Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had some bad luck when purchasing a different property through an agent in Liverpool and after 7 months of proceeding with a sale, I had to pull out (for various reasons) and start my search again. I registered with Entwistle Green (11 Dale Street branch) and instantly felt that they were determined to find me a property, after explaining my difficulties on the last attempt. Ayden and Gemma kept me informed with any new properties coming onto the market and we eventually found one that suited my needs. From start to finish, the service from Entwistle Green was very impressive. I had no issues and although the sale took longer to go through than expected, due to COVID-19, they assured me that once restrictions were lifted, they would push forward for completion. Overall 5* service from Entwistle Green and I thoroughly enjoyed working with them! Due to their professionalism, I decided to pass the purchased property to their lettings team and Leah has also done a fantastic job with that. Thank you Entwistle Green - 11 Dale Street branch.PositiveProfessionalism
Craig · 26 August 2020 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleThe staff have been very helpful and responded very promptly and they are absolute credit to the company. Offered very good service and sold our property quickly. Overall we are very happy about their service.
K · 23 August 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI have recently sold my house through Entwistle green city branch.I have been very pleased with the service staff provided especially Jamie who has been very helpful and updated me regularly throughout the sale process.I would recommend them for buying and selling houses 😀. …
Biju · 30 July 2020 · Entwistle Green Liverpool
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleThe overall services from other members of staff I would say is average. However, due to Leah alone deserves a 5 star rating. She's very helpful, professional and polite. Very satisfied with her service. Thank you Leah!
Nopphadon · 30 July 2020 · Entwistle Green Liverpool
Agent replied · 30 July 2023
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
★★★★★ 5/5
GoogleExcellent agency, very lovely staff. I have rented a flat in London Road which belongs to them for more than a year. They were really helpful and I encouraged my colleague to do the same.
Abbas · 30 July 2020 · Entwistle Green Liverpool
Agent replied · 30 July 2023
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI have been working with Jamie (with support from Gemma)
They are extremely helpful and responsive. Having the deep understanding of the Liverpool city as well as what the customer needs, it has been a seamless and wonderful experience to work with Entwistle Green Estate.
LT
Captain · 30 July 2020 · Entwistle Green Liverpool
Agent replied · 30 July 2023
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleExcellent service really friendly staff and always
Always available to give help & good advice
Tony · 30 July 2020 · Entwistle Green Lancaster
Agent replied
Customer experience is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Donna.
★★★★★ 1/5
GoogleNever seem to ans
Hacka2k13 · 24 July 2020 · Entwistle Green Liverpool
Agent replied
I am sorry to read this, our teams are extremely busy at the moment responding to all enquiries. We do also offer a webchat service on our website should you need to speak to us. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleGemma and Ayden were brilliant - they worked really hard on my behalf to organise the sale and I really enjoyed working with them.
Emily · 24 July 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI recently sold a city centre apartment through Entwistle Green managed by Gemma Randall. The service I received was excellent and the apartment was sold within 1 week of going to market, unfortunately the sale fell through after a number of months when the buyer backed out. However, Gemma sold the property again within 2 weeks of it going back to market and for the full asking price!
I can recommend Entwistle Green and their team (Gemma and Ayden in my case) to provide a professional and efficient service and I would certainly use them again.
Vinny · 24 July 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have just bought my first apartment through Entwistle Green and dealt with a lovely man named Ayden who made the whole experience from start to finish really easy and stress free. He communicated with me the whole way through and went above and beyond for me even with buying in the middle of Covid. He liaised with all parties and kept me up to date so I didnt have to chase anyone. Thank you Ayden
Alexandra · 24 July 2020 · Entwistle Green Liverpool
Agent replied
Hi Alexandra. Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
★★★★★ 5/5
GoogleThanks to Gemma, Ayden and the rest of the team for making the house buying process as smooth as possible given all the challenges during the Covid crisis. They provided a friendly & personal service, were happy to give advice and were reassuring throughout a very stressful time. Would go back to them when it comes to selling!
Olivia · 24 July 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleVery good experience and fully recommended. I felt that I was taken seriously and that my wishes and needs were the priority instead of selling me something.
Jan · 24 July 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI worked mostly with Gemma Randall who was a consummate professional throughout. Selling a property, particularly in such strange times, was a very stressful matter but she was calm and reassuring at every stage. She would always respond to queries as the earliest opportunity.
If you need an estate agent then I strongly recommend Entwistle Green of Dale Street, Liverpool. If you get Gemma as your agent then you are in good hands.
David · 24 July 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleVery professional and efficient, Gail Hines has been a great help !
Thanks a lot Gail!
Elsa · 24 June 2020 · Entwistle Green Liverpool
Agent replied
Hi Elsa, Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
★★★★★ 4/5
GoogleSells the unsellable!
A great team from Entwistle: Gemma and Ayden helped us sell our property with a difficult lease attached. They persevered and found us lovely buyers who were really happy with the property and the lease terms. Thanks Guys.
Adel · 24 June 2020 · Entwistle Green Liverpool
Agent replied
Thank you Adel for your glowing review of our local team. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleFriendly, welcoming and professional. Gail and Leah were excellent in organising everything and helping us move into our first home together. Highly recommend!
Meg · 24 June 2020 · Entwistle Green Liverpool
Agent replied
Thank you for your brilliant comments and 5* review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleUpmost admiration for Gail J Hains. Her attention to detail, professionalism and individual centered service are second to none. As a follow dyslexic, Gail is an inspiration, showing nothing should stand in your way in providing a professional service. Many thanks Gail. Highly appreciated and recommended 👌PositiveResponsiveness, Professionalism
Becky · 22 June 2020 · Entwistle Green Liverpool
Agent replied · 21 June 2024
Hi Becky, Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleCan we express our thanks for the sterling work you have put into making the sale of our cottage happen. It was a long journey with a sprint finish, but we finally have the keys to our new property. At times it was very stressful but your assurance and confidence always shone through.
Although not in your remit you helped us immensely with the purchase as well even though that was with a different agent.
I think one or two solicitors could learn a lesson in customer service from you !
All the Best
AndrewJ · 5 April 2020 · Entwistle Green Lancaster
Agent replied
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleLeah from Entwhistle Green Lettings in Liverpool city centre gave great customer service. Professional, pro active and helpful. Would recommend her to all landlords. Well done Leah!
Cheryl · 26 March 2020 · Entwistle Green Liverpool
Agent replied
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleExcellent and attentive service and a satisfactory outcome
I received excellent service from Entwistle Green. On first contact they were prompt in providing an evaluation and in preparing sales information for my property. During the sales process they were attentive and kept me informed on all viewings and feedback. There was courteous and friendly service and sound advice at every stage of the process. Last but not least they achieved a sale at the asking price in what I know were difficult market conditions.
I previously had contact with a number of other estate agents in the area. On the basis of that comparison, if you are looking for an estate agent and unsure which to choose I am very happy to recommend this firm.
James · 26 March 2020 · Entwistle Green Liverpool
Agent replied
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Thank you for the awesome review. Kind regards, Donna.
★★★★★ 1/5
GoogleRating only, no written review.
Jonathan · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk. Kind regards, Donna
★★★★★ 1/5
GoogleAbsolutely awful dishonest terrible customer experience will never use them again
Joanne · 1 March 2020 · Entwistle Green Lancaster
Agent replied
Hi Joanne, sorry to read you feel this way. So that we can understand further and verify you as being a client of our local team, please can you contact us via review@countrywide.co.uk. with your full concerns. Kind regards, Scott (Customer Relations Team)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
