1/5
View AgentsTerrible Service
This estate agent has the highest "finding" fees (reference checks, credit checks, etc. etc. etc.) but promised exceptional service. I rented a property for 18 months. Some things like the landing light were never fixed. The shower took over 2 months to fix. It took them 4 MONTHS to send me the exit inspection document. The landlord demanded 250 for wear and tear. The estate agent did not give any opinion on the demand. The inspection documents have such small photos you cannot tell if the complaint is justified or not. The estate agent will not provide full photos of the inspection. I would expect complaints on the condition to come from the estate agent as independent and not arrive 4 months later from the owner. I also received angry texts from the owner. Renting from Entwistle was expensive and a horrible experience.
Agent replied · 20 October 2017
Thank you for taking the time to leave us your feedback. I was disappointed to read that you were not happy with your experience and as such would like to advise you to contact us privately via review@countrywide.co.uk to discuss any concerns you may wish to raise. Kind Regards.
