Trusted Agent profile · Merseyside and Lancashire
Verified
★★★★★
704 reviews across 3 offices and 2 platforms
Entwistle Green has three offices, in Liverpool, Lancaster and Southport (Merseyside and Lancashire). Together they have 704 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Entwistle Green's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlotte was very professional and easy to get in contact with. She kept us updated with our letting application throughout the process. Would highly recommend this letting agency.
Hi Elizabeth, Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleMe and my family have recently used Entwistle Green in Lancaster to secure a rental property for us to live in. They have been professional from the start unlike other companies we contacted in the area and they were really helpful from the start. They took are details and asked us what we needed and stayed in contact whenever anything came up. They were mindful that we would be moving from Edinburgh and went the extra mile for us when needed. We would really recommend using them for your lettings and sales needs. They have gone above and beyond other lettings agents we have used in the past and made the process much easier.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFIRST TIME BUYERS - READ MY EXPERIENCE ** Daniel & Ayden ** You two both define what excellent customer service and care is! I appreciate that my case wasn’t the most straightforward and my constant emails and questions was probably at sometimes very annoying lol however it seem like nothing was ever too much of problem for these guys and no matter how big or small they both went great lengths to assist me with my first time buying a home. NOTHING BUT FLAWLESS AND EXCEPTIONAL IS HOW I WOULD DESCRIBE THE LEVEL OF PROFESSIONALISM, EXPERTISE AND CARE THAT THE WHOLE TEAM AT ENTWHISTLE GREEN - CITY CENTER PROVIDED. DANIEL AND AYDEN EVEN ASSISTED ME WITH SOME ADDITIONAL SERVICES THAT THEY PROVIDED WHICH I STRONGLY RECOMMEND YOU SIGN UP FOR ! THEY RECOMMENDED ME TO THEIR IN-HOUSE SOLICTORS, MORTGAGE BROKERS AND SURVEYING TEAM. EVERYTHING WAS MANAGED ALL UNDER ONE ROOF AND I ACTUALLY HAD VERY LITTLE INPUT IN THE PROCESS AT ALL WHICH MADE IT COMPLETELY STRESS FREE IF YOUR THINKING ABOUT BUYING OR SELLING A PROPERTY THEN ENSURE THAT YOU HEAD OVER TO ENTWISTLE GREEN - CITY CENTER AS THESE ARE YOUR GUYS If there’s a manager’s email I can send this on to then please let me know as I know from being a store manager myself that it’s very rare to get positive emails from customers, but above all I really appreciate everything you guys done for myself and my family wouldn’t have this house without you ! Have a very Merry ChristmasPositiveResponsiveness, Quality, Professionalism, Value
Wow!! Thank you so much for this truly fantastic 5* review Louis. We really appreciate your kind words, especially for Daniel and Ayden! I know it will meant huge amount to see such a review particularly during these difficult times. Best wishes in your new home and for Christmas! Graham, Customer Relations
2/5
GoogleSeveral times ive tried to contact them, phone calls, emails and voicemails. Haven't spoken to anyone from their company yetNegativeResponsiveness
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleNot a good experience with Entwistle. They are only interested in money. Customer service is extremely poor and people are quite rude to be honest.NegativeQuality
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations
1/5
GoogleAbsolutely rubbish! Currently rent and have had issues with the property that we live in for about 3 years now. After making time after time contact with this office and property management and not even getting call backs from them, leaves me with no choice but to air my views. Being told landlord is looking into it and etc,etc... Just be weary of renting from these lot as they don't get back to you. And problems with properties don't get fixed!NegativeResponsiveness, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWow! What a team. Their exceptional attention to detail, knowledge, and response to queries was handled with professionalism and friendliness. They made the whole process as seamless as possible. Highly recommended. Chelsie and Ellie were WONDERFUL. A big thank you all round. We would highly recommend them.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleI hardly ever leave reviews but I have to in this case. Whatever response underneath from ‘customer services’ to try and belittle any claims completely proves this company is not customer centric… the customer is always right. Flying or maybe gliding down from their decent reputation of yesteryear in the local area, the company is a shadow of its former self. Expensive, outdated, young inexperienced staff, surrounded by senior staff who you just get the impression from that they can’t be bothered. Still hiding behind the current health situation as an excuse for not doing anything. Although they admit that this has had an impact to their service they were quite happy to take the FULL monthly fees regardless. Paid for full management service over 2 years. Regrettably I was far too busy to monitor. What I was left with was the dirtiest tenant who caused no end of mess to my property. 1 propery check in two years blamed on the pandemic, however I was able and expected to sort gas certs and repairs without any hassle. You can never get through to Lettings by phone. They are seriously understaffed as the only excuse is , sorry I was out on visits. Otherwise it’s a call to some Preston call ‘office’ that basically take messages. They are quick to take your money but offer absolutely nothing in terms of ‘management’ they claim to offer. I have countless emails recently with my bad tenants email address included , so tenants..GDPR is not of their concern. I wouldn’t use this tin pot outfit if they were the last letting agency on the planet. I could go on and on with this review. It will not be long until this company lags behind the more personal letting agency’s with cheaper fees that are cropping up. AVOID unless of course you are a dirty tenant who cannot look after a house safe in the fact that Entwistle Green will be oblivious to it and on the report photos you do get, are of poor quality and cannot enlarge so your landlord will never know. I feel absolutely gutted that I wasted money on the ‘Full Management’ service. Understaffed, under enthused and won’t be around in Lancaster for much longer that I can be certain.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Entwistle Green because they've been in this business for ever, they know the market and provided us with confidence that the valuation and how they were going to market our property was spot on. Yes ours was an expensive property, but don't be fooled by the perceived "go-to" agents with the glossy brochures, large % selling fees and over valuations to suck you in. Entwistle Green sold ours within a few weeks with no hassle or stress. Give them a go, no matter how big or small your property, you'll get the same service and attention.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent staff lovely customer service
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAfter finding a house on their webpage, I tried to call them for several days, left them a few voicemails as well but they are not responding in any way. I'm a bit disappointed.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSiobhan and Nicky have been an absolute superstars and cannot fault them. A pleasure to deal with and far better than some of their competitors! Highly recommend!
Thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnprofessional estate agents . I recently viewed a property which required modernisation in Liverpool L6 . Placed an offer with the estate agents . Did not hear from them for a couple of days .I followed up with them on the offer and I was told the offer needs to be higher as they have got another buyer .I placed another offer which was more than what was offered and I was told that somebody would get back to me .Did not hear from anyone and I recently saw on Zoopla the property has been sold .I could have given a better offer still but since nobody got in touch with me I was unable to do so as I wasn't even informed .I wanted to buy a couple of houses in liverpool and wanted an estate agent to manage it as it would have been Buy to Let .Its their loss ,and now I don't even bother to look at properties that are being sold by them .
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSiobhan dealt with renting my property out. Very helpful, quick to reply via phone and email which made the process smooth and easy for both myself as the landlord and the proposed tenant moving in. Would recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently sold my flat with the Liverpool office and had great service from the team. The whole process was really smooth, everyone we dealt with was friendly & any queries were responded to quickly. All good. Thank you!
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleIf you looking for a new place dont use their service. Agent come for a viewing half-hour later and explained himself with a football match. It's not an excuse. If you respect your customers and their time you will predict emergencies and you will be earlier or at least inform customers that you will be late. I just wasted my time.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleI just called to request information about a property, the agent was giving me an appointment to see the house, when I told her that I work as a cleaner, she did not want to continue with the appointment, I hope it is nothing more than this woman that discriminates in this way, within this agency. It must be that she is more than me for working as a cleaner, I earned more money than people with other professions. I'm so disappointed in people who believe themselves more because of the kind of work they do, that they disgust me.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Liverpool has the most, with 383 reviews rated 4.6 out of 5, followed by Lancaster with 320.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lancaster won Trusted Agent; Entwistle Green, Liverpool won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
