Entwistle Green reviews in Liverpool, Lancaster and Southport

★★★★★ 1/5

Google

Im giving a bad review here because entwisle green NEVER answer their phones. It really is such lazy customer service where they expect everyone to send them an email. Answer your phone!

Dan · 1 January 2023 · Entwistle Green Lancaster

★★★★★ 5/5

Google

My first experience renting via an agency and I was lucky enough to get Joe as my agent. Really helpful all along the way. I couldn't be happier😊😊😊 …

Olivia · 2 December 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Thanks to Felicity for her help when we recently bought our first home. Always quick to respond and pleasant to deal with. Excellent service.

Danny · 2 December 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Kim and Felicity worked really hard chasing up enquiries to ensure we completed on time, they were super supportive and did a great job. Matthew and Kim

Kimberley · 2 December 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Excellent service from all letting staff; Leanne, Joanne and Charlotte.

James · 2 November 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

We had an excellent experience obtaining a rental property through this agency. Sorry that it took so long leaving feedback BUT a heart-felt thank you for all your help!

Paul · 2 November 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Chris Holmes went above and beyond to provide a seamless and professional experience when remortgaging our property. Chris secured us the best rate whilst also finding us a mortgage that was tailored to our personal needs.

Jamie · 2 November 2022 · Entwistle Green Lancaster

★★★★★ 4/5

Google

Kudos to Felicity and Kim who were both very communicative and helpful towards the end of a long and drawn out house purchase (from our side spanning over a year). Kim also very helpful on completion day when funds transferred down to the wire but kept in communication with seller and solicitor whilst we were sat in the office waiting for the keys. Nice welcome pack on arrival at the house too.

Andy · 2 November 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Hi there like to say this agency staffs members are brilliant helpful specially Luke and Katie been brilliant with there job help me having a house they do good job on board all the time quick reply and friendly i am happy with it service. Many thanks to Entwistle Green staffs from lancaster

A · 29 October 2022 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Myself and my partner are trying to find property to rent. Our communication with Entwistle Green was unpleasant when we were just trying to find out more information about a property. We were told that the property had been reserved (fair enough) and that we could sign up to be on their waiting list. So we told them our details, but when they found out that we are currently students they completely dismissed us, saying that they "generally don't let to students" even though we had quite clearly already explained that we were looking to rent after graduation and would be in full time work. The man on the phone did not listen and ended the conversation after offering no help or advice to us. After deciding to try phoning back to further explain that we could provide details of a guarantor to support our application, the same person answered the phone but could apparently not remember us or the conversation we had just had, even though it was only about 3 minutes later that we called back. He informed us that "it's all well and good saying you have a guarantor, but relationships fall apart". Entwistle Green made what is already a very stressful process even more so with their dismissive attitude towards us, offering no help for us trying to rent a property and disregarding our legitimate means to pay rent. After this dealing, I was grateful to not have let a property with them.

Lucy · 29 October 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Joanne, Leanne and Charlotte have been very helpful in making my move easy and have assisted me throughout the process. I would highly recommend them .

Aisha · 3 October 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Im very happy with the service and professionalism I received with Entwistle. Leanne and Jo were very dedicated to finding me the right tennant. Will use again in the future.

Dele · 3 October 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

The team at Entwistle Green found me a new tenant for my property and demonstrated great professionalism and minimum fuss throughout. Leanne in particular did a great job managing every aspect which included liaising with my existing tenants, arranging and carrying out viewings, overseeing some maintenance, and all of the paperwork. I was kept informed every step of the way, and the burden of it all was completely taken away. The team here are willing to go above and beyond - would highly recommend!

Sam · 3 October 2022 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Very poor customer service still owe me money and would respond to call back. Stay away from this agents.

Life · 3 September 2022 · Entwistle Green Liverpool

★★★★★ 1/5

Google

Entwistle green/ countrywide well its sad they are very unprofessional . Keeping long stories short pls do not choose this agency or you will end up disappointed like me .

Amanda · 3 September 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Charlotte was very professional and easy to get in contact with. She kept us updated with our letting application throughout the process. Would highly recommend this letting agency.

ELIZABETH · 3 September 2022 · Entwistle Green Liverpool

★★★★★ 5/5

Google

Me and my family have recently used Entwistle Green in Lancaster to secure a rental property for us to live in. They have been professional from the start unlike other companies we contacted in the area and they were really helpful from the start. They took are details and asked us what we needed and stayed in contact whenever anything came up. They were mindful that we would be moving from Edinburgh and went the extra mile for us when needed. We would really recommend using them for your lettings and sales needs. They have gone above and beyond other lettings agents we have used in the past and made the process much easier.

Benjamin · 3 September 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

FIRST TIME BUYERS - READ MY EXPERIENCE ** Daniel & Ayden ** You two both define what excellent customer service and care is! I appreciate that my case wasn’t the most straightforward and my constant emails and questions was probably at sometimes very annoying lol however it seem like nothing was ever too much of problem for these guys and no matter how big or small they both went great lengths to assist me with my first time buying a home. NOTHING BUT FLAWLESS AND EXCEPTIONAL IS HOW I WOULD DESCRIBE THE LEVEL OF PROFESSIONALISM, EXPERTISE AND CARE THAT THE WHOLE TEAM AT ENTWHISTLE GREEN - CITY CENTER PROVIDED. DANIEL AND AYDEN EVEN ASSISTED ME WITH SOME ADDITIONAL SERVICES THAT THEY PROVIDED WHICH I STRONGLY RECOMMEND YOU SIGN UP FOR ! THEY RECOMMENDED ME TO THEIR IN-HOUSE SOLICTORS, MORTGAGE BROKERS AND SURVEYING TEAM. EVERYTHING WAS MANAGED ALL UNDER ONE ROOF AND I ACTUALLY HAD VERY LITTLE INPUT IN THE PROCESS AT ALL WHICH MADE IT COMPLETELY STRESS FREE IF YOUR THINKING ABOUT BUYING OR SELLING A PROPERTY THEN ENSURE THAT YOU HEAD OVER TO ENTWISTLE GREEN - CITY CENTER AS THESE ARE YOUR GUYS If there’s a manager’s email I can send this on to then please let me know as I know from being a store manager myself that it’s very rare to get positive emails from customers, but above all I really appreciate everything you guys done for myself and my family wouldn’t have this house without you ! Have a very Merry ChristmasPositiveResponsiveness, Quality, Professionalism, Value

Louis · 26 August 2022 · Entwistle Green Liverpool

★★★★★ 2/5

Google

Several times ive tried to contact them, phone calls, emails and voicemails. Haven't spoken to anyone from their company yetNegativeResponsiveness

Steve · 25 August 2022 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Not a good experience with Entwistle. They are only interested in money. Customer service is extremely poor and people are quite rude to be honest.NegativeQuality

Jainil · 25 August 2022 · Entwistle Green Lancaster

★★★★★ 1/5

Google

Absolutely rubbish! Currently rent and have had issues with the property that we live in for about 3 years now. After making time after time contact with this office and property management and not even getting call backs from them, leaves me with no choice but to air my views. Being told landlord is looking into it and etc,etc... Just be weary of renting from these lot as they don't get back to you. And problems with properties don't get fixed!NegativeResponsiveness, Professionalism

Wackyroberto · 25 August 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

Wow! What a team. Their exceptional attention to detail, knowledge, and response to queries was handled with professionalism and friendliness. They made the whole process as seamless as possible. Highly recommended. Chelsie and Ellie were WONDERFUL. A big thank you all round. We would highly recommend them.PositiveResponsiveness, Professionalism, Value

Joyce · 25 August 2022 · Entwistle Green Lancaster

★★★★★ 1/5

Google

I hardly ever leave reviews but I have to in this case. Whatever response underneath from ‘customer services’ to try and belittle any claims completely proves this company is not customer centric… the customer is always right. Flying or maybe gliding down from their decent reputation of yesteryear in the local area, the company is a shadow of its former self. Expensive, outdated, young inexperienced staff, surrounded by senior staff who you just get the impression from that they can’t be bothered. Still hiding behind the current health situation as an excuse for not doing anything. Although they admit that this has had an impact to their service they were quite happy to take the FULL monthly fees regardless. Paid for full management service over 2 years. Regrettably I was far too busy to monitor. What I was left with was the dirtiest tenant who caused no end of mess to my property. 1 propery check in two years blamed on the pandemic, however I was able and expected to sort gas certs and repairs without any hassle. You can never get through to Lettings by phone. They are seriously understaffed as the only excuse is , sorry I was out on visits. Otherwise it’s a call to some Preston call ‘office’ that basically take messages. They are quick to take your money but offer absolutely nothing in terms of ‘management’ they claim to offer. I have countless emails recently with my bad tenants email address included , so tenants..GDPR is not of their concern. I wouldn’t use this tin pot outfit if they were the last letting agency on the planet. I could go on and on with this review. It will not be long until this company lags behind the more personal letting agency’s with cheaper fees that are cropping up. AVOID unless of course you are a dirty tenant who cannot look after a house safe in the fact that Entwistle Green will be oblivious to it and on the report photos you do get, are of poor quality and cannot enlarge so your landlord will never know. I feel absolutely gutted that I wasted money on the ‘Full Management’ service. Understaffed, under enthused and won’t be around in Lancaster for much longer that I can be certain.NegativeResponsiveness, Quality, Professionalism, Value

Ben · 25 August 2022 · Entwistle Green Lancaster

★★★★★ 5/5

Google

We used Entwistle Green because they've been in this business for ever, they know the market and provided us with confidence that the valuation and how they were going to market our property was spot on. Yes ours was an expensive property, but don't be fooled by the perceived "go-to" agents with the glossy brochures, large % selling fees and over valuations to suck you in. Entwistle Green sold ours within a few weeks with no hassle or stress. Give them a go, no matter how big or small your property, you'll get the same service and attention.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 25 August 2022 · Entwistle Green Lancaster