Elan Homes estate agents in Blackpool, Darwen, Elford and 4 more

★★★★★ 5/5

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Greenside View

We reserved our beautiful home today at greenside view and we are so over the moon! Jonathan has been so helpful throughout our extremely long wait for the release of our plot. All the way through us constantly phoning and emailing to see if there was any update he’s been nothing but friendly and helpful. Thank you Jonathan for everything xx

Gemma · 30 October 2022 · Elan Homes Tamworth

★★★★★ 1/5

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Look past the generic replies of Elan Homes

Thank you for your generic reply - and in response - The Wrea Green Sales Office promised a thorough snagging before completion to her and I quote 'very high standards' - we informed her we would be bringing in an Independent Snagging company which Elan Homes would not allow on site before receiving all our monies at completionAt the 7 day window the Site Manager was supplied with an Independent snagging list of over 200 items - of which the majority have eventually been accepted as defects - some of which we were informed were already known about at other Elan Homes sites !!!!!!The dedicated Customer Care Team responded to an email after 14 days and were not willing to receive or discuss the accepted snagging list to bring matters to a satisfactory conclusion Elan Homes have already been provided with a 'poor' rating to your outsourced After Sales ServiceBoth of these stated they would be discussing our defects with the DirectorsYour generic reply suggests this has also not happened as you only respond to Social Media comments open to public scrutiny and your reply was received within 24 hours and not the 14 days of your Customer Care TeamWe await - as we have been doing for three months now - for your Directors efforts to provide us with a satisfactory conclusion to our defective snaggings

Kathleen · 14 October 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Look past the 5* sales reviews of Jonathan and instead read the 1* after completion reviews of Elan Homes

Wrea Green Sales Office promise specifications which are unable to be fulfilled by Site TeamSite Team has been provided with unskilled labourSite Manager overlooks poor preparation and execution of tasksCustomer Care Team are invisible and uncontactableAfter Sales Service has been outsourced Snagging issues sometimes accepted but resolved at a snail pace and the regular communications for resolution never materialise5 Directors are involved with over 200 other companies/businesses

Kathleen · 13 October 2022 · Elan Homes Tamworth

★★★★★ 5/5

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I’m first time buyer - Elan Homes - Balmoral Garden- Southport

I’m first time buyer and it was really great experience with Elan Homes team. They explained everything in detail and provided suggestion/available options in each stage. When I requested for any clarification, I got quick response from the team and it helped me to take decisions on time. There were couple of teething issues just before completion and team was very supportive. So far I’m happy with purchase. As service was excellent, I would recommend to my friends as well. Thanks a lot.

Linton · 27 August 2022 · Elan Homes Tamworth

★★★★★ 5/5

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I have to say it's been a pleasure…

I have to say it's been a pleasure dealing with Ken at the Balmoral Gardens development. Ken has been so helpful throughout our search for our new home, and nothing was too much trouble. Superb customer service 👏

Joseph · 24 August 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Delighted to have completed on our new…

Delighted to have completed on our new home at Greenside view. Our house is lovely and we can't wait to personalise it. Thank you very much to Jonathon who has guided us through the process, been a listening ear through the stress of communicating with solicitors during a lengthy sales process with my house I was selling and generally been such a friendly and helpful point of contact throughout. Thank you Jonathon and Elan.

Caroline · 24 August 2022 · Elan Homes Tamworth

★★★★★ 1/5

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Elan homes / half a job

Lived on a new plot for 2 years and the road still isnt completed, raised drainage and dodgy paths. They wont answer calls or explain what is happening. Frustrating.

MRE · 19 August 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Great Journey from House to Home!

It was a great and Smooth journey from Reserving the Plot till the Completion. Sales Manager Jonathan Sinnot was on top of this sale working closely with us, management and the site manager. We almost had a call every two days in the last 3 month, he has pragmatic approach and kept us informed and engaged throughout.Now we are happily moved into our new home enjoying the sun in our Garden and morning walking in the Beautiful green Golf course.

Viju · 12 August 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

I would give zero if I could

I would give zero if I could. Site managers in the teens gave worked on site. They DONT check their builders work on site, just let them get on with it, cheap products, poor finish leading to plumbing leaks. Totally shoddy and no pride. Just leaves you sad and distressed trying to fix shoddy work when it should be a happy time in a new build. DONT BUY!!

Elizabeth · 30 July 2022 · Elan Homes Tamworth

★★★★★ 5/5

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Both Hilary and Dan were amazing…

Both Hilary and Dan were amazing throughout. Approachable, knowledgeable and managed the process so professionally throughout!

Ellen · 23 July 2022 · Elan Homes Tamworth

★★★★★ 2/5

Trustpilot

Lousy customer care from a badly managed company.

I am not normally given to writing reviews but,in view of our experience, I feel compelled to warn prospective home buyers that they may well have problems with this company.It is tempting to give Elan Homes only a one star rating but, in view of the catalogues of dire failings which other reviewers have reported, I am prepared to moderate that to two stars.Whilst, fortunately, the basic build quality seems satisfactory the standard of finishing leaves much to be desired. We have lost count of the number of snagging issues there have been and, during the 10 months we have been in our new home, it has been an uphill struggle to get these attended to because of what seems to be incompetent and indifferent senior management.Since we took possession of our house there have been half a dozen changes of site manager, all of whom have been highly critical of the overall management of the company and have ended up quitting because they can no longer tolerate the chaotic regime under which they are expected to operate.We still have a number of issues to be addressed with no idea when, or if, they will finally be resolved and the final straw for my wife and I has been the point blank refusal to carry out one item of remedial work, despite the fact that such work has been done on our next door neighbour's house.Because of the extremely shoddy job the silicone contractor has done around window and door frames we have repeatedly asked for similar cosmetic work to be carried out on our property.What has particularly infuriated us about this particular issue is that whilst employees of Elan have agreed with us that it is unsightly (one saying that it looks as though the sealant was applied with a catapult) a man we believe to be Elan's contracts manager has been nothing but truculent and obstructive and actually resorted to lying to us - falsely claiming that our neighbours had had the work done at their own expense.We vehemently object to being lied to but Elan Homes senior management couldn't give a damn and their final position on this particular issue is that we should go to the NHBC if we're not happy.I could go on to list matters of concern about the development in general such as the incompetence demonstrated by grounds workers employed by Elan but I'm too busy carrying out my own snagging on our property.Suffice it to say that my wife and I would not recommend Elan Homes to anyone.

John · 16 July 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Great after sale service

Two years after purchasing our home I was having difficulty locking the kitchen bifolding window-doors. The fault was probably caused by the heatwave we’ve been experiencing recently rather than anything else. I called Peter who had been the site manager previously and even though he was posted on another site and was no longer working here, he was extremely helpful. About an hour later Steve showed up who had clearly dropped what he was doing to attend to our issue; he spent a good hour readjusting the window door until it was back in good working order. I am delighted with the after sales service .

Michael · 14 July 2022 · Elan Homes Tamworth

★★★★★ 5/5

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Fantastic customer service from Kate so…

Fantastic customer service from Kate so professional all the way through this process from start to finish excellent customer service from Kate very lovely lady. Would recommend buying with elan homes beautiful homes.

A · 5 July 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

We are delighted with our new home in Wrea Green

We are delighted with our new home in Wrea Green. The quality of the home is very high and we look forward to many happy years here. Shirley has been a pleasure to work with and she certainly makes you feel confident in that all the T's crossed and the i's dotted! Shirley has been professional and courteous right through our negotiations. The Site Manager and team are very friendly and happy to help us with all the bits and bobs that comes when buying a new home. Highly recommended 😊

SPJ · 2 July 2022 · Elan Homes Tamworth

★★★★★ 1/5

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Truly terrible company

Truly terrible company. Have written to my MP to complain about the shocking way they treat vulnerable people suffering from dementia and leukemia. If I could give zero stars I would. Sickening contempt for people.

Phil · 1 July 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Home I'm disappointed with inside and out !

Undoubtedly one of the poorest decisions I have made was purchasing a home with Elan. Elan has treated me with nothing but contempt since our purchase over 18 months ago.140 defects / snagging items were identified on handover, with the remaining items still being contested following the original catastrophic handover of the property to my family and me.The complete lack of customer care and build quality has frustrated other residents in our development and me, with roads, pavements and communal areas still not completed. In addition, site managers have come and gone over the two years with promises made and continuously not delivered.Not a day goes by that I don't regret my decision to purchase a home with Elan.

Tom · 26 June 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Great experience so far

Great experience so far, very proactive regarding moving the sale along which makes the process a little bit easier, enjoyed picking the specifics for the new build, as it was made simple via Jonathan Sinnott the sales executive

Mr · 25 June 2022 · Elan Homes Tamworth

★★★★★ 5/5

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5* Company

Just signed for my new property, what a smooth and stressless job it was. Johnathan was very helpful and explained everything step by step.We can’t wait to move in to our Beautiful new home.

Michael · 20 June 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

After reserving our plot the staff at…

After reserving our plot the staff at Elan homes have been really helpful especially during our colour choosing appointment, they offered a large variety of choices to choose from, we are excited to see how our home comes along over the next few months!

Isabella · 12 June 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

We moved into our new home in May 2022…

We moved into our new home in May 2022 and we couldn’t be happier. Jonathan was so helpful from start to finish, keeping us updated throughout the process. Since moving into the property three weeks ago, the site managers have also been amazing and really quick to work on our snag list. There is always someone on hand to help with any issues we have or answer any questions for us. We would highly recommend anyone looking at purchasing a new build home to go with Elan Homes as they have been excellent!

HH · 11 June 2022 · Elan Homes Tamworth

★★★★★ 2/5

Trustpilot

Great until they need to deal with issues

They’re a great company until any issues arise, it’s then like getting blood from a stone.We moved into our home in February 2021, we have outstanding snags we’re still awaiting to be resolved with some reported on day 1 and still not resolved. 16 months and waiting.At first, they were great and came to fix a few snags relatively quickly. However many are still outstanding which I’ve had to chase on a monthly basis and still yet to have anyone even contact me nevermind actually come fix them. I’ve given the benefit of doubt too many times but there’s only so many excuses around covid sickness, staff shortages and promises of callbacks & visits from site managers that never materialise that anyone can deal with. Lots of these snags are small/minor issues that ideally should have been noted during the build process however mistakes happen. The fact the issues are so minor are now the reason it’s so infuriating that they’re not fixed and nobody seems to care. We have unfinished laminate, holes in the walls hidden behind radiators and unstable flooring to name a few. It takes weeks to get a response from customer care, even after the promise of escalations to site managers etc there’s still nothing but silence from that end. It’s very frustrating from a customers point of view in what was otherwise a seamless experience prior.

Keegan · 4 June 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Brilliant from start to finish

From start to finish, the process has been smooth sailing, very stress-free & exciting. This is down to Jonathan being great with us, keeping us updated & providing us with guidance, tips & support. We even got a lovely welcome to our home / congratulations hamper & bottle of bubbly. The site team have been brilliant so far walking us through all the things we need to know about the house and being contactable about any issues or questions we have. We hope this continues!

MH · 3 June 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Excellent experience

Kelly Ollis is amazing. The support and guidance we received from Kelly from the very beginning of our house journey to now being in our home for 7 months, she always goes above and beyond to help out and get our minor issues fixed immediately. We are so grateful that Kelly has been there every step of the way during our first home experience and we cannot thank her enough :)

Hollie · 23 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

From sales right through to snagging

From sales right through to snagging, Elan and their staff have been nothing but helpful with our home purchase and move, I cannot rate their sales and site staff who have helped us settle in to our new home on Greenside View in Dukinfield which we over the moon with. Yes we have snags like any other new house but nothing major and the site staff have been very helpful and remained engaged throughout ensuring things are sorted as quickly as possible.I can’t recommend Elan homes highly enough.

Andy · 22 May 2022 · Elan Homes Tamworth