Elan Homes estate agents in Blackpool, Darwen, Lichfield and 4 more

★★★★★ 4/5

Trustpilot

I love my new house, but

I love my new house. Though some items on the Snagging List were rectified very early on, there are some still outstanding (plus additional ones which have become noticeable more recently as we didn’t take up occupation immediately after completing the purchase). I am hopeful that these can be dealt with shortly.Due to the location of my property and positioning of site security gates I was unable to see build progress for myself, even from a distance (though was sent photos weekly by the sales coordinator). However, mainly due to Site “health and safety” reasons, I did not get to see inside or outside until the property was finished. At that stage all electric sockets and T.V. Aerial points had been fitted. I was disappointed with their location in the Lounge in particular which has resulted in my having to change the furniture layout to suit other n what I had in mind previously. The upshot being, it would have been advantageous if I could have been invited to have an input at the crucial stage of aerials and sockets being fitted.

Mrs · 14 October 2021 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Do not buy a house from this builder…

Do not buy a house from this builder the standard of build is very very poor. There is not one room in my four bedroom house that has no defects. They had to replace several damaged tiles in my kitchen and now nearly all the tiles are completely scratched and look awful. They are now offering to change with near match coloured tiles which is a disgraceI have spoken to customer care and had visits. Elan do not have enough of the correct tiles to replace the tiles your tiler damaged. So now have to have a near match colour tiles which stands out a lot. Just not acceptable when Elan damaged my tiles in the first place!!! Seeking professional advice in this.

Christine · 11 October 2021 · Elan Homes Darwen

★★★★★ 1/5

Trustpilot

We paid a £1000 non refundable deposit…

We paid a £1000 non refundable deposit to reserve a plot with elan and were quoted the completion date would be around October time at the sales pitch stage. We were then told December to January for the long stop date and managed to arrange with the buyers of our current property to vacate by the end of the quoted month, January. Within a couple of weeks of paying the £1000 NON REFUNDABLE deposit we received a letter informing us that the completion date would be February and the long-stop date would now be March. The deposit we paid was non refundable even though it took Elan only two weeks of receiving our deposit before moving the goal posts due to ‘material shortages’. The move had we not of pulled out would have left my family without a roof over our heads with the unfortunate dynamic of not knowing when the new property would be completed. The cost of short term rent came in at between £1750-£3000 a month, over a few months it doesn’t take an accountant to see the financial cost implications. Once we pulled out it was amazing how Elan went from being an answer machine message to the most customer focused company I’ve dealt with. They offered us a lot of incentives but nothing close to the storage and rental costs we would incur. They were also quite aggressive with their sales telling us that we had to complete by certain dates or the deposit would be lost and the property put back to market. The only thing they were not quick to do is refund the £1000 deposit once they had gone back on dates they had promised. If you want my advice I would not part with your hard earned cash to Elan and would do your homework before buying off plan with them as your dream home could quite quickly turn into an expensive nightmareFollowing your reply the fact of the matter is that you still have not offered to refund at any point our £1000 deposit despite yourselves changing agreed completion dates. The compensation offered concerning money off the extras chosen was to keep the sale of the property on your books, which was greatly appreciated but the changes to your dates after the deposit was paid meant that the purchase, due to completion dates agreed around your quoted dates with our property purchasers left us unable to carry on with the purchase from Elan. Elan put the dates back after we had agreed with our buyers to complete around the date quoted by yourselves. Therefore we were left a £1000 down that again you have not offered to refund because we were put in an impossible position of being homeless or having to pay unlimited monies on rent and storage that far surpassed any compensation offered by yourselves. £1000 is a considerable amount of money to the working man, I realise it was classed as a non refundable deposit but the goal posts were moved by yourselves so to speak from when we signed. I realise this review will not get me any reimbursement but feel I should make people aware of the current plight of the new build housing market and how they could lose considerable amounts of money listening to broken promises. I thank you for your efforts in trying to salvage the purchase and don’t blame you for brexit/COVID or any other issues relating to the changes date but the fact remains I am still £1000 out of pocket due to dates you supplied and then changed.

Me · 22 September 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Overall Highly recommended

We purchase our first home this year from Elan, a few little snags when we where in there, but they where rectified quickly, site manager Adam very helpfulSales team helped us through the sale, picking our options etc, although they did lack towards the end regarding keeping us updated on the completion dateOverall would recommend

HA · 9 September 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Big thanks Billy and all on Balmoral Gardens

We have recently got the keys to our brand new first ever family home in southport. I initally showed interest but there were non available however after pestering the life out of Billy he found us our dream plot. We have watched this build from the foundations and the builers on site work so hard. Billy has kept us up to date each step of the way whilst working hard liasing with our solicitors, even putting up with our weekly visit to check progress. He has become our little boys new best friend! The house is beautiful, we couldn't be happier. Yes as always with a new build there were a few snags but quickly dealt with and not an issue to anyone. Big thanks to both Billy for all your help and patience throughout this and also to the site manager Dave who has spent the time to chat with us and resolve any issues.

Claire · 26 August 2021 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Unresolved issues and poor communication

We moved in to our first home in February 2021, and to begin with there were a few problems which we knew to be expected, for example: a broken bath panel, poor plastering, a cracked tile, and a very wet garden (which at first we thought was due to it being winter). To begin with the site manager would often come round and keep us informed with how they were getting on, however that quickly stopped. Nearly 6 months down the line and we still have the same broken bath panel, a swamp for a garden due to poor initial drainage and now yet another cracked tile. We have continually informed both the site manager and customer care of the issues, which they assure us they are dealing with, however they still go unresolved. They informed me that next door have the same drainage issue and that the person will not complete until it is sorted, a few days later they had workmen in the garden fixing the issue, thus proving all they care about is money. A few weeks back they came ‘to start resolving the issues in our garden’, on this occasion they dug a hole and left it at that, with no communication. I then contacted customer care numerous times to ask them what was going on, which they stated they have informed the site team to contact us, yet again no one did. Last week we came home to find a dry patch of our garden dug over. We have since learned from locals that drainage was always an issue, and we have now received video footage of them pumping out water for 4 hours a day prior to building. Communication with elan homes is extremely poor, numerous of the houses around us have had issues which have gone unresolved for months, and had to fight for jobs to be completed. Would not recommend buying from them, unless you want a battle on your hands.

Jemma · 19 July 2021 · Elan Homes Tamworth

★★★★★ 3/5

Trustpilot

Misleading Sales staff, Rude sales manager, house not as expected on completion - But good staff that try to make up for poor colleagues

Zoey sales agent was very misleading gave incorrect information, provided wrong information on finish and what kitchens were included.Marie sales manager very pushy, rude and abrasive.Disheartening issues on completion: Screed floor wet on completion, bung left in soil stack which caused flooding in first few days of new homes. Required wall being cut open and garden to be dug up, poor finish on door frames where hinges installed, wall filler still on show on walls. Light switches wired incorrectly, heating thermostats wired backwards.**On the plus side some staff who work for Elan are brilliant they go out there way to be pleasant factual and act with integrity and resolve issues. Elan are not a bad company just like any company they have a few poor staff that let them down but they aren’t far away from being brilliant!**

Dom · 11 July 2021 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

2 years after moving in and Elan are…

2 years after moving in and Elan are digging the road up for the second time. Shocking quality control, would never buy from them again. As soon as the last house is sold they scarper and leave the residents to live with unfinished roads and continued disruption with sub-contractors

Richard · 24 June 2021 · Elan Homes Tamworth

★★★★★ 4/5

Trustpilot

Our experience with Elan Homes

Our experience with Elan Homes, as newbuild buyers, has been overall a positive one. What has made it really special has been the excellent input of individuals like Peter, Ken and Billy; We were always met with a friendly smile, and the proactive, supportive, professional attitude of these individuals; they did everything they could to be helpful and raise the profile of Elan Homes. I should also say that the quality of the building work and materials used was also very high, and the aftercare has been excellent. Perhaps the reason Elan miss out on a five star trustpilot review from us, is the inflexible approach to building plans that we weren’t allowed to modify even slightly before building work took place, even with the internal layout, and the very crowded car parking spaces that were not really revealed until the homes were already built. So, amazing frontline customer help and support, and a little bit more work to do with accommodating buyers’ needs and transparency.

Michael · 20 April 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

First House from Elan Homes

We bought our first house from Elan Homes this March with the support from the sales executive Mr Ken and his colleague Billy. Buying your dream home is never easy in normal times, and it could have been unimaginably harder during several spells of national lockdown like the ones we had due to Covid-19 but for the support from outstanding sales executive. Ken and his colleague, who are super-friendly, made the journey a lot easier for us despite all the social distancing restrictions and limited office opening times. We have been provided with frequent updates about the development of the site and timely information about upcoming plots released to the markets. The development is enormously popular, located in one of the most sought-after areas, and the demand is unusually high while the supply is visibly limited. We feel extremely lucky to have been able to secure one of our preferred plots, thanks to the Elan Homes's professional service. We cannot wait to see the completion of our brand new house in few months’ time.

RB · 16 April 2021 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Moved in to our new home December 2019…

Moved in to our new home December 2019 and it seems like every week we find another issue. So far the boiler has leaked twice and had to be repaired, the toilet leaked, the handles fell off the kitchen cupboards, the door handle stopped opening the bedroom door, the tiles had to be replaced in the en-suite and bathroom, one of the patio doors lock rusted, the other patio door had to have the hinge changed, the fence post had to be put back up properly as it was falling over, all the grass at the front of the house has got to be ripped up as it has turned into mud, the paving slabs have had to be put back down properly, porch tiles were broken, the bannister had to be fixed to the wall as they forget, screws weren’t put in hinges. The outstanding jobs we still have- the overhang of the roof is split, a window is split and the wall in the front room probably needs repairing. DONT BUT A HOUSE FROM ELAN HOMES. I wish we had read the reviews before buying

Kelly · 14 April 2021 · Elan Homes Tamworth

★★★★★ 4/5

Trustpilot

Very pleased with everything so far

Very pleased with everything so far. Gorgeous houses. Still waiting for snags to be sorted after 2 months of moving in though, so can’t give 5 stars. will re review following this.

Rosie · 28 March 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Buying a new build house can be a…

Buying a new build house can be a stressful experience but was made easier and smoother by our extremely helpful and supportive sales rep Ken. From helping us to pick our kitchens and bathrooms, fulfilling my diva demands, to enabling us to get in the house when our temporary accommodation ran out. It’s never going to be completely smooth sailing but we were happy with our experience and very happy in our new home.

Michelle · 28 March 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Ken at Mossley Gardens

We have recently bought a house on the Mossley Gardens site. After an initial poor experience with one of the sales team (she no longer works on the site), we had excellent care from Ken whilst buying our house. He was supportive and attentive during the whole process. He also helped us secure a part exchange after our house sale fell through days before exchange! He is a delight to work with and is always professional. He gets things done when time is of the essence. We really can’t thank him enough!

Emily · 23 March 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Excellent support offered by Ally at…

Excellent support offered by Ally at Kniver, communication has been great and we are looking forward to our new Elan home.

Fiona · 18 March 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

We have bought a very nice modern home…

We have bought a very nice modern home from elan homes, everything has been nice and smooth up to now, our snags have been attended to quickly which isn't many at all in our experience Anna and billy have been very helpful and sorted out alot for us as and when neededThe site managers are really helpful with us too, which is another bonus, they have done a good few favours for us up to now tooEverything and everyone has been good to us and we are really happy with our new home!

Ste · 14 March 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Mossley gardens

I am delighted with my new house. It is well designed and lovely and warm it also has a large garden which is unusual for new houses. The site has been well planned around a communal grassed area which means the houses are spaced out and the site has character. Our main contact with Elan was Ken from the sales team. From our very first meeting where he helped us decide what we wanted, to moving in he shared our excitement with us. He always made time for our many questions and was able to offer help and advice. He kept in touch so that we knew where the process was up to. He is an excellent ambassador for Elan.

Mrs · 8 March 2021 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

We Cannot recommend Elan homes enough

We Cannot recommend Elan homes enough, we have had a great experience buying our home. Anna and Billy where beyond helpful and made the process go as smoothly as possible. Any little snags where sorted out quickly.The site manager has been great nothing as felt like to much.

Lyndsey · 5 March 2021 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Shocking experience with aftercare from…

Shocking experience with aftercare from Elan Homes. Very good to get you to the point of sale and move you in but as soon as the last house is finished they are off and it takes months to get anything sorted. Currently still waiting for them to finish the road drainage and my driveway and its been nearly 2 years. Would not recommend then to anyone

Richard · 15 December 2020 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Shocking Customer Care

In July landscapers came to our property to do some work who were provided by Elan Homes which resulted in them putting down soil around certain parts of the garden. We were told that a week later they were going to come back and put weed and feed down and until that and for a couple weeks after we need to keep our 2 year old off the lawn.4 MONTHS LATER AFTER NUMEROUS EMAILS AND PHONE CALLS TO ELAN HOMES FINALLY THE LANDSCAPER RETURNS. He tells us that because it’s so late in the year putting weed and feed down would be pointless and this particular person didn’t even know that it was his own associate that made this MESS IN THE FIRST PLACE!So we request that as a gesture of good will can Elan Homes please pave the small area of the lawn which they damaged (I was even prepared to pay for the paying slabs) CAN YOU ACTUALLY BELIEVE ELAN HOMES SENIOR TEAM DENIED THIS REQUEST AND EXPECT US TO NOW LIVE WITH A MUD FULLER GARDEN WHEN THEY RUINED OUR LAWN IN THE FIRST PLACE??Great customer care when you are spending a couple hundred grand buying one of their properties........

Ross · 7 December 2020 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Poor quality builds backed up by…

Poor quality builds backed up by terrible customer service. Have had numerous issues with our new house and Elan go out of their way to avoid addressing them. They miss appointments, complete substandard repairs and then as soon as possible hide behind a two year warranty for issues that are clearly present prior to this. If you can choose any other house builder, I would recommend doing so.

David · 17 November 2020 · Elan Homes Tamworth