Elan Homes reviews

★★★★★ 5/5

Trustpilot

Tower Gardens, Darwen.

We have had an amazing experience with Tower Gardens in Darwen. Cannot thank you Collette enough, she has definitely put us at ease with buying our first home with a wealth of knowledge. The process has been smooth and fast paced & we haven’t experienced any issues during our process. I would definitely recommend going with their choice of solicitors & mortgage advisor as they have also been amazing & ensured we were always up to date! We have been so happy with process thank you again.

Abbie · 29 August 2026

★★★★★ 5/5

Trustpilot

St Mark’s Pavilion

From our very first enquiry to moving into our new home we’ve been really happy with how everything has been with Elan. Andrea has been brilliant, always on hand, communication has always been great and she’s always been really helpful. She has made the whole process go as smoothly as possible. Dave has also been a really friendly face and on hand for any help that’s needed. We love our new home!

Kirsty · 14 September 2026

★★★★★ 1/5

Trustpilot

Avoid buying a home from Elan

We have lived on the Rosewood Garden estate in Warton for over 2 years and in that time the estate has been completely neglected by elan homes and is getting worse by the day. The grounds and play park which are supposed to be maintained have been left overgrown and looking an utter mess. There is a large pile of bricks, garden waste and other debris left at the end of the road since we oved in. The roads are part completed and now the company doing this work seems to have disappeared. When residents email Elan they are simply ignored or left without a response for weeks on end. If you are considering Elan for your next purchase please think carefully. They have been non existent to residents here since the building works have been completed and we have been left living in a complete mess.

Nicola · 11 May 2026

★★★★★ 5/5

Trustpilot

Great Customer co-ordinator

Despite woeful construction site management and a seemingly indifference by construction management to the abismal choice of and performance of sub-contractors, roofers in particular, to carry out remedial works the customer co-ordinator Ms.Lynn Murphy proved a saving grace, an absolute jewel who was always polite, efficient and put the customer first whilst affording a kindly understanding for customers experiencing defects in their new build home and persistently chasing sub-contractors with seemingly little support from construction management. Thank you Lynn Murphy!

DJR · 27 March 2026

★★★★★ 5/5

Trustpilot

We came up to see a house for our son…

We came up to see a house for our son his first one we dealt with Rosie wow what can we say from the start she made us feel so welcome and she was so polite any questions we had was answered in a very professional manner and anything she was not sure on she found out the answers for us very quickly.She went through everything we needed to know and the process that my son will go through in buying his new home we can’t thank her enough and our son is so excited and looking forward very much to moving into his first home thank you so much Rosie you have made our son very happy you are a star ❤️

Mr · 24 March 2026

★★★★★ 5/5

Trustpilot

Really impressed

Elan have been so easy to deal with throughout our home buying process. Andrea made the process really smooth and was always on hand to help. We love the house and are really impressed with the quality and attention to detail, which is far superior to the last newbuild we bought from another builder. Great company to deal with at all stages from sales through to delivery. Would absolutely recommend.

Jack · 1 June 2026

★★★★★ 5/5

Trustpilot

Just moved into our brand new home at…

Just moved into our brand new home at Tower Gardens where Rosie is the sales executive. She is a true asset to Elan Homes. From our initial enquiry through to final completion, Rosie has provided exceptional customer service, excellent knowledge and is extremely good at her job! Nothing was ever too much trouble, and every query we had was answered with great expertise and a huge sense of calm, especially when it looked as if our new home purchase might collapse at the very last minute!

Jane · 4 March 2026

★★★★★ 5/5

Trustpilot

SMOOTH TRANSACTION, EXCEPTIONAL SERVICE

I'm absolutely delighted with the service provided by Rosie from Elan Homes for the exchange and completion of contracts for my new home purchase. Rosie's professionalism, knowledge, and clear communication were outstanding, but what truly impressed me was her unwavering dedication and determination. She showed a never-say-no spirit and a refusal to give up, going above and beyond to ensure a smooth transaction. Her expertise and guidance were invaluable. I would highly recommend Elan Homes for their excellent service and would particularly like to thank Rosie for making the process so seamless. Excellent service from start to finish.

Daramola · 10 February 2026

★★★★★ 5/5

Trustpilot

Great customer service!

Lynn from the customer care team has been an absolute delight to work with - a true trusted adviser. I needed some support in dealing with a third party, and she assumed full ownership of my case, tackled it head on and dealt with it efficiently. I wis firmly in the loop with the communications and always felt in the know. I would highly recommend them for the great customer service. Thank you Lynn!

Danail · 21 January 2026

★★★★★ 5/5

Trustpilot

5 Stars for Dani!

I am leaving a 5 star review purely for Dani Evans from customer services. Buying a property from elan has definitely come with many, many challenges. It has taken a lot to find someone from the customer care team who will efficiently help us with our concerns. I have been working with Dani for the last 6 months or so to get our issues smoothed out and she has gone above and beyond to help us and has been extremely supportive and understanding. After many issues being shrugged off, Dani intervened and has helped us to build the home we expected it to be. We really can’t thank Dani enough for her constant communications, support and generosity. So a huge thank you Dani!

Oliver · 25 September 2025

★★★★★ 5/5

Trustpilot

Carol has been an absolute superstar

Carol has been an absolute superstar. From her taking over my case all actions have been dealt with swiftly and professionally. Thank you for your input and support.

Nathan · 15 September 2026

★★★★★ 5/5

Trustpilot

Fantastic experience reserving our new home

We recently reserved a new build home at Garrett Hall Fields and Colette has been fantastic throughout the reservation process so far. She has been incredibly helpful in securing extras for us, quick to respond to any questions, and always friendly and professional.

Steph · 19 May 2026

★★★★★ 5/5

Trustpilot

Reassured

From our initial enquiry to reserving a property today, Rosie has been fantastic throughout. Very helpful and happy to answer any question. She’s very knowledgeable on the process which I am not so again very helpful. Really happy with the process so far and feeling reassured going ahead with buying a property.

Kayleigh · 12 February 2026

★★★★★ 5/5

Trustpilot

Amazing Customer Service

From start to finish our experience has been absolutely fantastic, Michelle from Sales has kept in touch with us every week from the day we reserved our forever home. The finish of the house and the customer service altogether, I would not recommend anywhere else to buy your forever home. A huge thank you Michelle for making this such a successful easy move for us with part-ex.

Charlotte · 22 June 2026

★★★★★ 1/5

Trustpilot

Jerry Builders

We are housing association tenants and we moved into a new two bedroom house built by Elan on the estate that Elan built in Glastonbury. We moved in at the beginning of 2024 and have had really bad drainage problems in the back garden as the soil is not fit for purpose,it gets very boggy very quickly. In all the properties I’ve lived in I’ve never seen anything this bad. We provided Elan photographs and a video of how bad it is when we moved in and have raised this well within the snags you can report in the first year before it’s handed over to the housing association. The soil is that bad the fence post connected to the gate has sagged to the point where we have two bits of wood nailed to the post and had to move the locking bolt onto them to lock the gate.

Lloyd · 12 July 2026

★★★★★ 5/5

Trustpilot

So far the experience has been good

So far the experience has been good, Rosie has been most helpful and a pleasure to deal with. I'll of course update the review if anything changes once we get the house but so far the experience has been pleasant. Especially as first time buyers..

Connor · 6 March 2026

★★★★★ 5/5

Trustpilot

Rosie has been amazing with us from…

Rosie has been amazing with us from start to finish, always checking in and being so friendly making the process so much easier, we’ve been so lucky to have people like this work around our move, very greatful 🙏🏻

Lauren · 8 April 2026

★★★★★ 5/5

Trustpilot

From the moment we walked through the…

From the moment we walked through the door at Oak Grange congleton we were made to feel at ease by the superb sales assistant Michelle. She was so knowledgeable and keen to understand our needs for our forever home. No pressure, no hidden agendas just complete love for the job to ensure we found our dream home. Elan have been amazing and I would definitely recommend to family and friends if they are ever looking for a new build in the future

Nicholas · 30 May 2026

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to finish. Every question answered in detail.Straight forward from appointment booking, 3d views, show room view, management of customer expectations and follow up service. I'd highly recommend their services. Andrea made the whole experience so seamless.

MrSirbb · 8 March 2026

★★★★★ 1/5

Trustpilot

House is fine, but heating is not!

House is fine, but Sharon has now been in the property since February 2025 and the heating doesn't work after 10:30pm. There have now been many, many engineer visits, and every one says it's fixed... and it's not!

Mr · 23 March 2026

★★★★★ 5/5

Trustpilot

First time buyers

Me and my husband were first time buyers so we didn’t have much of an idea about the whole process of house buying. But with Rosie’s help and guidance we were able to buy a beautiful 4 bedroom detached new build home. Rosie was clear about the process and there was effective communication throughout the whole time. Would definitely recommend!!!

Feba · 26 August 2025

★★★★★ 5/5

Trustpilot

Smooth buying process

Myself and my wife were first time buyers so we didn’t have much of an idea about the home buying process. Rosie was really helpful and has been clear and proactive with her communication throughout the whole time. Would recommend!

Alex · 25 January 2026

★★★★★ 5/5

Trustpilot

Rosie has been great with us

Rosie has been great with us , helping us reserve our house. Everything we needed to know Rosie has told us, very helpful, friendly and all round fab customer service.

Miss · 1 April 2026

★★★★★ 4/5

Trustpilot

Lovely home, good after sales, poor purchase experience

This review is in two parts; the first relating to the after sales service from customer care, and the second to the purchasing process:Since Paul has been responsible for the development at Wrea Green Meadows, which we understand to be from late 2023, he has made sure our snagging list has been followed up. We received particularly good service from Steve from the in-house team, who spent a considerable amount of time fixing a number of issues we had, ensuring that a thorough and tidy job was done. Paul and Steve obviously care about providing good service, take pride in their work and are very experienced. Where outside contractors have been used, there do seem to be occasional communication problems where they are unclear of the full list of jobs to be done or they don’t have the necessary materials with them. The more specialised contractors have been absolutely fine, and all have been friendly and helpful. Some contractors did turn up without appointments, which is not always helpful. We felt the in-house team however deserves a special mention, for their courtesy and honest approach. We would recommend keeping a proper log of snagging issues especially if, like us, you haven’t engaged a professional snagging company. This will ensure snags are dealt with appropriately.Turning now to the purchasing experience; we took up the part exchange offer which should have provided a smooth and uncomplicated route to our new lives in Wrea Green, especially as Elan sold our property onwards immediately it hit the market. Firstly, we were refused any kitchen choices, even though we knew the roof wasn’t on the new build. We had a total of six different sales executives in the ten months we were waiting, meaning that detailed knowledge of the development wasn’t always there, and some of our questions weren’t answered accurately. Whatever the reasons for the frequent staff changes, it certainly didn’t help. In addition, Elan’s solicitor, in spite of making an inordinate number of enquiries to our solicitor, refused to answer any of our questions regarding the unnecessary indemnity policies they demanded we buy. Instead we were blamed for causing delays. We were told Elan wanted to ‘do both things together’ (our purchase at Wrea Green, and the onward sale of the part exchange property) or they would need to conduct further reports into the part exchange property drainage. This somehow seemed like a veiled threat rather than an explanation of the process, given the property was already sold. We were also made to carry out electrical work at our old home before Elan would consider exchanging contracts, only to then be told the work didn’t need doing. When we complained about the solicitor, the sales director’s response was unhelpful, dismissive and provocative. We were ignored thereafter. Elan refused to exchange contracts with us for a total of 166 days, in spite of the signed agreement stating ‘strict 28 days exchange of contracts’. This unsurprisingly caused a certain level of stress and we wondered if the offer was genuine. At one point we were told Elan was ready to exchange contracts, but the very next day they refused. This seemed a tad disingenuous. Again we were ignored thereafter, with no explanation forthcoming. A ridiculous attempt was even made to blame our solicitor. In addition, we weren’t given a single meaningful build update specific to our plot, rendering the Customer Charter worthless, and no explanation was offered for the several months delay in build completion. Terms and conditions don’t apply, apparently, to Elan sales, only to the customer. A bit of honesty would have been appreciated, as we had done our utmost to adhere to our side of the agreement terms and conditions. Considering this is one of the largest purchases people are likely to make, and given the stress involved in house moves, we’ve never known an industry to treat its customers so badly. After expecting an early summer move, we moved in several months later, in December, totally frazzled, and being rushed in the final stages before the house and access were fully completed. This is all the more testament to Paul’s de-escalation and customer services skills, as we were somewhat ‘upset’ by this time. The sales director would do well to take note, but we suspect sales targets are paramount, and once you’ve signed up, the customer is just an inconvenience to her. This part of the review is not necessarily reflective of all the individual sales executives. We do, in spite of all this, love our new home, but if you go down the part exchange route, you can expect a rough ride.EDIT we don't agree with Elan response. No facility to respond fully here. Please use the above to improve your service. We stuck to T&Cs. We weren't kept updated.

Anne · 29 August 2024