Elan Homes estate agents in Blackpool, Darwen, Lichfield and 4 more

★★★★★ 4/5

Trustpilot

Our beautiful Chadderton Elan Home

We are over the moon with our new Elan home, it is beautiful.The whole process and move has been made simple by Jonathan and the team. We know if there is anything we needed we could contact him and he would help sort it straight away. There has been some slight hiccups along the way but Jonathan and the site team have worked hard to rectify these as quickly as possible. We would highly recommend anyone looking to move on to our development to do as they would be more than happy with the house they purchase they receive and the service that comes with it!

Nicola · 22 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Ken makes a real difference

My wife and I were struggling to find a home on the open market and on the off chance we contacted elan to find out some information. At the time nothing was available but Ken was more than helpful and as soon as he knew a suitable property was coming up he called us and arranged the early bird deal to secure our plot. We are just waiting for the mortgage to be approved and we should be exchanging on our brand new home. Ken is an absolute diamond, very knowledgable and honest. I couldn’t recommend elan or Ken enough and will certainly be recommending any friends or family who are looking to purchase a new home.

Eamon · 19 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

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New Home - Greenside View, Dukinfield.

We purchased our new family home through Elan homes today, and I can honestly say the service and support we recieved from Johnathan Sinnott (Sales Executive) was outstanding. He truly went out of his way to help us choose the perfect new home for us. There was no sales talk, or pressure. Just a genuine, professional person, who you could tell, just wanted the best for his clients. We're really looking forward to the rest of our journey with Elan homes. Mr and Mrs Tams xx

Mrs · 15 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Brook Meadows - Thank you!

From the start to the end of the process our experience was seamless. The service we received from Kate was excellent. Kate ensured that we had regular updates and provided weekly build photos as we were out of the country.We would definitely recommend an Elan Homes house to everyone. Thank you Kate for making choosing and buying a home stress free.

Nikki · 7 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

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Beautiful new homes

Beautiful, spacious homes with great attention to detail. Very impressive for modern new builds!

.Vikki · 6 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Recently purchased The show home @Elan…

Recently purchased The show home @Elan Home estate in Southport (Balmoral Gardens) Not only is the house beautiful, Ken has been amazing. He has helped us every step of the way and been a pleasure to deal with. We had a some difficult family circumstances at the same time and he was considerate to our needs greatly. I Cant recommended Elan enough but also credit to Ken. He is a great reflection of this brand.Bravo !!

Rach/Neil · 5 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

We have recently purchased our home…

We have recently purchased our home through Elan homes (due to complete Aug 2022) and have both been extremely happy with the quality of workmanship and finishes shown to us by Elan both on paper and on the actual site. Jonathan the Elan representative has been the real benefit to Elan through the purchase and planning stages due to his attention to detail and is always willing to go the extra mile to ensure we as customers have all our question/ concerns answered.Buying a house is rarely all straight forward but the staff at Elan (especially Jonathan) have been great and really ensured we have understood all points of the upcoming move. I would like to pass my thanks to all involved.

Paula · 3 May 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Lovely experience and excited for the next steps.

Jonathon was very welcoming, friendly and polite and was very happy and patient to answer my many questions which are inevitable when making such a large purchase. I felt well supported and reassured, that I will also be able to contact Elan/Johnathon easily regarding any queries as we complete the process.Thank you.

Caroline · 25 April 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Holcombe Gardens

So far so good with Elan homes! Especially with the support and guidance from Hilary. Purchasing a new home off plan can understandably be stressful and hard to visualise however Hilary has gone above and beyond to explain each step and help us with choosing our upgrade options. We’re really looking forward to our new home!

Jennifer · 22 April 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Balmoral Gardens

Site - Balmoral Gardens. In short, the build quality is excellent and we are now settling into our new home.The longer version. Sales, Ken has been a total professional throughout, but that’s only half the story. He has acknowledged and ensured we were protected (one of us is extremely vulnerable to Covid), but also warm and friendly throughout, going above and beyond to help our chain complete and then providing a zero contact handover on the day of completion.All site crew have been a pleasure to deal with. We have some minor works to be completed (fitted wardrobe etc), and some minor snags. George the Assistant Site Manager was in touch straight away, even noticing things we hadn’t noticed to fix and has made himself available to deal with everything we need. I was about to take a pile of rubbish to the tip and he stepped in and said he’d take it away!Elan are clearly a quality outfit, and we highly recommend. The location as well as the build is superb and I can honestly say, it’s a real privilege to now live in our dream house! Thanks!

Steve · 16 April 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

My experience with Elan home is poor!

My experience with Elan homes has been poor to say the least. From start to finish the customer service has been poor. I moved into a new home last June, raised numerous snags due to poor workmanship and finish. I am still waiting for the snags to be completed 8 months on. They do not respond in a timely manner and the build quality is poor. I will never buy from this company again and I advise anyone considering buying a new home to think very carefully.

Paul · 9 April 2022 · Elan Homes Darwen

★★★★★ 4/5

Google

Rating only, no written review.

Paul · 29 March 2022 · Elan Homes Blackpool

★★★★★ 5/5

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Stephy Antony

Myself and my husband are very much pleased with overall customer service that we got at Elan homes especially Kelly she was very patient to clear all our doubts.Thanks for all you have done until now and hoping to be at our new home soon.

Stephee · 28 March 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Excellent

Thank you Kelly for all the help and guidance throughout the process of buying our dream home.Kelly was so patient and cleared our endless doubts without any hesitation.she is very friendly and approachable at any time,and responds to our calls and emails very quickly. Looking forward for the handover of keys in few months..

Veena · 21 March 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Avoid!!

Moved in over 6months ago & still have outstanding work from our 7 day snagging report.We were promised work done by a site manager who knowingly knew he was moving sites the day after. The site manager who took over said he would only complete full snagging list if we promised to score him highly on the survey. Endless calls/answer phone messages and emails to customer home care and still no further. No one returns the calls and the last email took 13 working days for me to get a response. We have been promised a visit from the site manager for over 3 months. The finish of the house is poor and we’re disappointed with the quality of the bathrooms and kitchen.

Harriet · 17 March 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Worst decision of our lives believing…

Worst decision of our lives believing the lies this company of cowboys tell you customer care is shocking standard of work shocking the sales will tell you anything you want to hear to get you to sign but they do not tell you about hidden covenants ! DO NOT believe them when they tell you you must use one of their buddy solicitors that is a complete lie use your own or pay the price like we have done ! How anyone in this company sleeps at night is beyond me they are crooks liars and cowboys . I hope they rot in hell !!!! What ever you do make sure you fully read the toxic contracts these cowboys give you because the solicitors they insist you use are working for them even though your paying go over the contract in detail and anything you do not understand get an independent solicitor to explain otherwise believe me your lives will be wrecked like ours were ! There is not one person in this company with any moral compass they are full of lies and poor service and poor builders we have 5 leaks on one bath we have had them retake the shower and have had to rip it out and re install properly they just do not care 😡response !!! Don’t tell lies this development was only completed less than a year ago with still some outstanding issues ! The way you cowboys deal with customers at developments is individual and you do not let other resident become aware of each other’s issues which mount up ! You get away with this by saying we cannot discuss other issues due to privacy I would like to offer anyone thinking of buying from you the opportunity to come to my house and see first hand the shoddy workmanship the non existing customer care and the lies your sales people tell the victims like ourselves ! You wreck lives over profit you are nothing but scum and are a total disgrace I certainly hope karma gets to each and everyone of your company who is party to this and I hope your lives are wrecked like ours have been ! And I can catagorically state there is in no way a 90 % satisfaction rate on aigburth grange anyone wanting to see this can come to my address at number 1 . Like I stated but you will one million percent regret if you buy from this cowboy outfit !Dignity haha don’t make me laugh does anyone at Elan homes know what that word is ?? How do you sleep at night your repulsive !

Ian · 8 March 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

New house Elan homes

We have been looking for our home in Southport for a long time. We visited Elan homes and met Ken. I can not express enough home professional and knowledgeable he was. He was clear and concise in his explanation of the process of buying a new house. He had so much time for us to go over every detail. Ken has been there for us all the way. We certainly are in very safe hands with him. The house is beautiful. Thank you Elan homes and especially thank you Ken.

Sara · 2 March 2022 · Elan Homes Tamworth

★★★★★ 4/5

Trustpilot

Brook Meadow Development

Kate was great in the process of buying my property however, the aftersales site team and snagging hasn't been as great. Still awaiting for snags to be completed and had some cancelled on the day, which when you work and have had to have time off work for these to be completed is frustrating...

Beth · 21 February 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Review of our recent experience with Elan Homes

In all our dealings with Elan Homes, we have encountered friendly and helpful staff and have much appreciated their advice and expertise.We are in the process of finalising the purchase of a new home from them and look forward to enjoying all the benefits it will offer us.

Rob · 17 February 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

So far so good

So far so good, staff are really helpful, it has been relatively stress free process so far. I’m Slightly worried about making handover deadlines. Currently completing each task as fast as possible however there is a lot of waiting on third parties. I hope this is taken into consideration.

Lewis · 12 February 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Holcome Gardens feedback

Hilary at the Holcome Gardens site was friendly and engaging from the get go. Prompt to reply as well as helpful and supportive on queries raised. I would highly recommend Elan Homes based on this initial experience.

Matt · 7 February 2022 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Nothing was to much trouble…

On Saturday the 5 I reserved a property on Greenside View Dukinfield. The salesman name was Jonathan Sinnot.Jonathan was very helpful and went through everything in great detail and a very professional manner. Great Service

Frank · 7 February 2022 · Elan Homes Tamworth

★★★★★ 4/5

Trustpilot

Great start disappointing aftercare.

The process of purchasing our home was great. This due to the efficiency of Kate in the sales office. From start to finish she was on the ball and making sure all documents were signed or chased up etc and we were in the house as soon as we possibly could be. She allowed us to view the plot when we asked and was very patient with us. She always stuck to her word and any queries were chased up and dealt with. Thanks Kate. If it wasn’t for Kate the review would be a much lower score - The biggest complaint we have is with the after care, elan customer service, the site manager and snags with our property. Continuous emails to chase up outstanding work, fobbed off with excuses and told we’ve got to wait to decide who’s going to take the blame for any of the problems. Quite frankly this is not our concern and had jobs been done correctly in the first place then there wouldn’t even be an issue. Some work has taken over 12 months to be rectified so ensure you keep chasing to ensure they are sorting anything you need to have corrected on your property, otherwise you’ll just be brushed under the carpet. Don’t be fobbed off by the excuses or that the work is to standard. Check with the NHBC and the standards the house should have been built to, to reinforce your argument. We’re pleased with the house itself and the finish overall and feel very settled and will be pleased once our o/s work is finalised.

L · 3 February 2022 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Surprised by the positive reviews

I’m really surprised to read so many positive comments here because everyone at the Stableford site is truly fed up with the terrible customer service that Elan provide. I have never bothered leaving feedback anywhere before but as our emails and phonecalls to the customer aftercare team just get ignored i feel i have been driven to it. We moved in back in August 21 and as soon as the site manager left it’s as though nobody at Elan cares. Given this is the biggest purchase we have ever made the customer service is probably the worst i’ve ever experienced which is a real shame because the houses do look nice.

D · 2 February 2022 · Elan Homes Tamworth