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Reviews
Every review we hold for the Dukinfield office, from every platform, shown as written. First names only.
★★★★★1/5
Google
I bought a new build property from Elan this year and unfortunately in the recent windy weather, two ridge tiles were blown off the roof leaving a hole. Being ridge tiles, these should be fixed in place with cement and so shouldn't simply get blown off, particularly being so new. Elan are refusing to take responsibility and trying to force me to claim on my home insurance. This has been such a shame and disappointment to what have thusfar been very nice homes.
Scott · 13 April 2024
Agent replied · 19 June 2024
Thank you for your comments above. Here at Elan Homes we never wish to disappoint our customers and always strive to deliver a high standard of customer care.
We would respectfully point out there were reports of Storm Gerrit inflicting damage to many properties across the Tameside area but we will endeavour to ensure we check the roofs in question to establish if you will be required to make a claim via your Insurance Company for Storm damage or if the damage is deemed a defect covered by your warranty.
Should any of the roofing works be a defect, these will be corrected as per the terms of your warranty.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Google