Elan Homes estate agents in Blackpool, Darwen, Elford and 4 more

★★★★★ 1/5

Trustpilot

Appalling house builder

So, latest update. Elan Homes came to 'fix' my leaking ventilation system. The handyman who came out said that he didn't know how the system worked and the leak is probably caused by the heavy rain. Really, a dripping pipe and sodden insulation is caused by rain? Also, the leaking toilet that he attempted to fix is no longer flushing, so that is really pleasant. I did point out while he was at the house that it no longer flushed after he took apart the pipes. He claimed to have fixed it, but like all things Elan, it is a total no-clue bodge-it job. I love buying a house with an en-suite that I can no longer use. Thanks Elan Homes. I noticed that you didn't win any awards in the NHBC quality awards.

Samantha · 7 July 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

I am writing again as no response from…

I am writing again as no response from Elan Homes to the many complaints, particularly to the dire situation regarding the eyesore that you call a biodiverse green meadow that is a rubble-filled mess at the back of the development.

Samantha · 19 June 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

As again

As again, and as expected, Elan Homes have given a completely disingenuous and untrue response. I want to again respond for the good of anyone thinking of buying a home from Elan Homes. Firstly, you are only looking at fixing my many issues because I have contacted my MP with a complaint. For the past 3 years, you have not been interested in fixing any issues, as you say, your show homes are sold as seen, even though you don't tell customers this until they have completed the sale. Far from, as you say, you tell people this throughout the sales process, at no point did your sales person make this clear - nor did she mention the planning application for the land behind my home which she explicitly said would not be built on. It was one of the first things I leant on the day I moved into my new house. Sales people, commission driven = liars. Sales manager also also said we would have a green space behind our house. Warrington council are now looking at whether this is a breach of planning. Inside my house, ventilation system leaking for 3 years, toilet leaking for 3 years, cracked tiles. Ongoing problems with Elan Homes. Do not buy from this company.

Samantha · 15 June 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Poor build quality backed up with poor…

Poor build quality backed up with poor customer service and literally no follow through on issues and snags. I have issues outstanding that we’re raised over 12 months ago. The access and estate roads are still outstanding almost 3 months after they have left site. The amount of dust that is caused due to this is affecting my health. It’s got to a stage where unless you have a 4x4 you cannot drive down the road.I have had 15 plumbing issues with ceilings being damaged and floors and flooring being damaged as a result. My en-suite has been out of action for almost 4 months and has still not been repaired. I could go on.Quite simply I would recommend anyone considering buying an Elan home not to. For me the biggest issue is that once they have your money they don’t care. The after service is non existent. If I could give less than 1 star I would.…UPDATE on the response from Elan. We are still waiting for the roads to be finished and we are almost in August. I wish I could post photos as the state of the estate is shocking. I’ve got to the stage where I don’t believe a word they say!Update…. Today is the 16th of August and we are no further forward with the roads. Also still outstanding snagging 15months from when it was raised with Elan.Update… Today is the 9th of September, the roads have still not been completed and are as bad as I have seen them. Also there is still snagging outstanding as mentioned previously.Update.. Today 28th of September roads are still in what I would class as a dangerous state. I have received a letter stating that work will start on the 17th of October. START!!!! I have received two of these letters previously so forgive me if I don’t hold my breath!UPDATE….. Today 29th of October we have received another letter stating that the road surface works are delayed again! The letter states that this will be completed on the 9th 10th and 11th of November, however looking at the amount of preparation that still needs to be completed I again won’t hold my breath. Following our experience since we have moved in and still having snagging outstanding I must advise anyone considering purchasing an Elan home to think twice about it! As I have said before once they have your money they don’t care!Update…… Today is the 21st of November and the roads have still not been completed. The landscaping has however been destroyed on the estate by the contractor that has been doing some of the preparation (however they seem to have now disappeared!) the dissatisfaction and disappointment continues!Update… Monday 19th December 22. So an update on the roads. Still not completed despite a letter that was delivered to say that it would be completed today and tomorrow. Also we have had another problem during the recent cold snap where all of our pipes were frozen in the room above the garage despite the heating being on in the house. Even the radiator pipes were frozen and stopped working. 20 degrees in the house 4 degrees in the room above the garage 🤔 I’m sure this is common practice in a house built in the 20’s however in a B energy rated new home how can this be right?So always good to have an update. Today is the 25th of January and the road is still not complete ! I have also not had a contact from Eleanor with regards to my issue with the room over the garage freezing. I am honestly a the end of my tether. Maybe watchdog is the way forward?!Today is the 14th of June 2023. We are still waiting for the road to be completed! I have also had an issue with a leak above the kitchen which Elan are refusing to repair. The experience from this builder just gets worse and worse.

Paul · 14 June 2023 · Elan Homes Darwen

★★★★★ 1/5

Trustpilot

I'm further updating my experience with…

I'm further updating my experience with Elan Homes. This is the latest email I have sent. Please note that it is an email only because they have removed a customer care phone number. Following your contractor's inspection, he has confirmed to me that the mechanical ventilation unit is detached and that the pipe is dripping water on to the loft floor, which has soaked through to the bathroom below. My concern now is that the bathroom ceiling collapses and causes an injury to my child. As previously stated, this was an issue that was reported in 2020 when the house was under warranty. You claimed to have fixed the issue. However, your site manager - who calls himself Shag, just about symbolising the level of professionalism in your company - stated that he did not know how the ventilation system worked as it was the first development with this system. If the site team didn't know how the system worked, then clearly they were not fit for purpose to install this or fix any issues. You have had a contractor visit twice and yet have not even had the courtesy to contact me with any update. Before the bathroom ceiling collapses, could you bother to provide an update on how you're planning to fix this ongoing serious issue?By the way, your response last time of my show home being sold as seen, this was only told to me when you had my cash in your bank account and we were moving in. Firstly, I had good faith that the home was structurally sound. Second, when your made me a sign a sold as seen notification as the removers were moving my family in, what choice did we have? You are no better than scammers.

Samantha · 30 May 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

The worst decision of our lives was…

The worst decision of our lives was purchasing from Elan at Seven Acres Elford.The build quality is the most shoddy workmanship I have ever experienced.Inadequacies were picked up throughout the NHBC inspections, but Elan failed to take corrective actions, although they advised the NHBC they were cleared. I employed an independent surveyor who advised of these issues and the NHBC have sent me a copy of their report to confirm it. I wouldn’t recommend Elan to my worst enemy. We haven’t moved in yet despite having the keys for 3 months, we have wasted 7 days waiting for tradesmen to turn up, only to be let down, the site manager not answering his phone, customer support not answering their phone, but get back to you within 10 days. We still have a massive snag list waiting to be sorted. The local MP is in contact with Elan.We have been informed by Elan for weeks that their senior team are working on the snag list, but haven’t seen any progress.It is now the 19th March, and still yet to receive a reply from Elan, even ignoring my solicitor.26th March, still waiting for the snagging work schedule, we have another water leak and the heating is only partially working.It is now 31st March, still waiting for the schedule of works for the snagging and been left for a week with only part of the heating workingUnbelievable this weekends failings, double glazed unit blown and garage side door leaking.15th April another month has passed and still no update on the snagging work schedule with dates, even though my solicitor and Chris Pincher are involved.It is now the 23rd April and still waiting for the schedule of work for snagging with dates, this is how committed Elan are when you have an issue - I wish they were as interested as their reply suggestsIt is now the 4th May 2023 and still waiting for Elan to provide a snagging schedule, clearly shows their dedication and professionalism19th May: still waiting for Elan to supply the scheduled work list. We’ve had scaffolding around our place for just over a month waiting for work to be done. They have replaced the fascia’s twice, but need replacing in areas again, as they have caused more damage. As you will see Elan have not updated their response below.

Gary · 19 May 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Good experience, nice house, recommend (Swinton)

In general, we had a nice experience with Elan Homes. Everything was straightforward and smooth. We worked with Jonathan - a very honest and supportive man who consulted us throughout the journey. We used the Part Exchange scheme because it was quite difficult to sell the house ourselves nowadays due to the cost of living crisis. Elan Homes helped out here. The process took a bit longer than we expected. However, a normal chain process would have taken even longer. I think that those who have no chain or first-time buyers will have a smoother and more straightforward experience with Elan Homes.I've noticed that some reviewers complain here about the quality of Elan Home's houses. We've been living here for a week, and I think it's fine. It's still a very new house, so you should expect the cracks to appear later. In general, it's still so much better than living in many very old rotten Victorian houses in England. Anyways, construction workers are still around, and they are eager to help if there's a problem.

Sergey · 6 May 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

We would like to praise the outstanding…

We would like to praise the outstanding work of Jonathan in maintaining contact and regularly updating about the property progress. His tailor-made Customer journey has been outstanding from day 1 throughout the exchange process and now that we are approaching the final phases as well. We can’t wait to move in the new home and looking forward to share more feedback about the post completion stages. So far amazing experience with Elan Homes and Jonathan. B&E

Customer · 24 April 2023 · Elan Homes Lichfield

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed - having failed to install the kerb in front of the drive correctly first time, two years later it was dug up and repaired to a poor standard and finish, across the front of the property, and no interest in doing a good job or consideration on the impact to the property. Having raised with Elan Homes they have responded that they are unwilling to look into this any further.

Chris · 23 April 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Jonathan Greenside view

Jonathan has been fantastic in every step of us moving into our first home. He took a lot of stress out of the process to make it easier for us. We are now moved in and couldn’t be happier with our home. Brilliant service from start to finish.

Sam · 22 April 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Shirley was very efficient

Shirley was very efficient. We turn up on spec and she accommodated a viewing on the property we liked.

Bren · 20 April 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Jonathan has been extremely kind and…

Jonathan has been extremely kind and considerate and full of care and guidance. Always checking in on us and giving advice on where to go next steps If we needed it.

Mrs · 14 April 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Started well

Started well, they ask for reviews early because it only gets worse.Really bad workmanship, the build quality is so poor its laugable. They have failed to install correct land drainage in the gardens so half of the street floods when it rains. Bodge jobs on doors and windows, all terrible fits, that get left 'snagged' with expanding foam all over the place. So many snags like others have said and the worst thing is they just make it worse trying to fix the issue. No common sense, sick of being blagged by site reps.Save yourself the trouble and stay away from these bodgers.

Paul · 13 April 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

So far so good

So far so goodJonathan very helpfulHe knew more about what was going on with our chain than our own estate agent.Very thorough and accomodating

Sharon · 5 April 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Great Service

From our visit to the show room to the home demonstration, Jonathan, Kate and Steve made our experience a good one. Not yet moved to our new home but the experience was very good so far.

AK · 1 April 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Good experience and very timely with…

Good experience and very timely with responding to queries

Azim · 31 March 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Three Js Abberley.

Three Js Abberley.Worst customer service ever.Still waiting for snags to be fixed over a year later.Have an obvious structural problem with the floor and keep getting fobbed off.Would sell the house if it wasn’t for this floor problem which needs resolution.Customer services ignore you for months on end , worst experience of buying a house I’ve ever known.Would not recommend at all.

Julie · 29 March 2023 · Elan Homes Tamworth

★★★★★ 5/5

Google

Rating only, no written review.

Sports · 29 March 2023 · Elan Homes Blackpool

★★★★★ 5/5

Google

Rating only, no written review.

James · 28 March 2023 · Elan Homes Elford

★★★★★ 5/5

Trustpilot

Well explained about the development

Well explained about the development, price and other details. Toured through the show house. Jonathan was friendly and cooperative.

Alex · 26 March 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Southport

We first met Ken a year ago when searching for our forever home. His personality, knowledge and quick whit left nothing but a positive lasting impression. After 12 months of coming and going, today he helped us sign on the dotted line for our forever home. Ken, we couldn’t be more grateful. Credit to the company.Thank you.

Barrie · 19 March 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Will at Whittingham fold was extremely…

Will at Whittingham fold was extremely helpful in showing us around the houses on view, and took the time to explain everything. Although we decided not to purchase due to not knowing the area well enough, the whole experience was made pleasurable by Will.

Phil · 19 March 2023 · Elan Homes Tamworth

★★★★★ 5/5

Trustpilot

Very pleased.

We have been very pleased with the way Will has dealt with the initial stages of our purchase of a house at Whittingham Fold. He has made the process of reserving the plot and choosing the fittings a pleasure and he has answered our questions efficiently and with good humour. We feel that we are in good hands. We are looking forward to moving into our new home in due course.

Pat · 19 March 2023 · Elan Homes Tamworth

★★★★★ 1/5

Trustpilot

Elusive, Lamentable, Arrogant, Non-existent customer services.

I am not considering buying a home from Elan and after my current experience of trying to engage with them, I’m highly unlikely to in the future. My property borders their building site to the rear and to their land, a designated wildlife area, to the side. I won’t bore anyone with the details but after months of emails, they sent landscaping contractors to remove conifers that are blocking light in my house. They were about to start work today when they received a call telling them that Elan had changed their mind. Their head office number is an 0845 number, so expensive to call. Their customer service number has a recorded message telling people to email instead. The end of the message says that they will reply within 10 working days. When I email, a reply comes from a no reply account confirming 10 working day response. They also provide an emergency number. When you ring this number, there is a recorded message telling the caller to email and they will reply in 10 working days. When I rang the only number I could find, the temp sales person told me that she had been told to tell me that I have to deal with customer services, which I would, if I could actually speak to a human being. She gave me the number for the site manager who knew nothing. The only number for head office is the 0845 number. The quantity surveyor who stopped the work refused point blank to speak to me. So, if you are going to buy a home from this company, you might want to consider how likely it is that you are going to be able to get faults etc. acknowledged, let alone corrected because this is the only method of communication that will be available to you, so good luck!28/2/23 - My jaw has just hit the floor after reading Elan’s response! I was happy with the trees being removed and have never expressed otherwise. There was absolutely NO ‘mutual agreement’ to either stop work or to reduce the height to 2 metres, which is still above my window. When the landscapers arrived this morning, I was advised that Joe Teall, Elan’s quantity surveyor has said that they had to cut to 2 metres. I would love to discuss the matter further with you.

G · 28 February 2023 · Elan Homes Tamworth