Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotWhittingham Fold
I bought a property on the Whittingham Fold site a few months ago and love the house. Tracy is a wonderful asset to the company, she has helped so much with every step of the journey and without her we would not have bought this house. She took away the stress of moving, making it achievable for us to do so. She is very efficient at her job, professional but also so friendly and easy to talk to.The house itself is great, there were very few snags and the ones that were found were dealt with extremely quickly by Colin the site manager. He also went above and beyond to ensure the house was made perfect for us. We are very grateful for both Tracy and Colin.
Laura · 23 February 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Laura, than you for your kind words - they are really appreciated. We hope both you are your family are Loving Your New Home Inside Out.
★★★★★ 5/5
TrustpilotRosie did everything she said she would…
Rosie did everything she said she would do.
Bernard · 17 February 2024 · Elan Homes Tamworth
★★★★★ 1/5
TrustpilotBought a house in Redwood Boulevard in…
Bought a house in Redwood Boulevard in Blackpool. The finish of the house is poor. Doors warped and catches that look like a 5 year old has had a go. Parts missing in the kitchen and missing tiling in the bathroom. Our canopy over our front door doesn't fit the wall correctly and our front door leaks water. Rear patio doors don't lock and are insecure. I have complained and brought to the attention all these issues with site and customer services. Nothing, no dates to rectify any of this. What could have been a lovely house has been let down by what I can only describe as cowboy trade people. A blind person could fit some of the fittings better than Elan have done. I'm now coming to the conclusion that they will never rectify these issues and we will end up in the small claims court or county court to try resolve this. That's after I finish hitting my head off my unfinished brick wall.
Wayne · 8 February 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Thank you for sharing your feedback with us. We genuinely appreciate your time and the opportunity to address your concerns. We apologise for any frustrations you've experienced and want to assure you that we take your feedback seriously.Our sales manager has personally met with you, and your dedicated customer care coordinator for the region has also been in contact and scheduled an appointment for our remedial operative to attend on 26.02.24. Please be assured that our team will stay in contact with you throughout the process to provide updates and address any further questions or concerns you may have.
★★★★★ 1/5
TrustpilotUnhappy customer
Moved into our property 15 months ago in Somerset and the experience with Elan customer services has been far from ideal. We have insulation missing in the walls and ceiling in one part of the house. They've provided various dates when the work was to be undertaken and failed to turn up on each occasion. No apologies and no date has been forthcoming.
Gill · 6 February 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience you've experienced and appreciate your patience during this process.Our Group Customer Care Manager has been actively engaged with you to address the delay in the insulation works. We understand the frustration that such delays can cause, and we genuinely apologise for any inconvenience it may have caused.Please be assured that we are actively working with the contractor to confirm the date for the required works, and we will update you as soon as this information becomes available. We are committed to resolving this matter and ensuring that the necessary steps are taken to complete the works to your satisfaction.If you have any further questions or if there's anything else we can do to assist you, please do not hesitate to reach out to our Customer Care Manager directly.Thank you for your understanding and continued patience.
★★★★★ 1/5
TrustpilotElan Homes - Dreadful
Elan Homes has got to be one of the worst companies I’ve ever experienced. Purchased a house in Somerset, beset with problem after problem from day one, including leaks, faulty heating and even no insulation in one part of the property. Have been waiting for replacement doors for over six months because of poor quality and no response to repeated emails. Porch has been stuck together with mastic and falling down. Neighbours also experiencing major issues including the same missing insulation.
Mr · 6 February 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Hi Mr Murray Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you've experienced, and we appreciate your patience.Our Group Customer Care Manager has contacted you today to discuss the outstanding items and provide relevant updates. We look forward to receiving your reply and working together to address your concerns effectively.
★★★★★ 5/5
TrustpilotBalmoral Gardens Southport
Collette and Rosie at Southport have been very friendly and helpful throughout the whole process, kept me in the loop to make it as quick and smooth as possible to get me in my new home. The site manager has also been fantastic and will go above and beyond to resolve snags or issues,
Antonio · 29 January 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Hi Antonio, thank you for taking the time to leave such kind words about our team, I will be sure to share them.
★★★★★ 5/5
TrustpilotMy visit to Balmoral Gardens today
Rosie, the Elan advisor was very helpful. She explained my options to make a possible purchase and the various property types and availability.
Mrs · 20 January 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotRosie was so welcoming
Rosie was so welcoming, friendly & very informative. Explained the process so well to me with great customer care
Sharon · 18 January 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotBrilliant and fast valuations
Rating only, no written review.
Sally · 18 January 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotAlicia was great throughout the buying…
Alicia was great throughout the buying of our new property with Elan homes. She was professional and maintained good communication throughout the process enabling us to move in before Christmas
Nike · 15 January 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotAlicia was very helpful and efficient…
Alicia was very helpful and efficient throughout my part exchange.
Tope · 15 January 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotThanks to Alicia (Swinton site)
We bought a new house in Swinton recently. Alicia who is the one that helped us in the whole procedure. She's very nice, cheerful and her customer service was perfect. She’s professional and efficient. Thanks to Alicia as she made very big effort to help us.
Monica · 15 January 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Hi Monica, really happy to hear you are settling into your New Home. Birchfield Court is a lovely gated community close to Manchester giving you the best of both worlds - we hope you enjoy your new home for many years to come.
★★★★★ 1/5
TrustpilotCowboy Builders - Would advise to stay well away!
To summarise, it’s builders like Elan that give other builders a bad reputation. Moved into our property in July last year and it’s been a full-time job ever since to even get a response on the problems/snags.We still don’t have a functioning front door seven months in (they’re also aware that this is a security issue as we have a newborn baby), they haven’t touched the sides of our snags that we issued the first week of moving in, we had the wrong kitchen layout built, damaged flooring, a full garden of weeds on arrival, next doors down pipes into our garden (not stipulated on any drawings), the windows incomplete and have trickle vents that allow air in/out of the property, our boundary has been compromised with the fencing layout and the overall finish and quality is well below industry standard, never mind a company that claims to provide a premium product. The customer care team have been none-existent so I’d appreciate it if they didn’t respond to this review with a generic response to save face. We’ve tried this approach already to no avail! I could go on further as the list is endless, I would give 0 stars if I was able to. I’m also not the only one on the development to encounter these problems.
Tom · 13 January 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Dear Tom,Thank you for taking the time to share your feedback with us on Trustpilot. Your concerns are important to us, and we sincerely apologise for any inconvenience you may have experienced. We appreciate your open communication with our contracts manager, and we are actively addressing the issues you've raised.We are committed to resolving the issues promptly, and we have a remedial operative scheduled to address your concerns on Monday,29th January. Additionally, we have arranged for a joiner to assess and make any necessary adjustments to the front door to enhance its functionality.In reference to the relocation of the downpipe, we want to highlight that we have gone above and beyond to meet your requests. The position was clearly noted and signed for on the plans prior to completion, and we appreciate your acknowledgment of this effort.Once again, we appreciate your candour, and we look forward to continuing our dialogue and working together to address and resolve your concerns.
★★★★★ 5/5
TrustpilotExcellent information from Rosie.
Rating only, no written review.
Krooney · 6 January 2024 · Elan Homes Tamworth
★★★★★ 1/5
TrustpilotRoof damage
I bought a new build property from Elan this year and unfortunately in the recent windy weather, two ridge tiles were blown off the roof leaving a hole. Being ridge tiles, these should be fixed in place with cement and so shouldn't simply get blown off, particularly being so new. Elan are refusing to take responsibility and trying to force me to claim on my home insurance. This has been such a shame and disappointment to what have thusfar been very nice homes.
Scott · 2 January 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Scott,Thank you for your comments. Here at Elan Homes we never wish to disappoint our customers and always strive to deliver a high standard of customer care.We would respectfully point out there were reports of Storm Gerrit inflicting damage to many properties across the Tameside area but we will endeavour to ensure we check the roofs in question to establish if you will be required to make a claim via your Insurance Company for Storm damage or if the damage is deemed a defect covered by your warranty.Should any of the roofing works be a defect, these will be corrected as per the terms of your warranty.
★★★★★ 1/5
TrustpilotUnfortunately this company have managed…
Unfortunately this company have managed to spoil what was a good experience or hidden crap I should say. Cheap and shoddy finishing has been discover around brick work, dry valleys and roof tiles.I have kindly askedthey fix this to be dismissed to the NHBC. It’s taken a year to sort the roads and now it’s apparent 70% of the houses are having the same issues.Do not buy from these clowns - cut corners, cheap materials and crap work force. We even witnessed a fight between the site manager and some suby being laid off. Go to Barrat that says something.
Sarah · 12 December 2023 · Elan Homes Tamworth
Agent replied · 10 June 2024
Hi Sarah,Thank you for sharing your feedback with us. We appreciate your time in bringing your concerns to our attention. We understand your disappointment, and we're committed to addressing your issues to the best of our ability.To better assist you, could you please provide your plot number? This information will help us expedite the process and ensure a swift resolution to your concerns. Our Group Customer Care Manager is keen to contact you to discuss your specific issues and find a satisfactory solution.If your two-year warranty with Elan Homes has expired, we recommend following the correct procedure by contacting the NHBC. They will be able to offer guidance and assess any necessary works. In case any repairs are required, they will outline a clear deadline for completion, providing you with peace of mind.We look forward to the opportunity to address your concerns promptly.
★★★★★ 5/5
TrustpilotRosie has been fab!
Rosie has been fantastic from the start, very knowledgeable of the area and so lovely with it. She has been so attentive and always there to answer my questions. Thank you Rosie you’re a star!
Anna · 28 November 2023 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotExcellent service
We (myself, my wife & our son) had a house viewing appointment with Shirley at Greenside View. She's very warmly, cheerful and her customer service was per excellent, far more than our expectations and it was so sad that we could not find the type of a house that we wanted. However, Shirley still go ahead and refereed us to their other site in Swinton. Thanks to Shirley as she made our day worthwhile!
Dimeji · 28 November 2023 · Elan Homes Tamworth
★★★★★ 2/5
TrustpilotSales rep very uninterested in selling…
Sales rep very uninterested in selling us a home!
Andy · 25 November 2023 · Elan Homes Tamworth
Agent replied · 24 August 2024
Really disappointed and shocked to hear this - our Sales Team pride themselves on delivering an exceptional level of service - if you could please contact our Customer care team and let us know when you visited and which development we will look into this for you. Unfortunately, we are all human and can have bad days and we would love to restore your faith in Elan Homes.
★★★★★ 5/5
TrustpilotHazelfields - Rosie
Rosie was extremely helpful, knowledgeable, patient and friendly. Nothing was too much trouble.
Gary · 14 November 2023 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotBrilliant service and communication…
Brilliant service and communication from Rosie, a real pleasure to deal with. Refreshingly honest and straightforward explaining all the different options available to us.
Danielle · 12 November 2023 · Elan Homes Tamworth
★★★★★ 1/5
TrustpilotRide roughshod over local residents; you could be next.
My issues with Elan are ongoing, not as a buyer but as an existing resident whose garden backs on to their building site. I strongly suggest that you make sure that there are no plots of land without buildings on before buying a property. I’m sure that Elan is no worse than any other property developer but I’m having to write this review because it’s the only way that they will respond (maybe) even if their response is to come up with more lies. Once you’ve bought your house, you will not be able to contact Elan by phone. The recorded message will tell you to email and then you’ll get an automated reply saying that they’ll reply within five working days. They never reply to my emails. I emailed the site manager and invited him to visit to see how things feel from my side but he just forwarded it to ‘customer services’, a misnomer if ever there was one, and I got the usual response. I hope Elan will respond to this because they certainly didn’t ‘reach out’ or discuss things further’ with me last time. I want to propose a way forward but I can’t if they won’t engage. I’m about to send another photo of the portaloo and building materials that should not be standing above my fence to planning enforcement. Over to you Elan.
G · 1 November 2023 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotHazelfields - Rosie
The site is brilliant and the houses are lovely. Rosie was great. Very friendly and knowledgable about the site, the build phase, the process, different options etc.
Georgina · 27 October 2023 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotHazelfields Poynton
Rosie was extremely helpful,knowledgeable and friendly, she helped us decide the best plot for our needs and arranged a visit to the Southport site to view the show home there.Our whole experience with Rosie representing Elan homes was pleasurable, informative and the show houses were very well presented.
Neil · 21 October 2023 · Elan Homes Tamworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
