Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExpectations Exceeded
Today we attended a meeting to choose our finishings for our new home at Greenside View, Dukinfield. Following the exceptional past experience when we reserved the property we must say our expectations were exceeded once again by Sales Executive Jonathan Sinnott. This part of the process can be very overwhelming considering the many options available. However, Jonathan was so patient and made the process enjoyable and guided us throughout it. He was very informative about the products and allowed us to compare finishings with those available in the show home so we could have a first hand look of what the layout what would have been. All our questions were answered with professionalism and we felt genuine care to conduct exceptional customer service from Jonathan. His eye for attention to detail and overall professionalism once again exceed our expectations. Looking forward to the next steps but we are sure we are in wonderful hands thanks to Jonathan.
Customer · 8 June 2024 · Elan Homes Lichfield
Agent replied · 12 June 2024
Hi Emily & Besmir,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotAmazing Customer Service
We bought our home 1 year ago and although we had a professional snag review, very few faults/issues were reported thankfully. It was just mostly minor cosmetic details. In the year we have been living here, one window has cracked due to settlement and our ceilngs downstairs have lines across them, where the tape hasn't held properly. We were told to liase with our site manager for any issues. Having messaged him a few times with our queries, nothing was resolved. We contacted Customer Care and Lynn Murphy was absolutely amazing. She answered our email straightaway, and sent us Darren Rudge a maintainance technician to resolve as many issues as possible a week later. His attention to detail was fantastic. A new window has now been ordered, and a few kitchen cabinets to replace ones due to chips. The plasterer is coming this week to hopefully fix the ceilings! You always get a few faults with new houses which is to expected, and hear of bad reviews on aftercare. I completely disagree. The customer service we have received has been faultless, and I would recommend anyone buying a new home to look at Elan
Clare · 5 June 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotRosie the sales girl was fab .very…
Rosie the sales girl was fab .very friendly and helpful
Jackie · 26 May 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Thank you soo much for your kind comments - we will ensure this is shared with the team.
★★★★★ 5/5
TrustpilotExcellent service from Rosie .
Excellent and very knowledgeable advise from Rosie at Balmoral garden's, Everything was explained about the process of buying a property very thorough . Nothing is to much trouble for her.
Jayne · 17 May 2024 · Elan Homes Darwen
Agent replied · 23 August 2024
Thank you for your kind words - we think Rosie is fantastic as well and appreciate the feedback.
★★★★★ 5/5
GoogleRating only, no written review.
Sienna · 1 May 2024 · Elan Homes Darwen
★★★★★ 5/5
TrustpilotRosie is fantastic!
Rosie is fantastic! we're fairly new in the process but her help and guidance so far has been invaluable
RB · 30 April 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Thank you for your kind feedback - we will be sure to share with the team to help improve our service levels even further.
★★★★★ 5/5
TrustpilotAmazing so helpful and easy Rosie was…
Amazing so helpful and easy Rosie was brilliant defiantly recommend
Jacob · 26 April 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Thank you - your feedback is really appreciated and will be shared with the team.
★★★★★ 5/5
TrustpilotWhittingham Fold
We couldn't have bought a more perfect beautiful property. Tracy and Colin have been amazing to deal with. We have been in just over 2 months now with hardly no snagging at all. The service we have had has been amazing and we love our new home and in such a beautiful location. I would recommend a 100%
Clare · 22 April 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Thank you soo much for taking the time to leave such a kind review - Here, at Elan we pride ourselves on delivering a quality service and appreciate your lovely words - we shall be sure to share it with the team.
★★★★★ 1/5
TrustpilotArgoed Gardens
4 years since the last house was occupied and still our estate has not been finished. Still has unfinished work so it can be adopted by the council and the ripoff freehold area still not been handed over to the residents. Completely being ripped off by the appointed estate management company and elan just don’t care. Utter shambles this house builder
Richard · 22 April 2024 · Elan Homes Tamworth
★★★★★ 1/5
TrustpilotMANY PEOPLE UPSET THEY PURCHASED
Went and had a look at your property and noticed everyone is selling up and angry ... all the gardens are sinking and muddy and the houses like BROKEN BOXES 📦 🙄... SO GLAD WE DIDN'T BUY ...
Andrew · 18 April 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Soo sorry to hear your comments - our customer care team would like to hear further regarding your dissatisfaction - please do get in touch via our website.
★★★★★ 1/5
GoogleI bought a new build property from Elan this year and unfortunately in the recent windy weather, two ridge tiles were blown off the roof leaving a hole. Being ridge tiles, these should be fixed in place with cement and so shouldn't simply get blown off, particularly being so new. Elan are refusing to take responsibility and trying to force me to claim on my home insurance. This has been such a shame and disappointment to what have thusfar been very nice homes.
Scott · 13 April 2024 · Elan Homes Dukinfield
Agent replied · 19 June 2024
Thank you for your comments above. Here at Elan Homes we never wish to disappoint our customers and always strive to deliver a high standard of customer care.
We would respectfully point out there were reports of Storm Gerrit inflicting damage to many properties across the Tameside area but we will endeavour to ensure we check the roofs in question to establish if you will be required to make a claim via your Insurance Company for Storm damage or if the damage is deemed a defect covered by your warranty.
Should any of the roofing works be a defect, these will be corrected as per the terms of your warranty.
★★★★★ 5/5
TrustpilotHazelfields
We had a lovely, friendly meeting with Collette yesterday.She was very patient and answered all our queries.We are very pleased with the service provided and hope to be in our new home soon.
Margaret · 8 April 2024 · Elan Homes Tamworth
★★★★★ 5/5
TrustpilotExcellent Service
Rosie is just lovely, put us at ease, took her time with us and was just perfect. She didn't rush us and for that we are grateful, gave good advise and went beyond her call of duty. Thank you again. And hopefully we will be seeing more of you at Balmoral Gardens in the near future.
Tina · 8 April 2024 · Elan Homes Tamworth
★★★★★ 5/5
GoogleRating only, no written review.
Dessislava · 27 March 2024 · Elan Homes Tamworth
★★★★★ 4/5
GoogleRating only, no written review.
John · 27 March 2024 · Elan Homes Elford
Agent replied · 9 November 2024
Thank you for the kind review
★★★★★ 1/5
TrustpilotQuick to take your money.
The way Elan homes operates is quite remarkable. You report a problem to customer services (external doors not fitting and needing replacement), they send someone round, in our case multiple times, acknowledge the issue and confirm they will address the problem then nothing happens. You then follow up with more emails to customer services, receive a response offering apologies and various reasons for the delay, and the cycle continues. We have been waiting since last spring. Following on from your response dated 26/3/24: It was very unfortunate that it had been necessary to initiate county court proceedings against Elan Homes prior to said action being taken.
Mr · 26 March 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Dear Mr MurrayThank you for your recent feedback regarding your experience with Elan Homes. We appreciate you taking the time to share your concerns with us.We can confirm that our Group Customer Care Manager has been in contact with you directly and assured you that we committed to addressing any issues you've encountered and ensuring that your expectations are met.We've taken your feedback seriously, and we're pleased to inform you that we've scheduled the necessary works to address your concerns. If you have any further questions or concerns, please don't hesitate to contact us directly. We value your feedback and are here to assist you. Thank you for choosing Elan Homes, and we look forward to resolving this matter to your satisfaction.
★★★★★ 5/5
TrustpilotRosie was lovely and took time to…
Rosie was lovely and took time to explain everything to me. She was very knowledgeable and made it a truly lovely experience. Thank you Rosie.
Pam · 25 March 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Thank you for your kind feedback - we will endeavour to share it with the team.
★★★★★ 5/5
TrustpilotHazelfields
Marie and Collette were extremely helpful when we recently visited Hazelfields. They explained all the features of the house and estate and gave us the confidence to proceed with our purchase.Many thanks
Rob · 24 March 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
Mr and Mrs Evans, we hope you are settling into your New Home well and enjoying being closer to your family - please remember the team are on hand to assist if your need any help.
★★★★★ 5/5
TrustpilotFantastic
I am in the process of buying my first home and I came across the Elan new builds. Rosie has been excellent for helping making this new chapter of mine smooth and exciting. She has been really helpful and replied to our questions very quickly. Thank you for all your help so far.
Katie · 23 March 2024 · Elan Homes Darwen
Agent replied · 23 August 2024
Katie, thank you for your kind feedback - we truly hope you love your new home Inside Out.
★★★★★ 5/5
TrustpilotHelpful Sales Team
We are in the process of buying and Collette has been so lovely and informative with us. Each time we have visited site she has endeavoured to answer any concerns we have had, always with a cheery disposition. Ken too has been extremely helpful with our purchase.
DAVID · 22 March 2024 · Elan Homes Tamworth
Agent replied · 24 August 2024
David, thank you for your really kind words - it means everything to our team to hear customers are happy with the service we strive to deliver.
★★★★★ 5/5
TrustpilotVery informative and good…
Very informative and good communication. Collette is lovely! Thankyou
Bernard · 21 March 2024 · Elan Homes Tamworth
★★★★★ 1/5
TrustpilotZero Stars: Disastrous Experience with Elan Homes
If I could give zero, I would have given zero. Elan homes customer care is the worse ever. Do not trust Elan Home. They are lightning fast at taking your hard-earned money, but their after sale service is an absolute joke. My experience with Elan Homes has been nothing short of a nightmare. Not only did they fail to leave enough space and gap for my dishwasher socket and appliance, but their dismissive attitude towards the safety and security concerns raised is absolutely appalling. Despite the clear evidence of friction between the socket and the machine, Elan Homes seems to believe that their drawing showing the designated socket location absolves them of any responsibility.It is absurd to claim that the placement of the socket is fixed according to their drawing, while completely ignoring the fact that standard-sized integrated appliances require a certain amount of space to function properly. As someone who has purchased new builds in the past, I am utterly disappointed by the lack of foresight and accountability demonstrated by Elan Homes.To exacerbate the situation, I have raised a complaint and am currently waiting for a resolution. However, in the meantime, my kitchen is in disarray, my dishwasher cannot be used as it's integrated into this specific point, and the safety concern remains heightened, especially with kids in the house.Since moving into my home in March 2023, I have encountered numerous issues with Elan Homes, many of which remain unresolved to this day. Despite bringing these concerns to their attention, including the ongoing issue with my back garden, I have been met with delay after delay and have yet to see any satisfactory resolution. Save yourself the headache and avoid Elan Homes at all costs. Their negligence and refusal to address legitimate concerns make them unworthy of anyone's trust or investment.
Sira · 13 March 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Hi Sira Thank you for taking the time to share your feedback, although we regret that your experience with us has been less than satisfactory.We understand your frustration regarding the functionality of your dishwasher and apologise for any inconvenience this may have caused. Upon reviewing your concerns, we found that the necessary space and electrical socket for your dishwasher were provided as per the specifications outlined in your working drawings, which you had signed off on. However, we acknowledge that there may be an issue with the positioning of the socket impacting the functionality of your dishwasher.While we sympathise with the inconvenience you're facing, it's important to clarify that the challenge you're encountering does not result from any defect on our part. Integrated dishwashers, though not standardised in size, typically adhere to a general range of measurements. Whereby planning and consideration of measurements are crucial to ensure seamless integration into your kitchen space.It is surprising that this concern was not raised by your installer during the installation process, especially considering the thorough safety assessments and compliance checks conducted prior to the handover of your home. These assessments ensure that all electrical components, including sockets, meet regulatory standards for safety and functionality.Regarding any unresolved issues, we have records indicating that you signed off on items raised during your initial 7-day appointment as completed on June 22, 2023. However, we are committed to addressing any ongoing concerns you may have and encourage you to contact your dedicated customer care coordinator for further assistance.
★★★★★ 1/5
TrustpilotBeware
BewareCHECK your Contracts - Elan Homes are not providing the legally required Ombudsman service for customers since 1 January 2023Elan Homes use the excuse of a Consumer Code underwritten by their Insurer NHBC which does NOT cover building defects Their Consumer Code covers Administrative breaches in Customer Service and After Sales Responses which NHBC state Elan Homes breach with alarming regularityAny Building Defect highlighted and accepted by Elan Homes within 2 years from Completion of Sales remains the responsibility of Elan Homes in perpetuity until the Customer signs it off and accepted as complete Yet to be signed off by Customer in our caseNHBC are not independent as an Ombudsman would be and is paid by insurance premiums to deal with building defects highlighted and accepted AFTER 2 years from Completion Perhaps the Director who recently resigned saw the light and left the sinking ship
Kathleen · 7 March 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Dear KathleenThank you for your continued engagement and feedback on Trustpilot. We appreciate the opportunity to address your concerns, although we must clarify some factual inaccuracies in your recent post.Firstly, we want to assure you that Elan Homes does indeed provide the necessary ombudsman service, which is communicated to all our customers throughout the reservation and completion process which has been previously communicated to you in email correspondence. We understand the importance of this service in resolving any disputes or issues that may arise during your homeownership journey.Regarding your mention of defects or latent defects, we acknowledge our responsibility to address and resolve such issues in accordance with our own standards and the technical requirements outlined by the NHBC. Furthermore, we want to clarify the warranty coverage for your home. While your remaining 8-year warranty falls under the NHBC from years 3 to 10, please rest assured that we are committed to working with you within the initial 2-year warranty period. During this time, we will strive to provide timely and informative responses to any concerns or enquiries you may have.Our aim is to ensure your satisfaction and address any issues you encounter to the best of our ability. We understand that sometimes the answers provided may not be what you were hoping for, but please know that we are dedicated to transparent communication.Thank you once again for bringing your feedback to our attention.
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Elan homes seems to be helpful until they receive your money. Having moved into our home in July 2023 we still have outstanding snags which need sorting. Quickly after moving in it became apparent that our garage was flooding during rainfall. Elan told us that it would be investigated but to stop further flooding we would be fitted a rubber strip as a temporary measure.Forward 7 months and we have chased this up numerous times as the rubber strip is still allowing water in and now been told that the only thing they can do is re fit the ‘temporary’ rubber strip correctly as per guidelines as it wasn’t fitted correctly. We have never had anyone come out to inspect the garage to see what could be causing the issue so how they can fob us off is beyond me! Absolutely shocking after spending so much money! I would also like to add that god help anyone who is moving into one of elans houses as they seem to use incompetent tradesmen who just cause more problems when coming to ‘fix’ reported snags. Also good luck trying to get a response from anyone at customer care as I am still awaiting a response from over a week ago !!!
Gemma · 29 February 2024 · Elan Homes Tamworth
Agent replied · 10 June 2024
Dear Gemma Thank you for taking the time to share your feedback with us on Trustpilot.We have carefully reviewed your concerns, especially those you highlighted, and have taken necessary steps to address them. Our Group Customer Care Manager has been in touch with you to discuss our proposed solutions. We sincerely hope that these measures demonstrate our dedication to resolving any issues you've encountered to your satisfaction.Additionally, we understand the importance of communication and have ensured that your coordinator for the development has maintained regular contact with you. Our team remains committed to assisting you, and your satisfaction remains a top priority for Elan Homes. Once again, we appreciate your feedback and eagerly await your response to our recent email communications.
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