5/5
TrustpilotExcellent service
Really good experience with Elan homes since it has taken over from Stewart Milnes. Janet and Kenneth have been lovely . Really good customer service , quick to respond to any queries. Thank you !
Trusted Agent profile
Elan Homes estate agents in Blackpool, Darwen, Elford and 4 more
★★★★★
333 reviews across 7 offices and 2 platforms
Elan Homes has seven offices, in Blackpool, Darwen, Elford, Lichfield, Tamworth, Poynton and Dukinfield. Together they have 333 reviews on two platforms, rated 4.1 out of 5 overall.
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Our offices
Elan Homes's seven offices, most reviewed first. Each has its own page.
- Elan Homes BlackpoolMoss House Road, Marton, FY4 5JE305 reviews · 7 on Google (4.9)11 in the last 90 days
- Elan Homes DarwenMilking Lane, Lower, Darwen, BB3 0RB302 reviews · 3 on Google (4.0)8 in the last 90 days
- Elan Homes ElfordThe Shrubbery, B79 9DG297 reviews · 4 on Google (3.8)8 in the last 90 days
- Elan Homes LichfieldRotten Row, WS13 6JB297 reviews · 1 on Google (1.0)8 in the last 90 days
- Elan Homes TamworthDosthill Road, Two Gates, B77 1JB296 reviews · 2 on Google (5.0)8 in the last 90 days
- Elan Homes PoyntonHazelbadge Road, SK12 1HE5 reviews · 5 on Google (4.2)0 in the last 90 days
- Elan Homes DukinfieldYew Tree Lane, SK16 5GF1 reviews · 1 on Google (1.0)0 in the last 90 days
Latest reviews from every Elan Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot4/5
TrustpilotAll issues were resolved.
When we moved into our new home 2 years ago, at Balmoral Gardens, Southport, we had quite a few issues. They included, but limited to, a leaking roof, a leaking hot water tank, and stained floor covering in the kitchen/utility area that was caused by it being laid on a wet floor!All new homes have issues, big and small, but they were all sorted out by Elan Homes.The customer care team have been helpful and have helped us resolve every issue as it arose.The only reason I went 4 stars instead of 5 is that many of the issues the we’ve had should have been picked up on before the house was handed over.
5/5
TrustpilotElan Homes Poynton site visit.
My wife and I went to the Elan Homes site at Poynton to view some new build houses. Fay was the Elan Homes representative there.Fay was very helpful and knowledgable.She took time and effort to show us around various properties.We will revisit the site
Agent replied · 13 June 2024
Dear Paul,Thank you for providing an update on your Trustpilot review. We appreciate your ongoing communication, although we are disappointed to hear that you remain unsatisfied with your experience with Elan Homes.We want to assure you that your concerns are important to us, and we take them seriously. Our customer care manager has been actively involved and in direct contact with you to address the issues you have raised. If there are any additional concerns or details you would like to discuss, please do not hesitate to contact our customer care team. Thank you for bringing these matters to our attention and we appreciate your patience and understanding as we work towards a resolution.
5/5
TrustpilotRosie at balmoral gardens has helped me…
Rosie at balmoral gardens has helped me from start to finish With the process of buying my first home. She has been excellent throughout and made this nothing but an exciting experience for me! Thank you for all your help Rosie.
5/5
TrustpilotLovely houses, area and development
This was the Elan houses on the outskirts of Southport, the lady assistant was friendly and helpful. I didnt buy a house but did really like the houses, area, development. I just decided it was the wrong place for me. I will be staying in Kent for the foreseeable future.
5/5
TrustpilotJanet at Elan Homes has been superbly…
Janet at Elan Homes has been superbly helpful from reservation to now. She is always on hand to answer any questions and nothing is ever too much. We would recommend her profusely.
5/5
TrustpilotBalmoral Gardens
A massive thank you to Rosie at Balmoral Gardens for the on-going support and advice regarding the purchase of my first home. Over the last 6 months, Rosie has been very patient and knowledgeable - and she has kept me up to date with any information - whilst I considered the development and found the perfect property for me. I look forward to living at Balmoral Gardens and hope that my experience with Elan Homes continues to be great.
5/5
TrustpilotVery easy to deal with
Hi Been in contact with Rosie & Ken at Barmoral Gardens in Southport, regarding a property for sale.Both made the buying process very easy with there knowledge & experience.
5/5
TrustpilotRosie was brilliant and Excellent customer service
Excellent customer service, very professional, explained everything. Rosie is brilliant.
5/5
TrustpilotGreat team of staff all round
Very helpful, informative with great attention to detail.
Agent replied · 23 August 2024
Thomas - thank you soo much for your kind words, we really appreciate you taking the time to leave us a review.Please remember our team are here to help if you need us.
5/5
TrustpilotWhittingham Fold
We looked at a lot of houses when planning to relocate to the area. We kept coming back to Elan homes at Whittingham Fold because it was a lovely small estate with well proportioned houses. However the main reason we chose to buy here is due to the excellent service from Tracy. She was helpful without being pushy and we genuinely felt like she was invested and interested in us as customers. We have never bought a brand new house before, but Tracy has made the experience as painless as possible!
Agent replied · 23 August 2024
Hi Dave, Thank you soo much for leaving your feedback regarding your new home at Whittingham Fold and Tracy our Sales Executive.We hope you will have many happy years in your new home.We will ensure we share your kind words with the team.Many thanksElan Homes
5/5
TrustpilotI’ve just moved into my first ever new…
I’ve just moved into my first ever new home in Balmoral Gardens. The whole process was done with Rosie by my side to help me every step of the way. She has gone above and beyond and is always there when I need a rapid answer to anything. I can’t thank Rosie enough. I love my new home and can’t wait to start this new special journey. I feel more comfortable knowing there is help not far away if I need it. Balmoral Gardens looks lovely and I can’t wait to see it all finished. It’s a perfect walk away from Churchtown and the new Woolen Pig cafe bar in Crossens.
Agent replied · 24 August 2024
Katie, thank you for your kind feedback - we truly hope you love your new home Inside Out.
5/5
TrustpilotWe have now moved in to Balmoral…
We have now moved in to Balmoral gardens , thank you so much Rosie for your excellent care in moving us in so quick and efficiently nothing is to much trouble for Rosie she goes above and beyond . Also thanks to the site manager and assistant as they will help with any queries you have . I’m sure we will be very happy living here , thanks again Rosie 🙂
Agent replied · 24 August 2024
Thank you for your kind words - we think Rosie is fantastic as well and appreciate the feedback.
5/5
TrustpilotRosie and Elan homes Balmoral gardens are a great experience..
Elan homes Balmoral gardens is a great place to live in, its in the heart of churchtown Southport. More than this, we loved interacting and working with the Sales advisor Rosie, who is extremely empathetic to customers needs and queries. She was always happy to jump in for any help we may need for and been very flexible too. It's very rare to find someone like Rosie, always available and she is a great customer Champion.Her sales director Ken was very good too. They offered us a great deal and some incentives we needed.Overall they have the best people working for customers, good and transparent sales process.I highly recommend Elan homes Balmoral Gardens for anyone.
Agent replied · 23 August 2024
Hi VijayCongratulations on purchasing your new home and thank you soo much for your kind comments - we work especially hard on ensuring all our customers are fully aware prior to committing themselves to purchase and on delivering a 5* service.Please remember the team are still available if you require any further assistance.Kind RegardsElan Homes
5/5
TrustpilotVery good communication
Very good communication, answering all questions asked and returning calls/emails promptly.
Agent replied · 23 August 2024
Thank you for your comments - please remember the team are still available if you require any further assistance.
1/5
TrustpilotEndless issues
Endless issues. Kelly and Dave has 100% unhelpful with anything. Issues with trying to get help from elan. We keep saying the same things with regards to our issues and snags. it just goes nowhere... Been treated poorly. Our 375k house is in one of the worst conditions according to site snaggers... 1 star.
Agent replied · 23 August 2024
Dear Robert,Thank you for taking the time to share your feedback on Trustpilot. We are very sorry to hear of your experience and ongoing frustrations. Our aim is to provide you with excellent customer service and our Group Customer Care Manager has been in contact with you to arrange a meeting to progress and resolve any outstanding matters. We are currently awaiting your confirmation of a preferable date and time for this to take place.You have our assurances that your concerns will be addressed and resolved promptly. We are committed to bringing all matters to a satisfactory conclusion.
5/5
TrustpilotTracy has an awesome personality and…
Tracy has an awesome personality and very personable. She made us feel very welcomed through out the process of purchasing our first home from Elan. Answered all our questions and provided all the needful clarity to issues that enabled us to make the right decision for our family.
5/5
GoogleRating only, no written review.
Agent replied · 9 November 2024
Thank you for the kind review
5/5
TrustpilotAll round awesome!
Tracey was incredible! Her friendly customer service was beyond what we expected and she was helpful in any way she could be. She went above and beyond for us and tried her very best with us, given some difficulties we had. I would recommend them 100%, even Ken from higher management was accommodating and lovely. Thank you guys so much, we appreciate your help!!
Agent replied · 23 August 2024
We are delighted to hear that you have received the level of service that here @ Elan Homes we pride ourselves on - we promise to share your kind words with the team. We hope you continue to Love Your New Home Inside Out - please remember the team are on hand if your require any further assistance. Kind regards Elan Homes
5/5
TrustpilotWell done Elan...
Because of some difficulties resulting from accidentally crossed wires, Elan Customer Care Manager Dani Evans got in touch to resolve things. And Dani (and her colleague Shaun) couldn’t have been more helpful, an object lesson in outstanding customer care, and a credit to Elan.
Agent replied · 23 August 2024
Thank you soo much for sharing your experience with us- it means everything to the team to hear you are happy with the service you received from Danni and Shaun - pls remember the team are here to help if your require any further assistance.
5/5
TrustpilotIt was a real pleasure meeting Rosie at…
It was a real pleasure meeting Rosie at the show house today.she took her time to show us the site plans and talk us through everything.A real credit to your company.
Agent replied · 23 August 2024
Thank you for your kind words - we will ensure we share your comments with the team.
5/5
TrustpilotLovely Show house experience
Went to see the show house today which is absolutely beautiful and after viewing several other properties restored my motivation. Rosie was so friendly, warm and informative and makes me even more inspired to persue acquiring one of your properties.It makes such a big difference to have someone who is so approachable and actually listens and understand person requirements.Rosie is a credit to your company.
Agent replied · 23 August 2024
What lovely words - than you for your comments regarding our showhomes and team - we shall be sure to share them.
5/5
TrustpilotElan Homes Southport
Rosie at Elan Homes Southport provided an excellent customer experience. She has a friendly and professional manner and thoroughly explained the house buying process. Rosie assisted with all queries and made the process seem much less daunting. I look forward to working with Rosie over the next few months.
Agent replied · 24 August 2024
Congratulations on reserving your New Home - we hope you will Love Inside Out. We will share your very kind feedback with the team.
5/5
TrustpilotRosie at Elan Homes in Southport was…
Rosie at Elan Homes in Southport was excellent in the service she provided.Professional in her manners but also very friendly. She made everything go as smooth as it could with a few added incentives thrown in, it made the perfect choice in choosing Elan homes and Rosie...
Agent replied · 24 August 2024
Congratulations on reserving your New Home and thank you for your very kind feedback - we hope you will have many happy years in your New Home and Love it Inside Out.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Elan Homes
Which Elan Homes office has the most reviews?
Blackpool has the most, with 305 reviews rated 4.1 out of 5, followed by Darwen with 302.
Where are the Elan Homes offices?
The seven Elan Homes offices, by town:
- Blackpool: Moss House Road, Marton, Blackpool, FY4 5JE
- Darwen: Milking Lane, Lower, Darwen, BB3 0RB
- Dukinfield: Yew Tree Lane, Dukinfield, SK16 5GF
- Elford: The Shrubbery, Elford, B79 9DG
- Lichfield: Rotten Row, Lichfield, WS13 6JB
- Poynton: Hazelbadge Road, Poynton, SK12 1HE
- Tamworth: Dosthill Road, Two Gates, Tamworth, B77 1JB
