Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotBuying our new home from Elan Homes has…
Buying our new home from Elan Homes has been made all the more pleasurable by the helpfulness of the staff, particularly by Vikki from the Customer Care Team, who took care of the odd minor problem. Well done and thank you!
Customer · 13 January 2026 · Elan Homes Lichfield
Agent replied · 12 June 2024
Thank you so much for taking the time to leave such a generous review and for sharing your kind comments about Vikki in our Customer Care team. Vikki is a valued member of our team, and we will be sure to pass on your feedback to her!
We’re delighted to hear about your positive experience, it’s always rewarding to know when our team’s efforts make a difference.
Thank you again.
The Elan Homes Team
★★★★★ 5/5
TrustpilotIt’s been great with elan
It’s been great with elan , Rosie has been so helpful and discussed everything at every turn.
Mrs · 16 November 2025 · Elan Homes Lichfield
Agent replied · 24 December 2025
Hi Mrs Turner, thank you so much for taking the time to leave such a generous review! We’re thrilled to hear about your positive experience and we will be sure to share your kind words with Rosie. Congratulations on your new home, we wish you all the best as you settle in.
★★★★★ 5/5
Trustpilot5 star happy customers
From start to finish, Elan have made moving easy. We used 'easy move' and it couldn't have been simpler.
Michelle (Oak Grange) has been nothing short incredible, nothing is ever too much trouble.
Our house is perfect, we only have a couple if snags which will be fixed within the week.
Couldn't be happier ☺️
Mrs · 3 November 2025 · Elan Homes Lichfield
Agent replied · 24 December 2025
Hi Mrs Wiscombe,
Thank you so much for taking the time to share such lovely comments!
We’re delighted to hear that Michelle has been nothing short of incredible, we’ll be sure to pass on your wonderful feedback to her.
It’s fantastic to know you’re happy, and we hope you enjoy your home for many years to come.
The Elan Homes Team
★★★★★ 5/5
TrustpilotReady to move.
We didnt feel pressurised to buy but appreciate all the help Tracy has given us in chasing up our estate agent to push the sale of our house through.Its mine and my partner's first house together and we can't wait to move in.
Andrew · 3 October 2025 · Elan Homes Lichfield
Agent replied · 24 December 2025
Hi Andrew,
Thank you for your kind feedback. We're pleased to hear that Tracy was able to support you throughout the home-buying process. Congratulations to you and your partner on buying your first home together.
Wishing you both all the best as you prepare to move in!
The Elan Homes Team
★★★★★ 5/5
TrustpilotWould highly recommend Elan Homes, Thanks Michelle.
We have been dealing with Michelle at the Oak Grange development purchasing our new build and she has been absolutely fantastic throughout the entire process. From the information she has provided, to managing the entire process she has helped make what can be quite a stressful experience, more enjoyable. No question has been too much.
The houses on the development were what caught our attention as they aligned with what we were looking for but the site team made us feel at home.
Would highly recommend Elan Homes.
Matt · 28 September 2025 · Elan Homes Lichfield
Agent replied · 24 December 2025
Hi Matt,
Thank you so much for taking the time to leave such a thoughtful review. We're absolutely delighted to hear that your experience buying a home with us was a positive one.
It’s wonderful to know that Michelle provided the support and guidance you needed throughout the process, she’ll be so pleased to hear your kind words. Creating a warm and welcoming experience is exactly what we strive for at Elan, so we're thrilled to hear that our site team delivered on this and made you feel truly at home.
Thank you once again for choosing us and we wish you many happy years ahead in your new home!
The Elan Homes Team
★★★★★ 5/5
GoogleA well located development,close to Motorway network and fantastic views towards Darwen Tower.
Graham · 28 September 2025 · Elan Homes Darwen
★★★★★ 5/5
Trustpilot5 Stars for Dani!
I am leaving a 5 star review purely for Dani Evans from customer services. Buying a property from elan has definitely come with many, many challenges. It has taken a lot to find someone from the customer care team who will efficiently help us with our concerns. I have been working with Dani for the last 6 months or so to get our issues smoothed out and she has gone above and beyond to help us and has been extremely supportive and understanding. After many issues being shrugged off, Dani intervened and has helped us to build the home we expected it to be. We really can’t thank Dani enough for her constant communications, support and generosity. So a huge thank you Dani!
Oliver · 25 September 2025 · Elan Homes Darwen
Agent replied · 25 December 2025
Hi Oliver,
Thank you so much for taking the time to share such a thoughtful review.
We’re truly sorry to hear that your journey wasn’t without its challenges, but we’re so happy to hear that Dani was able to step in and turn things around for you.
Dani is an exceptional member of our team, and your kind words are a true reflection of the dedication, empathy, and professionalism she brings to her role. The fact that she was able to smooth things out and help bring your issues to a close means a great deal, not only to you, but also to all of us here who work so hard to ensure our customers feel heard, valued, and supported.
It’s incredibly rewarding to know that, through Dani’s help, you’ve been able to move forward and begin enjoying the home you had hoped for from the start. We will be sure to personally share your feedback with her, she will be delighted.
We truly appreciate your patience and your trust, and we wish you all the best in your new home.
The Elan Homes Team
★★★★★ 5/5
TrustpilotGreat experience and friendly approach…
Great experience and friendly approach by the staff.Explained well about property.
Jini · 22 September 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Hi Jini,
Thank you so much for your kind words! We're absolutely thrilled to hear that you had a great experience with us. We really appreciate you taking the time to share your feedback.
The Elan Homes Team
★★★★★ 5/5
TrustpilotThe help and support that Rosie gave was above and beyond she chased estate agents and solicitor to make it an easy transaction
The help and support
Fred · 20 September 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Hi Fred,
Thank you so much for taking the time to leave such a kind review. We're thrilled to hear that Rosie was able to support you and help make the process a little easier. We'll be sure to pass on your lovely feedback to her!
The Elan Homes Team
★★★★★ 5/5
GoogleRating only, no written review.
Rory · 14 September 2025 · Elan Homes Poynton
★★★★★ 5/5
TrustpilotReview of Elan homes and Agent Rosie
Charlotte · 7 September 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Hi Charlotte,
Thank you so much for taking the time to leave such a lovely review.
We’re absolutely delighted to hear that Rosie was able to support and guide you throughout your home-buying journey. She is a real credit to our team, and she’ll be thrilled to know she helped make the experience a positive and memorable one for you.
It’s also a pleasure to know that you found the process enjoyable, at Elan, we strive to deliver quality homes and a supportive, positive experience throughout.
Wishing you every happiness in your new home!
The Elan Homes Team
★★★★★ 5/5
TrustpilotExcellent customer services after sales
Thanks to Elan, after sales team and Mr Russell. His phone call was very reassuring.
Asad · 5 September 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Good morning Asad,
Thank you so much for taking the time to share your experience, it truly means a lot to us.
We’re absolutely thrilled to hear that Lynn was able to support you and resolve the issues you were facing. Providing outstanding customer care is at the heart of everything we do, and feedback like yours reaffirms the importance of delivering a service that is responsive, compassionate, and solution-focused.
It’s also wonderful to hear your kind words about Mario, Jane, Mr. Russell, and Connor. Every member of our team is committed to going the extra mile for our customers, and we'll make sure your recognition is passed onto to them.
Your satisfaction is our top priority, and we’re genuinely grateful for the opportunity to support you. From all of us here, we wish you every happiness and comfort in your new home.
The Elan Homes Team
★★★★★ 5/5
TrustpilotCannot fault the team at all
Cannot fault the team at all, from sales to build team. Especially Rosie and George who are knowledgeable and care about their job.
Melanie · 5 September 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Hi Melanie,
Thank you so much for taking the time to leave such kind comments about Rosie and George. We're delighted to hear that they made a positive impression, and we'll be sure to pass your lovely feedback on to them.
Thank you for choosing Elan, we wish you all the very best in your new home!
The Elan Homes Team
★★★★★ 5/5
TrustpilotGood Service
Good Service and always good for the information
Jason · 2 September 2025 · Elan Homes Tamworth
Agent replied · 25 September 2025
Hi Jason,
Thank you for your kind words, we really appreciate you taking the time to leave a review. We're glad to hear you’ve had a positive experience so far, and we're here to help with anything you need moving forward.
The Elan Homes Team
★★★★★ 5/5
TrustpilotMoved into Elan Homes Parkwood Home , Birch Grange Estate , Hooton (formerly Stewart Milne )
We moved into our new Elan Parkwood home last week and are absolutely loving it! Lesley in the marketing suite was incredibly helpful in guiding us to choose the right home, and I’m so glad we followed her advice.
Suzy · 29 August 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Hi Suzy,
Thank you so much for your kind words and for taking the time to leave us such a thoughtful review! We’re absolutely delighted to hear that you're loving your new Elan Home, it's always our goal to create spaces that our homeowners feel proud of and excited to call their own.
It’s also fantastic to hear that Lesley was able to offer a helping hand along the way. She, like the rest of our team, is dedicated to making the journey as smooth and enjoyable as possible, and your recognition will mean a lot to her. We’ll be sure to pass your feedback on to Lesley and the wider team.
We hope you continue to enjoy your new home for many years to come, and if there's ever anything else we can assist with, please don't hesitate to contact us.
Wishing you all the happiness in your new home!
The Elan Homes Team
★★★★★ 5/5
TrustpilotThe Team at Balmoral Gardens
We have bought a beautiful new home at Balmoral Gardens in Southport and must commend the wonderful professional service we have recieved from Rosie Tierney and Ken Bracewell-Murray, as well as the on site support and care from George Theaker. The five star review reflects their dedication and commitment but would not apply to Elan Homes, who in my view, made the whole process extremely slow and stressful for all parties and unnecessarily complicated.
Malcolm · 29 August 2025 · Elan Homes Lichfield
Agent replied · 24 September 2025
Hi Malcolm,
Thank you so much for taking the time to share your experience and for your kind words about our team at Balmoral Gardens. We’re so pleased to hear that Rosie, Ken, and George were able to provide you with such dedicated and professional support throughout your journey, they will be thrilled to receive your feedback.
We’re sorry to hear that certain aspects of the process felt stressful, and we truly appreciate your honesty in bringing this to our attention. Your feedback is incredibly valuable to us and will be shared with the wider team as we continually work to improve the experience for all our customers.
Wishing you all the best as you settle into your beautiful new home at Balmoral Gardens. Please don’t hesitate to reach out if there’s anything more we can do to support you.
The Elan Homes Team
★★★★★ 5/5
TrustpilotFirst time buyers
Me and my husband were first time buyers so we didn’t have much of an idea about the whole process of house buying. But with Rosie’s help and guidance we were able to buy a beautiful 4 bedroom detached new build home. Rosie was clear about the process and there was effective communication throughout the whole time. Would definitely recommend!!!
Feba · 26 August 2025 · Elan Homes Blackpool
Agent replied · 6 June 2026
Hi Feba,
Good morning, and thank you so much for your kind words.
We're absolutely delighted to hear that your home-buying journey was a positive experience. Rosie is indeed a valued member of our team and she will be delighted to hear that she made a difference.
Wishing you all the very best as you settle into your first home, may it bring you years of happiness and wonderful memories!
The Elan Homes Team
★★★★★ 4/5
TrustpilotRosie our sales executive was very professional from start…
Rosie was very professional from start to finish. You can trust her for effective follow up, clear and timely communication. And Elan homes are built with care and stunning.
Ajibola · 4 August 2025 · Elan Homes Lichfield
★★★★★ 1/5
TrustpilotIf You Value Honesty, Elan homes Isn’t the Developer for You”
Avoid Elan Homes at all costs. Their sales team will lie, mislead, and backtrack without hesitation. Once you’re locked in, you’ll discover the charming ads were just bait. If you’re unlucky enough to deal with them, only communicate via email, never by phone unless you’re recording.
Junaid · 21 July 2025 · Elan Homes Lichfield
★★★★★ 5/5
GoogleRating only, no written review.
Marie · 16 July 2025 · Elan Homes Poynton
★★★★★ 5/5
TrustpilotJust want to say thank you to Michelle…
Just want to say thank you to Michelle at Oak Grange for all your help and support. The service has been outstanding and Michelle has been so understanding throughout the whole process. I would highly recommend an Elan Home.
Lara · 19 May 2025 · Elan Homes Lichfield
★★★★★ 1/5
TrustpilotOur dreams are shattered
Bought our new house as our forever home. Workmanship on the property is appalling, already had a leak in the roof. The floors are uneven, and the plumbing is poor, with a low water pressure. As for the the garden has been built on rubbish. There are very few amenities close by, apart from Willaston village about a mile away. We were promised there would be a school and a doctors close by. Instead we have had to register with a surgery that can not cope with the influx of resident's, which is not fit for purpose. Can't wait to go up for sale.
Barbara · 25 April 2025 · Elan Homes Blackpool
★★★★★ 5/5
TrustpilotSo far so good
Currently been in our house for 2 weeks. Support from Rosie was great throughout. She explained everything and supported chasing solicitors to get the sale to complete when we needed it to. The site manager has been helpful in responding to the minor snags that we have encountered. We love the house.
Rachel · 14 April 2025 · Elan Homes Lichfield
★★★★★ 5/5
GoogleRating only, no written review.
Elliott · 26 March 2025 · Elan Homes Poynton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.