Trusted Agent profile
★★★★★
3,059 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,059 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleNever answered and emails or calls useless
Hi Jack, thanks for the feedback and apologies you have experienced this. If you feel I can still help please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
1/5
GoogleAbsolutely disgusting. Zero amount of help.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleIt is not possible to contact them. They don’t return emails, they don’t answer phones. I am disappointed.🤦🏻♀️NegativeResponsiveness
Hi, thanks for the email and apologies you have not been able to speak to us. If you need any further assistance please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience. We will be happy to help.
5/5
GoogleVery helpful, dealt with Ali Scott who was quick to respond and helped throughout the process. Very thankful.
Hi Craig, thanks for the great review.
2/5
GoogleGood communication and customer satisfaction is not a thing they care much about. Do not recommend.
Hi Daniel, thanks for taking the time to write this feedback. We are always looking to deliver the right level of service for our customers. If you would like to contact me direct on richardtierney@djalexander.co.uk, I can see how I can help you.
4/5
GoogleLee was outstanding with her assistance in getting this property secured for me. Thanks so muchPositiveProfessionalism
Hi Ruth, thanks for the great feedback and we are pleased Lee could help secure the property for you.
1/5
GoogleThey were renting flats at the same time that they were trying to sell them. You will loose your time and money. Avoid them.
Hi, I am happy to discuss any issues you have experienced with us. We are always keen to hear more feedback from our customers. If you would like to discuss this further please contact me on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
1/5
GoogleCancelled a flat viewing without letting me know. Poor communication from staff. Staff not very clued up about properties
Hi, sorry you have experienced this. It is not what we want for our customers and we appreciate cancellations can be frustrating. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleMe and my girlfriend constantly tried to contact them about properties but they never replied through their site or third party sites.NegativeResponsiveness
Hi, thanks for the email and apologies you have not been able to speak to us. If you need any further assistance please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience. We will be happy to help.
1/5
GoogleYou'd better watch out, these guys will abuse their power and scam deposits off you, and leave you in damp accommodation. Standard a hole landlords.
Hi, thanks for the feedback. I am happy to look into this for you and see what has happened. If you can please contact me direct at richardtierney@djalexander.co.uk, I would happily reply back with any relevant information.
5/5
GoogleLee Charlton was professional and responsive in all dealings. Property was as expected and to a high standard.
Hi Jamie, thanks for the great review, I will make sure we pass this onto Lee.
1/5
GoogleThe problem in my flat remained a problem with no resolution or reply’s to me until the day I left. Paid heavily by the landlord to manage the house yet rather pocketed the money I imagine.
Hi George, I am sorry you feel this way and I am happy to discuss anything further around your situation if you would like. Please contact me on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
GoogleBoiler settings in flat needed adjustment. Got very quick response from Mark Hall and this allowed us to get it all sorted in 10 minutes. Great response.
Hi David, thanks for the great feedback. I will make sure we pass this onto Mark.
1/5
GoogleImpolite over the phone for viewing appointments +another time I had a viewing and called me literally when I was heading there to cancel , they probably think they are the only agency in Edinburgh. Thank god they are not. Avoid!
Hi, sorry you have experienced this. It is not what we want for our customers and we appreciate cancellations can be frustrating. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleIn a letter addressed to me, a wrong name is cited. The letter explains why twice the rent has been drawn, instead only once. The letter further is suggestive of the error being created by me. Outrageous.
Hi, thanks for the feedback. I am happy to look into this for you and see what has happened. I will responded to the details you have provided us. If you are having any other issues please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
1/5
GoogleWoeful! Tried to rent a flat, 2 emails, 3 phone calls - nothing ever happened. Would take number and not call back. We will email you (but you don't have my email - oh yeah) no email ever arrived. Mindboggling. Imagine you had a mortgage to pay on your BTL, and someone is trying to rent from you - these utter jokers just ignore, and actively anti-rent. Please if you need any property services, I have a pet rock, use it instead, and avoid at all cost. ** Edit ** when responding to this review - of which they were pretty fast, they could not even get my name right, not sure who Andrew was/is probably another 'customer'NegativeResponsiveness
Hi Rob, I am disappointed to see that you are unhappy with the service provided, please contact me directly so that I can offer some assistance. Kevin Fraser, Head of Property Management, 0131 524 1337 or kevinfraser@djalexander.co.uk
4/5
GoogleThe customer service advisor Sorcha was very friendly, helpful and professional. She helped me booking a couple of viewings.PositiveProfessionalism
Thanks for the great feedback.
5/5
GoogleSarah from the sales department helped us sell our property. She was professional, helpful and responsive in the entire process. We appreciate her help.
Hi, thanks for the great review.
5/5
GoogleVery good customer service experience- Laura McTaggart was very helpful when it came to getting paper work sorted on time. She answered all my stressed out emails with a phone call which was really reassuring and took a lot of the tension out of the move. Thanks
Hi Lucy, thanks for the great feedback. We are always looking to make this process as stress free as possible. I will make sure I pass this feedback onto Laura.
2/5
GoogleWell,today they are just forgot to tell me the property i meant to view is already under offer. I wasted 2 hours of my time just to get in there and find out my appointment is cancelled.They said apologies on the phone,but still frustrating.
Hi, sorry you have experienced this. It is not what we want for our customers and we appreciate cancellations can be frustrating. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
3/5
GoogleCalled over 20x. No one has ever picked up the phone. Seem to have some great properties but can not get in touch with them. Very rigid for 9-5 which can not work for anyone who has a day job. Once I was in touch service was good and professional
Hi Shamael, thanks for the feedback and apologies you have received this level of service. We always want to help all our customers. If you still do need assistance please contact me on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
GoogleWe had a great experience finding a flat with Laura Mctaggart at DJA. Our vetting and handover experience all went very smoothly and she was prompt in dealing with our queries prior to moving in.
Hi Sue, thanks for the great feedback, I will make sure we pass this onto Laura.
1/5
GoogleMaintenance is a big issue for DJ Alexander, I’m having problems with my microwave since 28/04 (3 weeks) without any idea when it will be fixed. That said, I don’t recommend based on the service level I’m getting so far.
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleTotal professionals at what they do. From placing for sale to an offer being received, three days. I wouldn't hesitate to recommend them to advertise your Property.
Hi Keith, thanks for the great review. I will make sure to pass onto the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,126 reviews rated 4.1 out of 5, followed by Aberdeen with 1,988.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
