DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

We had a problem with a leaking shower door and a broken shower head holder. David Harcus (Maintenance Co-ordinator) kept me updated with emails which informed me that the issue had been logged, who they were sending to fix it, who they resent to finish fixing it, and a confirmation checking that the issue had been solved to our satisfaction. I was really pleased to see that when the issue was first logged, David had listened exactly to the way I described the problem and written it down clearly for the contractor. Thanks David :)

Susan · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I am a current tenant - moving in today My experience with the company: * Bad communication * No customer obsession * They don't reply to urgent issues with urgency if they don't deem necessary Incidents: * Had to stay on wait for more than 30mins thrice to speak with an executive * During the first interaction, the executive denied having the property advertised on rightmove and said rightmove might not have been updated, later we ended up getting the same property through the same company * After a long 9hrs drive, today, we came to collect the keys to our new rental flat(our lease started 4days ago). After 3+ hours of waiting for them to provide us the key, we were instructed to pick up the keys from an office location. I am at the office now and the keys aren't here. Now I am being asked to go to another office location.

Sameer · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Proceed with caution. They will try to squeeze money out of your security deposit. They took a photo of a bit of dust and tried to charge us 100£ for a 4 hour professional cleaning service to come in, which is actually quite comical. They refused to negotiate. Luckily safe-deposit-Scotland is there to stop such snakes. We went through the adjudication process and of course SDScotland sided with us in the end.

Ryan · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Awful experience renting from DJ Alexander. No consistency in communication and complete indifference from staff about the damp and black mould in our flat. Ludicrous attempts to withhold money from our deposit for 'cleaning', despite the significant damage done to the flat AND our own belongings due to the conditions which they made no attempt to fix.

Katie · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Not long moved into a property above a DJ Alexander flat, we have emailed and written to this company about their current tenants. We haven’t not had a response from this company at all. There current tenants are horrendous, Police have been around, they smoke weed to the point we are having to get our floors taken up to seal out the smoke and weed smell. They obviously have a wee drug business on the go, as we have a few times have individuals coming to our door late at night when sleeping, ringing the bells and trying to barge into our flat. There are young child who live next door on both sides who have come to harm as their houses have smoke and weed filtering into their rooms. It’s absolutely shameful from DJ Alexander who are putting people lives at risk not doing anything to protect innocent children and adults. This company only care about money and not their reputation.NegativeResponsiveness, Professionalism

Jay · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Experienced excellent service from all involved at DJ Alexander. Very professional and attentive at all times, especially in a time when the property market in Edinburgh is extremely saturated. A big thank you to Neill Bukes and David Brash for the assistance!

Louis · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

If you see the name Dj alexander... RUN. Shame I cannot give them less than a star. They are the worst agent I ever had to deal with. When my lease ended, that's when they show their true colour, sending me random bills to pay just so they can keep my deposit. I am so glad I am no longer their tenant.

Veronique · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I have been very pleased with the service that I have received for many years from Braemore who are now part of D J Alexander. My current property manager, Rachel Selkirk, has been particularly helpful.

Philip · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Had a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. Pretty happy with how the things move forward

Y · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

I want to mention specially the Agency lady : Laura Mctaggart for all her effort , professionalism and empathy during all the process for the renting of this house. Definitely a huge asset for the DJ Alexander agency. We wish her the best.PositiveResponsiveness, Quality, Professionalism

Rui · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

This review is specifically for the rental side of the business. Getting through to anyone is really hard, the phone just rings and rings. When I eventually managed to speak to someone they offered a single viewing slot for the property I was interested in. This wasn't workable for me due to my work schedule. It was then stated that they couldn't offer another day until the existing slots were filled. Then silence, no other suggestions or advice. So, what am I supposed to do? This level of service is ridiculous in 2022.

Keith · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Awful letting agency (worst in Edinburgh in my opinion, and I've been with quite a few letting agencies). Rented a flat with them Aug 2017-July 2018. Would not deal with issues (even after several emails, just got ignored - there was a leak in the bedroom where the wall was getting all mouldy...). Didn't have heating throughout December/January (refused to accept the boiler was dead, just kept sending people out to 'fix' it, which meant having to wait weeks and weeks for different parts to be ordered). And to finish it off, they tried charging us for several things on move out, even though we had paid for professional cleaners to clean throughout. AVOID IF YOU VALUE YOUR SANITYNegativeResponsiveness, Quality, Professionalism, Value

Conor · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

We work with the team at DJs regularly in our search for good quality rental properties and everyone is extremely helpful and professional. The team who carry out the viewings are so helpful and friendly, particularly Bayanaa, Giulia and Perry. It's a big company but they still manage to offer a personal level of service.

Angela · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I have tried countless times to call and email as they have many properties I'm interested in but no one ever gets back to me or picks up. Meanwhile there are properties on the market that I'm interested in (looking to move immediately) that are being reduced regularly and I can't get through to anyone! I don't understand. It's like they don't want to rent these properties. I'm still looking and still calling and emailing and STILL nothing. FYI it has been Months now.

Dounia · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

If I could give 0 stars... This company (which also seems to own Braemore and possibly others) cancels viewings on the same morning while they were scheduled the week before. No apology, they just say they rented the place already. No regards for you if you cancelled work appointments to get there. Terrible communication and organization. They also never reply to email enquiries (I've tried enquiring about a fair few properties...) and are impossible to reach on the phone... Actually glad I'm not renting with them.

M · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Waited for three hours on the phone to call up the agency to set up some viewings, this was to get through a queue of 10 people, so either they each were giving their life stories to the company or they just don't like picking up the phone. A five minute talk later and two bookings were made. Fast forward to this morning and no confirmation email or text had been sent so another hour of waiting led me to find out a) they were "just about to send me confirmation on the second booking", and b) the first one was now off the market and taken by someone else! Still waiting for confirmation for the other viewing but so far feel like the company as a whole just doesn't want to deal with us but will gladly use up all my phones data and spare time waiting in queue.

James · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Our experience seeking a property to rent with DJ Alexander was very positive. Our application advisor, Laura McTaggart, was a fantastic help, as was Chloe Alexander. They both had excellent customer service, and were extremely helpful when we had queries regarding the property and our application. Martyna Jablonska showed us the property initially and she was also very pleasant and helpful. Thank you so much!

Cara · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

It was a pleasure to deal with this company especially Natalie Cotton and Lauren Edmond. Lauren was very helpful with Agreement's arrangement and invoice, Natalie was a key person to get all answers very promptly, solve problems very clearly and in a good manner. It was not very easy for them too as we were clients from abroad with a limited possibility to go to the viewings. Anyway, all in all our experience is very nice ;)

Gabrielė · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

We have recently found a rental property via DJ Alexander and the process was fantastic. From the viewing, to application and reference checks, everything was clear and professionally executed. Particular thanks to Elaine Thompson, Laura McTaggart and Chloe Alexander who provided impressive service. I’d happily use DJ Alexander again in the future.PositiveResponsiveness, Professionalism

Ryan · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

After a sticky start nearly 3 1/2 years ago DJ Alexander have been very good at managing the property I have lived in, and never more so than recently whilst ending my tenancy; a number of events made my property purchase precarious, DJ Alexander reassured me of still having a place to live and have shown great flexibility. My thanks in particular to Taylor French, much appreciated

Chris · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

0 stars. Not a good service, have been chasing them for a couple of months now regarding my deposit. I have vacated the property in November but still have not received my deposit. Will never use this agency in the future. In the other reviews, many tenants have complained about mold in the house, even in my flat there was mold and they are withholding the deposit to get the flat painted. I have been waiting for my deposit for 5 months now and no response from DJA.

Navneeta · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Would give 0 out of 5 if it were possible. DJ Alexander is the most unprofessional letting agent that I've ever interacted with. I've been a tenant in one of their properties for a little over a year and they never respond to any repair inquiries in a timely fashion. My window has been broken for over a month, our shower has not been working for nearly two weeks, and these are only the last month's issues. Our flat essentially does not meet livable standards at most points in time despite us regularly asking for follow ups on repairs. Other issues they've not dealt with in a timely fashion include not addressing illegally and unsafely wired fire alarms and not replacing a faulty boiler that not only trips our electricity when it's kept at the government recommended hygienic temperature but also costs us £220 in electricity a month to run. The incompetency of this letting agency is astounding. Would never recommend letting from this agency.NegativeResponsiveness, Quality, Professionalism, Value

Stephanie · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Very poor experience and very lacking in good customer service. This is the worst agents I have had to deal with over the past 5 years in Edinburgh for my daughters living arrangements as she completes her nursing course. We have used 6 other agents including the initial halls of residence and all were much better than this. The landlady for the property we had for the past year was also very good and supportive. DJ Alexander staff failed to update contact records, provide the accommodation to a reasonable standard, failed to respond to service requirements on time or in a consistent manner (the landlady stepped in without question everytime with great results), they also failed in understanding their tennant, my daughter. She suffers from Crohn's and when she got locked out of her flat (twice) they never lifted a finger to help. Making her travel the 2 miles to the office to collect a spare key then back to the flat so she take care of herself. Even making her repeat the journey in severe pain to return the key! My daughter is now home for additional care so unfortunately for the good landlady we have had to return the flat as my daughter prepares for further surgery before finally completing her nurse course this year. She will return to Edinburgh to work and live but we will never use any property that has an agent as poor and uncompassionate as DJ Alexander are! We now have the final level of their incompetence to deal with as they have once more failed to correctly report on the hand over of the flat. Even saying items are missing when they have pictures showing the missing item in the very image, unbelievable. More time wasted and stress levels increasing for my daughter. Hopefully Monday delivers the correct outcome and our dealings with this agent never cross paths again.

Ron · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Had a lot of trouble with other letting agents since moving to Edinburgh from Manchester as we came unemployed and rejected any offers we made, but DJ Alexander were always professional, personable and reliable at every viewing and very helpful over the phone when booking viewings. Evie Hunter showed us round numerous flats over the last three week making it a personal mission to find us a place before we were kicked out of our Airbnb. She is an absolute diamond and a Godsend.

Ben · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)