DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

Still renting one of their properties in Edinburgh. Our tenancy ends on the 21st on July and last Monday one of the boiler valves just blew up, leaving us with no water. We've been calling during the last four days, hoping for this David to call us back in order to let us know about someone able to fix this, but it seems like he's too busy to send a good plumber to replace the valve so we can get water back normally. Even though we are leaving, we paid our last rent as we've been doing for almost three years! I think we deserve some attention!NegativeResponsiveness

Chiara · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I recently rented a property from DJ Alexander who have been an absolute pleasure do deal with. I am very fortunate to have Giulia as my property manager who has been professional, kind and very helpful with any questions or concerns that I had. I would recommend DJ Alexander and Giulia to anyone looking to rent a property in Edinburgh. Their service is 10/10!

Daniel · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The best experience I've ever had with a comparable company. They have managed my flat (I was the tenant) in Edinburgh for 4 years and have always been impeccable: quick to respond, easy to reach out to, polite, helpful. I never had a single problem with them.

David · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

After having many rental applications rejected by other agencies D.J. Alexander helped us secure tenancy for an amazing property in Edinburgh. I’d like to give a big thanks to Ali and Lee in particular. Ali could not have been more accommodating with the flat viewing, he also had great communication skills via email and went out of his way to keep us updated on the situation. Lee was also excellent in this regard and was very quick to respond to any and every question I had (and there were many of them) via email and was also very accommodating and understanding. Overall a great first experience with D.J. Alexander and I would recommend them to anyone looking to rent a flat in Edinburgh!PositiveResponsiveness, Professionalism

Rachel · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

What started off as an excellent experience viewing and applying for properties with Ali (thank you!) declined rapidly after having an application accepted. Firstly, it is almost impossible to speak to anyone on the phone because nobody ever answers calls, no matter the time of day or day of the week. Once I had paid my holding deposit I didn't receive a single email or phone call from anyone at DJ Alexander until three days before my move-in date (a period of well over two weeks). I hadn't had any confirmation that documents had been received, no one had told me what actually happens on my move-in date, and *I hadn't even been sent a tenancy agreement to sign*. When I did finally manage to speak to someone it was only because of an urgent email that I had sent, as well as another handful of ignored phone calls - I have no idea what would have happened had I not been so persistent. Given that nothing was signed, I was hours away from pulling out of the move completely with only three days until the move - the communication and organisation from DJ Alexander was that bad. Before and after moving in, I received conflicting information about whether it was my or DJ Alexander's responsibility to transfer the existing utilities accounts into my name (in the end, it turns out we both called the energy supplier, which resulted in the property having two accounts and the poor man at Scottish Power spending over an hour on the phone with me trying to fix the mess). Finally, until this week (over 3 weeks after the tenancy start date), no one had been in touch to set up a direct debit for me to pay rent, and this has only happened now because I miraculously managed to get through to the accounting department on the phone. I have been messed around by letting agents before, but typically this only happens after they have secured your signatures and you are tied in to the financial side of things. I have never before experienced a company, letting agent or otherwise, try so hard to give a customer the impression that they don't want their money. May I suggest, at the very least, that prospective tenants are assigned a single member of staff to oversee their application from viewing to move-in. Being thrown from department to department and having to speak to a different person at every stage of the process certainly did not help the situation. The only positives of my experience with DJ Alexander were the viewings with Ali, and the condition of the property upon moving-in. I am dreading the day I have an urgent maintenance request, because if my experience so far is anything to go by I would be very surprised if anyone was bothered.NegativeResponsiveness

Jack · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

We have been completely delighted with the service provided by DJ Alexander and especially by our point of contact Stephen Lawson. He is pleasant, professional and has a wealth of knowledge which made it all the easier for us to choose DJ Alexander to rent our flat for us. The level of service is all encompassing and they have dealt with us and the new tenants with great communication, a cheerful and completely trustworthy professionalism. I highly recommend.

Debbie · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Terrible business to deal with

Gordon · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Tried multiple times to get through to them via email and phone but no response at all.NegativeResponsiveness, Professionalism

Callum · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I tried to call them 6 days & many times but no response, it just (to speak with advisor please continue to hold) 😂😂 …

Michael · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

A joke of a company, rude and disrespectful agents that meet their customers in the most unwelcoming way possible.

Gregor · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

impossible to get a hold of. Submitted enquiries for multiple viewings and nothing, neither a courtesy email nor call and/or acknowledgement i am being considered or have been rejected.NegativeResponsiveness

Fraser · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 4/5

Google

I would like to thank Property Manager Ms.Diane Harte in assisting the recent sale of my property. With her professional experience and expert advice given, the sale completed smoothly. Very pleased with their excellent service provided.

Angela · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I've been flat hunting for a while now and whenever I tried to make an enquiry with DJ Alexander there has been no response at all! I've applied to multiple flats via their enquiry form on their website and I have never received a reply or even an acknowledgement. I tried calling their office many times during different times of the day and never reached anybody. I sometimes stayed in the holding line for more than 30 minutes and still nobody picked up. How are they even operating their business?NegativeResponsiveness, Professionalism, Value

Samira · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I rented my property with DJ Alexander and then also used them as the selling agent when I subsequently sold the property. Their delivery of both services was excellent and Catherine was fantastic, offering great advice throughout the processes.

Andrew · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I've used DJ Alexander's services for the past 3 years when I bought, rented out and recently sold my flat in Glasgow. For each service, I was very impressed with the proactive and responsive way in which the team and especially Catherine Bruce handled any queries I had. Buying or selling a property can be a long, arduous process (especially over lockdown) but Catherine made the process as simple as possible and communicated updates regularly to put me at ease. Overall, an excellent experience - I would highly recommend DJ Alexander!

James · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I had an issue with my boiler over winter which left me with no heating or hot water. This took over a week to resolve. I was then offered a meager compensation for the trouble. When I complained I did not gain any traction until I included Richard. Richard is a very good professional who helped and provided a solution. However, this has then been handed to other members of DJ Alexander team to put in place including Rhys and the accounts team. Over 2 months since the initial problem the promises still have not been fulfilled. As a tenant I would avoid DJ Alexander at all costs - letting agents are meant to make the process of renting a property easier than going directly through a landlord and on this occasion DJ Alexander have failed at every point. I believe DJ Alexander take a percentage of the rent between 10%-12%. For both myself and the landlord I fail to see where these costs are justified. The saving could be made at either side and provide a more efficient process than the one experienced when dealing with DJ Alexander.

Kieran · 12 June 2022 · DJ Alexander Glasgow

★★★★★ 5/5

Trustpilot

Landlord for 25 years

We first let out a flat through DJA in 1996 and now let out four flats through them. They haven't been perfect - no organisation is going to get it right first time every time. But the fact we've stuck with them for over 25 years speaks for itself; and we have tried other letting agents on occasion, who have been a whole lot worse!Biggest gripe over the years was the performance of their in-house maintenance partner, Benaird, which charged high rates for poor workmanship. This appears to have been addressed, and the change of ownership with the system changes they're bringing in will hopefully iron out any other wrinkles.

Doug · 6 June 2022 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Great Service

Very pleased with the expert advice given by Property Manager, Ms.Diane Harte in assisting with the sale of my property. Appreciate her and her fellow team members service provided and efforts spent throughout the entire procedure.

Angela · 22 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Top knowledge and experience

Highly knowledgeable about both the local market and regulatory requirements for renting out property. Got a huge amount done quickly and efficiently. Great comms throughout. Flat is now rented. Very happy and look forward to years of working with DJA.

Ian · 19 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Very Friendly and clear explanations

Rating only, no written review.

Shivani · 19 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

Rating only, no written review.

Lynn · 16 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Rating only, no written review.

John · 16 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Google

Rating only, no written review.

Theresa · 16 April 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Terrible

Phil · 16 April 2022 · DJ Alexander Aberdeenshire