Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
GoogleMy experience of 2 years of tenancy with Stonehouse Lettings was overall positive.
Ross Kane was an excellent property manager dealing with the issues we had during our tenancy.
End of tenancy was good and smooth and we got our deposit with no extra charges .
The only reason that my review is not a 5 star is for the incident I had regarding my heating which could be handled better and faster, however the delay was mainly from the landlord and not the agency but still could have been better managed.PositiveProfessionalism
I · 14 June 2022 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Ioannis,
Thank you for taking the time to review Stonehouse and specifically the work done by Ross in our property management team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 1/5
TrustpilotRun a mile from D J Alexander’s all…
Run a mile from D J Alexander’s all froth an no beer, can only describe there management as extremely poor, had tenant in my property whom I got to know and informed me they was desperate to get my house to rent they phoned over fifteen times and nobody got back to them for a viewing, decided to change letting agent to 1-2 Let for lower commission and a superior service.
Mr · 13 June 2022 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Hi, thanks for the feedback and I am sorry you have experienced this poor service. If you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
GoogleI found Neill Bukes, David Brash and other staff at DJ Alexander to be most helpful in our search for the right property and would recommend them highly to anyone looking for assistance in navigating the Edinburgh market.PositiveResponsiveness
Colin · 13 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 12 June 2024
Hi Colin, thanks for the great feedback, I will make sure we pass this onto the team.
★★★★★ 5/5
GoogleI have been in contact with Giulia over the last two months in regard to a flat I was looking to rent from DJ Alexander. Giulia never failed to update me each day and went above and beyond to ensure I had the best experience. I could not fault the service from Giulia or DJ Alexander since starting the process to rent from them!
Hayley · 13 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 12 June 2024
Hi Hayley, thanks for the great feedback.
★★★★★ 1/5
GoogleRating only, no written review.
Fergus · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi Fergus, I see you have put a one star rating down, however there is no detail to follow up on. If there is something we can help with please contact me direct on richardtierney@apropos.app. Kind regards, Richard Tierney, Head of Customer Experience at DJ Alexander.
★★★★★ 1/5
GoogleRating only, no written review.
Lesley · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi Lesley, if you can give me some more details I am happy to look into any challenges you faced. Please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 1/5
GoogleRating only, no written review.
Ioannis · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you can give me some more details I am happy to look into any challenges you faced. Please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 1/5
GoogleRating only, no written review.
SULAIMAN · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you can give me some more details I am happy to look into any challenges you faced. Please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 1/5
GoogleRating only, no written review.
Alexandros · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you can give me some more details I am happy to look into any challenges you faced. Please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 1/5
GoogleRating only, no written review.
Βερα · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you can give me some more details I am happy to look into any challenges you faced. Please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 5/5
GoogleRating only, no written review.
David · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the 5 stars.
★★★★★ 1/5
GoogleRating only, no written review.
Sam · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, if you can give me some more details I am happy to look into any challenges you faced. Please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
★★★★★ 5/5
GoogleRating only, no written review.
Vijay · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the 5 stars.
★★★★★ 5/5
GoogleRating only, no written review.
Annette · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the 5 star review.
★★★★★ 5/5
GoogleRating only, no written review.
Denise · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the 5 star review.
★★★★★ 1/5
GoogleRating only, no written review.
Ashok · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
★★★★★ 1/5
GoogleRating only, no written review.
Lauren · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
★★★★★ 1/5
GoogleRating only, no written review.
Leanne · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
★★★★★ 5/5
GoogleRating only, no written review.
Apoorva · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the great review.
★★★★★ 1/5
GoogleRating only, no written review.
Aidan · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
★★★★★ 4/5
GoogleRating only, no written review.
Tanvi · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
GoogleLet's make access and location easier so ours looks good. Best Mayan top
Tv · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, thanks for the great feedback.
★★★★★ 1/5
GooglePoor service
Heeram · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
★★★★★ 1/5
GoogleVery difficult to work.
Clare · 12 June 2022 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi Clare, Apologies you have experienced this. If i can assist you any more now or in the future please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
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