Trusted Agent profile
★★★★★
3,059 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,059 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGill and Vicky and all he staff at Stonehouse were excellent to talk and advise me. Very professional
Dear John, Thank you for taking the time to review Stonehouse. We really appreciate it. Kind regards, Customer Care Team
1/5
GoogleDon’t do the reposit scam. Stonehouse charged us 13 hours worth for cleaning to dust the radiators
5/5
GoogleHad a good house viewing experience with Ms. Maureen Cruickshank. Thanks for sharing information on schools and nearby localities. It was very helpful.
Dear Dennis, Thank you for taking the time to review Stonehouse and specifically the work done by Maureen in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleFlat viewing was easy to book and Natalie was both friendly, and very informative about the property.
Dear Shona, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleProfessional approach and detailed description of letting process. Natalie from Stonehouse explained all nuances and really got me thinking about letting. Well done.PositiveResponsiveness, Professionalism
Dear Mateusz, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI enquired about a property and Natalie was extremely helpful and super responsive. I asked so many questions but she responded every single time with absolute professionalism.PositiveResponsiveness, Professionalism
Dear Cat, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleHannah provided a great service showing us a property and took extra time out her schedule to show us said property as we arrived late. Would recommendPositiveQuality, Professionalism
Dear Liam, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleNatalie was very helpful. Her responses were really quick and my offer was accepted by the landlord within an hour. I would highly recommend .PositiveResponsiveness, Quality, Professionalism, Value
Dear Titiksha, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleYou're just funny. Never seen an agent sending an email saying "I don't work anymore for the company, please contact..." just 30 minutes after his previous email. Plus the person to contact never replied to me. Nice service 👌NegativeProfessionalism
Dear Andrea, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleNatalie helped so much in the search for my flat, so responsive and got me all sorted. Will definitely go though Stonehouse Lettings again.PositiveResponsiveness, Professionalism
Dear Katie-Louise, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleMet Natalie this morning to view a property, after having bad experiences previously Natalie was very refreshing, friendly, welcoming, professional and informative. Overall a great viewing experience!PositiveQuality, Professionalism
Dear Emma, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI met with Natalie who was very friendly and gave us a wonderful tour of the property I was interested in. Booking an appointment was very easy. Overall very great experience.
5/5
GoogleThank you to all at Stonehouse Lettings, really helped out with moving things along in a very short timeframe. Special thanks to Gill Annand for going above and beyond the call of duty with support on applications and schedule, absolutely brilliant, professional, and beyond helpful. A huge thank you.PositiveResponsiveness, Quality, Professionalism, Value
Dear Drum, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGill was lovely, as a student renting can be really difficult and confusing. She was so kind and patient, she answered all our questions and is so open to helping us. I’d really recommend this service! Thanks Gill!PositiveResponsiveness, Quality, Professionalism
Dear Rae, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleOur dealings with Stonehouse have been of the highest order. Gill Annand and her team are extremely thorough and professional. Can highly recommend using Stonehouse!PositiveResponsiveness, Professionalism
Dear Scott, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGill annand helped me find my flat. Great person and shower helpful and responsive. Best experience I've had when looking for a new flat. Quick, efficient and productivePositiveResponsiveness, Quality, Professionalism, Value
Dear Jenni, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleVery quick and professional with responding to emails. Maureen was very helpful with our flat viewing, such warm and welcoming presence. Flat was to a high standard with an affordable rate.PositiveProfessionalism
Dear Lauren, Thank you for taking the time to review Stonehouse and specifically the work done by Maureen in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGreat, quick and professional service from Gill Annand. Went above and beyond to secure my new house. Thank you Stonehouse for a great job. Looking forward to moving and getting settled.PositiveProfessionalism
Dear Scott, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleWe have recently leased with Stonehouse and have had the pleasure of liaising with Gill who has made the whole process simple and stress free. From viewing to signing on the dotted line we have had zero issues. Thank you very much.PositiveResponsiveness, Quality, Professionalism
Dear Stuart, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleHolly Affleck was very helpful when I was sorting out my flat. She was very attentive and even stayed back after hours in order to help me during the confirmation process. Overall very happy with the service.
Dear Lewis, Thank you for taking the time to review Stonehouse and specifically the work done by Holly in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleThey were very profesional and worked really hard to accommodate the challengues of my case (wanted to move in ASAP as I was moving from Dubai to the UK in the middle of the school term so applying for school was really urgent). I dealed with Mrs. Gill Annand and She made it possible in really short time, gratefull to have met her.PositiveProfessionalism
Dear Isidro, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGreat service from Gill Annand , new tenant found in short timescale, with excellent communications throughout the process. Very pleasant on e-mail and open to discussing various incentives to attract a new tenant, many thanks, SandyPositiveProfessionalism
Dear Sandy, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI was told pick a flat and so I did. 24 hours later I moved in. Gill could not have done more, was on call at all hours of the day and night and even checked if I settled in ok. Professional, caring and know what they're doing. Look no further than Gill.
Dear Claire, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI've recently started renting a property through Stonehouse Lettings. From viewing through to signing the lease Stonehouse have been helpful and professional with special thanks to Gill who helped secure the property for myself and professional partner subject to our required conditions.PositiveResponsiveness, Professionalism
Dear Hamish, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,126 reviews rated 4.1 out of 5, followed by Aberdeen with 1,988.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
