Trusted Agent profile
★★★★★
3,059 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,059 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
TrustpilotPolite, professional and helpful
Although it took a while to get through to D.J. Alexander, when I got through I spoke to Harry who was professional, patient and helpful. He answered any questions I had and allowed me to take my time to ensure I had asked and addressed all I needed to. I would recommend
Hi, thanks for the great feedback and I am glad Harry was able to help
4/5
TrustpilotLong wait (busy time for Edinburgh) but…
Long wait (busy time for Edinburgh) but adviser Harry was very helpful and kind, he was able to put in a viewing for me and chatted. Made my 15 minute wait on hold end on a positive note!
Hi, thanks for the great feedback and I am glad Harry was able to help
5/5
GoogleWas struggling to find a place online with Covid and numberous students returning to the city. Decided to contact by phone, it was a plesant and helpful discussion in which we looked at what i needed and how best to get it. I had a place to view in an hour and a flat to live in within a day. I couldn't be happier with the service. The flat is great the people are friendly and helpful and the processes are simple enough. Always thought DJ Alexander had a good reputaton, was well worth a call.PositiveResponsiveness, Quality, Professionalism
Hi Curtis, thanks for the great review and I am glad we could help you so quickly.
5/5
GoogleRating only, no written review.
Dear Azalea, Thank you for taking the time to review Stonehouse. We really appreciate it. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Aman, Thank you for taking the time to review Stonehouse Lettings. We really appreciate it. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Iona, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Freddie, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear John, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Bryony, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleWorst company in Aberdeen
Dear Patrycja, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleIt’s very bad service , late in response and not recommend it.
Dear Sa, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleHannah Niven attended us and was very friendly and professional
Dear Jose, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleNatalie was very helpful and professional.
Dear Giada, Thank you for taking the time to review Stonehouse. We really appreciate it. Kind regards, Customer Care Team
1/5
GoogleTerrible company steer clear at all costs, they are ripp off merchents
Dear David, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleSo helpful to me from the start. Can't thank you enough for your support thank you 😀 …
5/5
GoogleSatisfied with agent's(Gill Annand) friendly, consistent and timely feedback.
Dear Grace, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleI was assisted by Gill who was fantastic. First class service.PositiveResponsiveness, Professionalism
Dear Tammy, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGreat staff, dealt perfectly with my property. Highly recommend.
5/5
GoogleHad the pleasure of dealing with Michelle Fraser @ stonehouse. Couldn't have been more helpful. A real pleasure to deal with.
Dear Rikki, Thank you for taking the time to review Stonehouse and specifically the work done by Michelle in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
4/5
GoogleLove my viewing, everything was very professional and I especially want to thank Hannah Niven for a well informed, efficient viewing. Thanks :)PositiveQuality, Professionalism, Value
Dear Holly, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleGill Annand at Stonehouse was great to deal with - friendly, efficient and great at keeping in touch.
Dear C Woodford, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,126 reviews rated 4.1 out of 5, followed by Aberdeen with 1,988.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
