DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Google

My family had a really good experience securing an excellent apartment through DJ Alexander. Giulia Ceccarelli who was our direct contact was super helpful and friendly all through the process. She gave us her word the very first day we met, and fulfilled it. I've recommended the company to a couple of friends and will do to more.PositiveProfessionalism

Lizzy · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

My experience (as a landlord) with DJ Alexander has been very positive. I’d like to thank the whole team (Nikki, Laura, Kirsten, Neill, Giulia, Natalie, Elliot and others I apologise in advance for omitting) for helping me find tenants so quickly. I’d also like to give a special thanks to Stephen Lawson who helped me before I even had a property to let. If you do choose to go with DJ Alexander, you can expect quick and professional responses from a friendly and dedicated staff.PositiveResponsiveness, Quality, Professionalism, Value

Alexander · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

My girlfriend and I had an outstanding experience when finding a property to rent in Edinburgh through D.J. Alexander - the team there were always quick to respond to our questions and remarkably helpful. When the first property we had hoped to move in to didn't work out, the team at D.J. Alexander were able to find us another amazing flat within the same price range, for the same move in date, AND that we actually preferred to the original! All within an hour of the first property falling through. I'd like to specifically mention and thank Laura Mctaggart, Natalie Cotton, and Chloe Alexander for their highly professional and friendly service - they really went above and beyond to make sure that we got a property we were happy with. We will definitely use D.J. Alexander again, and we would not hesitate to reccomend them!PositiveResponsiveness, Quality, Professionalism

Rob · 25 August 2022 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I am very thankful for the help and advice I received from both Gill & Maureen. As a first time rental tenant I have appreciated all their support and attentive responses on email. Thank you so much.PositiveResponsiveness, Quality, Professionalism

Lisa · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Gill and Emma were brilliant from start to finish, answering any query I had about the property promptly and Gill was very helpful during the viewing. Would recommend using Stonehouse lettings to find your next home.PositiveProfessionalism

Lloyd · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I’m writing this review to give thanks to Gill Annand, we are a family moving to Aberdeen. She made it possible with professionalism taking care of all the details in the process of renting the house. She made it easy for us, thank you Gill!PositiveProfessionalism

Dr · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Property listing falsely stated there was private parking - we then recieved complaints about using the parking and told it was in-fact permit parking. Other issues too like a bedroom window being exposed in January which took over a week to get fixed. Stonehouse vastly inflated the amount they sought to take out our deposit - dispute resolution found in our favour and that they were wrong to charge us £297. To be fair, our property manager was a nice enough guy just overall a very poor company.NegativeProfessionalism

Lewis · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

I had a wonderful experience when letting my property through Stonehouse Lettings. All of the team were so helpful and had my property leased in record time. A special thank you to Maureen Cruickshank who really went out of her way to make the whole experience seamless.PositiveResponsiveness

Emily · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

My Wife and I have viewed two properties recently with Maureen from Stonehouse Lettings Aberdeen. She is another team member that is a credit to herself and her profession. We have only had positive experiences with this company and we are most impressed by their exceptionally proactive approach to helping prospective tenants. They actually listen and search for properties with you in mind - imagine that - a team that does their job in a way like they would like it done for them! Hopefully we can find a suitable place through Stonehouse.PositiveResponsiveness, Professionalism

Twopoms · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Worst experience of my life. Stonehouse were absolutely useless throughout my entire time staying with them. They have put me off letting agencies for life. I went almost 2 months without a working shower and washing machine and continuously asked when they would be replaced. Our landlord who letted the flat apparently travelled and so they could not contact him. This was ridiculous and he should not let a flat if he could not pick up his phone for almost 2 months to deal with this. When I asked Stonehouse how long I should expect to wait for the shower to be replaced, my property manager Erin told me "how long is a piece of string". Shocking to make someone go without basic hygiene tools for almost 2 months. I had to go to the gym to shower which was extremely time consuming and ridiculous. I also had to turn up to work with a dirty uniform often because I could not wash my clothes. With working in hospitality and most days, this was embarrassing for me and horrific. When I then asked for a reimbursement of some sort I was denied. During this time I also had my exam and coursework season for university, thus putting a major strain on me for going to university having showered and clean clothes. Communication was also awful as I was told I could only speak with my property manager Erin, who seemed to only work a few days a week or be in meetings when I called. When asked if I could change property managers I was also told this was not possible. I found myself consistently having to write emails to Stonehouse and would approach these situations as nicely and as understanding as possible. However I feel they fully take advantage of their clients. And without surprise when it came to the deposit we lost the entire amount. They are absolute crooks. I would recommend anyone to avoid Stonehouse at all costs. From my experience they do not care about their tenants.NegativeResponsiveness, Quality, Professionalism, Value

Anna · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 5/5

Google

Stonehouse is a very professional and thorough letting agency, and I felt it necessary to review them as I had 2 bad experiences with disinterested and unhelpful agencies in Aberdeen before connecting with Stonehouse. While unfortunately, at the very last moment, I decided not to proceed with my application as I delayed my decision on moving, I must say that my experience with Stonehouse was excellent. My wonderful advisor, Gill, was an absolutely lovely lady who helped me through every step of the way. As an expat moving to Scotland with a very short time period before commencing work, she really helped me a lot in terms of the speed and efficiency at which my application was processed, and the kindness she showed me, assisting me every step of the way (and I truly mean every step, I'm sure my copious amount of stressed emails were fun to deal with!). As my decision to move has been delayed for a while, I know I will definitely be back in contact with Gill (and the other very helpful lady who works in the office, Holly, and their very friendly viewing agent, Maureen!) at a later date to get the ball rolling again on an apartment. Thanks a million guys!PositiveQuality, Professionalism

Laura · 24 August 2022 · DJ Alexander Aberdeen

★★★★★ 1/5

Trustpilot

Highly not recommend

Highly not recommend, very unprofessional service, many issues in the flat. It's Braemore in the winter coat. Stay away. Give your money to someone who actually appreciate you as a customer.

Kuba · 24 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

Good Service

Currently looking for a new property to rent - Cara has been professional and helpful with my queries.

Claire · 24 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Nice people

Amber from DJ Alexander was very helpful and took time to explain the Scottish letting system, which I am new to.

Elizabeth · 24 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Disgraceful company which is renting out flats with rodents

This letting agent let my partner and I live in a flat with dodgy radiators (they had sparks at one point) and didn’t fix it for a full month in the winter time so it was freezing and didn’t refund us for it or give us any compensation. We had to buy our own radiator. We also had mice in the flat from September until we left. They sent pest control to try and fix it in February after then being negligent but even they advised they had to fix the hole behind the fridge to fully get rid of them but D J did not want to fix that right away as it would take a few months to fix apparently. It’s awful; they’re expected us to pay month for an expensive uninhabitable place . We sent email after email requesting compensation but they don’t even have the decency to reply to these requests at all. The worst part of all for this is they’re renting out our old flat again right after our tenancy ends for a higher price and are probably not going to tell the new tenants about the mice, which is absolutely disgusting, I feel really sorry for the next couple or anyone who rents with this company.

Steven · 20 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Bravo Giulia and Chloe

House hunting and Moving can be very stressful especially when you’re juggling work storage facilities and transport. Both Giulia and Chloe went out their way and operated way above and beyond what any other agents would normally be willing to do, to ensure my move in went perfectly. I found them both very helpful especially when they contacted the apartment owner to secure me an earlier move in date so it coincided with my days off work and also saved me a very lot of money which I would have had to pay the storage company as they insisted that any extra day storage would only be allowed if I paid for a month ( nearly 250 ).When viewing properties I found other agents were more robotic and very quick to tell me what they can’t do, Chloe and Giulia were the opposite, no robot answers to questions such as “ computer says no” and more human “ let’s see how we can make this work”. Thank you both very much.

Stuart · 17 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Chasing Deposit Return Since June 1st

My son and his flat mates have been waiting for his deposit to be returned since vacating a rental property from this company on 1st June. They are not responding to the deposit safe company, my son or myself despite numerous calls. The checking out team have no direct lines of contact. You have to await a phone call which never materialises. Awful service which is causing stress, anxiety and financial difficulties.

Sam · 15 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Landlords beware...

Terrible experience and service for landlords, would not recommend to anyone thinking of using this company to trust your property to. Chasing for months, not returning calls or emails. Have caused so much extra stress, to extent that now need to find a new agency.

Customer · 14 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Landlords please don't use this "service"

Horrendous service for prospective renters. Only unemployed people have time for the runaround this agency gives to their looking to rent customers. If you get a tenant through DJ they probably cant pay their rent as no person with a day job can go through this hazing.

Säde · 12 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Appalling estate agency

Appalling estate agency. Applied for over 40+ viewings and only had a response once. For them then to email to cancel our viewing saying that the property was already let. Terrible company.

Alexander · 5 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Inconvenient and poorly organised

After finally securing a viewing for a property (a mammoth task in the current climate) myself and two other viewers waited half an hour outside the property before the meeting was cancelled due to "key complications" and the estate agent then advised the property had been let anyway. Extremely poor service, I've missed 1.5 hours of work today because of this poor organisation and extreme inconvenience. I don't understand how a property could have possibly been let in the 30 minutes the other viewers and I were waiting. The other viewers said the estate agent hadn't even contacted them to inform them the viewing was cancelled. Extremely disappointed and inconvenienced.

Kirsty · 3 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Not worth the hassle

I wanted a letting agent to manage my property to save me having to deal with any hassle. To be honest I wish I’d just taken a couple of weeks off work to set up a tenant myself. I can always arrange a contractor for maintenance if the tenant didn’t want to…So far I’ve been lucky enough to have no issues with the tenant, but the amount of stress I have dealing with DJ Alexander is unreal. Delay, payment/ accounting errors, lack of guidance, lack of communication, miscommunication the list goes on. It’s an absolute joke and, what’s worse, they charge me for the privilege. As soon as I can I’m ending my contract. I definitely won’t be recommending them to anyone I know. My partner is unfortunate to be having the exact same experience with them.

Amy · 3 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Would not recomend

Would not reply to our emails. Getting them to do anything was a nightmare and once we left they got on our back for the smallest things even though we moved into a MESSY apartment to begin with. Would not recommend to anyone

Karolina · 3 August 2022 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Useless is too kind

Over charged me for my management fee, which remains unrefunded. Next month they re-charged me for an increase that they did not previously apply. They forgot to charge me for my insurance. They never respond. What a uselss bunch of clowns.

Mike · 21 July 2022 · DJ Alexander Aberdeenshire