Trusted Agent profile
★★★★★
3,056 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,056 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotBest place to find a home at DJ Alexander
This is the great place to find a home. It helped me a lot with TenantApp to book my all viewing and reminder. This was a great experience to find a home with DJ Alexander during this crises time.Thanks a lot DJ Alexander Team
Hi, thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotThank you for your quick response and…
Thank you for your quick response and real help in finding an apartment.
Hi, thanks for the great feedback.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
Trustpilotvery grateful for the help received
Although it took a while to secure a flat in a difficult market, the team at DJ Alexander were extremely helpful in a time that was becoming increasingly stressful. We were very impressed by the professionalism and speed at which Natalie operated, and her colleague Paul was a pleasure to deal with when viewing and eventually securing our property. It my take a while, but if you are persistent DJ Alexander will be sure to put you in a beautiful flat in a prime location. Very pleased!
Hi, thanks for the great review. I will make sure we pass this on to the team.
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever come across. They are so unprofessional and always too busy. We got a viewing, which takes a shocking amount of time, if at all because they use an unreliable automated service. When you call them they tell you that if you haven't received an email they can't do anything about it, we asked for the application form and were told we were the best candidates to put forward. Today I note the property is now let, despite having no email or even an acknowledgement of our application, which was sent a matter of hours after the viewing. They don't care about their clients or prospective tenants and take no accountability for their shortcomings.Just an email to say we hadn't been successful would have been courtesy.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotVery poor communication
Very poor communication. I called and emailed them and they keep saying they will pass me on the the "relevent person" which never happens. One persons answer phone is still on after the date is passed.Todate and for over a week nothing.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotAvoid this company at all costs
Avoid this company at all costs. Their communication is abysmal (never respond to emails, don’t seem to take messages when you phone them, webforms disappear into the ether) and they don’t care about customers at all. Have been trying to get a response about my property that they ‘manage’ since June 2022; my tenants don’t have reliable electricity (surely a compliance issue?!?) and DJAlexander are happy to take money from me while ignoring attempts to fix and communicate about the issue.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotWe have had a terrible experience with…
We have had a terrible experience with DJ Alexander which after several months still remains unresolved. They have not paid their full share of mutual repairs despite numerous emails and cost us a lot of waisted time and money with no concern about rectifying their inadequacies and time delays. This will affect their owner in the future with regards to future mutual repairs enabling works to be carried out promptly and effectively.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotHang on In There
I had a portfolio with messers Fineholm prior to its acquisition by the Lomond Group and there has been major ongoing operating issues due to the Transition for a number of weeks but these have now been resolved due to the hard work of my assigned Property Manager Stephanie who went above and beyond to sort things out with the assistance of Ashley her line Manager and Angie in the Edinburgh Office, I urge anyone finding themselves in the same position to persevere as the staff have encountered numerous challenges integrating a smooth operating business model and due to their hard work is now coming together and is now handling my portfolio to my complete satisfaction
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotThank you Caroline! 🤩
Really can’t thank Caroline enough for her efforts in securing a flat for my son. The Glasgow rental market is bonkers at the moment, and the uncertainty has caused a great deal of stress. Caroline helped enormously in alleviating this stress, and thankfully has secured my son a flat in the perfect location. Chuffed to bits 😊
Hi, thanks for the great review. I will make sure to pass this onto Caroline.
1/5
TrustpilotLandlords avoid.
This is my second review and, months later, I continue to have nothing but problems with this company. I will be recommending any fellow landlords avoid this company like the plague. I have to contact them to remit my income and it’s consistently had deductions improperly applied. An absolute joke.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotProblem solvers
Have been dealing with a surprise move as with current property our landlord has decided to sell. Within a week of finding this out DJ Alexander and Chloe especially have been amazing and we have found a new home for me, my wife and 10 month old twins daughters. Thank you again for all your help on a stressful situation
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotCara has been a star!
Really appreciate all the help that Cara has given us so far in our search for a rental property for our son. She has answered our queries promptly and done her best to keep us informed, during what has been quite a stressful time for us. Thank you Cara, you are a star!
Thanks for the great review. I will make sure we pass this onto Cara.
5/5
TrustpilotGuilia Ceccarelli - What an agent!
What an agent! The renting market in Edinburgh has been bananas over the past few months my housemate and I have been looking until we came across Giulia Ceccarelli. I was unsuccessful on an application to a property but instead of just forgetting about me, she did everything afterwards to help us secure a property and did it with genuine compassion. Needless to say, she helped us find a property that ticked all our boxes and without her help I'm sure we would still be without a home - so thank you!
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotLetting Agents Scotland
Desperately needed accommodation, as plans for flat sharing fell apart at the very last minute! DJ Alexander were extremely helpful, Dale Barr was outstanding, the agency really treated us with respect and dignity.
Hi, thanks for the great review. I will make sure to pass this onto Dale.
5/5
TrustpilotMaintenance Norman Maclean
Thanks to Norman Maclean in maintenance who was an enormous help to us (the landlord) in organising the repair of a boiler at our property. Much appreciated.
Hi, thanks for the great review. I will make sure to pass this onto Norman.
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
Trustpilotvery satisfied
So far, so good. The rental market in Edinburgh is extremely challenging at the moment and I found DJ Alexander to be very professional and easy to deal with. They were honest about the competitive situation and did their best to help
Hi, thanks for the great review. I will make sure to pass this onto the team.
1/5
TrustpilotA Criminally Unprofessional Letting Agent
I had an abysmal experience with DJ Alexander. I rented a property via them for three years as a student. During this time there were countless issues at the property, absolutely none of which were attended to in good time, or by the timeframe given on our contract. As an example, our kitchen flooded due to a DJA-contracted plumber improperly installing a dishwasher. We notified them of the issue immediately, and it was not attended to for over a week. This was an issue that has likely caused structural damage to the house, yet DJA did nothing about it. As another, even more extreme example, a suspended kitchen cupboard collapsed due to improper fitment (proven by an independent joiner's review), and caused thousands of pounds worth of damage to my personal property, and harmed me. DJA are responsible for upkeep of the property, and yet refused to take any responsibility. I ended up successfully suing the landlord, and DJA were continually opaque about facilitating communication between myself and this landlord.There were genuinely countless more examples of this over our three year tenancy.My experience with DJ Alexander was, in short, criminally unprofessional. Do not use this letting agent.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotGiulia ceccarelli is the Best!!!
I had the pleasure of having the expertise and knowledgable help of lettings agent Giulia Ceccarelli from DJ Alexander.I was completely struggling to find a place in Edinburgh and was getting nowhere. That is until I had the fortune to be in contact with Giulia. She was extremely responsive, helpful, and accommodating. I would not have found a place if not for her.She was my saving grace and I highly recommended her services.
Hi, thanks for the great review. I will make sure to pass this onto Giulia.
5/5
TrustpilotShoutout to Paul
We had arranged to move into a flat with DJ Alexander but due to an unforeseen issue with the bathroom the flat was no longer available to move into when we needed it. Paul Hyett-Czompo was incredibly helpful in trying to resolve the situation and was able to find us a suitable alternative flat for which I was able to view on the same day. He helped us progress our application very quickly and within two days we had agree everything with the landlord and signed the lease.
Hi, thanks for the great review. I will make sure to pass this onto Paul.
5/5
TrustpilotVery happy to help
Although the housing market has been tough and the spaces at viewings limited Cara and the team were always very calm and helpful in trying to sort out what we needed.
Hi, thanks for the great review. I will make sure to pass this onto the team.
1/5
TrustpilotDJ Alexander
DJ Alexander, what else is there to say... Unprofessional, unresponsive, and always too busy. When requesting a showing they are always fully booked (this is our 28th try btw). When you call them they tell you that if you haven't received an email they can't do anything about it. Even when you do receive an email it asks when you would like to book the next viewing. Whatever your answer is you will always receive a follow-up email stating that the viewing is fully booked. No accountability whatsoever.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,123 reviews rated 4.1 out of 5, followed by Aberdeen with 1,986.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
