Trusted Agent profile
★★★★★
3,045 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,045 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBest ever estate agent
We have recently sold two properties and DJ Alexander have been brilliant from start to finish! We valued having a single person through the process actively progressing the sale and providing suggestions as we encountered some tricky issues. Communication was excellent and they went the extra mile even responding out of hours. This is the best estate agent ever !
Thanks for the great review. I will pass this onto the team.
5/5
GoogleKaiya.Marr replying to messages quickly and efficiently
1/5
GoogleAvoid them as much as possible, they hold your deposit and charge for damages done way before the tenancy.
5/5
GoogleAmazing Experience, always ready to assist you .Paige Wilson I love your professionalism Quick to response alway providing solution In a professional manner . Lovely Company to deal with when renting a property
1/5
Googlerented a property last year, many repairs were required and took longer than expected to repair leaving me with a very large wet patch at the entrance to my bedroom. on top of this, they were extremely difficult to get into contact with, with the property manager consistently being 'out of office'. at the end of my tenancy i cleaned the flat thoroughly however £230 of my £300 deposit was claimed. costs for cleaning were for small things such as watermarks on the sink or streak marks on the table from cleaning. It doesn't take 6.5 hours to clean some specks of dust and a couple streak marks on a table. In fact, the flat was left to a cleaner standard than when i received it. absolute scam artists, steer clear.
4/5
TrustpilotLaura Mctaggart
A huge thank you to Laura who has been exceptional in helping us secure accommodation when we had to move out of our own home due to flooding. She has spent a great deal of time negotiating with our insurance to sort everything out.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotWell done Evie Hunter
I would like to take this opportunity to personally congratulate DJ Alexander and their team on doing a great job. I would especially like to thank Evie Hunter who has managed the rental of my flat from the beginning. She is both proactive and reactive and so professional in her work. She has endless patience and always responds quickly to any communication from me. She is such an asset to the company and I feel safe in the knowledge that she is managing my flat. Well done Evie and thank you again for all you do making the process of renting out my flat so easy.
Thanks for the great review. I will pass this onto the team.
1/5
GoogleI've been trying to contact a member of the DJ Alexander team by phone and email for a week now. Today I've been told they cannot speak to me about my concerns or confirm that I have the right person, responsible for the property I'm wanting to make contact about, nor give me the name of the manager of the rental team so I can discuss with them. I would strongly advise other landlords away from using them as agents. You potentially risk causing issues with other landlords if you use this company if they refuse to speak to other owners/agents/landlords on stairs. Companies using GDPR as an excuse for poor business practice is very disappointing. UPDATE Just an update on this review. I was contacted by DJ Alexander who have confirmed that they are offering staff additional training on GDPR and were apologetic about the issues I experienced. They confirmed that my enquiry had not been managed in the way they would have expected and apologised. The original enquiry has been dealt with. 2023 Update Many months have passed since this last review and no surprises to anyone who is a property owner of an Edinburgh tenement to know that I needed to contact DJ Alexander about a new roof issue. After two emails and no response I phoned them to be told that the property manager was on maternity leave (they think!) and that the enquiries team is not generally very responsive to the generic email. If you need to contact DJ Alexander about a shared repair I now know that I need to contact the maintenance team directly - and not the property manager. I've fed back to them that really there is a need to have clear information on their phone options (shared repairs or shared owner queries is not an option) and better information in general about who is responsible for what! I appreciate that I needed a speedy response but the other two property agents on the stair (Murray & Currie and Ace) both responded immediately with clear information about the steps they needed to take and timescales. There was no need to chase them up. Certainly if I had not phoned today I have no confidence this issue would have progressed. Once I established the process, and was put in contact with the right person, the response was prompt. To any landlord looking to have property managed with DJ Alexander I would repeat my warnings about poor communication and personally I would avoid using them.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleAs a landlord - Excellent service, always get a prompt reply to any query/issues. Efficient. Abercromby team (who manage my properties) are great to deal with.
Thanks for the great review. I will pass this onto the team.
5/5
GoogleGreat support from Johanna Burvall; from the initial viewing which had to be postponed as I was stuck in traffic (and Johanna managed to find a later slot despite her busy schedule) through to moving in. Responsive, really helpful throughout and a pleasure to deal with.
Thanks for the great review. I will pass this onto the team.
5/5
GoogleFrom the moment I approached DJ Alexander Letting Agents, I was met with nothing but professionalism and dedication. I'd like to give a special mention to Asif Mohammad, our property manager, who went above and beyond to ensure we found the perfect property that met all our needs. His insights and dedication made the entire process seamless. Not only did Asif show a keen understanding of our requirements, but he also provided invaluable advice, drawing from his vast knowledge of the local market. His personable nature, combined with his unwavering commitment, made it feel as though we were not just clients but friends. Our application advisors, Erin French and Rebecca Fowler further complemented this experience. Both were instrumental in guiding us through the application process, answering all our queries and ensuring that every paperwork was in place. They diligently guided us through the application process. If you're looking for a letting agency that truly cares about its clients, then DJ Alexander is the way to go. A big thank you to the team, especially Asif, Erin, and Rebecca, for making our experience so memorable!
Thanks for the great review. I will pass this onto the team.
5/5
GoogleThe team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit easier! Highly recommend!
Thanks for the great review. I will pass this onto the team.
5/5
GoogleAmazing experience with Dj Alexander and my agent Asif Mohammad And Gill Robertson highly recommended. I felt very well taken care of by them from finding a flat to processing my application. Their negotiation skills were top-notch and they helped me to get a flat in very short period of time. They were always available and went the extra mile to make sure I am comfortable throughout the process. Many thanks to them and their team. 😊
Thanks for the great review. I will pass this onto the team.
1/5
GoogleRating only, no written review.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleGreat experience.. And special thanks to Diana for showing a wonderful property
Thanks for the great review. I will pass this onto the team.
5/5
GoogleI had the pleasure of communicating with Gill Robertson-Cree for my latest lease as a tenant. She was extremely helpful and responsive throughout the entire process and I would recommend her to future tenants involved with DJ Alexander.
Thanks for the great review. I will pass this onto Gill.
5/5
GoogleIt was a great great great experience. The agents are friendly and very understanding as well as prompt with their duties. Special thanks to Gill and Diane who made it possible for us to rent a house fitting our needs. 100% recommended to all looking for a house.
Thanks for the great review. I will pass this onto the team.
5/5
GoogleOur experience with DJ Alexander Estate and Letting Agents was a very pleasant one. Diane Harte in particular was very helpful in setting up viewing appointments and giving all the information about the property to help us make an informed decision. She also was also on hand to help us check in to our new home and she showed us around and explained all we needed to know about the property as well as answer all our questions. I recommend them any time.
Thanks for the great review. I will pass this onto the team.
1/5
GoogleStay Away : The Worst Agency in Scotland I recently had a highly disappointing experience with D.J. Alexander Real Estate Agency during my three-month stay in one of their apartments. From the very beginning, I encountered multiple issues that left me feeling frustrated and unsatisfied. When I moved into the apartment, I was shocked to find that the oven was filthy and the toilet floors were uncleaned. To make matters worse, there were used razors and soaps left in the bathroom. Throughout my tenancy, I had to personally clean up the mess left behind and ensure the apartment was in an acceptable condition. However, this effort seemed to be in vain. Upon moving out, I was denied the return of my deposit. The agency claimed that repairs were needed for doors and for cleaning, even though the doors were in the same condition as before and I had left the apartment spotless. This experience left me feeling frustrated and disheartened by the lack of professionalism and integrity displayed by D.J. Alexander. I am deeply disappointed that I had to deal with such unprofessionalism and disregard for tenants' rights. I strongly advise anyone considering renting from this agency to think twice before making a commitment. My encounter with D.J. Alexander has been nothing short of disappointing, and I believe potential renters deserve better treatment and service than what I experienced.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleHaving had more Edinburgh flat viewings than most, I wanted to share that I found James a real breath of fresh air as an agent - usually I prefer seller viewings, they're more relaxed and you get a more realistic insight. But from the off James treats you like a human, listening and taking on board your feedback, along with your priorities. This means he can advise accordingly and give you extra helpful info, rather than a robotic salespitch. He's genuine and also more transparent re offer expectations. For someone who finds Scottish closing dates off-putting this is really appreciated. James' kind and cheerful courtesy also stands out and much improves the whole viewing experience. It also means the property sticks in your mind more 😊 Thank you James!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotCaroline Connelly
I had a wonderful experience with Caroline Connelly! She’s incredibly nice, patient, and is always quick to reply to my questions. She made me feel supported throughout the entire process of choosing and applying for a property.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotLaura Mctaggart
Laura Mctaggart was so patient with me. She took the time to answer all my questions and made sure I understood everything. She also provided clear instructions and guidance in every step, making the application process stress-free!
Thanks for the great review. I will pass this onto Laura.
1/5
TrustpilotBad and worst
Worst letting agency with no proper competency employees and treat the customer very badly
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThanks to Kieran Mooney
Thanks to Kieran Mooney Excellent and smooth service without hassle fo move in new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,113 reviews rated 4.1 out of 5, followed by Aberdeen with 1,977.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
