DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Trustpilot

Many thanks

Many thanks to Donna, Gill, Jemma and all the team!

Stuart · 20 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

'The problem will resolve itself'

'The problem will resolve itself' must be the motto of this company's customer support service. If you end up renting through them, don't expect them to get anything done when you request maintenance. What you will get instead are extensive tirades about the long list of things they believe you need to do before they take any action. My experience with trying to convince them to take measures against a rodent infestation have been incredibly frustrating and completely unsuccessful so far, which makes me deeply regret choosing to rent through them.DJ Alexander, having the plague would probably be much more pleasant than being your customer.Edit: Sending an e-mail to customer support has achieved nothing, as DJ Alexander can't even be bothered to respond. They may eventually take action to address your problems, but probably only if they're legally liable otherwise, and by that point will have wasted enormous amounts of your time. What an absolute disgrace of a company.

Edinburgh · 20 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

DJA - not property management, a postbox service at best!

DJA do not provide a property management service to landlords. They are not proactive, the service in both Aberdeen and Edinburgh is severely lacking control and understanding. It is no more than a postbox service expecting landlords to fill the gaps and pay!

Gary · 19 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Great End of Tenancy Experience

Amy was always very helpful and where necessary always returned my calls/emails promptly.

AAC · 19 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Avoid If you are a landord or a tenant…

Avoid at all cost If you are a landord or a tenant in Aberdeen. They cant provide even the lowest level of service you would expect from a leasing agent. I’ve been with DJ Alexander (formerly stonehouse) for 14 months after my previous leasing agent sold their business to DJ Alexander. In those 14 months I have had constant grief and stress. I have had to write countless emails, make numerous phone calls, chasing up all sorts of problems I never had before with my previous leasing agent. Their inability to provide a proper service has cost me a small fortune, well over £1000 , through lack of experience and poor judgement. To make matters worse the staff turnover at DJ Alexander is incredible. In the 14 months i have been dealing with DJ alexander I must have had 7 or 8 property agents. That’s a ratio of a new agent every 2 months. I have to constantly go over and over simple things, constantly chasing them up, only to get excuses, or passed down the line. It must be an awful place to work. I know it’s an awful company to deal with. My previous tenants hated them. At first i thought they were being dramatic but now i can see why. All they care about is lining their pockets. Knowing what i know now i would not let this company look after my property even if they were to do it for free.

Paul · 16 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Worst company

Cannot get through to speak to anyone. Always having to wait to go through the automated machine.

Yau · 15 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Great property management team

Following end of tenancy inspection, there were a number of major repairs and maintenance that needed taken care of. As I live 250 miles from the property, I left it to Sophie B. in property management team to coordinate and organise the repairs. She was extremely helpful, always prompt in her correspondences, very proactive and never hesitated, when asked, to help me with decisions in choosing materials, etc. She gave sound advice on property improvement with the right balance between spending Vs investment benefits. Overall excellent service.

Preejaya · 15 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

DO NOT USE as a landlord

DO NOT use as a landlord. I’ve had quite possibly the worst experience as a landlord when my property was transferred fromThe care of Getaghty-Gibb agents in summer 2023. They are impossible to get hold of, charge hidden fees, and don’t actually do anything to ‘manage’ the property at all. They will go ahead with work youve not signed off on and won’t bother to get quotes from different tradesmen to do simple tasks. They are clearly only interested in profits and completely disinterested in making sure managed properties are fit for purpose/marketable for prospective tenants.

Jillian · 14 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

Good Check-out Experience

We rented an apartment via DJ Alexander as property manager for two years. During our tenancy I wasn't too impressed with little regular contact and some maintenance issues not attended to. However the check-out experience managed by Alison McInnes went very smoothly and I have to credit her efficiency and the way they handled the whole process of move out, checking inventory, meters, keys, deposit etc

Michael · 14 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

Everything was super easy and very…

Everything was super easy and very quick. People are very kind and helpful

Rajat · 14 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Avoid this company!

Aigar · 14 February 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Not satisfied with the services provided as a landlord, used to be stone house lettings, for the last three years, their services go down the hill, expensive quotation and high management fees , hardly able to pay own mortgage, so finally decided to sell the property and get rid of this agent, So not recommended at all….

Khalid · 14 February 2024 · DJ Alexander Aberdeen

★★★★★ 2/5

Google

Absolute terrible company to get in contact with. From the beginning- when we reported a leak in the bathroom - no response. To moving out over 2 months ago and no update on getting our deposit back - contacted them multiple times and can’t get past the receptionist and the agents never call back. We handed our notice in to give them their months notice- no response had to call and email over and over again and finally got a reply from the agent 3 weeks later. The worst part is the landlords are paying for their service and they don’t even respond to ensure the landlords flat is kept in good nic. What are these landlords paying for?

Mary · 14 February 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Great service

Great service. Thanks for the Dj Alexander.

Customer · 13 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Thank you to all at Dj Alexander for…

Thank you to all at Dj Alexander for the help the gave to get me into my new accommodations.Caroline the representative for dj Alexander went above and beyond to help from start to end plus helping afterwards. From the offices in Glasgow to Edinburgh I have had 5 star help and will be eternally grateful.

Mermaid · 13 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

I was going through a change of Tenancy…

I was going through a change of Tenancy and one of the housing managers at Dj Alexander in Glasgow Gill Robertson looked after me she was very pleasant to work with always answered the phone when I called with my many questions and remained very helpful and emphatic of my situation

Yayijamal · 13 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Very efficient service

Carol was very professional and efficient. She helped us to complete all the necessary tenancy documents in record time.

K · 13 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Very bad customer experience

Very bad customer experience. Gas Hob was not working and Agent who has dealt with my check in process knows that it was not working but wantedly didn’t inform me. Now it’s has been 5 days since I moved in and Gas hob is still not working and issue is not resolved

Prashanth · 13 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Caroline Connolly

Met Caroline Connolly at the rental of which there was 2 but was told I couldn’t see them both on the same appointment Caroline has the keys for the other flat using her initiative which I took and am about to move into haven’t rented in 20 years it’s a mine field Caroline was great

Roz · 12 February 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Rating only, no written review.

Douglas · 12 February 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The experience was great

Onasanya · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Great service, Paige was on hand to help all the way through since the flat viewing and now pleased to say I’ll be moving in soon, couldn’t have done it without the great team @Byres Rd office Many thanks to Paige and the team @ byres rd Cheers

Euan · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

We recently rented a property maintained by DJ Alexander and our agent was Stephanie McMillan ,throughout the process they were quiet professional and were helpful to whatever concerns we had .

Stepup · 12 February 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Asked DJ Alexander to view a flat at short notice………met by Paige who was excellent in helping with the viewing and promptly dealing with my application. Top class service. Thanks again to Paige

Stephen · 12 February 2024 · DJ Alexander Glasgow