Trusted Agent profile

DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

3.9

★★★★★ Good

3,048 reviews across 5 offices and 2 platforms

DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,048 reviews on two platforms, rated 3.9 out of 5 overall.

Google logo

3.3 / 5

1,409

Reviews on Google

All 5 offices

Trustpilot logo

1,639

Reviews on Trustpilot

Business-wide

Our offices

DJ Alexander's five offices, most reviewed first. Each has its own page.

Latest reviews from every DJ Alexander office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Absolutely the worst letting agency I have ever experienced. The landlord entered the property multiple times without permission throughout the tenancy and even destroyed some of our things. At the end of the tenancy they tried to claim the majority of the deposit for completely false claims. Knowing the reputation of the agency, I ensured the property was returned in a higher standard than I was given it. Despite this, they tried to claim back 3 quarters of the deposit. Three months later, I have managed to get the majority of it back but that has taken a huge amount of time and legal advice. Stay away from this company.

Flin · 14 June 2020 · DJ Alexander Aberdeen

1/5

Google

Rating only, no written review.

Chris · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Chris, we do not have any information regarding why you are so dissatisfied with us. Please feel free to contact me directly on steverobbins@djalexander.co.uk

1/5

Google

Rating only, no written review.

Samantha · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Samantha, we do not have any information regarding why you are so dissatisfied with us. Please feel free to contact me directly on steverobbins@djalexander.co.uk

1/5

Google

Rating only, no written review.

A · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Hi, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property  You can also call our enquiries team on 0131 558 3000.

2/5

Google

Rating only, no written review.

Chris · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Hi Chris, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property  You can also call our enquiries team on 0131 558 3000.

1/5

Google

Rating only, no written review.

Alexander · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Hi Alexander, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property You can also call our enquiries team on 0131 558 3000.

1/5

Google

Had to give 1 star as it was the lowest option. The worst letting agency I have ever dealt with.

Samantha · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Hi Samantha, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.

5/5

Google

Excellent customer care, fast response, on time on properties visits, always pro-active, high level of maintenance service, extremely recomended.

Jeferson · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

5/5

Google

Excellent customer supporte approach and swift response really makes difference here...5/5 ...hassle free viewing for lesser groups and quick response time another good point.

Vikrant · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

5/5

Google

Would highly recommend DJ Alexander. Great customer service from James Sibbald who helped us out a lot! Very professional. Thank you

Fraser · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

5/5

Google

Very good response and quick turnaround by maintenance coordinator Mark Graham in resolving the central heating facility by coordinating with the landlord.

Rajnivas · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

5/5

Google

Very quick response from David Harcus in their maintenance department, my issue with lack of hot water was sorted out promptly which was much appreciated. Very good service and courteous staff.

Julie · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

1/5

Google

Well, we want to inform to any future tenant " don't rent any flat from DJAlexander". They are the worst letting agency in this country in our opinion. Since last year we are having leaking issue in the flat and the only thing they have been able to say was that they didn't know it was still leaking when they letted the flat ( how it happens if you are an agency). They promised many times to come at put temporaty patches on the roof since is full of the holes and it seems the The maintance company Hackingson & Parterson in Edinburgh are repairing the Sistina chapel in Rome. after one year and half they are still meeting for designing the new roof. Meanwhile DJ Alexander have caused to our life limitation in living decently in the house, scared to go away for a weekend because we don't know if it will rain in the house while we are not there. There is now black mold in the our badroom, mice can enter from the roof and we already had a wee guest two weeks ago. DJ Alexander cleverly suggested to offer us another flat just to try to escape to fix permanenly the flat issue. They promised to meet us face to face this week but it is already 4 days we don;t have news from them. they propose to reduce the rent price of an amount inferior to the damange and frustration and stress we have faced so far, taking in consideration that at the begining of everything they have ignored most of our emails until we had to use social medias to have their attention. We want a compesation of 50% from last year rent plus to reduction of 13,5% of the rent price from now until everything will be repaired. We thought flats in Gilmerton road were in good condition and well mantained. This building is only 20 years old you can't take ages to repairing it. Shame on you!! you should just close the business you and also Hackingson & Parterson that Are just taking money from the owners of the bulding but not coming to do the job. WE WILL ATTACH PROOF OF WHAT WE SAID AND PLEASE DON'T TRY TO REMOVE THE PICTURES PEOPLE HAVE TO KNOW WHO YOU REALLY ARE

Natacha · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

1/5

Google

NEVER RENT FLAT EITHER BUY with DJAlexander PROPERTY is the most unprofessional and tricking rental agency never existed in Scotland. They let flats that have already big issue such my case of leak problem for six month almost while I pay almost 800 pounds for the rent and 35 pounds for "their" service. they don't answer to your email, they never call you back for update you about the issue BUT THEY GET YOUR MONEY. Maintenance and renting agents are the worst. AT BEGINNING the leak problem was only in the kitchen; then workers came to "repair" and the leaks spread in the corridor' ceiling , later on the made change the roof of the building where each owner of the flat paid around 300 pounds for repairing something that at the end it wasn't. few weeks later leak moved to the utility room and bathroom. THOSE ARE THE PICTURES IN MY FLAT, LIVING WITH BUCKETS EVERYWHERE IN THE FLAT. this started in April and we are in October, you are not shamed of the agency you are! Shame on you!!! you are always quick to answer when it is about to get your money for closing the contract but then you just disappear!! Shame on you!!!

Natacha · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

Agent replied · 11 June 2024

Natasha, i have contacted you separately about this. Just to confirm that the issue relates to an ongoing issue with the roof which is being addressed by the factor, D.J. Alexander and your landlord have no means of actioning any works to the building, as confirmed this is the responsibility of Hacking and Paterson. We have escalated with them and they have confirmed that further work will be undertaken to the roof (subject to weather). We have a Property Manager attending the property today and we have made firm commitments on the actions we will take moving forward. I appreciate your frustrations but unfortunately we are all awaiting the confirmation from the factor that the required work to the roof has been completed. If you wish to discuss this further then please come back to me directly. Regards Steve

5/5

Google

Regarding 174 Albert Street I would just like to thank Taylor French, Donna Baird and Lee Charlton for making this move as easy and hassle free as possible . A great team of very pleasant ladies, a credit to DJ Alexander-

John · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

4/5

Google

Have just let 3 properties via D J Alexander . Neill Bukes was helpful from the start and I have to say the communication at every stage has been brilliant. I have been impressed so far with the level of service received so far.

Sheetal · 12 June 2020 · DJ Alexander Edinburgh (John Cotton Centre)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

DJ Alexander is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about DJ Alexander

Which DJ Alexander office has the most reviews?

Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,978.

Where are the DJ Alexander offices?

The five DJ Alexander offices, by town:

Has DJ Alexander won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.

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