Trusted Agent profile
★★★★★
3,048 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,048 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotNew Tenants with DJ Alexander…
We are new tenants with DJ Alexander and so far have been very impressed. There was an issue with a lack of hot water in the shower and the maintenance manager David Harcus had it sorted for us the same day. With other letting agents we have used we always had to wait days if not weeks for repairs.
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotFast, efficient and friendly estate agents
Moving house is generally a stressful event on its own, never mind the fact that I had to move during Covid-19 pandemic from another city. I would like to thank Natalie Cotton and Lee Charlton for all their efforts.They have answered all my questions and requests while managing to finalise my tenancy agreement at such short notice. Because of their efforts, I did not had to continuously seek new properties as theirs are actually the best in Edinburgh and I have saved money since I secured a property really fast.All these things have helped me feel less stress and actually look forward to move into my new property. Overall, I am extremely happy with D.J. Alexander especially as I have tried a few estate agents before them and they haven't responded or helped in any way with my requests.
Hi Nicoleta, thanks for the great feedback and really please to see the team helping you through out the whole process. I will make sure I pass this on.
5/5
TrustpilotSuper fast service from Dale at DJ’s…
Super fast service from Dale at DJ’s within ten mins sent out a contractor for my gammy sink! Cheers Dale!
Hi Scott, thanks for the great feedback.
5/5
TrustpilotOutstanding service from Catherine Bruce at DJ Alexanders
I have been using D J Alexanders to rent out my property for years and they are first class. They inform me of any repairs needed immediately and advise me of the best way forward. My flat is never empty for long and they are amazing at finding new tenants. I have recently asked Alexander’s to sell my flat and Catherine Bruce has sold it for me in less than a week. Catherine is unbelievably professional and keeps me informed at all times. She also sold my husband’s flat in record time with excellent service. I really cannot praise Catherine highly enough.
Hi Collette, thanks for taking the time to leave this great feedback. I will make sure I pass this onto Catherine and really please she could help on a number of occasions.
5/5
TrustpilotD J Alexander Estate Agents
I've been renting my property for almost 18 years and DJ Alexander have acted on behalf of my landlord since the merger of EPM and themselves. D J Alexander have been excellent. I deal with Richard Anderson a lot and I feel at ease speaking to him regarding anything. The maintenance team are excellent also. My daughter has just moved out with my granddaughter and D J Alexander secured a tenancy for her, 5 minutes away from me. Elaine showed us around and Rachael dealt with all the administrative paperwork. Both were fantastic. Since moving in there has been an issue with the boiler but due to COVID and Brexit the part is out of stock. D J Alexander arranged for 3 heaters to come which came from Argos.I highly recommend D J Alexander they give a first class service.
Hi Suzy, thanks for taking the time to leave this great feedback. We really value you as a customer and we are always happy to help where we can.
5/5
TrustpilotI have had a great experience so far…
I have had a great experience so far with DJ Alexander’s glasgow team. They have been efficient and very responsive. I feel that my properties are in good hands and I can trust them to deal with anything that comes up - very helpful as I am not based in Glasgow. In particular, Catherine Bruce has been great at keeping overall control on everything and David Sullivan has also been incredibly helpful.James
Hi James, thanks for taking the time to leave this great feedback. I will make sure it is passed onto the team.
1/5
TrustpilotAvoid renting with them if you can
They had a good selection of properties and found what seemed like a nice flat with them, the problems started when we moved in.First the roof leaked as a constant stream of water into one of the bedrooms each time it rained, this was initially brushed off as “unusual high amounts of rain” to a low priority problem and only got fixed 1 month after reporting and constant pestering. This was followed by a leak from our bathroom to the flat below, which meant we couldn’t use it for 2 months before it was fixed. Then the simple problems of a blind falling off the wall in one of the bedrooms took two months from reporting (and pestering) to being fixed, this impacted privacy and made sleeping for night shifts difficult.We initially stayed as we were told they were working on a compensation package if we did, which inevitably never came. If I could sum it up it would be looks good initially, but they are very slow at dealing with any big or small problems, which is kind of the opposite of what you want as tenants and I would avoid if you can find properties with other companies!
I am disappointed to see that you have been unhappy with the service that we provided you during your tenancy. I would like to discuss this with you directly to get some further information, you can reach me on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you, Kevin Fraser, Head of Property Management
5/5
TrustpilotWe are tenants with DJ Alexander for 6…
We are tenants with DJ Alexander for 6 months and till now we had a great experience. Martin from the end of the tenancy team manager was very helpful and helped with our requests.
Hi Symela,Thanks for the great review!
1/5
TrustpilotHorrible communication. Lack of engagement.
I'm giving 1 star review because the 0 option was not available. My partner and I rented a flat managed by them and the whole process to actually get us in the flat was very quick, but after that it really has been a nightmare to have to deal with the agency. The flat that we are living in has mice, but not only 1 or 2 that are seen from time to time, mice that we see constantly at any time of the day. They go everywhere they want, they are annoying but most importantly, they truly can trigger health problems. In this case, my partner has been having allergic reactions (I'm a 100% sure he's having them from the mice since it NEVER was an issue before) and they know this because I have told them hundreds of times, via email or over the phone. They have never properly engaged with this problem, in 2 ocasions someone came and put poison but I repeated so many times that this wasn't enough. There's a HUGE hole under the sink -which we know this is the way they come through- and yet, after 6 moths living in this flat, they have not bothered on doing something about it. I suggested further things like traps so that we could free them out or ultrasonic devices, since I feel bad about them being poisoned and yet no one ever actually considered them. I would also like to mention that I did not like poison on the first place because I didn't want to find a dead mouse in the kitchen, and yet, we have encountered a few- and surprise, the people who deals with picking up a poor dead smelly mouse it us, not the agency. I was very tolerant at the start since I thought that the pandemic might be doing it hard for them to communicate or something but seeing other comments that complain about lack of communication makes me think that they are just simply internally very bad organised. I feel kind of bad leaving such a bad review but then I think that maybe other people will see this in the future and double think about renting a flat with this agency and it makes me feel better.
5/5
TrustpilotI contacted Mark Graham in the…
I contacted Mark Graham in the maintenance department and he came up trumps with some contac details I required,thank youDebbie
1/5
TrustpilotLack of communication and customer care.
Unfortunately I am having a very difficult time with DJ Alexander at the moment and I am trying to become a new tenant! Communication back and forth for the change in tenancy was perfectly fine until the required documentation was sent over. I sent over all that was requested including my passport photo, payslips, proof of address, the lot and did not even receive a recognition email to confirm this was received. I had to reach out again the following week to check in, as I was concerned this confidential information did not reach them. I received a generic "we are working on it" response. Another week passes and I need to send ANOTHER chaser just to receive a reply asking for the same documents I had already send. I resend these, once again, no confirmation these were received. This is now over two weeks since the original documentation was sent and still no progress for a move in date which is fast approaching. I send another polite request for an update and again receive a generic reply with no information. Icing on the cake, they started the email with "Dear Jane,.." My name is Jess and this thread has been ongoing for over 3 weeks?What is going on here? I understand these are challenging times and have continued to be polite and empathetic in my approach. I understand these things can take time, but I do not think it is unreasonable to expect to be kept in the loop regarding your application. There are clearly some fundamental flaws when it comes to basic customer care and attention. Is this how I can expect future communications to be after I move in to the property, if I ever do?
1/5
TrustpilotI was trying to contact them for last 3…
I was trying to contact them for last 3 weeks, no respond at all, i try through their website, Zoopla, Rightmove, And throug the phone more than 45 time, i even try to speak with some other departments twice and who ever pick up the phone they said we will email the letting department to call you back, and still no respond, which look like a real proplem and made me concern incase i ever rent any thing from them how i will be able to be in touch with them. And after i check the reviews here 🤷🏽♀️
Hi Tayseer,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
1/5
TrustpilotUnreachable
I haven’t had any experience with this company as they are just always unavailable, be it a call by phone or an attempt to reach by email / application form. It doesn’t give you any trust, so I decided to proceed with other letting agencies despite the fact that these guys have about 1/3 of all of the letting properties at the market under management.
Hi Eugene,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
1/5
GoogleI sent you about 15-20 emails asking about various locations. When we finally managed to arrange a meeting, your representative didn't show up, he didn't even write a message. Amazing service
Hi Martyna, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you.
1/5
GoogleI have been using DJ Alexander for around 2 years to rent out my property and paid around £2.5k in fees but had an absolutely shocking service from start to finish. They have not inspected the property regularly, the place has been wrecked by the tenants and they didn't even tell me when the tenants had given notice! The shower screen was broken off and in the livingroom, the place was filthy, damp in the bathroom, the front door frame has been damaged and the kitchen hob is now completely black. I have received one inspection report in 2 years and I've asked on multiple occasions where the rest are with no response. When I then advised I would be moving back into the property, they arranged for the check out to be done, but today I have just found them marketing my property on their website and Facebook. I called up and they even have viewings booked in for next week - when I am meant to be moving back in! Incompetent, would NEVER use again and would never recommend using. I am a first time landlord and I think they have taken advantage of the fact I am relatively inexperienced and just taken my money without giving a good service in return.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotDJ Alexander was very helpful…
DJ Alexander was very helpful throughout my flat purchase. My solicitor was hopeless at communicating / progressing the sale, but Catherine Bruce kept both myself and the seller up to date with any developments and was always available to help and advise.
Hi Mark,Thank you for the great review!
5/5
TrustpilotBrilliant experience
Brilliant experience. I had an issue with a flat and feared that since it was a Friday afternoon it may not have got resolved and I would have been waiting until Monday. But the guys at DJ Alexander (in particular Kevin Fraser, Richard Anderson, and Another woman I spoke to on the phone) managed to sort this out Extremely quickly - with the issue taken care of by 5pm.Overall a very dedicated team with a very fast response time.
Hi Scott,Thank you for the great review!
3/5
TrustpilotI have had no response
"I have been trying to get in contact regarding arranging a few viewings for flats that I am interested in but I have had no response. I have emailed multiple times as well as phoned on numerous occasions and it just rings out. I completely understand that they will be short staffed during this time and that things will be taking longer than usual but is there any other way I can get in contact?
Hi Mollie,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
1/5
TrustpilotAwful service non existent…
Awful service non existent communication and feedback
Hi Craig,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property, so we can look into this matter for you.
1/5
TrustpilotIncredibly poor communication and lack of clarity
TL;DRover the course of 6 weeks, the speed at which I received responses and the lack of clarity in those responses was just awful. Would definitely not recommend. 6 weeks to perform document checks vs 3 days with another Edinburgh based letting agent.It all started on 10th March where I inquired about 3 properties. I got no response whatsoever.In mid May, I inquired about another property which I received a virtual viewing for and I also requested viewings for 2 other properties.22nd May - Provided an application to apply for the above properties but requested to hold off progressing until I had seen the other virtual tours.25th May - Received the other virtual viewings and decided to proceed with our first choice.27th May - Chase up email was sent as I received no comms. Was told they would chase the landlord.29th May - Second chase up email sent as no comms. Landlord had chosen another applicant so I requested to progress with second choice.3rd June - Application for second choice rejected due to other applicant having an earlier move in date. Asked to move to 3rd choice which was accepted that day and was told leasing team would be in touch in the morning regarding documents.4th June - Holding deposit paid and all required documents completed and sent over.5th June - Online portal account created and more forms to fill in. Move in date sorted for 13th July.11th June - Chase up email sent as heard nothing regarding document checks. Out of office response.12th - 15th June - Sent email to generic address requesting more info. Was told they were short staffed hence delay in processing. I explained the situation I was in regarding rent for current property and how I wanted to have the lease signed before I provided notice on the current property so there would be minimum rental due date overlap. Was told they cannot work a month in advance.17th June - X returns from holiday and explains they are on skeleton staff but assures me the document checks will be completed before move in on the 13th July. I explained the overlapping rent issue above to X and asked what the best approach was to which I got no response.24th June - Chase up email sent as no response.25th June - Second chase up email sent. Response was checks were still being run and they will be completed by the end of the following week.3rd July - Emailed to find out the status of the checks on the assumption we would receive the lease to sign. Received a call saying some documents were missing which we then provided. We were then told that because my partner was from the EU, she couldn't be credit checked and therefore we had to pay the full deposit amount which we were still happy to do. I asked when we would receive the lease as it should have been this day.6th July - I asked again when I would receive the lease to which the response was "once all checks are completed". I asked for timelines because the move in date was in a week and panic had set in. I then asked if it was possible to push the move in date a month to the 10th of August because paying 2 sets of rent was completely not affordable. 7th July - Response was "checks will be complete by the time you move in.". They took the 10th of August to the landlord and I also asked to receive the lease by the end of the week (which we would have done anyway) so that I could provide my notice and not have any overlapping rental dates. I received no response.8th July - After talking with friends, colleagues and other agencies about this company and also completing a free online credit check in 10 minutes, we decided to withdraw our application.9th July - We applied for another property through another company.16th July - Lease signed for above property.CONCLUSION: DJ Alexander are incredibly slow and not very informative whatsoever.
Hi Cammy,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you.Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property. You can also call me directly on 0131 5241337.
1/5
TrustpilotLandlord
Even as a landlord the lack of customer service is just beyond belief.My tenants have also had no or little service. Stay away at all costs!
Hi Ian,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property.
1/5
TrustpilotExtremely frustrating experience
I have been trying to arrange a viewing for an apartment I am interested in for a week with no success. I have repeatedly called DJ Alexander but have been unable to get through to anyone in the viewing team. Last Tuesday (04/08/2020) I spoke to a member of the operations team who took my contact details to be passed on to a member of the viewing team. I was called back and advised that I would not be able to book a viewing until the tenant had moved out and would be contacted at the beginning of the next week (10/08/2020). I have not heard anything since. I have called numerous times since the 10/08/2020 and have left my contact details with two different members of the operations team and still have not been contacted. I have also sent several emails enquiring about the property and stating my keen interest, but have not received a response. I understand that DJ Alexander is extremely busy, but I am very disappointed that I have not been able to arrange a viewing for an apartment I have repeatedly expressed interest in.
Hi Lily,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
5/5
TrustpilotAmazing service
Amazing service, first class communication and our flat was let within a week. Can’t recommend them enough.
Hi Nicola, thanks for the great review!
1/5
TrustpilotNEVER ANSWERS THE PHONE!
I'm saw a rental property I'd like to view in Edinburgh but when I tried to call to arrange a viewing no-one answers the phone!So far I've called 6 times (half an hour apart) and after choosing the appropriate option the phone just rings until it cuts out! My call isn't placed in a queue nor can I leave a message. This is absolutely pathetic and completely unacceptable!ANSWER THE BLOODY PHONE!
Hi Andrew,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at ashleysmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,978.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
