Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotUtterly awful customer service.
My daughter has been communicating trying to rent a property in Edinburgh. DJ Alexander's communication is absolutely the worst I have witnessed by a long way! How they treat their customers is awful! My daughter had waited weeks for an online viewing, now she has applied she is waiting for an answer from them regarding an issue with the application. For over a week she has called and emailed every single day and got no reply from anyone despite leaving voicemails!! She is 6 months pregnant with 3rd child, needs a bigger house asap. It is absolutely disgusting how she is being treated!!
Sandra · 10 July 2020 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Hi Sandra,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at KevinFraser@djalexander.co.uk and include the address of the property your daughter has applied for, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
★★★★★ 5/5
TrustpilotA great experience
Brilliant letting agency . I rent a property and found them to be very helpful and kind especially Diane Harte. She was very helpful and patient. I do recommend them. Although we had sone issues with the deposit we I end my tenancy due to COVID-19 but They try to resolve them and offer some solutions.
Nouf · 9 July 2020 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Hi Nouf, thank you for your review.We are sorry to hear about your end of tenancy issues. Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you were letting, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
★★★★★ 5/5
GoogleRating only, no written review.
Miles · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 2/5
GoogleRating only, no written review.
Anca · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleRating only, no written review.
Alexander · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleExtremely lack of communication.
Veronica · 14 June 2020 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Good morning, we would like to investigate this further for you. Can you please contact us on complaints@stonehouseproperty.co.uk so we can look into this for you. Kind regards, Stonehouse
★★★★★ 1/5
GoogleThis is the most incompetent letting agency I've come across yet
C · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleDon't expect a reply to any email within the next century.
Sarah · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleThe staff I dealt with were very efficient and polite. No problems.
Pauline · 14 June 2020 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Good morning Pauline, Thank you so much leaving such lovely feedback. We really appreciate it. Kind regards, Stonehouse Lettings
★★★★★ 5/5
Googleprofessional team. Quick response for any fixing.
If you moving to Aberdeen, find your property with them.
Mohammad · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleWorst agency/lanlord ever. You will feel ripped off. I wish I had read these reviews before renting
Alejandro · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleI can’t stand this renting agency I don’t want to use the word “useless” but for real I can’t believe these people will come for property review and they never take any action of any of our complains. It’s so appalling!! I wish I read the reviews before I took this.
Shuaib · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleRented from Stonehouse for 9 months. They tried to charge us 500 for cleaning after my wife and I had scrubbed the place inside out. Wouldn't touch them again.
Stephen · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleBE CAREFUL! Crime Organisation, when you move out. Seriously, the flat was not fully clean when I moved in, but much cleaner when i moved out. But the agency found things that are ridiculous, not even worth to mention. FOR THIS THEY WANT NEARLY HALF OF MY DEPOSIT (£650). £281 for cleaning mirror, corner, etc dust clean.
Raif · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleAppalling company. They are professional con artists avoid at all cost. I am a landlord and they have kept all rental money for 3 months now without any explanation. This is the worst company to use if you’re a landlord.
Miro · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleWe’ve recently moved in and are very pleased with the service from Stonehouse. Any issues are solved promptly and are easy to report. The team are very professional and they have vast staff numbers.
Andrea · 14 June 2020 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Good morning Andrea, Thank you so much leaving such lovely feedback. We really appreciate it. Kind regards, Stonehouse Lettings
★★★★★ 1/5
GoogleSCAM! DONT USE THEM! Lack of communication in their company caused my partner to have a ceiling fall on her while she had a bath (yes we reported it) after we moved they charged us nearly £300 for cleaning even though flat was very clean. They are liars. Ridiculous company. Stay away from them. They are nice at the beginning but look at the other rewiews and see how they are treating tennants at the end.
Natalia · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleI went to go pick up my key for my new flat on a Saturday, and they have given me the wrong key. Which I did not figure out until later that night when I tried to enter my flat. So at 3am after 4 hours of trying to enter my flat I got a locksmith to let in, which was very expensive. The worst experience I have ever had, ever do not use them, unless you want to be stuck outside your flat all weekend
Matthew · 14 June 2020 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Good morning Matthew, I have searched our system and cannot find record of a tenant name Matthew Murphy we have residing in a property managed by Stonehouse. We also do not open currently on Saturday to hand over keys. Can you please provide the property address so we can investigate further. The email address is complaints@stonehouseproperty.co.uk . Kind Regards, Stonehouse
★★★★★ 1/5
GoogleThis should be a zero star rating !
I wish I had read all the reviews regarding this companys reputation before renting.
From what I now know they are running a scam whereby at the end of the tenancy they make false claims against the tenant.
I have never encountered a company that actively does that usually there is no problem in getting a full deposit refund. Avoid this company at all costs
Robert · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleIf i could give a negative score I would. This agency should not be allowed to operate. They have the worst customer service i have ever experienced. As a landlord, they never return my calls, have withheld money from my account and paid contractors without my approval. They constantly make accounting mistakes and cant manage the upkeeping of the property. I would advise everyone to avoid using them.
Graciela · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleDON'T USE THEM.
They are liars. They charge you for everything. No matter how you clean the apartment they are still going to get it "professionally" cleaned for ridiculous prices which will be deducted from your deposit. A lightbulb was charged at£7.20. When we moved in the wall had water damage on it and the floor needed to be replaced. They still charged us £30 for damages. They complaint that we left the football shoes outside the front door and demanded that we put them away. If you actually need them for something it will take days at best, but more like weeks.
So, don't use them, worst experience with landlord/agency ever.
Tomi · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleAbsolutely avoid. I would need to write a whole page on their horrendous service, but I will just limit myself to say that:
-they will try to charge you for everything: even for the things that are not dirty, or that were listed in the check in inventory.
-they abuse of their position to avoid cleaning charges that they or the landlord should pay for and they're careless, disorganised and obviously do not care for the details of their own reports: they make a lot of mistakes.
-do not think that you will be the exception: this is what I thought when I chose to rent a flat with Stonehouse... you will not be the exception and you will be unfairly charged.
Luckily, we had a property managed by the landlord and he agreed that the property was not as bad as described on their check-out report and we did avoid paying hundreds of pounds for cleanings. Yes, hundreds of pounds for cleaning a slightly dusty flat, which was examined without us being present and without them trying to schedule a proper check out examination....which they carried days after we moved out.
Z · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleVery quick lead time between finding the house, visiting it, accepting our application, and sending through the paperwork. On the day I was supposed to move in there was a mix-up and they were able to last-minute get me moved in! So far, house manager Alan has been very proactive and responsive with any issues or questions we've had. Not to mention the apartment itself is great!
Victor · 14 June 2020 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleOur dealings with this company started off absolutely fine (similar to many other reviewers) but quickly turned sour when you decide to leave a property. During our tenancy torrential rain was coming into our flat through the edges of the windows to a point where our tv ariel was leaking water from the wire. Stonehouse tired to fob this off on the upstairs neighbours yet still mentioned the water damage on our final inventory. This wasnt the only repair that was never fixed properly. However when you move out of the property is when the issues really start. Firstly they charge you £30 for a reference for your new landlord knowing that you have no option but to pay this fee. There's probably no point in bothering to clean the flat as they charge huge cleaning fees for minor pieces of dust or marks no matter how clean you get the place before leaving. We spent an entire weekend cleaning our flat and still got a £150 cleaning bill! You will also get charged for removal of items that were in the property when you moved in as well as damages that were listed in your inventory to start with. The worst letting agent I have dealt with. Just stay away from them, they're simply scamming tenants.
Eleanor · 14 June 2020 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Good morning, we would like to investigate this further for you. Can you please contact us on complaints@stonehouseproperty.co.uk so we can look into this for you. Kind regards, Stonehouse
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