DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

They never reply to e mails for viewings and you can never get in touch with them. Whenever I see a place that DJ Alexander is handling I just know that there is NO possibility of seeing this place up close. Horrible customer service.

Lydia · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Tried reaching the company every day for two weeks. Had no response from emails and when calling you are given options: 1 for enquiries, viewings and applications 2 for landlords looking for services There's never a response for 1 but always a response for 2 and will only refer your number and never get back. Would not recommend this company!NegativeResponsiveness

Ben · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Stay away. These unprofessional clowns wasted my time. Was waiting two weeks on hold after I submitted an application to rent, only to find out the flat got removed from the website, without ever getting any update on my application or a response to any of my emails.NegativeResponsiveness, Professionalism

Alaska · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Short but disappointing experience. They’ve been advertising a flat I was interested in and although both times that I called I’ve been promised that I will get a fair chance to a viewing it never happened. Probably even more disappointing was the fact that they kept increasing the rent every few days until I realized the listing was totally removed from Rightmove. I don’t think I’ll bother again. Totally unprofessional behavior.

Lampros · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I cannot recommend Catherine Bruce enough. She took a dismal situation and turned it around 180 degrees with her positivity, determination and drive to get to the bottom of the problem and get it solved to the best of her ability. She made the whole process of selling my flat a breeze with her focused and pragmatic approach to everything, nothing was too much trouble or too small a job . I would endorse Catherine Bruce 100% and I know who I can go to for advice and also helping me to sell any properties in the future. Thanks Catherine, you genuinely made the whole crazy process seem easy.PositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 1/5

Google

We have just finished renting with DJ Alexander and cannot recommend anyone goes with them as a letting agent. They are truly the most horrible, unpleasant, and most unprofessional letting agent I have ever had to deal with. During the process of viewing the property, alongside getting our lease signed etc. they were extremely helpful and responsive but as soon as we moved in everything changed. We disagreed with a number of items on the inventory and noted this on our inventory before sending it off only to receive no response. We chased this up 3 times over the next 2 weeks only to eventually receive a response apologising for things being missed but telling us that because our inventory was now submitted late (it wasn't when we originally sent it off) that it was too late to add the things we disagreed on. After a bit of back and forth DJ eventually conceded to send out a contractor to repair the damage to our property (a broken door entry phone) and clean the grease clogged vents which they noted on their inventory were 'cleaned to a professional standard". To get to this stage took over 2 months. On check-in we noted there was no Carbon Monoxide alarm in the property, a failure of the legal requirement to have one in Scotland where you have a gas central heating system. Again, this took months to resolve. 6 months in we began having issues with our 23 year old gas hobs in the kitchen. They would randomly spark, and ignite without input from ourselves which we saw as a significant gas safety issue. DJ Alexander responded with a email from the landlord stating " I won't be repairing it. If they don't like it well then they can move out!" and DJ Alexander defending this stance from the landlord. We referred this issue to the Scottish Court First Tier Tribunal service who accepted our case and months later (in February) around 5 or so days before go before the Tribunal we received a very panicked email from DJ Alexander offering to replace the hobs which we accepted and they did meaning we could cancel this referral. After this, we got the feeling that the landlord, and DJ Alexander were not fond of us as tenants. We received notice of a rental increase soon after this and then COVID-19 hit. During this time, they attempted to send contractors to our property to conduct PAT testing despite the government advice being that only gas safety checks should be carried out. They intimidated my partner on the phone by telling her, falsely, that we legally had to grant them access and that 'the regulations say you must' and then only backed down when I asked them to provide evidence of this guidance and referred them to the Scottish Government's webpage which showed otherwise. Almost as soon as the ban on evictions was lifted in Scotland due to coronavirus we received our notice to leave (the day after reporting that the front door lock was no longer functioning). Citing the landlord intends to sell. We are now in dispute with them over the check out inventory where they have apologised numerous times for 'mistakes' on their part but continue to chop and change what they say we are liable for. Throughout our tenancy they also attempted to make changes to their 'repairs process' which flew directly in contradiction to our lease and only conceded after we pointed this out to them. This consistent pattern of 'making mistakes' apologising for them, and then holding us liable / responsible for their lack of care/attention to detail is nothing short of unprofessional and I can truly say that I, nor will I recommend anyone, rents with DJ Alexander. I would truly rather be homeless than rent with them again. I intend to take our experience to our local MSP to ask them to campaign for better protection for those in the private rental market. DJ Alexander really do live up to their poor reputation of treating tenants unfairly and the reputation in general that private landlords have for being inhuman.NegativeResponsiveness, Professionalism

Craig · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 1/5

Google

As a tenant who had the unfortunate time of having to live in one of their properties all I can say is STAY AWAY FROM DJ ALEXANDER!! After multiple failed maintenance requests due to the black mold, broken boiler which took them 2 week to send out an emergency engineer to inspect it, wind drought windows with poor rotting frames, throughout our stay they preform little to no request until rent was threatens until fixing. In addition to this, we received an email from the same agent who moved us in threatening us with a false complaint about damages outside the property, after we asked for an inspection for the "damages" as we had caused none, the same agent told us that they will not perform the investigation but will keep the complaint on our file, without any evidence. As you can imagine, when we raised this concern their agency didn't even react to it, I am still awaiting their response to how their agent threatening us with this false complaint. Finally, when you move out you best believe you best not have had actually lived in their property because they charges us £16 from a cleaner to wipe "goodbye flat 2/2" of a chalk board on top of the condensation BETWEEN the window panes (If the condensation is in-between the window panes it means the windows aren't air tight), and £128 for what they called blue tac marks. This after them after inspecting the property 2 weeks after we vacant it allowing dust to form due to this property lack of maintenance. In addition this when requesting a full legible invoice of the costs the agents find it appropriate to pass you onto someone new, I have asked 3 agents up to now to produce this. They're more than happy and smiley when they move you in cos they know you're getting swindled and in a few week time when you need maintenance they'll take their sweet time as informed by 2 of the 3rd party contractors during their "maintenance request inspections" In the time I lived there we had over 8 different contractor come out to the property and over multiple reported issues, with a grand total of maintenance completion being 2, once again as we withheld rent. If you're a student, live in, or planning to move to Glasgow. I would highly advise against renting from DJ Alexander in the future. Modern day Highway crooks, If you don't believe me read the other tenants reviews that are below 3 stars they are from ex tenants whereas the higher reviews are from move in tenantsNegativeResponsiveness, Quality, Professionalism, Value

Kieran · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I’ve nothing but praise for Catherine Bruce and the team at DJ Alexander. Having approached several estate agents prior to putting my flat on the market it soon became obvious Catherine had the knowledge and expertise I was looking for. All my calls/emails were answered promptly and the service I received from start to finish was excellent. If I ever sell my new property, I'll be using DJ Alexander.

Roy · 12 June 2021 · DJ Alexander Glasgow

★★★★★ 5/5

Trustpilot

Friendly and efficient

Laura Mctaggart and Garry Fox were very helpful and friendly during my application to rent; they helped me finish and process the application for a very quick turn-around. Both over the phone and through emails, they answered all my queries and resolved my issues quickly and efficiently.

Jon · 11 June 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

Couldn't be happier with the service provided. I was kept up to date with the whole process. Big thank you Gill Annand for putting up with my constant emails

Rikki · 10 June 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Friendly and Professional service

My partner and I were looking for a new flat and DJ Alexander could not be more helpful. Many of the services were automated and online meaning that when we did need access to information it was readily available. If we did have more questions, and there was a lot, our contact Laura Mc was extremely responsive and friendly, often picking up the phone within minutes of me sending an email and remaining professional and friendly throughout. This is so much better than the agents I've dealt with in the past who takes hours or even days to respond. Next time we move, I'd definitely want to use D.J Alexander again!

Phil · 8 June 2021 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

Friendly and Professional service

My partner and I were looking for a new flat and DJ Alexander could not be more helpful. Many of the services were automated and online meaning that when we did need access to information it was readily available. If we did have more questions, and there was a lot, our contact Laura Mc was extremely responsive and friendly, often picking up the phone within minutes of me sending an email and remaining professional and friendly throughout. This is so much better than the agents I've dealt with in the past who takes hours or even days to respond. Next time we move, I'd definitely want to use D.J Alexander again!

Rory · 8 June 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Great first impression

This my first time renting a property from DJ Alexander and I am very pleased to work with them. Laura helped me a lot and her immediate response was really valuable and well appreciated.

Nefeli · 7 June 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Renting a flat with DJ Alexander

I rented this flat through DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat through them.

Robert · 6 May 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Laura is a Star!

Dear DJ Alexander,Thank you for all your help with what has been a tight time frame to get us into the flat at Dicksonfield, Leith this weekend (April 31st) In particular, Laura McTaggart took meticulous care of our situation and assisted us patiently with the lease preparation and final agreement documentation. Her phone calls alongside every email stage of the process truly went above and beyond for us in what has been a very challenging week for our young family. Professional, yet truly considerate. I would have no hesitation in recommending the services of DJ A in the future to any of my family, friends or colleagues. First class service and, once again, a huge thank you! Lee Anderson

Lee · 29 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Great service from Dale in Maintenance

the boiler in my rented property (I am the landlord) packed in. Dale from the maintenance team was extremely helpful - helping with getting a reputable engineer to give a 2nd opinion and then managing the process of getting quotes and getting the work completed quickly and efficiently. Hassle and stress free for myself (other than the cost :-) ) thanks Dale !

Mark · 29 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

I had a recent issue with my boiler and…

I had a recent issue with my boiler and no heating or hot water - After speaking and working with Heather at Benaird, this was resolved quickly and to satisfaction.Thank you Heather :-)

Sean · 29 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

A Good Experience

The people with whom I interacted - Alistair Scott, Rachael Bulloch and Dimitris Anagnostou - were professional and genuinely concerned to be helpful. They made the process of renting a flat as pleasant as possible.

Robert · 23 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Excellent service

I found their service highly professional. No problem was too big. They made my move to Edinburgh trouble free.

Ian · 13 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Iam very Happy with the over all…

Iam very Happy with the over all service.

Umar · 10 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Washing Machine Issue

Quick turnaround for washing machine problem, many thanks to David Harcus for the assistance.

Michael · 9 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Quick turnaround for Maintenance Issue

I am greatly satisfied with how David Harcus helped to sort out the maintenance issue I had in my flat in a quick time. Much Appreciated!

Ashby · 8 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Thank you David!

I’m really impressed by how efficient David Harcus helped me to solve a maintenance issue. Really appreciate his help!

Sui · 1 April 2021 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

New property set up

From initial contact to my property going live was absolutely effortless. Catherine Bruce made all that happen hassle free for me. Always there to give advice whether that was by email or phone call! Very professional and efficient, I would highly recommend the service DJA has provided, I will continue to use this service moving forward.

RD · 1 April 2021 · DJ Alexander Aberdeenshire