Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI had a very nice experience renting with Stonehouse. I knew Gill and Maureen which were great, very kind, proactive and helped me a lot for finding the right flat. The process was super fast and something remarkable is that, unlike other agencies in Aberdeen (and particular landlords that I treated with), in Stonehouse I was rightly advised about my rights as a tenant in Scotland, thing that gave me trust andhelped me to analyze better all the alternatives, to finally rent with them and the underlying particular landlord in my case, with which I am also very satisfied.Then, this was my particular experience and I would happily rent with them again.Thank you Gill for everything!Β Gonzalo.PositiveResponsiveness, Quality, Professionalism, Value
Gonzalo Β· 14 June 2021 Β· DJ Alexander Aberdeen
Agent replied Β· 13 June 2024
Dear Gonzalo,
Thank you for taking the time to review Stonehouse and specifically the work done by Gill and Maureen in our lettings department.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
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1/5
GoogleRating only, no written review.
Andrew Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Andrew,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you.
Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property. You can also call our enquiries team on 0131 558 3000.
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1/5
GoogleRating only, no written review.
Gisele Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Gisele,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.
Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
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5/5
GoogleRating only, no written review.
Robert Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
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5/5
GoogleRating only, no written review.
Bimbo Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Bimbo,
Thanks for the great review!
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1/5
GoogleRating only, no written review.
Andrew Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Andrew,
I am disappointed to see that you are unhappy with the service provided, please contact me directly so that I can offer some assistance. Kevin Fraser, Head of Property Management, 0131 524 1337.
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3/5
GoogleRating only, no written review.
Lewis Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Lewis, thanks for the review!
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1/5
GoogleRating only, no written review.
Dawson360 Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
I am disappointed to see that you are unhappy with the service provided, please contact me directly with some more information, so that I can offer some assistance. Kevin Fraser, Head of Property Management, 0131 524 1337 or kevinfraser@djalexander.co.uk
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1/5
GoogleRating only, no written review.
K Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
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5/5
GoogleRating only, no written review.
Nefeli Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
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1/5
GoogleStill waiting for a response...π΄π΄ β¦
Sioban Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Sioban,
Please contact me directly with your enquiry and I will ensure you get a response.
kevinfraser@djalexander.co.uk
Thank you
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5/5
GoogleExcellent service in these difficult times.PositiveResponsiveness, Quality, Professionalism
Ian Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Ian, thanks for the great review!
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1/5
GoogleProblems at beginning of tenancy due to incomplete construction works.
Greig Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Greig,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.
Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you are renting so we can look into this matter for you.
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5/5
GoogleIam very happy with the over all service.PositiveResponsiveness, Professionalism, Value
Umar Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Umar, thanks for the great review!
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1/5
Googlenon professional agency. they don't answer the phone and don't reply to emails. totally appalling
Cristina Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Cristina,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.
Please contact me at TaylorFrench@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you.
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1/5
GoogleLiterally never got back to me after 4 enquiries about the same property.
Lizzie Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Lizzie,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.
Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you.
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5/5
GoogleI found DJ Alexander very pleasant, efficient & easy to deal with.PositiveQuality, Professionalism
Jennifer Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Jennifer, thank you for the great review!
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5/5
GoogleLee Charlton was very helpful in the letting process and ensured the process went as smoothly as possible for us!
Karina Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Karina, thank you for the great review!
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5/5
GoogleFantastic team and great customer service specially Laura Mctaggart she is so professional, always very helpful and reply on any question promptly
Tamara Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Thanks for the great review Tamara!
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5/5
GoogleAbsolutely brilliant service and company highly recommend if your wanting quick and easy way forward to sercuing your own place !
The Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi The Markey Family,
Thanks for the great review!
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5/5
GoogleGreat to 'work' with, Alan and the team are always on point, things sorted. right away no questions! Recommended.
Darren Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Darren, thank you for the great review!
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5/5
GoogleDavid Harcus was very helpful with assisting on some maintenance with the house. Very professional.
Darragh Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
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4/5
GoogleGood experience, very well presented rental accomodation. Timeous details on request.
All good so far.
Jane Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Jane,
Thanks for the great review!
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1/5
GoogleTo save my time, I choose property to rent, that interests me. After sending several e-mails on this matter, I didn't get any reply :((NegativeResponsiveness
BoΕΌena Β· 12 June 2021 Β· DJ Alexander Edinburgh (John Cotton Centre)
Agent replied Β· 11 June 2024
Hi Bozena,
I am sorry you have not had a response to your enquiry. If you are still looking for a property, please send me the details directly and I will have one of the team contact you Monday morning. You can reach me on kevinfraser@djalexander.co.uk
Thank you
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