Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleCan’t actually enquire about a property as they don’t answer their phones.NegativeResponsiveness, Professionalism
James · 14 June 2021 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 13 June 2024
Hi James,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.
Please contact me at ashleysmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
★★★★★ 5/5
GoogleRating only, no written review.
And · 14 June 2021 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleRating only, no written review.
Ryan · 14 June 2021 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleRating only, no written review.
P · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear PK,
I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future.
Kind regards,
Customer Care Team
★★★★★ 4/5
GoogleRating only, no written review.
Sarah · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Sarah,
Thank you for taking the time to review Stonehouse.
We really appreciate it.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Michael,
Thank you for taking the time to review Stonehouse.
We really appreciate it.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Rikki · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Rikki,
Thank you for taking the time to review Stonehouse.
We really appreciate it.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Josh · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Josh,
Thank you for taking the time to review Stonehouse.
We really appreciate it.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleNot recommended ripped me of for cleaning billsNegativeValue
DAVID · 14 June 2021 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleGill was fab! Great from start to finish!
Alana · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Ms Bryden,
Thank you for taking the time to review Stonehouse and specifically the work done by Gill In our lettings department.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleIncompetent, unprofessional and rude every step of the way. Ripping off young people and telling bare faced lies. Avoid this company at all costs.
Tamara · 14 June 2021 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleWorst letting agency ever had misfortune to deal with
They never support tenant always bloody landlords
And they steal most of your deposit for repairs and damage that was there before you even moved into the property when you leave the property they screw you over massively and beat avoided at all costs
Steve · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Steve,
I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleAwful company. Avoid if possible. Will not give a reference until you have handed in a tenancy termination in an attempt to force you to stay with them.
Paul · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Paul,
I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with the company. Shoutout to Lynsay, who was very helpful and professional. 10/10!
Callum · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Callum,
Thank you for taking the time to review Stonehouse and specifically the work done by Lynsay in our Lettings Team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleVery professional, had no issues at all. Easy to organise viewings, and went out of their way to make everything as simple as possible.
Craig · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Mr Harris,
Thank you for taking the time to review Stonehouse Lettings.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleWow I was looking for a property and I saw one and decided to go view it and I have bin so let down untill a real nice lady answered my call her name is gill and what a beautiful lady she very professional and answered my questions and was very understanding of my needs so top class very happy 😃PositiveResponsiveness, Quality, Professionalism, Value
Ange · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Ange,
Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI was helped by Gill who was a pleasure to deal with. Gill listened to what I was looking for, great communication and very professional. Pleasure to deal with :)PositiveProfessionalism
Cheryl · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Cheryl,
Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleCalum Sinclair continues to provide an excellent service. Most recent end of tenancy has been seamless.PositiveProfessionalism
Ian · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Ian,
Thank you for taking the time to review Stonehouse and specifically the work done by Calum in our Property Management Team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI had a viewing with a lovely girl Natalie, who was amazing. She was highly professional and very knowledgeable. I would highly recommend this company.PositiveQuality, Professionalism
Caireen · 14 June 2021 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleGill was great. She was always very responsive and helpful. Definitely helped us to find the best possible property.PositiveResponsiveness, Professionalism
Peter · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Peter,
Thank you for taking the time to review Stonehouse and specifically the work done by Gill In our lettings department.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThanks to Natalie and her team. Provided me with a great friendly service. Especially the quick turnaround for an immediate entry to my flat.PositiveResponsiveness
David · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear David,
Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleI didn't even think to look at the reviews before renting, unfortunately we fell in love with the property we wanted to rent and such a shame this awful company was managing it!! It's caused so much stress and upset. Bad customer service, awful communication, rude employees, slow service if something goes wrong and would never use again, no matter how nice somewhere is!NegativeResponsiveness, Quality, Professionalism, Value
Zoe · 14 June 2021 · DJ Alexander Aberdeen
★★★★★ 4/5
GoogleJackie Stewart often assisted me with information as I have never rented before and not used old-style storage heaters for decades. Always prompt and polite with her replies.
Wendy · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Wendy,
Thank you for taking the time to review Stonehouse and specifically the work done by Jackie in our Property Management Team.
We really appreciate the lovely words.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleIf you value yourself, your personal time and your money, please stay away. No matter how beautiful the property is, it will not be worth it. Every single thing will be a hassle- chasing emails, unannounced contractor visits trying to open your door at 8am that nobody informs you of, ripping you off for imaginary cleaning issues when you leave- the fact that these people are still doing business given the way they do it, is simply astonishing.
Alexandra · 14 June 2021 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Dear Alexandra,
I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future.
Kind regards,
Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
