Dandara East Scotland estate agents in Edinburgh and Dalkeith

★★★★★ 5/5

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Excellent service

Excellent service. Very pleasant people and easy to work with.

Dylan · 7 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Responsive and fast

Bendan is a very helpful and responsive agent. He was fast and gives well versed instructions to all the matters that needs to be looked at.He guided me through and through for the needed documents up to the payment of the deposits

Adrian · 7 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Good process

Overall, the process was great. Brendan was on time for the viewings, very communicative and answered any questions that we had. Once everything was given through it really was a painless process.Brendan is definitely very professional, and helped us to get access to take measurements etc.

Vanessa · 7 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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An excellent company Dandara , and in particular one representative was a cut above the rest. His name Chad Goldsmith.

Dandara is a good, honest, reliable and trustworthy company. Nothing is concealed , and if there is room for clarification they will always come forward to assist, with no hidden agendas . On the other hand, customers also need to be seen as genuine and cooperative after all in life it’s a two way traffic, and cooperation on both parties is of the essence.Chad Goldsmith, was particularly helpful to customers, yet remained totally committed to the rules and regulations set down the company. A most pleasant , articulate, committed, trustworthy and reliable member of staff working for Dandara. He is always open to helping those in need, and nothing is too much trouble. Above all , he is extremely patient , an asset in a person, is polite and courteous too.Keith. A. Danvers-Colquhoun.Wednesday 6 April 2022.

Mr · 7 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Top job from lettings staff

Dandara Lettings have looked after my property for around 8 years, and have done it very well. They are always on top of what's happening, keep me in the loop, and action whatever we agree needs to be done quickly and efficiently. Can't ask for more.

Peter · 6 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Ex Tennant of dandara lettings.

Ex Tennant of dandara lettings.Very professional company and great communication with themI would definitely let from dandara again

Tony · 6 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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A high percentage of the time the…

A high percentage of the time the people I have engaged with at Dandara have been most helpful and considerate for my situation and have looked at resolving any issues promptly. A well run team that are courteous, acknowledging and polite.

Derek · 6 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Pleasant Visit!

Pleasant Visit!Becky was really welcoming, informative and detailed.Very impressed!!!

Dee · 6 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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The Jersey Team

Just wanted to pass on my thanks to the Jersey team at Spectrum House. Terri, Clair and Brendan do an amazing job and nothing is ever too much trouble. Their knowledge and availability to deal with the simplest to the most difficult of questions is second to none and I thank all three for the continued support. Kind regardsSeb

Mr · 5 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Really helpful staff in the Property…

Really helpful staff in the Property Rentals Team in Jersey.

Joanna · 4 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Long term tenant

I have lived in two flats at Spectrum and one at Fourteen Gloucester and can't praise the helpfulness I received from Brendon McGill. He was always on hand to answer questions and sorted out any issues that arose. I would not hesitate to contact Brendon again in the future.

Cheryl · 4 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Lovely visit!

Lovely visit!I visited St Michaels Park over the weekend and well, it is stunning. What a great sales team you have over there, very informative and welcoming. Me and my partner were first interested in the Upnor house type but have unfortunately missed out as they are all reserved, and I'm not surprised! Lovely layout on a beautiful site, but I was just too late. Wish the team all the best and everyone who purchases on the site as it just looks wonderful. I will definitely keep my eye out for more dandara developments in the area!

Anonymous · 4 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 1/5

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Poor Customer Service

In late 2021 we decided to purchase a house on the St Michaels Park development and made contact with Kelly, the sales rep on site. This should have been an indicator of things to come. Kelly was always impossible to get hold of and never returned our calls.Our original plan was to put our house on the market, but we didn’t want to do it without knowing when the new house would be ready. After a lot of chasing, Kelly finally gave us the completion date in Feb 2022 and suggested we use Assisted Move. Another sign of things to come was Kelly getting the price of the house wrong. Surely an essential part of the job?We were told that we would have four weeks to sell and then there would be a review. The New Homes Group were instructed by Dandara to sell our home and, after they made contact, ensured our credentials and organised valuations our house went onto the market a week later.Three and a half weeks after that, Kelly contacted us to let us know that we had until the following Monday to sell or our reservation would be terminated. Whilst this came as no great surprise, we were disappointed at the lack of a review that we had been told would come first. Kelly explained to us that there was no negotiation to be had around this and that Monday would be our final day of marketing.Later that day, the New Homes Group telephoned us with the news that they were terminating our reservation with immediate effect. This, obviously, came as a great surprise! I telephoned Kelly to ask about this and was told categorically, by her, that the New Homes Group were wrong. Kelly explained that she would call them to sort it out and then call me back. I heard nothing more and received no call back.The following day I received a call from one of the estate agents appointed by the New Homes Group to let us know they had been instructed to remove our house from the market immediately.I telephoned Kelly who expressed great remorse in our situation, but blamed her Head Office for the decision and the actions taken. No apology for (again) not calling me back, no apology for her giving the incorrect date (twice) of the termination of our marketing and no apology for us having to hear the news from an estate agent rather than her.I have had a small email exchange with Kelly since the above, but still no apology or explanation as to why we were only given three and a half weeks of marketing or why she was telling us that we had until the following Monday even after the New Homes Group were telling us differently. I have also emailed her manager, but am yet to receive a reply.Whilst I appreciate that nothing is ever set in stone with house purchases we feel particularly aggrieved that the ‘review’ never materialised and that our marketing was cancelled with no notice despite being told twice by Kelly that it was due to finish five days later. It was also very disappointing that Kelly didn’t have the courage to call us back with the news that she was wrong and left us to find out from one of the estate agents.For a company that supposedly prides itself in customer satisfaction, I strongly feel they have let themselves down on this occasion.

Paul · 3 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Grandhome Development Aberdeen

Susan at Grandhome development has been a huge help from start to finish and we could not be happier. We are delighted with our home and the service.

Erinna · 1 April 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Saxon Park Bedfordshire

From the first correspondence with the sales team they have been extremely helpful and informative. We initially showed some interest in the Saxon park site where we spoke with Rebecca and Jade. They were very informative and happy for us to look around another site they were currently developing. We showed some interest in a few properties and as soon as they were released we were contacted as promised, this allowed us to reserve the plot we really wanted. Once we reserved our property we have received regular communication with updates on the progress of the build. We have been really happy with the service so far and would highly recommend them as a developer.

Mark · 27 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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The Grove house purchase

We have just completed on the purchase of our property on The Grove Estate. This has been our first experience of buying a new build and I have to say the process has been seem less. I can’t speak highly enough of Janet and her team they have been there on hand for every question and always been swift and helpful in replying. I would definitely rate the experience as a 10/10 if you are thinking of starting your new build purchase.

Miss · 24 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Renting a property…

Brendan from the letting team has been very friendly and helpful. Replies to all emails quickly and seems to be knowledgeable about anything he is asked. Great service.

Courtney · 23 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 4/5

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I have always had good experiences

I have always had good experiences. The lettings agents have always been on hand in a quick and efficient manner to help with any request or enquiry.

Anonymous · 23 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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The Grove Haddenham

I recently visited the site and was very impressed with the service I received. Sadly, they had no properties that suited my time frame but the experience I had dealing with the staff was the best I have had in my search and had my circumstances been different I would certainly have purchased there.

Anonymous · 22 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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The Grove Haddenham

The Grove HaddenhamExcellent service and care from Janet she explained everything she was very clear and went above and Beyond to make sure I was fully informed

Geraldine · 22 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Nightingale Place

The experience so far has been an extremely easy one. Andrew and Joe, our sales advisors, have kept us up to date throughout the process and they are always available to help with any questions. They are professional yet great fun to deal with.We are excited to complete the rest of our sales journey with Dandara and move into our first home.Thanks guys.

Oliver · 22 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Saxon Park

I can’t thank Jade and Rebecca enough! They are both amazing. They have given us 5* if not more customer service, they really understood what we wanted and went above and beyond for us. They make you feel like no question is a bother and have made our journey so far the best it can be. I would recommend them to anyone (have already recommended 2 people)! I can’t wait to move into our beautiful house! THANK YOU BOTH SO MUCH!

Imogen · 22 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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Outstanding Service- Property Maintenance

My balcony door got damaged by strong winds a few weeks back. I called Dandara and they were very swift in organising repairs through the property management company. I was particularly pleased that they kept me posted on developments until my door was fixed. Special mention to Terri and team for a fantastic job.

Rhodrick · 22 March 2022 · Dandara East Scotland Edinburgh

★★★★★ 5/5

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It's not often that i give reviews but…

It's not often that i give reviews but the service i have been given by Helen at the Dandara office in Victoria Street is 5 star.

Tim · 22 March 2022 · Dandara East Scotland Edinburgh