Trusted Agent profile
★★★★★
1,623 reviews across 2 offices and 2 platforms
Dandara East Scotland has two offices, in Edinburgh and Dalkeith. Together they have 1,623 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara East Scotland's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCarmela McFarlane
We are first time buyers with Dandara and they have been great so far. Carmela at Shawfair has been so helpful and great at communicating with us, she has made the process so much easier!
Thank you so much for your great review, Carmela will be thrilled with your feedback.
5/5
TrustpilotBrendan McGill was an absolute star…
Brendan McGill was an absolute star when we rented out a flat at Castle Quay, nothing was too much trouble for Brendan, he always ensured that we were kept informed and our tenants were happy.
Great to hear Brendan was so helpful, many thanks for taking the time to leave a review
5/5
TrustpilotI have been a tenant for a number of…
I have been a tenant for a number of years and Terri and the team have been amazing, Always there to help and able to correct problems within a short space of time. Highly recommended.
That's great to hear! Many thanks for taking the time to leave a review
5/5
TrustpilotExcellent service
I rented an apartment for eleven years and have always had an excellent service from the Dandara team, in particular Brendan McGill, who was always so friendly, helpful, and professional, and nothing was ever too much trouble. Everything was always dealt with so promptly and efficiently, and I was always informed about any changes. I would highly recommend Dandara who have provided an outstanding service. Thank you so much for everything.
Great to hear Brendan and the team have been so helpful, many thanks for taking the time to leave a review
5/5
TrustpilotFantastic service provided by the…
Fantastic service provided by the Dandara team. I rented an apartment for 3 years and I felt very well looked after.
That's great to hear! Many thanks for taking the time to leave a review
5/5
TrustpilotBrendan McGill - excellent service
Excellent and very quick service from Brendan from start to finish renewing my lease - highly recommend!
Great to hear Brendan was so helpful, many thanks for taking the time to leave a review
5/5
TrustpilotBrendan McGill letting manager is…
Brendan McGill letting manager is professional, responsive and always has tenants best interest at the forefront of his communication. I am extremely happy with the service that Brendan has provided for his landlords. He is a warm, kind and very funny individual whom I trust to make the best decisions in collaboration with my landlord. Thank you for ever you have done for me Brendan. You are an absolute asset to Dandara and they are very privileged to have you on their Team!
Great to hear Brendan was so helpful, many thanks for taking the time to leave a review
5/5
TrustpilotSo far, so great!
So far, so great! We put down a reservation fee in November 2021 at Dandara, Shawfair near Edinburgh and so far our experience of Dandara's customer service has been excellent. We first met Carmela at the show house and she couldn't have been more attentive, she did everything to understand our needs during the visit. She was also very patient with our little toddler! We have been in constant contact with Carmela while working on our choices for kitchens, tiling and other elements. Carmela has been very patient and very quick to respond to our questions. We recently met with the Site Manager Kyle who was well informed and knowledgeable. Every time we visit the sales house the team give us a warm welcome and they are very reassuring about the whole process. So far, so great and I will write another review once we have moved into our new home.
Thank you for leaving such a wonderful review about the Shawfair team, Carmela will be delighted. We hope you love your new home once you've moved in!
2/5
TrustpilotSycamores in Bearsted - Still Having Issues
Having moved into our new house over four months ago, I wish we could say we were completely happy, but we’d be lying.Positives first. The house itself is beautiful and we’re really happy to be here. It’s well designed, well proportioned, and the overall finish and location are very good. Becky and the sales team at the start were brilliant, and everyone we’ve dealt with since have been very friendly and courteous throughout.But we’ve had major issues, some of which are still unresolved. When we first moved in, within a few days we had a leaking shower in an en-suite which caused a damp patch on the ceiling below. The leak itself was eventually resolved, but it was a painful process and there are still knock on effects that haven’t been dealt with. It actually ended up being three separate leaks in the master en-suite alone (that we’re aware of). We still have dark damp patches in the grout of the tiled floor which means that water is probably still trapped underneath, and the floor will probably need to be taken up and redone.We also had a nightmare with the front window of the master bedroom where water would literally pour in when it rained heavily. Again, this has now been resolved, though it took weeks of stress and disruption.Other issues have included major redecoration work to redo the downstairs ceilings as they were really rough before, which resulted in lots of mess and disruption, as well as many other smaller issues.There were times before Christmas when my wife and I would joke about how many trades we would have coming into the house to fix problems in a given week. When I say we joked, we certainly weren’t laughing. We were trying to live around it and I don’t know what we would have done if I wasn’t still working from home.Four months on, and our snagging list is over fifty items, and those are just the ones that have been rectified - we’re still having to chase for other items to be complete, including poor exterior brickwork, scratched shower glass and issues with the front door. When we first moved in, we spoke to other residents in the same development who said they had had similar issues. One of the residents said that, after four months, he finally had everything resolved. We thought he had just had a bad experience, but it feels like this is the norm.As alluded to above, the worst part is the constant chasing. Sue from customer care is lovely, really friendly and it’s not her fault, but overall Dandara’s customer care has, in my opinion, been terrible. Weeks and weeks go by and you have to constantly email and phone them. You hardly ever get a response from them and we’re basically having to project manage outstanding issues ourselves on a house that cost a LOT of money and should have been finished to a much better standard in the first place.We’d never bought a new build before but we’d heard that they can be prone to problems and issues afterwards, and from speaking to other people, Dandara certainly have a better reputation than some of the other bigger name house builders, but what should have been an amazing experience for us has just been tainted by things that should have been done a lot better when the house was being built, combined with a complete lack of proactive customer care afterwards. The saddest part is that we’ve had so much stress and disruption over months, but we’ve not had anything in the way of a proper apology, any kind of gesture of goodwill, or just any kind of ownership by Dandara or proper recognition that things should have been done better at the start. It still doesn't feel like there's an end is sight, or that anyone at Dandara is even taking our issues seriously.
Thank you for your review, we value your feedback and we’re happy to hear you received such good service from Becky and the rest of the sales team. We are, of course, disappointed that you have had issues since you’ve moved into your new home and we understand a comprehensive plan is in place to rectify any remedial work that is outstanding.
5/5
TrustpilotRental apartment
I would like to congratulate the team on the Lettings department of Dandara. I recently took on the tenancy of a new apartment through Dandara Lettings for one year. From taking on the tenancy to vacating, the Dandara team were professional and ever helpful. In particular Terri Boothe was stand out efficient and made the cessation of the tenancy easy and painless.Well done Dandara.
Thank you for your wonderful about the service you have received, Terri in particular will be thrilled.
5/5
TrustpilotGood experience with Novo!!
We recently bought a house at Drayton by Novo Dandara. We are extremely happy with our new house. Special mention to the marketing advisors here Ms. Tracy and Ms. VelThey are very really nice and very prompt about updating various stages of our house purchase.After sale service is good so far.
Thank you for leaving such great comments about Tracy and Val, they will be delighted. We're delighted you love your new home.
5/5
TrustpilotHappy Customer
Hi we moved in to our new house in North Berwick a few days ago built by Dandara. I am very happy with the service we have received. The house is amazing. Nicky has being outstanding and allwsys on the other end of the phone. The work man on site have being very helpful. Here's to many years living in our house.A very happy Kerr Family
Thank you so much for your review. Many congratulations on your new home, we're sure you'll be very happy there for many years too!
5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish from the New River View team in Winchmore Hill. It’s been 5 weeks since I moved to my new flat and both the sales and maintenance teams went that extra mile to help me with any minor issues that were raised. I want to thank Sarah, Chad, Bobby and Konstantin for the excellent service they have provided.
Thank you so much for your great feedback about the team, they will be delighted with your review. Many congratulations on your new home.
4/5
TrustpilotBarley Brae North Berwick
It is almost a year since we reserved our plot for The Maple at Barley Brae. It has been an experience having now moved in to our beautiful new home on 5 November.Given the problems with Covid, supplies of building materials and staff levels our entry date was put back from June and we did not receive our keys until 5 November. This was a "nightmare" for us having moved out of our previous property at the end of April. This delay caused some fraught phone conversations with myself and Nicky at Barley Brae! The only advantage was that we bought this house at the agreed purchase price as r December 2020 which definitely worked in our favour.Nicky had advised that given the build timescales she had chosen some of the internal finishes, namely tiles, colour of kitchen, worktops etc. I would have to say that Nicky's choices were fantastic as we are delighted with her choices. In the run up to obtaining the keys Nick kept us up to date with any issues, procedures etc which was very much appreciated. Nicky definitely takes ownership of the process and was very helpful up to and including the moving in process.On moving in inevitively there were snagging issues and at this stage we were handed over to the Site Manager Alasdair and his deputy Edyta. Both have been extremely helpful in sorting the snagging issues and there has been no problems in agreeing any remedial action to be taken to resolve any issues. Both Alasdair and Edyta are literally "on site" and are both very helpful in any issues we have had to sort. Our "snagger" Piotr has bee fantastic and can turn his hand to all trades.Having been in out previous house for 30+ years we were wary about this move but despite all the issues from covid, time delays etc we are delighted with our new home and the quality in the finished home is excellent. I would definitely recommend a Dandara home to anyone who is considering buying one, despite delays etc!!
We're so sorry that you were delayed moving in but delighted to hear that the team have been so helpful. Moving can be a stressful time so we're pleased the team made it as easy as possible for you. We hope you have many happy years in your new Dandara home.
5/5
TrustpilotDandara - Novo! Outstanding Customer Care
We have now been in our new home for a little over 6 weeks and I can honestly say that the customer journey from Dandara - Novo - Drayton has been hassle and problem free. Val and her team have been a pleasure throughout. They keep you updated every step if the way, we were looking at a potential delay on our move date and Val done everything she could to have us complete on time. Upon moving in some snagging issues were noted, we supplied the list to Kieran (site manager) and everything was rectified within a week. No messing about or chasing needed.Overall a very pleassureable house purchase that went as smoothly as it could have. 1 very happy family in their new home Thanks so much to the team here.
We're delighted with your review, thank you, and even more so that you're so happy with your new home. We hope you have many happy years there.
5/5
TrustpilotMy fiancé and I bought our first home…
My fiancé and I bought our first home at the Grandhome development in Bridge Of Don. Being a first time buyer was quite daunting however Susan made the experience stress free and was there to answer the many questions we had. We would both like to say a big thank you to Susan for her professionalism and friendly approach.We look forward to many happy years in our new Dandara home.
Thank you for your wonderful review, we're glad the team were able to help and Susan will be thrilled with your comments. We hope you're very happy in your new Dandara home.
5/5
TrustpilotWe are delighted with our new house in…
We are delighted with our new house in Grandhome and can't wait to make it our home. Susan was very helpful in helping us with the sale and the whole experience went very smoothly.
Thank you for your wonderful review, we're glad the team were able to help and Susan will be thrilled with your comments. We hope you're very happy in your new Dandara home.
5/5
TrustpilotGrandhome
Purchasing our home with Dandara was a positive experience from start to finish. Anyone buying a home knows how stressful it is, but Dandara staff made the process as stress free as possible. Site staff were exceptionally helpful and answered any queries or concerns we had throughout the whole process and after care service was very good. Quality of homes are built to a high standard
Thank you for your wonderful review, we're very proud of our home and we're glad you were so impressed! The team on site will be thrilled with your comments. We hope you're very happy in your new Dandara home.
5/5
TrustpilotWe are very happy with our house,well…
We are very happy with our house,well built and comfortable .Susan the sales lady was extremely helpful getting what we felt was a very good deal.
Thank you for your kind comments, Susan will be so pleased you took the time to leave a review.
5/5
TrustpilotGrandhome
I would like to thank everyone at Dandara for there help and advice on purchasing a new house in Grandhome, Steven
You're most welcome! We hope you'll be very happy in your new home.
5/5
TrustpilotGreat homes, with great service.
Simply cannot fault Dandara from the time we decided to purchase, to now, the point of having moved in 18 months ago. Having lived in a few different house builds I can say that the quality and finishing of Dandara homes is very high. Not only a good quality home, but they have backed this up with any snagging that will inevitably be required in a new build. All staff - Sales, Site Manager, Snaggers etc. provide efficient high quality service where nothing has provided a problem.
Thank you for taking the time to leave such a great review. We're delighted you're happy in your new Dandara home and hope you will be for many years to come.
5/5
TrustpilotHard to fault Dandara in terms of their properties and service
Recently purchased a property from Dandara in Aberdeen. Did look around at other developments but the quality and style of the properties available with Dandara was noticeably higher. The whole process was the easiest I've encountered in buying property. Fully information was given as and when required. On moving in a full induction was provided covering every facility/service within the house plus a welcome gift (nice touch). The sales consultant, Susan, couldn't be more helpful. On reporting snags in the property (understandable in a new build) the Customer Service Team remedy almost immediately (The Snag Team are amazing whatever the job). The only problem I encountered was a lack of internet connection (fibre optic cable broken) for the first week. Such services should be checked before the property is transferred over. Overall, however, a thoroughly professional, efficient and friendly service. Would definitely recommend. And the property is amazing.
Dear Mr Clifford, thank you for taking the time to leave such an incredible review. We're delighted to know you're so pleased with your property and we will take onboard all of your comments.
5/5
TrustpilotDownsizing to Dandara
We have recently moved into a Dandara Novo property in Drayton. The quality and attention to detail of the build is first class, with any minor issues resolved without delay, our thanks go to Kieran for his efficient support.Special thanks to Val and Tracey in the Sales office for their commitment and patience. Without them and their support our move to Dandara Novo homes would have been a lot harder to achieve. Our sincere thanks to the whole team.
Thank you for your kind review, we're delighted to receive such positive feedback about the team who try to go above and beyond for all our customers. We hope you'll be very happy in your new home.
5/5
TrustpilotThank you Dandara
We had a very positive experience with Dandara. We bought our home at Novo Drayton. The homes are beautiful, the sales team couldn't be more efficient and helpful.Tracey and Val made the whole process easy and were always there for us.
Thank you for your fantastic review, Tracey and Val will be so pleased with your comments. We hope you'll be very happy in your new home.
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Edinburgh has the most, with 1,591 reviews rated 4.8 out of 5, followed by Dalkeith with 233.
