5/5
Great service from a polite and…
Great service from a polite and professional team
Agent replied · 11 June 2024
That's great to hear, thank you so much for taking the time to leave a great review.
Trusted Agent profile
★★★★★
1,623 reviews across 2 offices and 2 platforms
Dandara East Scotland has two offices, in Edinburgh and Dalkeith. Together they have 1,623 reviews on two platforms, rated 4.8 out of 5 overall.
Dandara East Scotland's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great service from a polite and…
Great service from a polite and professional team
That's great to hear, thank you so much for taking the time to leave a great review.
5/5
Renewal of lease
Renewal of lease, professional & fast turnaround.
That's great to hear, thank you so much for taking the time to leave a great review.
5/5
Good communication and service
Rating only, no written review.
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5/5
Both Andrew and Joe made my home buying…
Both Andrew and Joe made my home buying painless, which is not something I usually associate with buying! They made the whole transaction quick, easy and efficient, I really cannot thank them enough! Would 100% recommend and already have.
Thank you for taking the time to leave such a great review. That's great to hear, we're delighted you're so happy with our service and the team. Andrew and Joe will be thrilled with your comments!
5/5
What a fantastic team!
What a pleasant experience buying our first home. A very friendly and welcoming team at Nightingale Place. Andrew and Joe were professional, knowledgeable and guided us through the process. Both are huge assists to the team at Dandara and would recommend highly!
Thank you so much for your great review, Andrew and Joe will be delighted with your feedback.
5/5
Superb service.
Superb service.The Dandara team have been looking after my property for many years. Over this time they have provided superb service. My tenant and my property have been well looked after. I would very highly recommend Dandara.
Thank you so much for your great review, the team will be thrilled with your feedback.
5/5
Proactive approach
Brendan was proactive in asking if the tenant had paid some funds. We had a simple exchange and the tenant was contacted and a money transfer was completed.The pleasing thing is the proactive nature of the manner in which a problem was identified and resolved rather than me chasing.
Thank you for your kind comments about Brendan. We're glad you've had such a positive experience.
4/5
The service has been good and they’ve…
The service has been good and they’ve dealt with my queries in a timely manner.
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5/5
We are so delighted with our new…
We are so delighted with our new Dandara home at Hazlewood Aberdeen 😁Alanna the sales lady there was so helpful from my initial enquiry. She was so flexible at fitting us in for viewings and to answer any questions we had. Even after we had reserved and paid a deposit and wanted to see the house yet again to measure up etc Alanna was so accommodating. Our house was pretty perfect for moving day and any small normal new build home issues have been resolved so quickly fromThe customer service team.We have had a wonderful experience and cannot recommend Dandara enough for your new build home.
Congratulations on your new Dandara home! Thank you for taking the time to leave a great review. That's great to hear, we're delighted you're so happy with our service and the team.
5/5
Excellent service
Excellent service. Staff are always pro-active, helpful and very professional.
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5/5
Pantiles Perfection!
From our first involvement onward, the level of service we received from the Dandarra team has been excellence personified! The initial and subsequent meetings with Tommy were enthusiastic, informative and added to our appreciation of The Potteries as a home. Once we had committed to our purchase, Emma and the the support team kept matters up to speed. A watchful eye on both our buying and selling processes was invaluable and without her polite but persistent efforts with all parties in the transactions, our critical time deadlines would not have been met. Thank you Emma, your efforts went above and beyond and the Dandarra team as a whole produced a Premier Division performance.
Thank you so much for your kind review of the company and of Tommy and Emma in particular, they will be thrilled with your comments! We're glad to hear you've had such a positive experience. Wishing you all the best with your new Dandara home.
4/5
Great support and very responsive
The team was able to help find a really nice place before arriving on the island, which made my move ten times easier. They were also very responsive via email, which made liaising with the landlord and sorting out handover of the keys fairly seamless considering the circumstances.
Thank you for taking the time to leave a great review! That's great to hear, we're delighted you're so happy with our service and the team.
5/5
Andrea @ Hazlewood
If your intending to buy a house at Dandara Hazlewood then Andrea will go above and beyond. She was extremely welcoming and answered all of our questions. So much so we have reserved a house at the development.
Thank you so much for your great review, Andrea will be delighted with your feedback. Wishing you all the best with your new Dandara home.
5/5
The team at The Sweetings in East…
The team at The Sweetings in East Malling were so helpful when I went to visit. Very knowledgable and friendly. Would highly recommend!
What great feedback; thank you! We're delighted to hear you had such a good experience.
5/5
Thank you!
Had such a great time at The Sweetings in East Malling. Thank you George and Becky 😊
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience.
5/5
Ingram Family
I have always found that the team looking after our units have been proactive ensuring matters are dealt with and responsive when we have raised questions etc. They are friendly and helpful and Sue and I are both very pleased with their service
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience.
5/5
Great service
Great service from Dandara moving from one flat of theirs in Jersey to another. They've been especially helpful liaising with both landlords to make dates line up etc. Thanks to Brendan who has been a great help.
Thank you for taking the time to leave such a great review. That's great to hear, we're delighted you're so happy with our service and the team. Brendan will be thrilled with your comments!
5/5
I moved onto spectrum apartments i…
I moved onto spectrum apartments i while ago I was going through a tough time but the (Dandara rental team) made it so easy for me to move in ..Very accommodating very friendly The apartment was immaculate .
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience.
5/5
Great service as always from Brendan…
Great service as always from Brendan and the team at Dandara.
That's great to hear, thank you so much for taking the time to leave a great review.
5/5
Just wanted to leave a couple of words…
Just wanted to leave a couple of words to say what a great experience we had at The Sweetings with Becky and George. They were friendly, honest and professional. Would recommend
Thank you so much for your great review, Becky and George will be delighted with your feedback.
3/5
Mxed Minds about Dandara.
I am in mixed Minds about Dandara.In Octobre 2021 I signed a purchase agréement (Tunbridge Wells, Kent) and thé sales service from Dandara was excellent. Unfortunately my buyer pulled out and i couldn't exchange on thé agrééd date and as a result i Lost thé house. Although i found another buyer very quickly and wanted to sign for another house on thé estate, thé sale team were extremely poor this Time round and i almost got thé impression that they didn't want me to buy ??!! Thé consultant who had accompagnied me since thé beginning no longer answered my mails and i someone else "took over" yet this consultant didn't know any of thé History or exchanges that i had had with thé first sales consultant. Then thé first consultant would pop UP every now and then but in a very "i am not really involved / i've moved on to something else" manner...it was very incohérent and i felt very "abandonnéd". I don't know if thé team was tired as they were at thé end of a 5 year sales programme or if they just didn't Care however thé service was very poor at thé end. It all Turned out ok and thé purchase went through second Time round as i did alot of pushing and insisting however i was very disappointed particularly with thé sales consultant who disappeared.My biggest "problèm" with Dandara is that their sales team is very pushy to get positive feedback via reviews published. When my first house purchase fell through my sales consultant asked me to put a comment online suggesting that i mention this and that and that i Say good things on her service. My review reflected my expérience until that day however After thé poor sales service for thé second house i felt that thé sales consultant should have waited until thé end of thé sale before asking for a review. This may have motivated her to do a better job second Time round? Today i now have another sales consultant writing /calling every week asking me to fill out a New homebuilders survey even if thé end date is mid August ! And it was even said in his mail " please reply truthfully however if you could put a yes for recommending us it would bé much appréciated and this will help us keep our 5 star rating". Firstly i think it is way too early to Ask for honest feedback from New home owners and thèse suveys should bé done After a year of living in a New home as any issues that may arise will probably NOT bé in thé first 4 months. Just a "yes" at thé end of thé survey allows for a 5 star rating but doesn't take into account other comments. Also i find it a little inappropriate for Dandara sales consultants to Ask customers to give reviews before complétion and thé handing over of keys and suggesting what areas to comment on. Clearly this influences thé reviews in a distorted manner. Anyway my house sale went through, thé house seems generally ok (After 3 months). Thé After sales Customer service really needs to bé improved as i need to chase alot. Some Snagging issues which date back to thé day i moved in have still not been resolved and this is not in alignment with thé Dandara promise...Issues - customer service After purchase/ Dandara promiseSales teams pushing for reviews way too earlyI am however enjoying my house, i love thé neighbourhood and apart from thè minor issues i am in général pleased (moved in 2 months ago).
Thank you so much for your review and feedback, we have taken your comments on board and will discuss further with the team. We are glad to hear you are enjoying your new home and we will ensure the customer service team contacts you in a timely fashion to resolve your outstanding issues.
5/5
We want to say how delighted we are…
We want to say how delighted we are with the help and support we have received from Joe and Andrew at the Nightingale Place , Battle marketing suite. They have been so good at answering our many questions, have been patient and the level of their grasp of the Technical information has been great. My husband is a Building Engineer so we are familiar with plans. The attention to detail by the Dandara Team is wonderful and the whole site is carefully set out and enviromentally sympathetic. Rod and Lesley Eldridge
Thank you for taking the time to leave such a great review. That's great to hear, we're delighted you're so happy with our service and the team. Joe and Andrew will be thrilled with your comments!
5/5
The Sweetings, Kent
Thank you for all your guidance and support Becky and George.You made sense of the whole procedure of buying a new build!
Thank you for taking the time to leave a review, we're delighted to hear you had such a good experience with Becky and George.
5/5
Attention to detail from beginning to end
Thanks to Alanna and the team at the Hazlewood developments. The pre-sales team were very accommodating to our situation and requests for viewings and information. Everything was clearly explained and the purchasing process happened to our requested schedule without any hitches. After moving in, the team have been helpful and responsive to the few snagging items we have requested attention to. We love our new home and really appreciate the quality of the Dandara build.
Congratulations on your new Dandara home! Thank you for taking the time to leave a great review. That's great to hear, we're delighted you're so happy with our service and the team.
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Edinburgh has the most, with 1,591 reviews rated 4.8 out of 5, followed by Dalkeith with 233.