Trusted Agent profile
★★★★★
933 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 933 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
56
Reviews on Trustpilot
Business-wide
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Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from start to finish by Ann, always answered any questions and pointed me in the right direction on buying my first home.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a review. We are delighted to hear Ann gave you such great service and we wish you all the best in your new home!
5/5
GoogleThe whole team worked really well to help sell the house, also very competitive rates. Would recommend to anyone selling a house in the area.PositiveResponsiveness, Professionalism, Value
Thank you for your 5* review Russell!
5/5
GoogleAbsolute amazing service from all at cumbrian properties. Especially Susan Moses. Cannot thank her enough for all of the help and kindness~! :) xx
Thank you for your kind review Claire. We have passed your comments onto Sue!
5/5
GoogleI dealt with David Hogarth who was professional and upfront with me throughout as I was selling my late mother's property as her executor. Highly recommend.
Many thanks for your review Tim. Great to hear you have received a professional service!
5/5
GoogleReally easy to get in touch with and Gemma was really friendly to deal with too. Everything along the way was done by phone or email so it was effortless and they seem genuinely interested in you as a customer.
Thanks for your review Liam! We will pass your comments on to Gemma.
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleExcellent service with professional staff
Thank you for your 5* review James!
1/5
GoogleVery disappointed with service. Would never use again.NegativeValue
We are sorry to hear you were not satisfied with the service you received from us. We were working remotely during lockdown on your particular property which obviously did affect our usual service. However we were pleased to complete on the sale for you and we wish you all the best in your new home!
5/5
GoogleExtremely professional and very responsive. Excellent service.PositiveProfessionalism
Thank you for taking the time to leave a review Alan!
5/5
GoogleSuper customer service from Susan. Attentive and not overbearing as some can be.
Thank you for your 5* review Marc! We hope you have settled into your new home well.
5/5
GoogleVery helpful and friendly, Sarah answered all my queries promptly and I was in within two weeksPositiveResponsiveness
Thank you for your review Hannah! We are pleased Sarah was able to work quickly to get you into your new home and hope you have settled in well.
4/5
GoogleGreat service, all the team really lovely to deal with. Would highly recommend!
Thank you for your kind review Claire!
5/5
GoogleThank to all staff from Cumbrian Properties, especially to Gemma Irving for dealing with our sale very well and professional.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5 star review Pati! We have passed your comments on to Gemma and wish you all the best.
5/5
GoogleSusan and the team have been brilliant from start to finish-Highly recommend them-thanks CPPositiveProfessionalism
Thank you for your kind review!
5/5
GoogleGreat to deal with. Sue and Jodie were helpful and found a great tenant.PositiveQuality, Professionalism
Thank you for your 5* review!
5/5
GoogleProfessional, facilitated the most painless house move I've ever done! Helpful, answered all my questions, easy to work with.
Thank you for you 5* review Tom. We hope you are settled into your new home!
5/5
GoogleA big Thank you from myself and David to Anne, Jackie and Rebecca for their excellent service as our property sold within the first week!
Thank you for your kind review!
5/5
GooglePlease pass on our sincere thanks to Jackie & the Team, for selling our property in 1 Week! & taking the hassle out of a stressful process-highly recommend these guys!
Thank you for your 5 star review!
5/5
GoogleSusan at Cumbrian Properties was courteous, professional, helpful and down to earth every step of the way. Would reccomend highly.PositiveProfessionalism
Thank you for your 5* review James. We are pleased to hear you have received such a good service from our Susan.
5/5
GoogleVery professional service. Susan Moses at the Office kept me well informed about the progress. Very friendly and cordial despite Covid restrictions. I really appreciate the overal effort.PositiveProfessionalism
Thank you for your review Nabil. Great to hear that you have received excellent service from Susan!
5/5
GoogleThey dealt with a new rental for me and, even though my circumstances are a little unusual, it was quick easy and I am very pleased with the outcome. I'd use these agents again.PositiveResponsiveness, Professionalism
Thank you for your 5* review Paul!
5/5
GoogleI have been renting with Cumbrian Properties since 2013. Definitely the cheapest lettings out there, great staff and very professional what more could you ask for.PositiveResponsiveness, Professionalism, Value
Thank you for your 5* review Jarmila!
5/5
GoogleJust about to close a deal with CP. Dealt with Gemma who was always bubbly and helpful. The process has gone smoothly and without hassle, so well done and thank you Gemma. Adele
Thank you for your 5 star review and kind words for our Gemma!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 778 reviews rated 4.8 out of 5, followed by Penrith with 211.
Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.
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