Cumbrian Properties reviews

★★★★★ 5/5

Trustpilot

Thanks Cumbrian Properties

Cumbrian Properties always step up to the mark. I’m a landlord and have used this estate agent for over 20 years. There are a number of staff who are family and they have estate agency running through their veins. They are quick to respond and always keep you in the loop. Isla is a youngster but she has an old head on her shoulders. She’s great on the phone, paperwork and liaising with her clients. Her mum Jodie is also employed in the business and I used to deal with her when I first started using Cumbrian Properties. Her daughter has done her proud. Thanks to Isla and the team.

Lisa · 31 March 2026

★★★★★ 5/5

Google

I was very happy about how Cumbrian Properties, and in particular Karen, looked after me when I purchased a property through them. This was the first time I had bought a property on my own, and Karen was very supportive. The whole process went very smoothly, and was as stress free as it possibly could be.

Vicki · 7 December 2025

★★★★★ 5/5

Google

We have just agreed both a sale and purchase through Cumbrian Properties. From initial viewing to offer acceptance, and at the same time having our own property valued, advertised, viewed and then sold, took only 10 working days. We are delighted with the outcome and thank Karen and her team for a job well done

Steve · 30 August 2025

★★★★★ 5/5

Google

I chose Cumbrian Properties many years ago to purchase my house in Penrith. As the buying process went very smooth it was a no-brainer to go with them again. The staff were extremely helpful, and especially Hayden and Karen were an absolute pleasure to work with whose support was invaluable. I highly recommend Cumbrian Properties for their professional manner.

Michael · 16 July 2025

★★★★★ 5/5

Google

Joe, Karen and Hayden were all great in the process of us selling and buying a house (currently just finishing signing contracts etc). Made it simple, straight forward and fairly stress free (as stress free as it can be 😀) Would highly recommend! …

Jeffrey · 30 August 2025

★★★★★ 1/5

Trustpilot

I find this company to be very rude and…

I find this company to be very rude and unhelpful. A property we were buying fell through and since then we are unable to get a viewing with them for properties we potentially want to buy, emails just go ignored, messages on Rightmove to them go ignored, even though we know they have been read, which is not fair on us or the vendor. Vendors should be aware that potential buyers are not being given the chance.

Christine · 4 September 2026

★★★★★ 5/5

Google

Excellent service from Karen and the team at penrith , excellent communication with us and potential buyers , no messing about , kept us well informed at all times , highly recommended.

Chris · 28 November 2025

★★★★★ 5/5

Google

Jackie Miller has been a great help in getting me property re let after a few hiccups with tenants. Jackie and team have always kept me up todate.

Catherine25726 · 28 November 2025

★★★★★ 5/5

Google

I have used Cumbrian Properties ago to rent out a property then I recently started re-letting it again using the 2 Jackies at the Penrith Office who are a dream to work with - friendly , approachable, and very efficient with excellent communication. I have also heard back from the tenant that they were also very pleased with the way they were treated , which is also really important

Andy · 15 January 2026

★★★★★ 5/5

Trustpilot

Very happy customer

Maria Renucci was extremely organised and kept us updated every step of the way either by phone or email. She was very knowledgeable and answered all our questions promptly.

Jane · 13 July 2026

★★★★★ 5/5

Google

Isla was really helpful and professional while I was going through my new rental agreement. Always there to answer any questions I had. Would recommend

Kitt · 29 September 2025

★★★★★ 5/5

Google

I have been dealing with Cumbrian Properties for over 2 years. In that time they have helped me to manage a rental property. Their service has been excellent: communicative, helpful, prompt, organised, thorough, friendly, and I feel that I can really put my trust in them for a personalised, comprehensive service. I feel that they care about my property, the tenants, and me as a customer. I would have no hesitation whatsoever in recommending their services to anyone looking for a fully managed letting service in the area. Thank you team!

Bexgtv6 · 2 April 2026

★★★★★ 4/5

Trustpilot

Our business was both Buying & Selling

Our business was both Buying & Selling. The market at this time was depressed. C.P. advertise widely a plus point. Julie was the main agent and handled the business quickly and effectively with all agents equally well briefed. The pictures in the sale brochure were not helpful and there was no floor plan offered. This business knows the market well and will respond to needs and advise accordingly. E.C

Eileen · 11 September 2023

★★★★★ 5/5

Google

We have had a great experience selling with Cumbrian Properties. Hayden and Karen, excelled through the whole process, where we had a house to sell with high demand for that property. We feel we reached a fair price in efficient way and the we think the end fee with Cumbrian Properties was outstanding value, for the professional work they put in on our behalf. We would not hesitate to use them again.

Stephen · 16 August 2025

★★★★★ 5/5

Google

Every aspect of the service provided by Cumbrian Properties was excellent. The initial interview was friendly, informative and gave a clear picture of what to expect. Being a period property, the valuation was complex. Sarah, our valuer, explained exactly how she arrived at the figure, which proved achievable. The details and photographs were excellent. The team work between Sarah, showing prospective buyers around, and the office administration from Karen, Jackie and Hayden was professional, friendly and we were fully informed throughout the process. We can fully recommend the Penrith team.

P · 9 October 2024

★★★★★ 5/5

Google

Brilliant service a special thanks to Hayden for keeping me informed about what was going on with the sale of my property

Angela · 16 July 2025

★★★★★ 5/5

Google

Absolutely recommend Cumbrian Properties in Penrith. Jackie M was so accepting, friendly and professional when we arrived to the UK, not certain of the property rules and laws. The entire team was quick and professional and found us a property fairly quickly, which we will always be appreciative of. Thanks to both Jackie's and the team, we will always recommend you.

Leon · 16 October 2025

★★★★★ 5/5

Trustpilot

Superb Communication Throughout Sale

It took quite a while to sell my house, for various reasons, including an agreed sale falling through. On both occasions of being listed I received viewings and offers within a couple of weeks. Sarah Nelson kept me well informed throughout the whole frustrating process either by telephone or by email. Can't recommend Cumbrian Properties any higher.

Mr · 29 January 2024

★★★★★ 5/5

Google

Molly was great, she was very patient and supportive throughout the sale. Many thanks to to the whole team at the Penrith Office for all their efforts.

Helen · 15 March 2026

★★★★★ 5/5

Google

I bought a house through this branch. Hayden and Karen were both great to deal with, thanks :)

Gina · 16 July 2025

★★★★★ 5/5

Google

This is our first time selling a property so we were unsure how it was going to go, but everyone that has been involved in the selling of my home have been brilliant, & my home sold within 2 weeks of being on the market, that's credit to all involved.

Bev · 28 November 2025

★★★★★ 5/5

Google

Would like to recommend Cumbrian Properties. Jackie miller was not only friendly and a joy to work with but her knowledge and selling experience shone out . It was her experience, knowledge ,personality and that when she said she would do things . They were done efficiently and effectively Great job Jackie

John · 16 October 2025

★★★★★ 1/5

Trustpilot

If your thinking of renting a property…

If your thinking of renting a property of these keyboard warriors forget it .they advertise properties with old photos in our case over 12 years old .false advertising purely because they can’t be bothered to go and take new pictures.never reply to emails.just sit in their warm cosy office creaming commission.like I’ve always said estate agents are unregulated and unlicensed anyone can set up as an estate agent.no code of conduct to adhere to .dont be fooled they have no interest in you only your money.

Steve · 26 October 2025

★★★★★ 5/5

Trustpilot

Fantastic rental team very helpful. Thank you to Sue & the whole rental…

Thank you to Sue & the whole rental team. She arranged viewings, kept us updated throughout & found us a tenant very quickly. All of the team that we spoke to were very helpful, thanks again

S.E · 3 June 2024