3/5
GoogleRating only, no written review.
Trusted Agent profile
Cumbrian Properties estate agents in Carlisle and Penrith
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
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Our offices
Cumbrian Properties's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Cumbrian Properties office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent customer service.
5/5
GoogleVery Good fast efficient service. Very pleased with the way Louise handled the business.
5/5
GoogleGreat service from Louise and Karen in helping us with our purchase.
5/5
GoogleFantastic estate agents. Louise tirelessly sought a property for my dad. Very lovely people who care for their clients.PositiveResponsiveness, Professionalism, Value
5/5
GoogleLouise was in regular communication to ensure the purchase of our new property went smoothly. Highly recommended.
5/5
GoogleI would thoroughly recommend the team at the Penrith office, especially Louise and Karen. They could not have been more helpful, calm and efficient in somewhat trying circumstances. They always responded promptly to any queries and have been a pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic experience and support from start to finish. The lettings manager Andrea Baugh worked with us and our many, many questions to help us get the home we love!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe valuer (Jackie) was very helpful and more importantly professional and all the girls in the office were extremely helpful in arranging viewings or answering any questions we had. A good professional and friendly service all round - Thank YouPositiveQuality, Professionalism
5/5
GoogleSo far the process has been great. Louise was really supportive and helped us find our property and Karen has kept us up to date with the whole process which has been fantastic
5/5
GoogleThis wasn't the first time I have had the pleasure of dealing with Cumbrian Properties - a purchase this time. A bad choice of solicitor caused huge delays and frustration for everyone concerned but Karen expertly kept things moving along to a successful completion. Many thanks.
5/5
GoogleLouise and team have been brilliant to work with, and they have really helped us as first time buyers with many questions. Thank you so much for always being an email away!
5/5
GoogleWe have used the Penrith office of Cumbrian Properties for the last 11years to rent out our property & they have always been very helpful & Professional, nothing was ever any trouble for them, 1st class service. We decided to sell the property & this was also 1st class service, sold in 2 days, thank you to the Penrith team especially Andrea,Jackie,Sarah & Louise, we would throughly recommend Cumbrian Properties Andrew & GIllian Wood
5/5
GoogleThroughout my purchase in Cumbria, Louise was brilliant. Keeping the process moving, checking in, sending regular updates, and communicating clearly. I heartily recommend their services. Thank you!
5/5
GoogleCumbrian Properties Penrith have been really helpful and professional throughout our sale. Especially Louise and Karen who have managed a very difficult chain but kept supporting us and our Buyer to ensure it all works out. Highly recommended - we would be very happy to use Cumbrian Properties again.
5/5
GoogleFrom the start of the process the team have been amazing. Jackie came to value the property & explained the whole process. Both Karen & especially Louise in the office have been fantastic, taking as much stress out of the process as possible and keeping us informed, they didn't seem to mind the hundreds of phone calls I've given them - always happy to help.
5/5
GoogleWe have just purchased a property which was marketed by Cumbrian Properties in Penrith. The support that Karen and Louise provided was excellent. They were very helpful with arranging for us to view the house. During the sale process they ensured that progress was being made, despite the solicitors being very busy. The experience contrasts with our previous experience of estate agent support, which can be distinctly underwhelming!
5/5
GoogleWe have found Louise to be very helpful. All our communications have been handled in a professional and pleasant manner. It's so nice to deal with people who care and go the extra mile. Jackie showed us around the property and once again, the human touch makes all the difference. We would certainly recommend this Company.
1/5
TrustpilotAwful service
Had a really bad experience with them. Staff were rude and unhelpful. Would influence my purchase decision if a listing was made by them, they were that bad.
5/5
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5/5
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5/5
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5/5
FacebookWe have been using Cumbrian Properties to rent out our family home for 10 years. All our dealings with Dave and Maria have been helpful and efficient. As we live overseas, it is reassuring to have agents that can liaise with our tenants and take care of any checks and repairs that are needed. Highly recommended.
1/5
TrustpilotAppalling service avoid this company…
Appalling service avoid this company and find a decent estate agent. They will not go that extra mile and refuse to help outside of viewings and advertising. Communication is ignored and do not reply to emails AVOID AVOID AVOID
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Cumbrian Properties
Which Cumbrian Properties office has the most reviews?
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Where are the Cumbrian Properties offices?
Has Cumbrian Properties won any awards?
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum.
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