Trusted Agent profile
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
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Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe whole renting process was fast and stress free from viewing to picking up the keys. Jodie kept me well informed throughout and was very helpful when needed which was appreciated.
Thank you for your 5* review Jonathan! We have passed your comments on to Jodie and wish you all the best in your new home.
5/5
GoogleA big massive thank you to Susan Moses ! Made our experience calm and stress free ! Always kept in touch with us and sorted all of our documents out amazingly!!
Thank you for your review Jessica! We have passed your comments onto Susan and wish you all the best in your new home.
5/5
GoogleHighly recommend Cumbrian properties, made the entire experience smooth and sound, Susan took care of me and my partner and went the extra mile to ensure we are informed about all of the information about the property we are renting, massive thank you to everyone!
Thank you for taking the time to leave a review. We have passed your comments onto Sue.
5/5
GoogleExcellent communication by Susan from first contact regarding the property I was interested in, helping arrange the viewing, guide me through the process of application, and making sure both I and the landlord were happy. Very professional, would highly recommend
Thank you for your review Paul. We have passed your comments onto Susan and wish you all the best in your new home!
5/5
GoogleKathryn Kelly was very professional, if she couldn’t answer a question she made sure she found out and immediately called back. She was always there if needed ,a credit to Cumbrian Properties.
Thank you for your review Maureen. We have passed your comments on to Kathryn, she is indeed a credit.
5/5
GoogleThank you so much Susan Moses, you and the team at Cumbria Properties are amazing, after our experience with another letting agency you gave us our confidence and always kept us informed. You went beyond all expectations.
Thank you for your 5* review Anne and for choosing Cumbrian Properties!
5/5
GoogleHighly recommended. I found the whole process very straightforward and easy. Much thanks must go to Susan Moses and also to Maria Beattie both of whom are excellent ambassadors for the company. Friendly and helpful staff and a great range of properties.
Hi George, what a fantastic 5 star review. Thank you very much for that. We will pass on your kind words to Connor in our rentals team! We wish you well in your new home and a Happy new year!
5/5
GoogleBig thanks to everyone at Cumbrian Properties who helped me and partner secure our new flat, and especially to Sarah to guided us through the process. All went smoothly and with friendly service!
Thank you for your kind review Hannes. We have passed your comments on to Sarah.
5/5
GooglePurchased a house thorough Cumbrian Properties recently. Process was quick and painless and no complaints. Dealt with Emma who was always friendly and helpful.
Thank you for taking the time to leave a review. We have passed your comments on to Emma and wish you all the best in your new home!
5/5
GoogleCan not thank Susan Moses enough for all her help and support throughout the whole process of renting my new home. She ensured everything was ran smoothly, efficiently and with out any stress or worries . Absolute star ⭐️
Thank you for your 5* review.
5/5
GoogleHave used the letting team to market and find potential tenants numerous times before . Always find them helpful and professional and keen to get the job done. Are always my go to agent well done Susan.
Thank you for your 5* review Colin!
5/5
GoogleSimply outstanding professionals, especially Susan, who was prepared to go the extra mile with care and consideration. She guided us through the process of rental, without making it seriously onerous, bringing ourselves and the landlady together sensitively. Thank you Susan.
Thank you for your 5* review Keith. We have passed your comments on to Susan.
5/5
GoogleAmazing service Sue Moses is very helpful and always has time for you or if she’s busy she’ll ring you back as soon as she can. Very friendly and positive experience highly recommended and this should be the first letting agency you should visit if looking for a property can’t thank sue enough 😊 …
Thank you for your kind review Darren. We have passed you comments on to Sue!
5/5
GoogleWe urgently needed to move our son into a rental property. Susan was exceptional in helping and within three days of viewing the property we were able to collect the keys. Amazing service, Attentive and fantastic communication. Head for Susan if you are renting in Cumbria!
Thank you for your 5* review. Great to hear you have received such a good service from our Susan.
5/5
GoogleThank you Cumbrian property for their amazing service to find us a new home. Id like to take this opportunity to express my gratitude to Susan and Jody for their patience with us. Coz we were desperately looking for an accommodation and they helped us to get the best. Thank you so much
Thank you for your kind review. We wish you all the best in your new home!
5/5
GoogleCumbrian Properties sales team are all very professional and keep you informed and were always on hand to answer any queries. Their speed and efficiency from Liam coming out to appraise the property and then getting it on the market was outstanding. Thanks very much to everyone for a successful property sale :-)
Thank you for your 5* review Beverley!
5/5
GoogleVery happy with the way Cumbrian Properties looked after our house sale, would recommend to anyone no problem at all. Special mentions for Liam and Kathryn, always friendly, efficient and highly professional, a credit to the organisation.
Thank you for taking the time to leave a review. Your comments have been passed on to Liam & Kathryn.
5/5
GoogleCumbrian Properties have recently helped me to find a rental flat. Sue Moses walked me through the process and kept in close contact whilst the previous tenant completed their letting period. Sue was both courteous and available to help with a few questions I had when I moved in. Great service.
Thank you for your 5* review! Great to hear you received such a good service from our Sue. We wish you all the best in your new home.
5/5
GoogleI have had nothing but first class service with Cumbrian properties, they have managed to secure my new property very smoothly and fast. More specifically Sarah she has made the experience very easy and great communication with my self. Can not recommend them enough
Thank you for taking the time to leave a review Rhys. We have passed your comments on to Sarah.
5/5
GoogleFantastic advice and service we recently received from Cumbrian Properties ( Sue ) We had been in contact for sometime keeping us informed on a potential rental, Upon it becoming available everything was very smooth and plain sailing!! We could not recommend Sue & the team highly enough. Great team and thanks very much!
Thank you for your 5* review! Great to hear you have received such good service from Sue and the team. All the best in your new home.
5/5
GoogleCumbrian Properties have provided an excellent service from start to finish. Despite a setback which wasn't their fault, they managed not to put a foot wrong in 9 months of dealing with my sale. Tenacious and tireless in getting me the best deal. Special thanks to Ann Miller, and to all the staff at Cumbrian Properties.
Thank you for your 5* review James. Great to hear you have received such a good service from Ann and our sales team!
5/5
GoogleThis is the second time I've dealt with Cumbrian Properties and once again an absolutely amazing experience. Sue as always was 100% working to get things sorted as quickly as possible, always with the updates and a really smooth move. I can't recommend enough and a lovely bunch in the office too!
Thank you for taking the time to leave a review. We are pleased to hear you have received a good service from Sue. All the best in your new home!
5/5
GoogleWe have recently used Cumbrian Properties to find a rental home. Sue Moses helped us through the process, she kept in close communication with myself and was able to answer any questions we had. Overall it was a really positive experience.
Thank you for your review Matt! We have passed your comments on to Sue.
5/5
GoogleThis was our first time using Cumbrian Properties to rent a property. From start to finish the experience has been very professional and our agent Sue has been there and helped us every step of the way, with any queries or concerns we have had. The communication between both parties via Sue has been very prompt and the whole process has progressed very quickly- less than 3 weeks from application to move in date! Super happy with our experience as a whole and would recommend Cumbrian Properties to anyone- would definitely use these again. Thank you Sue for making our first rental experience so easy! Darryl & Sophie 😊
Thank you for your 5* review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum.
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