Trusted Agent profile
★★★★★
934 reviews across 2 offices and 3 platforms
Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.
787
Reviews on Google
All 2 offices
90
Reviews on Facebook
All 2 offices
57
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Cumbrian Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Cumbrian Properties is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Cumbrian Properties branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in seven years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021, 2020. A British Property Awards winner every year since 2020.
2025 3 Gold and 1 Bronze across two branches The British Property Awards 2025 winners
2024 2 Gold The British Property Awards 2024 winners
2023 2 Gold and 1 Bronze The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 2 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend cumbrian properties! Communication is brilliant, very friendly, fast and efficient. Special thanks to Sarah in the letting department.
Thank you for your review! We have passed your comments on to Sarah and wish you all the best in your new home!
5/5
GoogleWould like to thank Susan for helping me with the flat as my first time renting on my own, very helpful and communication was great, got the keys within a week, great servicePositiveResponsiveness
Thank you for your review Daniel. Great to hear your first time renting went smoothly!
5/5
GoogleThank you to Kathryn Kelly for amazing service and warm attitude. Kathry made house buying processes smooth and quick.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review Piotr. We have passed your comments on to Kathryn and wish you all the best in your new home!
5/5
GoogleSusan has been a pleasure to deal with over quite a few years. She is thorough, efficient, and supportive. As well as her prompt responses, I value her for the trust we have developed, and that is rare in any relationship. She has helped steer me through anxious waiting periods, and connect me with good tenants. Thank you Susan, you are a total credit to Cumbrian Properties. I am posting again after another good experience, with Sue Moses in the lead. She is consistent, professional, and supportive, and a pleasure to deal with in getting through what are not always easy times. It is 2 years since I wrote the 1st paragraph above but I can't find how to post a brand new review!PositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind review Frances. Susan is indeed a credit to our lettings team!
5/5
GoogleGood communication and friendly service, they handled all my questions and are very responsive. Would definitely recommend them for future use.PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Thank you for your review!
5/5
GoogleRating only, no written review.
Thank you for your 5* review Tara!
5/5
GoogleRating only, no written review.
Thank you for your 5* review Joanne!
5/5
GoogleRating only, no written review.
Thank you for your 5* review Eleanor!
5/5
GoogleRating only, no written review.
Thank you for your 5* review Kate!
5/5
GoogleRating only, no written review.
Thank you for your review Clive!
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
2/5
GoogleThey never reply to emails
5/5
GoogleSold my flat in 2 days
Thank you for your 5* review!
5/5
GoogleGemma is brilliant, efficient and professional
Thank you for your review Jonathan! We have passed your comments onto Gemma.
5/5
GoogleExcellent to deal with at all times, professional, responsive and courteous.PositiveResponsiveness, Professionalism
Thank you for your 5* review Ben!
5/5
GoogleJodie was excellent proper service definitely recommend this letting agent
Thank you for your 5* review Stevie! We wish you all the best in your new home.
5/5
GoogleGreat service, friendly and knowledgeable staff, good to deal with. Many thanks for your help
Thank you for your 5* review Mark!
5/5
GoogleCant fault the service. Bought/Sold through them several times, always very friendly
Thank you for your 5* review Stuart!
5/5
GoogleHighly recommended Cumbrian properties. Excellent customer service.
Thank you for your 5* review Eireen!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.
Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 15 other industry awards since 2020.
