Trusted Agent profile

Cumbrian Properties estate agents in Carlisle and Penrith

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

934 reviews across 2 offices and 3 platforms

Cumbrian Properties has two offices, in Carlisle and Penrith. Together they have 934 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

787

Reviews on Google

All 2 offices

Facebook logo

5.0 / 5

90

Reviews on Facebook

All 2 offices

Trustpilot logo

57

Reviews on Trustpilot

Business-wide

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Our offices

Cumbrian Properties's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Cumbrian Properties office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently sold my house with Sarah at Cumbrian Properties, and I was really impressed with the service. She was always helpful, kept me informed throughout the process, and was easy to reach whenever I had questions. Thanks to Sarah, we received a good offer quickly, and she made the whole process smooth and straightforward. If you’re looking for a reliable and professional estate agent, I’d happily recommend Sarah at Cumbrian Properties.

Mark Β· 24 September 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 24 October 2024

Hi Mark, Thank you for the great review. Nice to hear you were happy with the service Cumbrian Properties provided when selling your house.

5/5

Facebook

Fantastic service from Cumbrian Properties - many thanks especially to Maria who's been an absolute God-send in getting my new kitchen arranged and fitted along with all the other stuff! Thank you all x

Angela Β· 17 September 2024 Β· Cumbrian Properties Carlisle

5/5

Google

Excellent service! I was really struggling and Sue and Emma made the whole experience so much easier. They explained everything and kept me informed every step of the way, regularly checking that I was ok with all the details. I cannot recommend this team highly enough. Well done .

Julie Β· 25 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 29 August 2024

Hi Julie, Thank you so much for the review and the five stars. Nice to know that we made the rental experience a nice one for you.

5/5

Google

I cannot express how lovely Cumbrian Properties have been to us in difficult circumstances when trying to find a property at short notice. They have been efficient, kind and supportive throughout each moving process with particular thanks to Sue who has overseen us getting our last house. I am lucky enough to have secured two properties with them and would definitely recommend them.

Nicola Β· 24 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 29 August 2024

Hi Nicola, Thank you for the review. We hope all the family enjoy the new rental property.

5/5

Google

I’ve had a no-hassle experience of arranging somewhere to rent in Carlisle. Thanks Cumbrian Properties for making my relocation so much easier.

Ruth Β· 23 August 2024 Β· Cumbrian Properties Carlisle

5/5

Google

Finding a suitable property in carlisle to rent has been challenging, thankfully Sue has been outstanding and very helpful in making the process go as smooth as possible. Very Friendly and efficient, Highly recommend their services.

Bahram Β· 21 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Bahram, Thank you for the review and the five stars!!! We hope you enjoy your new rental property.

5/5

Google

Professional team, really helpful and accommodative, loved the overall experience.

Mubashir Β· 19 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Mubashir, Thank you for the review & the Five stars.

5/5

Google

The most helpful team. We didn't get the first property we looked for, but they contacted us with other suitable properties and ensured a smooth process to help us move 😊 Biggest thanks to Sue! Absolute star 🌟 …

Roddy Β· 19 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Roddy, Thank you for the five star review. Glad we were able to find you another suitable rental. Hope you all enjoy your new flat.

5/5

Google

Rating only, no written review.

Grace Β· 12 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Grace, Thank you for the Five stars.

5/5

Google

Su and all the team are always very efficient and polite. Would happily recommend Cumbrian Properties as a property rental agent. Thank you Team!!

Melanie Β· 12 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Mel, Thank you for the review. Pleased to hear that Sue and the team provided a good service.

5/5

Google

For the first time I rented a property, Sue was outstanding she guided me through all the procedures. She was friendly, helpful and professional as were all the staff. Thank you very much for helping me find my new home.

Paul Β· 12 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Paul, Pleasure in helping you find your new rental property. Enjoy!!!

5/5

Google

I recently sold a property through Cumbrian Properties and received excellent service from Sarah Nelson and her team. There were some problems with the dilatory actions of the seller and his solicitor but she was very pro-active to keep things moving and kept me well informed throughout the the whole process. Many thanks.

Norman Β· 12 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Norman, Thank you for the review. Pleased Sarah was of great help in helping you sell your property.

1/5

Trustpilot

Total waste of time photos awful floor…

Total waste of time photos awful floor plan a child could do and would be correct in my case they did it wrong even when I told them they did not change it It was worth paying them to get rid of them They don’t communicate even when you do unprofessional and haven’t got a clue Couldn’t sell sweets in a sweet shop Avoid at all cost

Lisajane Β· 8 August 2024 Β· Cumbrian Properties Carlisle

5/5

Google

Rating only, no written review.

Moslim Β· 5 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Thank you for the five stars.

5/5

Google

Excellent customer service. Very friendly and efficient. Many thanks.

Simon Β· 5 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Thanks you for your 5 stars Simon!

5/5

Google

Very friendly and efficient staff, quick to respond to emails and resolve queries and issues. Sue has helped me with renting a new flat and was very helpful!

Lauren Β· 5 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

H Lauren, Thank you for the review. We hope you enjoy your new rental property.

5/5

Google

Received great service from Cumbrian Properties. Particularly Sarah who was assigned to my sale. I was unfamiliar with the process and they couldn’t have been more helpful. Very happy with with my property purchase. Thank you so much!

Faye Β· 5 August 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Faye, Thank you for the review.

5/5

Google

Sue looked after me from start to finish, very efficient and professional service from the word go, many thanks and highly recommend

Darren Β· 27 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Darren, Thank you for the five star review. Hope you will be very happy in your new rental property.

5/5

Google

I have been looking for my first home for over 5 months and I never managed to get anything, I came to Cumbrian properties had a viewing and within a week I had the keys. I couldn’t thank Sarah enough for all your help you have been a great help thank you so much

Iethan Β· 27 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Lethan, Thank you for the review, we pass your comments onto Sarah. Enjoy your new property.

5/5

Google

Emma is my Lettings negotiator and made the whole process so smooth! She is friendly and approachable, and is always organised and professional.

Gaayatri Β· 27 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi, Thank you for the five star review for Emma. Hope you enjoy your new rental property.

5/5

Google

Really impressed with the people at Cumbrian. Sue has been extremely helpful & has gone over/above to firstly find me a suitable property, secondly help with the process of moving in etc. Brilliant customer care.

Glen Β· 27 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Hi Glen, Thank you for the review. Nice to hear Sue provided good customer service. Enjoy your new property.

5/5

Google

Sold and bought through Cumbrian properties and honestly couldn’t have got a better team than these guys! From start to finish in the sale and purchase the communication, help and support we got was 10/10. Massive thank you to the Cumbrian properties team but especially Rebecca!

Ashley Β· 27 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Thank you for your 5 star review!

5/5

Google

We sold our home with Cumbrian properties a few months ago and just bought another property with them. Both times we have had no issues and the communication and quick response from the girls was amazing. Nothing was too much trouble and I would like to mention Rebecca who I feel went above and beyond we can’t thank her and the whole team enough! Would highly recommend Cumbrian Properties for both selling and buying a home.

Jessica Β· 27 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 26 August 2024

Thank you for your 5 star review!

5/5

Trustpilot

Maria Beattie - Excellent Communication and Reliance

My partner and I have been renting with Cumbrian Properties for nearly two years now, and we have had nothing short of the best experience with them. The property itself has been a dream for us, however this has been in part thanks to the wonderful communication and assistance offered by the agency themselves to resolve any issues instantly, whether they be minor or major concerns. Recently, our refrigerator suffered a fault due to its age, which put us at a worry over storing/preserving our food. Our lifeline over the majority of our rental period has been Maria Beattie in the Maintenance Department, who has always responded with impressive speed and efficiency, prioritising a resolution to anything which may trouble us with the best results. We had an entirely new refrigerator replaced without hesitation, vastly outshining the previous unit to begin with. Her enthusiasm and eagerness to help us has always impressed, and we owe a great deal of our comfort and overall satisfaction with the property to her.

Milosh Β· 1 July 2024 Β· Cumbrian Properties Carlisle

Agent replied Β· 7 June 2026

Thank you for your lovely review for Maria, we will pass your comments on

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Cumbrian Properties

Which Cumbrian Properties office has the most reviews?

Carlisle has the most, with 779 reviews rated 4.8 out of 5, followed by Penrith with 212.

Where are the Cumbrian Properties offices?

The two Cumbrian Properties offices, by town:

  • Carlisle: 2 Lonsdale Street, Carlisle, CA1 1DB
  • Penrith: Fenton House, Corney Square, Penrith, CA11 7PX
Has Cumbrian Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Carlisle won Platinum.

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What do you need help with?

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