5/5
TrustpilotStaying in Vyne Park Was an Easy Choice, Thanks to Charlotte and Steph
We've lived on Vyne Park for the past four years, and as soon as the new phase of the development was announced, we knew we wanted our next home to be here.
Trusted Agent profile
Croudace Homes estate agents in Hertford, Braintree and Tenterden
★★★★★
518 reviews across 3 offices and 2 platforms
Croudace Homes has three offices, in Hertford, Braintree and Tenterden. Together they have 518 reviews on two platforms, rated 4.5 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Croudace Homes's three offices, most reviewed first. Each has its own page.
- Croudace Homes HertfordBlakemore Manor, Thieves Lane, SG14 2FZ495 reviews · 8 on Google (4.0)34 in the last 90 days
- Croudace Homes BraintreeSilk Row, Pod?????s Brook Road, CM7 2DQ478 reviews · 0 on Google34 in the last 90 days
- Croudace Homes TenterdenAshford Road, St. Michaels, TN30 6QA471 reviews · 0 on Google34 in the last 90 days
Latest reviews from every Croudace Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotAlin is always prompt and courteous
Alin is always prompt and courteous. I trust him to do a good job and he never disappoints.
5/5
TrustpilotOutstanding Croudace team and houses
I had the pleasure of visiting the Croudace show homes and the team were welcoming,
1/5
GoogleNarrow roads and ridiculous parking from your would-be neighbours! Each property has allocated parking spaces and most have their own driveways and garages but residents choose to park on-street and mounting pavements. Croudace thought putting a "Drive Safely" sign would help but a No Parking sign specially at junctions would be more appropriate. Informed the office of this issue and they could not be any less interested hence a review here!
4/5
TrustpilotLindfield, the Beech
Gray and Kevin did an excellent job sorting out the rebuilding of a small cardboard door. Their efforts in cleaning the stairs and rolling the dust sheets are commendable. It would have been better if they could cut a small hole in the cardboard door to let me turn on or off the shower switch.
5/5
TrustpilotThank you Suzie and Marta
We recently moved into our new home at Hermitage Park in Aylesford, and we couldn’t be happier. The property is finished to an exceptionally high standard and quality, and despite having only been here for a few days, it already feels like home.One of the standout aspects of our experience with Croudace has been the exceptional service provided by Suzie and Marta at the sales office. Their professionalism, knowledge, and friendliness truly set them apart. After visiting several other developments, it was clear that Suzie and Marta’s approach was unique. Their ability to make us feel comfortable, valued, and confident in such a significant purchase was a key factor in our decision.Their support throughout the process was truly exceptional, and it was an absolute pleasure working with them. We highly recommend Croudace to anyone looking for a new home, and we extend our heartfelt thanks to Suzie and Marta for making this journey so smooth and enjoyable.Thank you once again, we are absolutely delighted!Wass Family
5/5
TrustpilotSales Manager Croudace Homes
I dealt with the Sales Manager, Roger Farr, when considering the purchase of a property on Croudace Homes' Priory Grove development in Oxford. From the outset I found Roger to be helpful, informative, efficient and always amenable.During the purchase process he kept me up to date with the progress of the build and subsequently progress of Croudace's legal team. When I requested an additional kitchen appliance to be fitted Mr Farr arranged this willingly and with his usual helpful approach. Post completion of the purchase of the property Roger remained helpful in answering any queries I had.
5/5
TrustpilotAlin and Lukasz were great!
Croudace has an incredible staff who takes care of your house after completion. Any small bits that needed done in terms of fixing some bits here and there (painting, cleaning etc) they will do it for you. Alin and Lukasz were very helpful and came back multiple times to help me including mastic of my mirrors.
5/5
TrustpilotGreat experience
There was some damage in my property caused by an exterior leak. Communication has been great with Croudace. They sent out Jason Capone - Taylor (Customer Care) who was helpful and a pleasure to be around. He did a great job with the patch-up work caused by the leak which I am very pleased with.
5/5
TrustpilotLyn and Gaye
Lyn and Gaye in the sales office were kind patient and friendly any issues we had were resolved quickly and efficiently. The home was clean and perfect to move straight into. Welcoming hamper was a lovely touch
5/5
TrustpilotLyn & Gaye are very welcoming and…
Lyn & Gaye are very welcoming and helpful. We have visited a few times and on every occasion they have gone out of their way to helpLyn has been very patient accommodating us. Very professional and a credit to Croudace Homes.
5/5
TrustpilotCroudace Homes corporate volunteering programme is amazing
Croudace Homes have supported the project I run, Hitchin Youth Allotment (HiYA), several times through their corporate volunteering programme. HiYA teaches young people where food comes from and gets them involved in a really hands on way. Every time, Croudace have been amazing, great skills and really get stuck in. They have become invaluable to our expansion programme. They give their time so generously and the people who come are always lovely. I can't speak too highly of them.
5/5
TrustpilotNothing is too much trouble
A company is only as good as the staff they have working for them , Ana and Steve at The Croft Knebworth are both exceptional , nothing is ever too much trouble. I’ll miss them both when they move to another site.
1/5
TrustpilotAvoid at all costs
They are great until you have bought your home, then they do not agree to fix anything without a massive amount of complaints. I have had enough after several leaks and mould, and building over the damp layer I am completing a complaint with the NHBC. Avoid at all costs unless you want a headache for the next 10 years
5/5
TrustpilotCustomer care maintenance team
From 2021-2024 I have had remedial work carried out on my apartment.Most of the work was carried out by Guy Day of the customer care maintenance team.Guys work is of a very high standard and is carried out with the minimum of fuss.Guy always leaves the place spotless after carrying out the work.He is always prepared to go the extra mile in ensuring that everything was carried out to our satisfaction.He is easy to get along with and always has a positive disposition.I can’t speak highly enough of Guy and he is a credit to the customer care team.
5/5
TrustpilotGreat homes and service
We bought a Croudace Homes 2 years ago and could not be happier. After having a bad experience with a previous new build this has been a breath of fresh air. The quality of the build has been very good and the snags that we have picked up during the warranty period were promptly resolved with no fuss. Would happily recommend.
5/5
TrustpilotCan Highly recommend Nikki
Can Highly recommend Nikki, knowledgable and kind. we bought the last house on the last phase and it was done within 4 weeks of viewing, we used Croudace's conveyancing team who were excellent. Tiny bit of snagging, but this has been quick to resolve, so far so good. Super Happy!
5/5
TrustpilotI worked on a project with Steve and it…
I worked on a project with Steve and it was a very tricky job with the customers interests at heart. Steve was very helpful and professional throughout to make sure the job went as smooth as possible.
5/5
TrustpilotGreat customer service
Croudace Customer Care Operatives Lukasz and Andy very successfully resolved a number of snags with my property in a friendly, helpful and efficient manner. Thank you!
1/5
TrustpilotComplete Shambles
Having lived in our Croudace home for a little over 3 years now, I would not recommend buying a new house from them.Unfortunately it feels to us as if much of the house is designed to only last as long as the 2 year warranty period, after which things begin to fall apart.When originally completing on the house, it was handed over to us with a number of defects and issues which should have been sorted long before moving in (i.e. dents in patio doors, lights not working, cracked glass, toilets not attached to wall) - This is a fact, and was acknowledged in person on move in day. This is not defamatory. The finish in a number of areas was also dreadful, having looked like something had hacked away at a number of skirting areas. This is pathetic considering how much money you are handing over, and also just feels to us that Croudace really couldn't care less if they are happy to hand over a property with a number of glaringly obvious issues.The paint job on the house is also dreadful. You can literally see the raw plasterboard through the paint. The thinnest most pathetic layer was applied to the whole house, and the best part, if you even touch it or accidently scratch something across it, the entire wall marks and the paint lifts off, as I have experienced multiple times. You can't even wipe the wall without it leaving a mark. It's feels like they used milk to paint the walls.Another issue we had is that our ensuite shower turnt into a death trap. The door used a physical latch rather a magentic strip like most shower doors. One day whilst I was out, my partner got stuck in the shower where the latch broke, and she was forced to smash down the shower frame. Now imagine this was an older person with not much strength? Who would have helped them get out? Croudace agreed to replace the shower but this is where even more problems began. The shower was ripped out, which resulted in a tile cracking, and as the tiles we had were no longer available, we had to get the entire bathroom retiled, and also the wall on which the tiles sit ripped out and re-plastered. Come time to fit the new shower, the wall is not flat and the metal frame does not sit water tight.... So process repeats, wall comes out along with the tiles, new wall in andddd, not flat again... Not once did I see a spirit level used, it took myself to go and check the wall to see if it was flat. How on earth you manage to install a wall and make it have a massive dip in the middle I do not know. Croudace even tried telling my partner in person there is not an issue and it doesn't matter? In the end we result to a work around with the tiles being packed out to make up the difference, which is obviously not ideal. This process took 6-7 months and Croudace didn't seem bothered at all that we were without a functioning ensuite for so long (in a new house mind you). A few months later the shower head stops working. For some unknown reason, a genius decided that a shower with an electrically controlled button should be used! The rubber seal had gone on the button and water leaked in to the controls and the unit had to be replaced. It is likely the same issue will happen again in the future and guess what, we will now be liable to pay for a replacement!Fast forward a few more months, the grout and silicone is coming apart on the tiles and floor, and the shower is now leaking out of the tray, and into the ceiling below! We resorted to fixing this ourselves as we did not trust Croudace and their questionable contractors to fix this.We have experienced even more issues, recently one of the windows has broken and doesn't open, great! Extractor fans don't work, hob extractor fans have broken, tiles are randomly cracking, toilets are leaking. Nothing is built to last in these houses, which I suppose is a job well done for Croudace as long as its outside the 2 year warranty period! A nice bonus for the executives for sure!We have gone to install a stair runner, which involved ripping up the old carpet, only to find out that somebody has put our staircase together horrifically, and a riser is completely detached, along with a number of other steps being in poor condition. We will now have to fix this ourselves, and it is not a small job. Why was I not surprised... They even left a sticker on one of the steps showing who did the job as if they were proud of the finished product!Since submitting this review I have received a complaint of Croudace flagging it for containing defamatory content. I don't understand how factual information about my own house which I purchased for several hundred thousand pounds is defamatory? I haven't even been contacted with an apology, instead they try to get the review of MY EXPERIENCE removed. To me this just further illustrates their attitude towards their customers. I do not recommend a Croudace Home at all, and I refuse to be silenced.
5/5
TrustpilotService with a Smile
The after care service I have received from Kevin & Gary aka the Chukkle brothers has been superb. They are both very helpful & knowledgeable and always arrive with a warm smile. What a credit to Croudace Care. Thank you both.
5/5
TrustpilotSatisfied customer
The swift response from the company and the professional manner in which the staff Steve fixed the issue is commendable.
5/5
TrustpilotGaye and Lyn at Wisteria Gate was very…
Gaye and Lyn at Wisteria Gate was very helpful and supported us from the start up to the changed of contract. They always gave us updates and monitored our process's. Thank you for all your help we are really grateful.
5/5
TrustpilotCouldn't be happier with Customer Care
Steve P is amazing!We have been in our property built by Croudace for around a year and half. In that time, we haven't had many problems at all. However, when things have cropped up, as you would expect in a new build, we have been very fortunate to have Steve P (customer care and maintenance) on hand to help us.My partner and I are teachers so aside from school holidays, we can't be at home when things need doing. Steve accommodates this without a problem, we provide him a key and he gets the job done, letting us know any updates as he goes. His is extremely professional, even down to tidying afterwards and treating our home with respect. Every job is completed to a high standard and we are never waiting longer than we need to. This is also partly down to Shrina who is our point of contact via email when problems occur, also very professional and timely in responses.We have been extremely lucky to have Steve work on our home when required, he is a huge asset to Croudace!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Croudace Homes
Which Croudace Homes office has the most reviews?
Hertford has the most, with 495 reviews rated 4.5 out of 5, followed by Braintree with 478.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
