Trusted Agent profile
★★★★★
518 reviews across 3 offices and 2 platforms
Croudace Homes has three offices, in Hertford, Braintree and Tenterden. Together they have 518 reviews on two platforms, rated 4.5 out of 5 overall.
8
Reviews on Google
All 3 offices
510
Reviews on Trustpilot
Business-wide
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Croudace Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotVery poor indeed
Very poor indeed.
Good afternoon Mr Sharpe, Thank you for taking the time to leave your review, we are sorry to read your comments following a recent experience. Unfortunately, we are unable to identify you in our system, we therefore kindly request you contact us at feedback@croudace.co.uk and provide further information so we can forward to the relevant team. kind regards, Croudace Homes
1/5
TrustpilotBroken EV charger since Christmas, told to wait until 5th January
Our electric charger stopped working on Christmas eve. Croudace won't send anyone to fix it until 5th January, almost two weeks later. That means we've already spent Christmas without the charger we paid for, and we'll be without it through New Year too, the time of year when you need it most.
5/5
TrustpilotAaron was great
Aaron was great. Very polite, clean, good and fast at doing the fixes around the house. I totally recommend him
We're happy to hear that the service was efficient and met your needs. We appreciate your recommendation and thank you for your positive feedback!
1/5
TrustpilotVery poor indeed would not recommend
Very poor indeed.
5/5
Trustpilotreally enjoyed working at Croudace
really enjoyed working at Croudace Homes. There are so many different departments, but everyone is genuinely friendly and easy to get along with. You always feel included, and there’s a real sense of teamwork.
5/5
TrustpilotWelcoming
I have only been here for three months, but have found it a very welcoming company from everyone I have interacted with. I have been able to suggest processes or procedures, and these have been discussed and implemented, so I feel I can have an impact here.
5/5
TrustpilotKevin and Gary
The way Kevin and Gary handle small house issues is truly outstanding. They are always so proactive, bringing great energy and remarkable efficiency to every task, fantastic work, you two!
5/5
TrustpilotFrom One Croudace Home to Another
We would definitely recommend Croudace Homes. I’ve just moved from my family home, which was also a Croudace-built property, where we lived for over 27 years with no issues, into an amazing newly built home. The house has an extraordinary garden and driveway, two things we were really struggling to find with other new builds in the area.
5/5
TrustpilotOur next chapter in our new home..
We always knew after seeing some of their other developments, that the Croudace quality and finish was excellent. Suzie, Marta and Sue's customer service from the outset of our journey to our new home, was fantastic, and now having been in our new home for a week now, we absolutely love it, exceeding our expectations. Thank you so much, would not hesitate in recommending Croudace as a new home for family and friends..Suzanne and Gary..
5/5
TrustpilotThank you Aaron!
After submitting a fairly large list of minor bits that needing fixing around our new build house in Didcot, Croudace sent out Aaron to our property. Whilst we did have to wait a while for him to come, good things clearly do come to those who wait! Aaron went above and beyond in fixing all the bits in our house to a really high standard, even patched up some cracks which they normally wouldn’t. He was polite, tidy and got on with the job. I even felt comfortable enough to leave him working on the house alone whilst I took my car to its MOT. The phrase my partner and I kept repeating to each other was “I can’t believe how much he’s managed to do!”.
5/5
TrustpilotFantastic Experience Buying Our First Home with Croudace Homes
As first-time buyers, the journey to home ownership felt a little daunting, but Croudace made the entire experience smooth, exciting, and truly memorable from start to finish.
5/5
TrustpilotPaul and Dave at croudace are just…
Paul and Dave at croudace are just amazing, they not only attend to our problems quickly and efficiently, but are such nice, friendly and genuine people too, where nothing is too much trouble for them.
5/5
TrustpilotHermitage Park Sales Office
This is the second property that I have bought from Croudace Homes on the same development. Same sales staff as 6 years ago ! Just as helpful, patient and accommodating as they were then. Special mention to Susie, Sue and Marta, you were exceptional. Thank you so much!
1/5
TrustpilotSelling paperwork is a nightmare getting from this company
My partner purchased a property from the original purchaser of one of their old developments, In the legal pack they have made it compulsory with land registry to obtain a legal form from them for completion, now he has come to sell paperwork is required and even after 18 days of emailing nothing has been issued to our solicitors and you can never get anyone to answer the phone in the legal enquires team because its not a new sale they are not interested !
5/5
TrustpilotExcellent customer service
Our move to our new Croudace home has been very smooth and uneventful. The onsite sales representatives, Caroline and Marnie have been very helpful with all our queries and requirements from the initial visit through to moving in. They have provided an excellent customer experience and enhanced Croudace Homes reputation
1/5
TrustpilotDO NOT BUY from Croudace
DO NOT BUY from Croudace! After THEY suggested part exchange, when our house sale fell through, they strung us along for 3 months with very little communication, then very suddenly without explanation pulled out! Without any explanation apart from “too many issues!!! (Very fishy!) Costing us £2300 in solicitors fees! Absolutely disgusting how they treat customers, no care given to the distress & cost they cause people. Don’t even have the decency to explain why they’re pulling the rug, disgusting absolutely no morals! STEER WELL CLEAR!!!!
5/5
TrustpilotThanks Aaron
Thanks Aaron, great job fixing our sink today.
5/5
TrustpilotOur Perfect First Home
We’ve just bought our first home with Croudace Homes and the whole experience has been fantastic from start to finish. The house itself is beautifully built and finished to a really high standard, and we couldn’t be happier with it.
4/5
TrustpilotAt times very difficult to get a…
At times very difficult to get a straight forward answer to questions
5/5
TrustpilotGood aftercare
Arron came and completed snags when he said he would and to a high standard
5/5
TrustpilotAaron was fantastic
Aaron was fantastic! He repaired our kitchen front door and several windows quickly and skillfully. He also noticed a few issues with our internal doors, which he fixed right away. Very impressed with his work!
5/5
TrustpilotCroudace staff make all the difference
The entire process of buying a house with Croudace has been very easy. The sales staff (Nikki and Sarah at Croft Gardens, Knebworth) were friendly and helpful from the first visit. Throughout the sales process they went out of their way to keep me informed and helped answer any and all my questions! Since moving in and being assigned a customer care rep (the very helpful Michelle) both Nikki and Sarah and followed up to ensure I have settled in. Minor snagging items were dealt with immediately and the onsite staff have made me feel welcome and helped me settle in. I am very impressed with the service I have received.
5/5
TrustpilotPositive Experience with Vyne Park Sales Team
Great support from the sales team at Vyne Park. Charlotte and Stephanie were especially helpful and made the process much more tolerable
5/5
TrustpilotRecently bought the property from…
Recently bought the property from Croudace homes at priory grove at oxford. Very happy with the services we have received so far. Roger has been amazing.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hertford has the most, with 495 reviews rated 4.5 out of 5, followed by Braintree with 478.
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