Croudace Homes reviews

★★★★★ 5/5

Trustpilot

Excellent service from Croudace

We recently had our snagging issues completed by Croudace and I wanted to share what a positive experience it was. After our inspection, there were over a hundred and twenty items that needed attention. Croudace sent Alin and honestly, he was outstanding from start to finish. He was professional, thorough, and incredibly knowledgeable. Every single item, big or small, was handled with care and to a high standard. He even spotted additional issues that weren’t on the list and he just went ahead and fixed them. He was also friendly and polite. It’s rare to come across someone so dedicated to doing a really good job. Buying a new home can sometimes feel stressful, but Alin made the whole process reassuring and smooth. He’s a real credit to Croudace and the company is very fortunate to have him.

Lukas · 4 September 2026

★★★★★ 5/5

Trustpilot

Creative Croudace

Well where shall I begin. Firstly I've lived in a peroid property for over 36 years in Bromley and we began searching for a new property out side Bromley in the Tonbridge or West Malling areas just after covid. We viewed over 20 properties over several years. Our aim was to downsize and realease equity in our home for our 3 daughters. By sheer chance we discovered Croudace Homes Ltd after searching on a neighbouring plot developed by Barratt and David Wilson in Aylesford. Croudace shone head and shoulders above the many others. A kind but down to earth approach. No hard sell just facts and choices. Suzzie Lamb and her sales team were excellent, always available and responsive to calls. Once sale was agreed they were a font of knowledge for both our purchase of our Daylesford home and sale. We moved on the hottest day ever recorded and we were running behind schedule to move in. The Area Manager was covering Suzzie and she was excellent staying way past her closing time. Support from Site Manager Adrian has been excellent and the most efficient Customer Service has been Suzanne Palser who, even on her days off, sets systems in place to resolve snags. Having been advised to record every snag by Adrian, Suzanne and Suzzie we did therefore, many were raised and all are nearly resolved through kindness and hard workmanship. Both Dave and Paul the local Customer Service Technicans have been superb. Dave's tenacity and skill helped by devising a solution to re figuring a door lock keep in the utility cupboard which will avoid damaging the lounge door in an inadvertent opening of the lounge door when not knowning that the utility door is open. Most of the snags are resolved other than the continual popping of plasterboard screws in the loft bedroom due to the accelerated drying of the home in such hot temperatures. The loft bedroom redecoration is scheduled for 6-10 months time. A heartfelt thank you.

Steven · 25 August 2026

★★★★★ 5/5

Trustpilot

We went to see the show homes in…

We went to see the show homes in Codicote with our daughter as she is looking to buy her first home. I want to say a huge thank you to the sales lady Nicky who was very friendly to us all and gave us plenty of her time discussing the homes and the differences they have to offer. Buying a home is very daunting almost all of the time but more for when you are a first time buyer, the experience can be very overwhelming. But Nicky was professional in many ways, calm, listened to her needs in a home, patient with us parents who only want the best for our children. She also knows a lot about the homes and very knowledgeable on the differences and she also explained about the after care and warranties but we was most impressed by her knowing the history of Croudace. We do not know much about new build and buying one and she answered all of our questions. Even repeated a few times with us pesky parents asking the same questions.

Steph · 3 August 2026

★★★★★ 5/5

Trustpilot

Ochre Meadows, Theale

From start to (a bit of a stressful) finish, Croudace has been excellent. We moved into our beautiful new home in Ochre Meadows 4 weeks ago and cannot thank the people at Croudace enough for their help and support. Special thanks to Caroline and Abbie in the Sales Office, who have gone above and beyond to ensure we got here! Abbie has looked after us ever since and is a credit to the company. We would recommend Croudace for their quality homes and excellent service.

Jane · 23 July 2026

★★★★★ 5/5

Trustpilot

Alin - aftercare visit

This review is solely for a visit from one of the aftercare team: we moved into a property 18 months ago and had a few bits of snagging - nothing drastic but all needed sorting. Alin was brilliant all the way through the process and remained friendly and professional. He was minimally intrusive, really kind and a pleasure to interact with. He was also interesting to talk to and tolerated our 12 week old puppy bouncing around.

Robyn · 9 August 2026

★★★★★ 5/5

Trustpilot

We went to the Codicote development…

We went to the Codicote development last weekend. As we drove past we thought what a lovely site so we decided to go see the show homes. There was a nice sales lady that was really friendly when we walked in and she made the whole experience wonderful. She gave us all the information but what made it more special was the fact she helped out with our little boy who was running riot but she got him to join in, didn’t mind him opening all the cupboards (sorry) and when she showed us to the show homes she gave him a mission to find a strawberry bedroom and a safari bedroom. This helped getting him to walk round the homes without one of us having to entertain him while the other looked round, we felt relaxed and humble. The show homes were very nice and has given us something to think about.

Gemma · 13 July 2026

★★★★★ 5/5

Trustpilot

Personal, practical, and nothing was too much trouble

From my first visit to exchange at Vyne Park, Stephanie and Charlotte made the whole experience feel genuinely personal and not just another transaction. Whatever came up along the way, big or small, they were practical about it and just got on with sorting it out; nothing ever felt like a problem. They were always available, always straightforward, and clearly cared about making sure I felt looked after rather than just processed.

Gurkanwal · 21 August 2026

★★★★★ 5/5

Trustpilot

Wanted to say a huge thanks to Dave and…

Wanted to say a huge thanks to Dave and Paul. We are finishing 2 years in next few months in our new house and had few cosmetic things come up. As Always both of them were amazing, very professional and nice to talk to. They know what is required, does the job very professionally, share their experiences and guide at the same time.

Amit · 28 August 2026

★★★★★ 5/5

Trustpilot

Amazing support!

We had a fantastic experience working with Croudace on the breckfoundation.org website. George was incredibly knowledgeable and helpful throughout the process. He didn't just follow a brief; he actively collaborated with us, bringing his own creative vision and insights to the table, which truly shaped some of our best-looking pages. Everyone we interacted with on the Croudace team was lovely and supportive. The Breck Foundation would be delighted to work with them again on future initiatives.

Sabrina · 19 May 2026

★★★★★ 5/5

Trustpilot

Thank you Croudace team (especially Paul & Dave!)

Recently moved into our Croudace home in Aylesford and the communication had been great. We reported an issue with our door under a week ago and it has already been fixed. A special thank you to Paul & Dave for being very helpful and friendly and getting the door fixed extremely quickly!

Erin · 27 August 2026

★★★★★ 5/5

Trustpilot

Really happy with our new home

Really happy with our new home. I feel like you get so much for your money with Croudace. The homes have so much character and beautifully built. Thank you Sanaz for supporting us with our purchase, we look forward to making lots of new memories in our new home :)

Christian · 29 August 2026

★★★★★ 5/5

Trustpilot

Thank you Suzie, Sue, Marta and Claire

My partner and I recently bought our first home together and we are absolutely thrilled with it. The girls from the sales office were so kind, helpful and invested in our purchase journey so a huge thank you to Suzie, Sue, Marta and Claire in the Aylesford office, such a wonderful team and they made us feel really at ease during such a stressful time!

Morgan · 7 April 2026

★★★★★ 5/5

Trustpilot

So friendly and helpful!

We have recently moved into our home, and from top to bottom has been done to a very high standard! They are so friendly, helpfull and approachable. We could not thank Adrian, florin, and julian enough, they made a stressfull time moving so much easier and alot less stress! Considering it is still a building site around us it is always clean and tidy!! I highly recommend these 100%

Jordan · 6 March 2026

★★★★★ 5/5

Trustpilot

An excellent and stress free experience.

From start to finish we always felt supported and well informed by the friendly and approachable sales team at Croudace. A special mention to Abbie and Caroline that enabled us to be living in our beautiful home today.

Chanelle-louise · 29 August 2026

★★★★★ 5/5

Trustpilot

Exception build, planning and team

We’re in the process of moving to Hermitage Park, and Claire has been instrumental in making the journey such a positive experience. After viewing many new builds, the quality and finish of Croudace homes truly stood out as being far more robust and thoughtfully built and exceptional support team.

Manjusha · 26 May 2026

★★★★★ 5/5

Trustpilot

We moved into our new home at Hermitage…

We moved into our new home at Hermitage Park 3 weeks ago. We are so happy!! Suzie, Sue & Marta were amazing!! So helpful. We had a lot of stress with our move and they did everything they possibly could to help us. Thank you for all your help

Steven · 23 May 2026

★★★★★ 5/5

Trustpilot

Shoutout to Arron

Just had Arron round for the past couple of days taking care of some minor snags, can’t praise him enough. Went above and beyond to ensure everything was done to the highest possible standard, even spotting fine differences in the paint (which I wouldn’t have) - despite what was written on our sheet, he went out and got the exact paint we actually needed so that the finish was perfect. Very friendly, efficient, plus any questions I had or advice on upkeep etc that I had, he was more than happy to answer.

Frederick · 8 September 2026

★★★★★ 5/5

Trustpilot

Alin is amazing at The Brooks

Alin is amazing at The Brooks. He is so helpful and kind. Always does an immaculate job and tidies as he goes. Very respectful, polite and happy. Thank you so much!

Hannah · 8 September 2026

★★★★★ 5/5

Trustpilot

I was driving past the site in Codicote…

I was driving past the site in Codicote on Friday as I do every week but on that day I decided to drive in and around. On my way out I saw a lady who was watering the lovely young trees at the front and stopped to talk to her. She was very friendly and invited me to come and look round the show homes, I always thought through past experiences that we had to book an appointment, but the lady openly offered to show me round. With other developers I was told off for not booking an appointment. I was in a bit of a rush but I told her I will come when I am next available and she said I will always be welcome to come in anytime.

Amy · 3 August 2026

★★★★★ 5/5

Trustpilot

Alin and Andy came to do the follow-up…

Alin and Andy came to do the follow-up work from the snagging report on several occasions and Lukasz came once for the refitting of bath tub. They are all very professional and courteous. Before they started, they would make sure the area was well covered for cleanliness. The work was finished to very satisfactory standards and they explained what work needed to be done. They followed the details in the snagging report very closely and nothing was left behind. This is my second home and compared to the work with the previous maintenance staff from my first property with another big and more well known property developer, Croudace is much much better. I’m glad that I’ve found a truly reliable property developer.

STEPHEN · 1 July 2026

★★★★★ 5/5

Trustpilot

Very Helpful Abbie at Theale

Our experience with Abbie looking at available and upcoming homes in Theale was easy, pleasant, and informative. Abbie was focused on progressing our interest quickly and answering all of our detailed questions. Although we did not proceed with one of these homes we would recommend Abbie highly.

Will · 11 February 2026

★★★★★ 5/5

Trustpilot

My partner and I moved into Hermitage…

My partner and I moved into Hermitage Park in May and we’ve had Dave and Paul around a fair few times and they’ve been nothing but outstanding. They’re always round to fix the issue within a day or so and the job they do is always professional and to the highest standard. Two great blokes who are a pleasure to have on hand when we have a problem!

Ben · 26 August 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Care

Gary and Kevin at Firethorn Place have provided a truly first-class customer experience. They are always friendly, professional, and incredibly helpful, with nothing ever seeming too much trouble. Their knowledge, honesty, and trustworthy approach have made the whole process smooth and stress-free. They consistently go above and beyond expectations, keeping us informed and supported throughout. Exceptional customer service like this is rare to find, and they are a real credit to Croudace Homes. Highly recommended.

Claire · 6 July 2026

★★★★★ 5/5

Trustpilot

Thank You to Volunteers

It was lovely to see a team of volunteers from Croudace Homes taking over our hostel kitchen at Crawley Open House in West Sussex, and they cooked a delicious chicken pasta bake with dessert for our residents and service users recently. From taking over our hostel kitchen to collecting in aid of us. They have become one of our stronger supporters over the past couple of years. We are truly grateful for their support.

Paul · 1 July 2026