Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt was a very smooth and pleasant…
It was a very smooth and pleasant experience .A very special thank you to Caroline Rooney (Sales consultant)who has been so helpful throughout the process of the purchase of our property and moving in .We are incredibly grateful for everything.
Dr · 6 March 2026
Agent replied · 7 June 2026
We're happy to hear that your property purchase and move-in went smoothly. We appreciate your kind words and are grateful for your recognition of the support provided during this process.
★★★★★ 5/5
TrustpilotThank you for helping out TRAIN - Inspiring Young People!
We were so lucky to have a team of volunteers from Croudace paint our kitchen - we're a youth charity in Didcot and the work they did will help us teach disadvantaged young people to cook. They did an excellent job. They were friendly, quick working and very neat and tidy, tidying up after themselves as they went along.
Becky · 22 September 2026
Agent replied · 24 September 2026
We are so happy to hear about the wonderful experience you had with our team! It's fantastic to know that their efforts in painting your kitchen and assisting with other tasks will help your charity teach disadvantaged young people to cook. We truly appreciate your kind words and positive feedback.
★★★★★ 5/5
TrustpilotSteve Goodchild at Warwick Place was a…
Steve Goodchild at Warwick Place was a great help to me in the marketing suite. It was much appreciated
Jamie · 1 August 2026
Agent replied · 24 September 2026
We're so glad to hear that our team member provided such helpful assistance. We appreciate your kind words.
★★★★★ 5/5
TrustpilotSnagging list
Arron from Croudace has been to my house on a couple of occasions to fix a couple of minor things and to complete my snagging list on my new build house, He has gone above and beyond on all occasions, he has been extremely respectful of my house and has done a fantastic job on a range of jobs, anyone who has Arron attend will receive a top rate job. On one occasion Arron had another Croudace member of staff attend with him and again I cannot fault the level of service and workmanship I received. Fantastic service, top quality workmanship and very friendly guys. Thank you Croudace for a great service.
Ms · 29 April 2026
Agent replied · 7 June 2026
We appreciate your positive feedback regarding the snagging work. We are happy to hear that you received fantastic service and top-quality workmanship. It is great to know our team was respectful and helpful. Thank you!
★★★★★ 5/5
TrustpilotOn site support!!
There were few issues with the house, but the team is attentive and the onsite engineer Alin is excellent at his job. Very quick and quality work in all items. Thank you!!
Kıvanç · 14 April 2026
Agent replied · 7 June 2026
We're happy to hear that our team was attentive and that the engineer delivered quick, quality work. Thank you for your positive feedback; we appreciate it!
★★★★★ 5/5
TrustpilotTransforming Spaces, Changing Lives
Step by Step is a local youth homelessness charity supporting young people aged 11, 25 who are facing homelessness. We’re incredibly grateful to Croudace Homes for their ongoing support of our work.
Step · 13 April 2026
Agent replied · 7 June 2026
Thank you so much for your kind words. It was a real pleasure for the team to support Step by Step and be part of such a meaningful project. We’re delighted to hear the transformed space is making a positive difference, creating a warm and welcoming environment for the young people you support.
★★★★★ 5/5
TrustpilotAfter sales care and service
Apart from building great houses ( we love ours) Croudace provide exceptional after sales service for the two years from the date one completes. The responsive, professional and speedy approach are really impressive as are the guys who come to the property whenever anything needs attending to. Nothing is ever too much trouble. I strongly feel that this service really does set Croudace apart from other developers.
Graham · 4 July 2026
Agent replied · 24 September 2026
We're so happy to hear how much you love your home and that our after-sales service has made such a positive impression. Your kind words about our responsive, professional, and speedy approach, and the dedication of our team, truly mean a lot to us. We appreciate you recognizing our commitment to exceptional service.
★★★★★ 5/5
TrustpilotThank you Aaron!
After submitting a fairly large list of minor bits that needing fixing around our new build house in Didcot, Croudace sent out Aaron to our property. Whilst we did have to wait a while for him to come, good things clearly do come to those who wait! Aaron went above and beyond in fixing all the bits in our house to a really high standard, even patched up some cracks which they normally wouldn’t. He was polite, tidy and got on with the job. I even felt comfortable enough to leave him working on the house alone whilst I took my car to its MOT. The phrase my partner and I kept repeating to each other was “I can’t believe how much he’s managed to do!”.
Abby · 17 October 2025
★★★★★ 5/5
TrustpilotA heartfelt thank you to the team at…
A heartfelt thank you to the team at Croudace Homes Limited Aylesford for the support thus far. Your professionalism, attention to detail and willingness to assist at every step have been genuinely appreciated. It’s been a pleasure working with you, and we’re grateful for everything you’ve done to help move things forward.
Shanz · 21 September 2026
Agent replied · 24 September 2026
We are so pleased to receive your wonderful feedback and truly appreciate you taking the time to share your positive experience. It brings us great satisfaction to know that our team's professionalism and dedication have made a significant difference for you. We are especially glad to hear that the consistent updates and thoughtful advice provided were invaluable. Your kind words motivate us to continue delivering exceptional service. Thank you for your appreciation; it was a pleasure assisting you.
★★★★★ 5/5
TrustpilotSteve was so helpful and done a…
Steve was so helpful and done a brilliant job of the works needed in my flat
Paige · 2 July 2026
Agent replied · 24 September 2026
We're so happy to hear our team provided such brilliant service. We appreciate your kind words.
★★★★★ 5/5
TrustpilotIssues resolved satisfactorily
We have had a couple of issues with few doors at our just over a year old new built. When reported, a handyman was sent although it took few months as they were all busy. Arron came in and promptly addressed the issues and went above & beyond to fix them. He didn’t complete the job in haste but did it to perfection and full satisfaction. He not only fixed the issues that were reported but also checked other doors and sorted them out. Thank you very much! Kindness and consideration still persist in the world.
Jasleen · 13 February 2026
Agent replied · 23 February 2026
We appreciate you sharing your experience. We are happy to hear that the handyman addressed the door issues to your satisfaction and went above and beyond in his service. It's great to know his thoroughness and consideration were helpful. Thank you!
★★★★★ 5/5
TrustpilotAndy at the Brooks development came out…
Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the highest standards. He even saw some minor defects that we didn’t notice and rectified them whilst he was here. Thank you for all of your hard work today, we can’t see a huge difference already.
Tonya · 2 April 2026
Agent replied · 7 June 2026
We're happy to hear that the work completed at your house was exceptional. It's great to know that the defects were rectified to the highest standards and that you're already seeing a huge difference. Thank you for your positive feedback!
★★★★★ 5/5
TrustpilotExcellent service
Sales manager Stephanie of Vyne Park provided excellent service and was extremely attentive and helpful. She took the time to explain everything clearly, making sure we fully understood all the details. She also provided us with plenty of useful information and practical advice, which was very helpful in making our decision.
Irene · 24 August 2026
Agent replied · 24 September 2026
We're so glad to hear our team provided such excellent service and helpful advice. We appreciate you sharing your positive experience with us!
★★★★★ 5/5
TrustpilotGreat team
Our experience with Croudace Home has been excellent from the very beginning. Lyn was our sales consultant who was very friendly and welcoming. Alice is our customer care co-ordinator who responds promptly to all of our inquiries and Alin our handyman who is very professional, always on time, very tidy and always seems to have solution for any issues.
Vanda · 21 February 2026
★★★★★ 5/5
TrustpilotThanks, Aaron!
A huge thank you to Aaron for his consistently excellent service as we settle into our new home.
Renan · 27 April 2026
Agent replied · 7 June 2026
We appreciate you taking the time to share your positive experience. We are so glad to hear that you are settling into your new home!
★★★★★ 5/5
TrustpilotGreat experience from Abbie, Caroline & Sanaz @ Ochre Meadows
From the very first time we visited Ochre Meadows, Caroline, Abbie and Sanaz from the sales team made us feel genuinely welcome. Buying a new home is a huge decision, and their friendly, approachable and professional manner immediately put us at ease.
Stephen · 21 September 2026
Agent replied · 24 September 2026
We are so incredibly grateful for your wonderful feedback and truly appreciate you taking the time to share your positive experience. It brings us immense satisfaction to know that our team made you feel welcome and at ease throughout the significant journey of buying your new home. We understand that challenges can arise, and we are delighted that our support, clear communication, and dedication to celebrating each milestone made the process enjoyable and personal for you. Your kind words are a testament to our commitment to helping our customers secure their dream homes. We are thrilled to hear you would highly recommend us.
★★★★★ 5/5
TrustpilotSpoke to Fiona on reception who was…
Spoke to Fiona on reception who was very helpful and a pleasure to speak with.
Sarah · 16 April 2026
Agent replied · 7 June 2026
We're happy to hear that you found our service helpful and pleasant. Thank you for your positive feedback; it means a lot to us.
★★★★★ 5/5
TrustpilotExcellent advice and care at Vyne Park
Charlotte and Steph at Vyne Park are the perfect mix of the personal and the professional, answering our many questions quickly and efficiently. They have gone above and beyond and this has made the experience of buying our new home much less stressful and more exciting.
Zoe · 10 August 2026
Agent replied · 24 September 2026
We're so glad to hear our team made your home-buying experience smoother and more exciting. Your kind words truly mean a lot to us.
★★★★★ 5/5
TrustpilotExceptional service by Aaron
We had a lovely bloke named Aaron visit our property in north Oxford Priory Grove today. He was incredibly polite and knowledgeable and made us feel reassured while he repaired a few things around the house. We really need more people like Aaron to provide exceptional service to other residents.
Customer · 3 July 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team member. It's wonderful to know we could provide reassuring and knowledgeable service. We appreciate you sharing your kind words.
★★★★★ 5/5
TrustpilotSuzie was very welcoming and…
Suzie was very welcoming and informative, always on hand to answer any questions
Katie · 12 April 2026
Agent replied · 7 June 2026
We're happy to hear that our team member was welcoming and informative! We appreciate you taking the time to leave your feedback.
★★★★★ 5/5
TrustpilotCharlotte & Steph at Vyne Park
Charlotte and Steph at Vyne Park have been so friendly and incredibly helpful throughout my home-buying journey. From the very beginning, they have gone above and beyond to answer my questions, keep me updated and make the whole process feel as stress-free as possible.
Emma · 11 August 2026
Agent replied · 24 September 2026
We are so happy to hear about your positive experience with us! It's wonderful to know that our team has been able to make your home-buying journey, especially as a first-time buyer, feel stress-free and exciting. We truly appreciate your kind words about the detailed attention and helpful updates you've received. We look forward to your completion and welcoming you to your new home!
★★★★★ 5/5
TrustpilotSupportive!
Suzie in Sales at Croudace - Hermitage Park Aylesford, has been supportive throughout this whole journey! You've helped us negotiate our buyers and all aspects of the chain. And you've been very understanding with any issues we have encountered and helped get us into our new home. Thank you!
Melissa · 6 July 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with us. It was our pleasure to support you throughout your home-buying journey, ensuring a smooth negotiation and helping you settle into your new home. Thank you for your kind words!
★★★★★ 5/5
TrustpilotAbbie the superstar!
We've been in conversation with Abbie at Ochre Meadows in Theale about purchasing a home there, and she's been absolutely brilliant. Always friendly, honest, nothing is ever too much trouble for her. She's made a stressful relocation easier to deal with!
Lucy · 27 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with us, especially the support you received during your home-buying journey. It's wonderful to know that our team helped make a potentially stressful relocation much easier for you. Thank you for your kind words!
★★★★★ 5/5
Trustpilotprofessional, polite and helpful
It’s been a real pleasure dealing with the staff at croudace homes. Particularly Julian, Florin and Adrian.
Daniel · 2 March 2026
Agent replied · 7 June 2026
We're happy to hear that you had a positive experience with our team and appreciate their helpfulness, the site's cleanliness, and the quality of workmanship. We're glad you're delighted with your new home and feel part of the community. Thank you for your kind words!
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