Trusted Agent profile
★★★★★
517 reviews across 3 offices and 2 platforms
Croudace Homes has three offices, in Hertford, Braintree and Tenterden. Together they have 517 reviews on two platforms, rated 4.5 out of 5 overall.
8
Reviews on Google
All 3 offices
509
Reviews on Trustpilot
Business-wide
Croudace Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent build with very good after…
Excellent build with very good after care. This is our 6th new house, and the quality of finishing is superb. Just had snagging completed and very little, just door adjustments mainly. Very pleased as previous houses bespoke, and this is the first on a development.
1/5
TrustpilotAvoid these cowboys
Avoid these cowboys. The amount of issues that have developed is simply not worth putting yourself through. They should be stopped as they are making peoples lives a misery. Please do not buy from these people! I would recommend buying a home that is old (and which you know work is needed) and doing it up yourself rather than buying a new home and your heart breaking each time there is an issue. Quality of build is awful- STAY AWAY
5/5
TrustpilotWe love our new home!
We recently moved into a new Croudace home and it is absolutely beautiful! Highly recommend and our new home is testament to the hard work that they put into every one of their builds. Simply put we are in love! Special thank you to those who worked at St James Vale, Great Horwood.
1/5
TrustpilotAvoid Croudace built houses and flats like a plague
We are living in a Croudace built house. It's currently 6 years old. Shower has leaked into the wall and the guy who came to fix it said that apparently "this is a Croudace special, they do not seal showers off properly." When I've spoken to people on our development, this has happend to almost everyone in these houses. They use spotlight fixtures which blow out in a few years and you cannot just replace the bulb, you have to replace the entire light fixture. All radiators and all bathroom chrome fixtures have started rusting over; bathroom radiators are really bad. Surely if you're putting fixtures up in bathrooms, they have to have some kind of moisture protection?! Sealants around the bath, shower, sinks and all kitchen appliances are shockingly bad and smudged in places - it looks like a 5 year old has been learning on these houses. All floors on the 1st floor creak really badly (wood laid on wood with no layer in between?!). Moisture and dirt gets trapped between two layers of double glazed windows and the windows do not shut out any sounds, smells or even wind - really bad quality. Frames around doors have started cracking now.This house is only 6 years old and I dread to see what it will look like in another 6. We have to move before it falls apart completely! Shockingly bad fixtures and "workmanship" used throughout the house. The problem is that it all looks fine cosmetically until you actually start living in these houses. Will make sure I will never move into a Croudace house again in my life.Please note none of these are actual 'wear and tear' cases. We have lived in different house before for almost 5 years and it was much older and we have never had problems like these.
1/5
TrustpilotSevere leak!
Suffered a leak as the fixtures in the bath were not fitted properly.The response is simple that it’s passed 2 year warranty.We have damp everywhere now that we have to pay for as a result of their poor work.Would never recommend or buy from them.
1/5
TrustpilotDon’t buy from this pathetic company with over 50 directors
Don’t buy from this company They changed the lease after I brought the flat and allowed my arrogant neighbors laminate flooring. I can hear everything including sexual acts disgusting! Croudace as pathetic the flat is so poorly built, customer services need training including the legal team the women I have been dealing with is a moron, she doesn’t read emails correctly and her answers are pathetic kind of reminds me of a parrot! You changed the lease after the purchased the flat, and won’t send me a copy! My Solictior stated only one copy has been issued. I have a medical issue that the loud banging and thumping doesn’t help and Croudace do not Care once they have your money that’s it. Your a disgusting company.
1/5
TrustpilotVery poor and slow to act if at all
Rating only, no written review.
1/5
TrustpilotPoor standard of workmanship on property
I would totally not recommend Croudace. Cables all over the place with no cable protection. Poor craftmanship all the way around our property. And don't get me started on the customer service team?
1/5
TrustpilotTotal cowboys lots of issues with new…
Total cowboys lots of issues with new homes and they lie about everything. They will sell the land on your so could private estate to seaward for £1 and then they can do whatever they like. They will also put HML Group to be the management company they are just as bad. KEEP AWAY FROM CROUDACE.
1/5
TrustpilotThe worst builders in the UK?... Maybe
With glossy brochures and fabulously styled show homes Croudace certainly know how to sell you a lifestyle. However Croudace are very theatrical in their methods as the smoke and mirrors hide a multitude of sins! Coming up to 2 years of living in my new home made by Croudace and barely a month passes without having to speak to their care team. My home has been riddled with problems from heating, plumbing, flooding, incorrect ventilation, door alignments, poorly fitted windows.... the list goes on. Sadly the care from Croudace is lacking. No sympathy and no urgency when dealing with the issues they have inflicted upon us. When engineers do eventually attend to correct the endless faults they are often poorly skilled and blame other trades for the issue and leave without resolving the matter. I honestly don’t have a positive word to say at all about Croudace.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hertford has the most, with 494 reviews rated 4.5 out of 5, followed by Braintree with 477.
