Trusted Agent profile
★★★★★
518 reviews across 3 offices and 2 platforms
Croudace Homes has three offices, in Hertford, Braintree and Tenterden. Together they have 518 reviews on two platforms, rated 4.5 out of 5 overall.
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Croudace Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEverything done pretty well!
- Good quality appliances, fixtures and fittings in the home compared to other new builds. Thoughtful features and layout.- Friendly, accommodating and efficient sales staff and solicitor- Generous garden size and soil quality with minimal builders' rubble. - After-sales care and response to snagging still TBD, but promising thus far. -
5/5
TrustpilotOur representative was quite supportive…
Our representative was quite supportive always available to help. I am pretty happy with truly exceptional service provided.
5/5
TrustpilotExcellent Service - Willowbrook Park
The Croudace Team at Willowbrook Park in Didcot have been excellent from start to finish. We have been fully engaged and kept up to date during the build process and with multiple site visits throughout its stages and up to completion. We have been in our house for 1 week now and we are very impressed with the house and the after service of the teams. We had a few issues (as with any new build) but the team on site resolved them very quickly and at no hassle. The finish on the house is much better than some other developers we looked at before we decided with our property and the end result has been great.We are very pleased overall and I would recommend Croudace to others due to their extra care and service support.Charlotte from the sales team has been exceptional and always happy and responsive to a mountain of emails and questions.Very positive experience and we look forward to enjoying our new home.
5/5
TrustpilotVery happy
We have been in our croudace new build since may 2022. Croudace have always been helpful and quick to respond to any issues (we had a blocked drain caused by us) which they fixed free of charge and quickly. Sales office staff were always patient and helpful. All around a good experience.
5/5
TrustpilotI'm a future first-time buyer
I'm a future first-time buyer, hope I will buy a house in Oxford in front of North Oxford Golf Club soon, exited for new development!
5/5
TrustpilotBraintree sales office
From start to finish the process has been faultless, the team at the Braintree sales office (Steve and Ana) have been an amazing help. They have been able to answer every question and made buying my first home a nice experience.
5/5
TrustpilotReally professional team
Really professional team, helped us along the whole process of buying our house and we’re very reactive with snags after moving in - would definitely recommend
5/5
TrustpilotSupport when needed
We were really tight with the time, as we needed to move because a new job. They promised 6 weeks for exchange of contracts and helped me to progress with finance broker and solicitors. It has been hard times, but they were supporting me all time.
5/5
TrustpilotFriendly staff
Friendly staff, quick responses and lovely homes
5/5
TrustpilotA really great experience buying our…
A really great experience buying our first home from Croudace! The team are so attentive and supportive through the process.
5/5
TrustpilotCurrently purchasing
We are currently purchasing our third family home with Croudace, and are so pleased with the quality of the houses and the professional and friendly help of the girls in the sales office, who always go out of their way to ensure our purchase runs smoothly, thank you!
3/5
TrustpilotEverythink is fine but sometimes the…
Everythink is fine but sometimes the people needed more information to know before starting applications
5/5
TrustpilotCroudace Homes Ltd are an excellent developer.
We were excited to commit to buy our new build home with Croudace Homes Ltd in Blakemore Manor, Hertford.My wife and I would highly recommend Croudace to anyone buying a new build home for the quality of build, together with excellent pre move in sales assistance, technical customer service and post move in customer care.
5/5
TrustpilotFriendly team and amazing houses
Rating only, no written review.
5/5
TrustpilotCroudace have been brilliant!
Croudace have been brilliant during the purchase of our first house. The sales consultants were both lovely and very helpful. They were always at the end of the phone whenever we had any questions. They made the process very stress free and kept us informed along the whole process. The site manager is brilliant too, hes very informative and happy to help us if we need anything. We really couldn't fault croudace at all and would recommend them 100%.
5/5
TrustpilotOur first house
They’ve made our buying process so smooth and the people at Blakemore Manor are so friendly
5/5
TrustpilotIt is very clear and to order items…
It is very clear and to order items very good
5/5
TrustpilotGreat service
We are in the process of buying a new home from Croudace and couldn’t be happier with the service so far. The 3 lovely ladies in the sales office have been fantastic, keeping us up to date with the plots while we were waiting for a buyer and answering any questions we had. So far we have had a 5* experience.
5/5
TrustpilotWelcoming and accommodating
Very helpful when we went to visit the Didcot site. Welcoming and accommodating and booked us an appointment to view a property we were interested in quickly and easily.
5/5
TrustpilotBrilliant service
Brilliant service. Flexible schedule and staffs always ready to help Top quality build and finish with absolutely modern floor plans.
1/5
TrustpilotJust terrible
Just terrible. Only after a quick buck. Home quality isn't the best building on every little bit of space possible. Some of the staff are so arrogant with little interest in your needs and just care about a sale. I would never choose this company. Have spoke to a few snaggers and builders and they all have bad things to say.
5/5
TrustpilotCroudace Home we’re nothing but helpful…
Croudace Homes were nothing but helpful when we we bought our first home last May. Nikki in the Hertford site was beyond amazing with every question and query we had. Even since moving in, any snag that has needed fixing has been fixed within a week and everyone is so friendly. Honestly couldn’t recommend Croudace enough.
5/5
TrustpilotGood customer service
Excellent customer service from Steve and Ana who had been very helpful with the process throughout the purchase of my new build!They were both very professional and always willing to help!
5/5
TrustpilotThe Havens - Roll on moving in date!
We haven't moved into our new Croudace home at The Havens yet but so far our experience has been a great one. The sales staff in the showhome have been extremely helpful in ensuring we get the house of our dreams.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hertford has the most, with 495 reviews rated 4.5 out of 5, followed by Braintree with 478.
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