Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotCroudace new home success
We moved into one of the Croudace houses in Ewhurst at the end of May this year. The sale process was very straightforward especially as we exchanged when the house was only knee high. This meant we could specify flooring, kitchen colours, tiling and other important stuff. The Sales Office team were brilliant throughout, always available to help us through the process. Completion was within days of the target set 6 months previously and ran very smoothly. The development is very well landscaped and has a lovely village feel, increasingly so as more neighbours move in. We only had one medium issue on moving in with a shower basin but Croudace soon got that in hand without any fuss. I’ve been through a long list of minor snagging items (some of them laughably minor) with the Customer Care Manager who was very helpful and I’m very confident that everything will be done just so. This is the second new home I’ve been through this process on - this time was a complete contrast to the tussles last time which is a great relief. So we cannot recommend Croudace highly enough - professional, honest, helpful and friendly. If you’re looking to buy one of their homes you can do so with confidence.
MIKE · 9 July 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotOur customer care guy Steve once again…
Our customer care guy Steve once again corrected a small problem with no fuss and no mess. Our thanks to Steve and Croudace Homes.
Nigel · 8 July 2024 · Croudace Homes Braintree
★★★★★ 5/5
Trustpilotgood experience
We moved in just over six weeks ago, a few snags but the guys from Croudace, Paul, David and Guy made the experience very easy. Came along, cleaned up, no drama.
Tony · 8 July 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotRich was excellent in arriving on time…
Rich was excellent in arriving on time and completing all the jobs on the snagging list - cleaned up after & Rob was also exemplary - I was working from home and you would not have known they were there. Brilliant job boys!
Claire · 7 July 2024 · Croudace Homes Tenterden
★★★★★ 5/5
TrustpilotHad a leak under the sink after four…
Silk Row development; Had a leak under the sink after four months of moving in. We contacted our customer care co-ordinator Shrina, and she sent Steve (customer maintainance/handy man!) the same day. He requested a plumber who turned up within an hour. The whole process, although frustrating, was solved with speed. Since moving in we have had a few little issues and Steve has been great at resolving them promptly and is often a friendly face on the development that the dog loves to see!
Izzy · 5 July 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotGreat after service team
We have recently moved into a Croudace Homes property in Didcot, had some teething issues as you do with any new builds, but the aftercare team have been there to deal with the issues promptly. They are all respectful, courteous and quick with their repair jobs to ensure we didn’t get a lot of disruption considering me and my wife both work from home. We would like to specifically mention Jason Cupone-Taylor who has been amazing, he has always shown extra care and attention when resolving any issues/repairs, is always on time, provides multiple slots so he can work around our schedule, is really good at what he does and is very easy to work with. He is the main reason we are giving the company an overall 5 star rating.
Hass · 5 July 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotGreat Experience
Can't fault the team at Hertford! Both Nikki and Sarah are a delight and nothing was ever too much. Croudace homes in general have made the whole experience great and I couldn't recommend them enough :)
Phil · 5 July 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotSteve in customer care has been very…
Steve in customer care has been very helpful, he’s come and done all our jobs ! He’s friendly and easy to talk to, nothing is ever too much 😊
Holly · 4 July 2024 · Croudace Homes Braintree
★★★★★ 1/5
TrustpilotWorked for this company croudace homes…
Worked for this company croudace homes for on off nearly 40 years ive seen the work and corners taken cheap materails plus trades some still working when i joined them in 1984 plus managers dont trust they have built on homes to a better standerd than the house you live in they stabbed people in the back
Paul · 30 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotPerfect service at Blakemore Manor
I have to say my experience was a delight I was greated by a lovely lady Nikki . She was so helpful showing me around the show home and every question i asked nikki answered me with so much knowledge making me full of confidence moving forward with my decision making. Thank you for such a amazing service and experience. Will recommend to my fellow piers to pop down to this site to see lovely Nikki 👍.
James · 28 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotBlakemore manor
Nikki has been an exceptional salesperson at Blakemore manor, demonstrating a high level of professionalism, knowledge, and dedication. Over the past few months, Nikki has consistently exceeded our expectations and provided outstanding customer service, making her a valuable asset to your team.Nikki extensive knowledge of the new homes market is impressive. She stays updated with the latest market trends, property values, and legal regulations, which allows her to provide accurate and insightful information to us. Her expertise instills confidence in us as a clients, leading hopefully to a successful transaction.
Adam · 28 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotHertford
I’ve been visiting the hertford development and every time I drive through it feels like you’re on holiday it has a very nice feel to it very welcoming.The show home is amazing and wonderfully decorated!The sales person I always speak to is Nikki is so lovely! every time I pop in she is always welcoming, smiling all the time. Always on hand to help, give advice or just to have a chat nothings ever to much for her! Nikki is a great asset! Thanks guys
Kirsty · 28 June 2024 · Croudace Homes Hertford
★★★★★ 5/5
TrustpilotSuzie & Marta - supportive, friendly & considerate
My partner & I have been in our new home for just over a month now. Throughout the process from our initial interest & viewing right through to completion, Suzie & Marta in Hermitage Park, Maidstone have been supportive, understanding and patient, as we had difficulties getting the sale of my flat over the line. They made the often stressful experience of buying a new home as pain-free as they possibly could from their side, whilst reassuring me that they would do everything they possibly could to ensure our reservation was secure.Our house and the development itself is beautiful, much different and more interesting & bespoke than many of the other new-build developments that we'd seen. And any tiny (inevitable) snags that we may have come across over the last few weeks have been seen to & resolved promptly by Andy & the customer care team.We couldn't be happier in our new home and a big thanks to the Croudace team, but especially to Suzie & Marta!
Ben · 19 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotAbsolute quality service.
Suzie and Marta helped me buy my property at Hermitage park, and from the beginning they were fantastic. Their communication, advice and availability was fantastic. Michelle at the customer care team has also been amazing. A great experience :)
Kelly · 16 June 2024 · Croudace Homes Braintree
★★★★★ 2/5
TrustpilotCroudace homes are great if you want…
Croudace homes are great if you want one of the toilets in your home to not work for 5 years. Blocked up every 3 months. Was unblocking it myself. Had the patio dug up and had poor repairs done approx 8 times. Never fixed it. Eventually got to the cause of the problem. I asked them to put the patio back to as new condition with a small extension 3x2m as a gesture of goodwill due to all the inconvenience caused but both of these issues were refused. On top of this, I was then blamed for ordering incorrectly coloured replacement slabs as I didn’t ask their customer care team about the colour. The people I asked were the onsite team (also Croudace staff) when the house was being built. Silly me.
Mathew · 11 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotThrilled with our home
We recently bought a property from the Willowbrook Park (Didcot) development.We were drawn to the development due to the layout of it, as well as the overall designs/sizes of the houses. We loved the fact that the development was designed around existing trees, as opposed to an entire area being flattened and developed. The entire sales team was fantastic, with Charlotte going out of her way on many occasions to help us go over a few hurdles that popped up with our purchase. She even helped us pick a few tricky colour combinations for the walls and style options for the tiling in the bathrooms, as she had a background in interior decor. We’re very happy with the quality of our house and would happily recommend them to friends and family that may decide to pick a home from Croudace.
Yasas · 10 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotKevin & Gary - Excellent Work
Kevin and Gary came today to sort out some snags.Can’t recommend them highly enough. Excellent work, clean, tidy and nothing is too much trouble.Thanks for everything you have done over the past months
Jonathan · 4 June 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotSnagging
As per usual, the Croudace Customer Care team (in this case Alin) was awesome. Pride and care taken, jobs neatly done!
Lloyd · 22 May 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotHelpful, friendly and supportive
Croudace build some beautiful properties within lovely developments. The build quality far exceeds other new developments locally we viewed.The team (Steve and Ana) were incredibly pleasant to deal with throughout the process and were very supportive and considerate as I went through a nightmare chain before being able to complete. I can't thank them enough.The after sales support (hasn't been required yet) but appears to be set up in a way which looks likely to help resolve or remedy any niggles we may experience after moving in.Very highly recommended if you are looking for a new build property.
David · 21 May 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotSupply chain valued
I have been working with Croudace over the past year as an external consultant and part of their supply chain. I have found them to be easy to engage with, open to new ideas and fair. My experience with Croudace is that they are an organisation who value and appreciate their supply chain and are interested in building long term relationships. A good client to work for.
James · 16 May 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotExcellent Customer Service
Excellent Customer Service and excellent workmanship from Lukasz Customer Care @ Croudace. Very pleased with the remedial work done. Professional, Courteous, Excellent Attention to Detail and Super Tidy and Clean. Thank You. SA
Samira · 16 May 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotThank you Suzie Lamb
Just wanted to give recognition to Suzie Lamb, she couldn’t have been more willing to help when we came to speak to her today about available properties. She was so kind and understanding with all questions we had to ask. She was extremely knowledgeable and gave us hope with finding a property. Thank you so much for giving us your time today.Kirsty
Kirsty · 10 May 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotHappy endings......
The Sales Team at Blakemore Manor (Nikki and Sarah) are a credit to the company, Their support and advice has been invaluable. I moved in a week ago and so far the Site Management Team and Customer Care Team have been helpful and responsive. I am delighted with my house.
Debs · 8 May 2024 · Croudace Homes Braintree
★★★★★ 5/5
TrustpilotAlin and his co workers got all the…
Alin and his co workers got all the jobs done to a decent quality. I’m very happy with the fixes they completed.
Matt · 30 April 2024 · Croudace Homes Braintree
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
