Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

★★★★★ 1/5

Google

I began renting a flat with Merchant Lettings who were subsequently bought over by Countrywide. Quite simply, avoid this company completely. Their staff are unhelpful and extremely rude. The way I was spoken to on the phone was ridiculous, particularly by the staff at the Springfield Court office. The only time we heard from them was when they wanted more money from us. They tried to increase our rent with no justification after a year. When we confronted them about it and asked them to present a case for the increase, they backed down. Our flat was burgled and they offered little help or assistance. One particular member of staff must have been deputised by Strathclyde Police as she spent more time on the phone questioning me about how the burglars had got in rather than helping with the aftermath. Also, I had to fight with them to get an additional lock put on the door. They way the handled the check out was very unprofessional to say the least and we were charged 60 pounds for cleaning the flat back to a higher standard than we received it. My advice if you have to deal with them is to be as meticulous and picky with the inventory as possible because they look for anything to charge for at check out. The landlord of the flat we had was in the process of moving all 6 of his properties away from Countrywide at the time of us moving due to the poor service. I will never deal with this mob again. Derek Glasgow

Del · 16 June 2014 · Countrywide Glasgow (71)

★★★★★ 4/5

Google

Although i did not buy a property from Countrywide and not being familiar which areas to look,i found Countrywide very helpful and recommend their advice.

Giovanni · 16 June 2014 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Very friendly staff with your best interests in mind. Helped me through the complete purchase process from selecting a suitable property, getting me the best price and then assisting me in the mortgage application. I would definitely recommend countrywide and will certainly be using them again.

Calum · 16 June 2014 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Currently have my property managed by the girls at Countrywide Lettings and they have been nothing short of great! I recently moved to England for work and had to move out of my current property and with a sale not looking likely I thought I would try renting for the first time. The manager in the office explained everything to me over the phone and Rachel came out to have a chat with me that reaally put me at ease from the word go. In fact the girls have taken care of everything for me and have kept me informed throughout the entire lettings process. I advertised my property with them in November and was surprised when I received a phone call from one of the girls to tell me that they had let my property in just two weeks and that a tenant was to move in before Xmas! The experience so far has been great and I would not hesitate to recommend the office to any of my friends and family. Thanks girls!!!

David · 16 June 2014 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

I used the Kersland St office when I was moving from the East End to the West End of Glasgow. It was very close to the festive period and I had a limited time to find a flat for my new job. The staff here not only found me a wonderful, affordable, flat on Kew Terrace but they also ensured all of my paperwork was clearly defined and collected without pressure or confusion. The move in was hassle-free and they were always on hand to answer questions or provide contact with my new Landlord when I had concerns. They have been an absolutely fantastic agency to deal with and the West End staff were incredibly helpful leading up to, and ultimately with, my moving in. I have been fortunate that no problems have ever arisen in my time here so my contact with them since then has been very limited. However, in my final few weeks at Kew Terrace I know they will still be offering the same fantastic level of service. It has been a wonderful experience and when I come to rent (or buy) in the future I will certainly be looking towards this Countrywide Scotland Lettings office.

Kris · 16 June 2014 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Professional service, polite and keeping you up to date with regards to selling our flat. We would like to thank all staff involved and hope to use your services again in the future. Mr & Mrs McPherson

Scott · 14 June 2014 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 2/5

Google

Horrible company. Condescending. Unprofessional. Hidden charges and broken promises. If that sounds like the kind of company that you need , you've found them.

David · 16 June 2013 · Countrywide Glasgow (71)