Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

★★★★★ 5/5

Google

Fantastic friendly helpful staff.

Kirsty · 13 June 2018 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 1/5

Google

Hostile Outspoken know it all staff.Civility is not in their vocabulary .No doubt the owner will be prompted to come on here. But where are you Mr Owner when your staff are rude and offensive to potential clients.Disgusting branch.

JOHN · 13 June 2018 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 5/5

Google

The Alexandra Parade Countrywide branch helped me sell my flat in a day! You can't get better than that! I got the price I was looking for and every member of the team was professional at each interaction. Thank you.

Victoria · 13 June 2018 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 5/5

Google

Excellent service from Steven and the team. Good value for money and everything was included in the price, which isn’t the same for all agents. Would recommend as flat sold very quickly.

Ashleigh · 13 June 2018 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 1/5

Google

I am writing to you as a very disappointed countrywide customer and am making a formal complaint about Alan. I am finding this very unprofessional when Alan disregards my mail messages. When you payment for the Countrywide service, lack of contact and lack of interest in the matters of the client. One of many problems you pay for home insurance and life insurance (3,5 months) when you do not have your keys yet. I contacted with insured company and they told me of the person who insured us should do it. about many attempts to contact, he did not do it from January, we have May. This is one described problem. I wouldn't give even one star, but it's not possible.

Gabriela · 13 June 2018 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 1/5

Google

Rating only, no written review.

Lewis · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 1/5

Google

Rating only, no written review.

Ben · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 2/5

Google

Rating only, no written review.

Jyi · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 1/5

Google

Complete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!

Calum · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 1/5

Google

1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!

Badr · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 2/5

Google

This is a very tenant-unfriendly place. They definitely speak to you in a very friendly manner, but it's deceiving because they treat you like crap and leave you hanging. They don't give you timely updates, they don't give you any specific reasons as to why your application was rejected. Just a vague, "there are many applicants, the landlord will make a decision." I got the feeling that the landlord wasn't intimately involved in the process at all. It feels like they just screen applications based on arbitrary metrics and their personal whims. I offered 6 months' rent upfront. They didn't even have the courtesy to give me an explanation regarding my rejection- just a terse one sentence email that I was rejected. I went to their office on three separate occasions, and gave up after feeling like they didn't want or need my business. They didn't even ask me for any documents for my application! The whole thing felt like a time-wasting sham and that they had already picked their tenant before I walked in. I'm actually thankful because that prompted me to check other letting agencies, and I was treated waaay better at Central Letting Services, Happy Lets, KPM and Let It- those agencies seem to be much more tenant friendly. Countrywide acts as if they don't need any business. They could very well have plenty, in which case, it makes no sense to waste your time when you have plenty of other, more tenant friendly, agencies to choose from. So, if you're searching on Rightmove, you might as well ignore Countrywide listings, because chances are that you won't get the unit you want, and you'll feel like you completely wasted your time. May be it's just their Candleriggs branch? I was treated much better by their Shawlands branch.

Peter · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 1/5

Google

Extremely rude and unhelpful staff. Patronizing & condescending. The concept of customer service is obviously completely alien to the people they employ to work there. - Was told that my apartment came with a parking space, then when signing contract was told it didn't. - They sent my dad, a 70 year old man, on a wild goose chase up to their bank's headoffice to pay deposit, after my dad asked several times "Are you sure I have to go to the bank's head office?" then was told he was in the wrong place. So he had to walk 2 miles for nothing. No apology though. - Extremely slow to take care of any faults in the apartment. Now last month of my tenancy, viewings have been happening on a daily basis with 2 hours notice. - Staff extremely condescending and after having my privacy invaded for the umpteenth time I asked to make viewings once a week on a sunday, and was just told on the phone "From living in your apartment for six months YOU'RE WELL AWARE we're not open on Sunday, so stop being difficult" - How am I supposed to know when they're open??? You think I've got nothing else to do other than memorizing what days/ times Countrywide are open!?!??!? Staff's tone was extremely patronizing, which ultimately lead to me writing this review. 0/10 - Would definitely not recommend.

Clear · 15 June 2017 · Countrywide Glasgow (71)

★★★★★ 1/5

Google

Rating only, no written review.

S · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

Thieves

Tim · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Great customer service

Elle · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

I like there why to servie there Customers

Mohammed · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

the service was good and Rory Kennedy was very polite and explain everything clearly

اسامة · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

Very poor service , never get back to you regarding your inquires. Our washing machine has been broken for months and no interest from countrywide. Once we move we will never use again.

Mr · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

Don't rent in this property, personnel incompetent and dishonest ! No answers for enquiries and flat of poor quality. And during the winter with a baby with a boiler break down ? "Sorry sir, but we are not in charge of repairing boilers"

Francois · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 4/5

Google

Just moved into a lovely rented flat through countrywide. They pulled out all the stops to get me moved in and the staff were so accommodating. Really appreciate your help guys and loving my new flat. 👌 …

Sarah · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

Do not rent with countrywide!! having been showing a flat that was described as "Fully Furnished", they made us rush into the signing process, threatening us saying if we didn't sign by a certain date and give them the money by then, then the property would be put back on the market and we would lose out. Having rushed into this. and received the keys, we found out the property was absolutely filthy from top to bottom and the flat was NOT "fully Furnished" as described. Having dealt with Rory and Lauren initially, who seemed fine to start although, turned out to have absolutely no knowledge of what they can or cannot do,and referring us to their manager, Grant Muir, who was unsympathetic and backtracked on all their words they had previously told us. An absolute nightmare of a process and horrible staff to deal with! Again, could not stress this more, do not rent with Countrywide!! They have been reported to trading standards!

Neill · 15 June 2017 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

I am writing to you as a very disappointed countrywide customer and am making a formal complaint about the Dennistoun Glasgow Branch. I decided to put my house on the market in June of this year and thought I would have the local countrywide branch come out to value the place and get some market and pricing information. I met with P**, who was very professional and I decided there and then to give countrywide the business. I had some conditions of my own, and P** duly noted them on our agreement before we signed off on the deal. My conditions were as follows, I requested that, as the house is completely empty and unoccupied, the Estate Agent arrives prior to the potential buyer and opens the curtains, blinds and windows. That the agent uses the air freshener I purchased to freshen the place up prior to the buyer arriving. That all lights are turned off when leaving the property. That all windows are closed when leaving the property. That all curtains and blinds are closed when leaving the property. Unfortunately, on no less than 6 (six) occasions, I had to call the branch to complain that the curtains and/or blinds had been left open and lights had been left on. This was causing me a lot of unnecessary stress and also putting my property at risk to potential thieves or squatters and was also breaching my insurance agreement (which I made Countrywide aware of and they still ignored me). I contacted the police about this matter and met with them to make a report. I also reported it to my insurance company and they gave me some guidance on the matter. This is not, however, where the complaint ends. A lady offered £112,000 for the property. Countrywide decided to reject the offer on my behalf and didn’t bother to notify me until I called to adjust the price to a fixed price, maybe two weeks after the offer was made. I said to call the lady back and let her know I would accept. It turns out the lady found something else and I lost the sale. Thanks Countrywide. There was an open viewing last week. I hadn’t been to the property for around a week at this point. I went up at the weekend to cut the grass. I went up on Saturday and to my horror there was a large dog poo on the doorstep. It had been there for a while, and I asked a neighbour who confirmed it had been there for a week. That means that all of the viewers on Thursday night had to step over that to enter the property. Now I’m not saying your agents have to clean dog poo from my doorstep, but a call to me would have had it sorted BEFORE the people came to view. Another failing in service, and poor observation and decision making skills by the "agent". As the final insult to me as a customer, I had one more failing to find from countrywide before I decided to make my complaint. After cutting the grass, I went upstairs to the bathroom to wash up. On my way up the stairs I started to notice a very strong smell of urine. When I got in to the bathroom, someone had used the toilet some time ago (before the Thursday viewing I think) and hadn’t flushed. What’s more is that the urine managed to make its way all over the seat, bowl and floor, and having sat for so long it had went brown, thick and tacky. The smell was putrid, and given the only other people with keys to the property are countrywide, I can only assume one of your agents did this. I had to clean it all with bleach, which was absolutely disgusting and not how I planned to spend my day. This is, without doubt, the worst service I have received anywhere in my life. There is no respect, professionalism or interest in the customers wishes or for their property. I strongly recommend you DO NOT use Countrywide as your Estate Agent and instead read reviews and find a better Estate Agency in the area. I certainly wish I had as I now have to go through the complaints procedure to terminate the contract which has already been broken by Countrywide.

Steven · 13 June 2017 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 1/5

Google

1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!

Dr · 26 October 2016 · Countrywide Glasgow (71)

★★★★★ 4/5

Google

Rating only, no written review.

John · 13 October 2016 · Countrywide Lanarkshire (1 Barrachnie Road)