Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

1/5

Google

Pathetic customer service. Im sure everyone must be delighted the way they respond and show interest while renting out the property. It is going to be hell to deal with them once you vacate the property. very stratagical in getting your deposit back for nothing. Also, ensure you take pics of the property before moving in. ensure you end an email with a detailed report about the property. so that it will help during the end of the tenancy. DO NOT RECOMMEND !

Preetam · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

We are very sorry that you have been disappointed with our service throughout your tenancy. It is important that all of our customers receive the highest standard of service and we would like to extend our sincere apologies that this hasn't been the case on this occasion. Thank you for taking the time to bring this to our attention and please be assured that we take all feedback extremely seriously. If you would like to discuss your concerns in more detail, please contact the Customer Care team at customercare@countrywide.co.uk.

5/5

Google

We have never sold a property before. But we know it could be quite stressful. Yvonne and her team not only made it stress free. But are absolutely joy to deal with. Everyone is super friendly. They update me everyday keeping me informed of how things are witch I absolutely love.from start to finish they made sure we are happy with the way the thing are going.the property was sold within a week.what more can you ask for?Thanks again everyone.if we ever have to sell again we 100% come back to you

Kai · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hello Kai, Thank you for your brilliant 5* review. It is great to read that you were kept up to date and also felt the process was made stress free by Yvonne and the friendly team at Countrywide North, Glasgow. Best wishes, Scott.

5/5

Google

Countrywide Scotland have been and remain a 1st class service in all the dealings we have had with them. Our relationship with them started when we decided to purchase our apartment in the city and has continued into a full management service whilst it is being let. Nothing is too much trouble and the advice has always been of real quality, allowing us to make the most effective decisions. In particular we must single out Kirsty for her truly professional approach.

Simon · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you Simon for your wonderful 5* review of Countrywide Scotland. It is great to read that you have experienced a 1st class service on numerous occasion with our teams and I am pleased to see that you found Kristy, in particular, Professional. Kind regards, Scott.

5/5

Google

The team at Countrywide (Merchant City) were excellent when dealing with the sale of my property recently. They were very professional yet friendly & approachable to deal with, and very thorough also, explaining the whole process step by step, answering any and all of my questions. I am very pleased with the service I have received from them and would highly recommend the team to others.

Jo · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi Jo, thank you for taking the time to leave us your excellent 5* review of the great service you received from our dedicated Countrywide Scotland team in Glasgow. It is brilliant to read that they were professional, friendly and approachable and were always available to answer any questions. Thank you also for the recommendation. Best wishes, Emma.

5/5

Google

I have recently sold my flat using Countrywide as estate agents and from the first contact to the final deal they were first class. The staff were helpful, friendly and courteous and managed to put my mind at ease knowing that they were on side. At no point did I feel under any pressure or that I was losing control.

Scott · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you Scott for your wonderful 5* review of the service you have received from our Countrywide Scotland team in Glasgow. It is great to read that you found the team helpful, friendly and courteous throughout and that and no point did you feel under pressure or uninformed. Kind regards, Scott.

5/5

Google

We sold our Glasgow City Centre flat via Countrywide, getting a great price for the property. From start to finish it took 2 months. They were very professional and efficient. The quality of the marketing materials was very impressive. Communication was brilliant, with them keeping us constantly updated with viewings, offers etc. They managed all the viewings, taking all the stress & hassle out of things. The costs were really reasonable too. We’d recommend them and use them again.

Laura · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you Laura for your great 5* review of our Countrywide Scotland team in Glasgow. It is wonderful to read that they achieved you a quick sale and that you found the marketing materials used professional and that communication throughout was brilliant. Thank you for your wonderful recommendation, Scott.

5/5

Google

Just sold my property with Countrywide (Candleriggs, Glasgow) and had such a positive experience I had to leave a review… From beginning to end, the process of selling my flat was made blissfully easy by all the members of the Countrywide team I had been in contact with. It was the first time I had sold a property and I was guided every step of the way brilliantly by Paul, Yvonne, Danielle, and Caitlin. They all were very friendly and helpful, and we spoke most days to keep each other in the loop. I was most impressed by the way they listened to my particular needs about selling my property and oriented the process to accommodate this. I would definitely recommend them to anyone who wants to enjoy the process of selling their property efficiently and effectively. Many thanks Countrywide.

Rbl24 · 15 June 2018 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to leave this wonderful 5 star review. The team strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Paul, Yvonne, Danielle, Caitlin and the entire team at the branch, Kind Regards, Sarah

5/5

Google

Rating only, no written review.

Shona · 15 June 2018 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Shona for your great 5* review of Countrywide, Burnside. Kind regards, Scott

5/5

Google

Great service, excellent And helpful staff, would sell through them again.

Andrew · 15 June 2018 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Andrew for your great 5* review of Countrywide, Burnside. It is great to read that you would use or helpful team again in future to sell. Kind regards, Scott

4/5

Google

Lovely staff - kept us well informed with progress of selling the house. Dealt with all the viewings on our behalf at no extra cost, would definitely recommend.

Linda · 15 June 2018 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Linda for such a wonderful 4* review of our Countrywide North, Burnside team. It is great to read that you received fantastic advice, you were happy with the communication provided by the team. It is great to read that you would not hesitate to recommend Countrywide North. Best wishes, Maryjane.

5/5

Google

Just sold our house through Countrywide, had fantastic support, Shona in particular worked extremely hard, kept us in the loop constantly and was always available to give advice and guidance. Would have no hesitation in recommending Burnside Countrywide. Friendly, efficient and effective team. Great job guys thank you.

Harry · 15 June 2018 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Wonderful to read Harry that you had such a great experience and received fantastic support from our team at Countrywide, Burnside. Thank you for your 5* review. Kind regards, Scott

1/5

Google

Rating only, no written review.

Marco · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Sorry to see Marco that you have only rated us 1*, If you would like to provide more detail on any issues you have experienced please contact us at review@countrywide.co.uk. Kind regards

1/5

Google

Rating only, no written review.

Aleksandrs · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us your review. We would be grateful if you could please provide us with further details of your experience as we use this information to help improve our service going forwards. Please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott.

3/5

Google

Rating only, no written review.

Linda · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Hi Linda Thank you for the rating. If you wish to discuss anything in more detail do not hesitate to contact us via review@countrywide.co.uk. Kind regards, Chris

1/5

Google

PLEASE DON'T NOT SELL YOUR PROPERTY WITH THEM.they fool people. PLEASE do save your money

Vijay · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

I am sorry to read this review, I however, would like to thank you for providing us with feedback. If you would like to send us more details about your experience, then email us at review@countrywide.co.uk. Many thanks, Sarah

1/5

Google

Very poor service. Please don't sell your property with them

Lurple · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

I am sorry to read that you feel this way Navya. We do always aim to provide the best service possible and as such take feedback very seriously. If you would like to provide further feedback about your experience please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott

5/5

Google

Super helpful and friendly staff who helped make renting our flat very easy and stress free. Couldn’t have asked for a better service, highly recommend

Rachel · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Hi, Rachel Thanks for leaving a 5* review! It sounds like everything went to plan and that the team knew what they are doing. Kind regards, Chris

1/5

Google

Toilet has been broken for almost two months. Countrywide are slow, unreliable and complete joke. Can never get through on the phone. Avoid at all costs.

C · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Hi, Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. Please be assured that all feedback is taken extremely seriously to ensure further training is implemented within the team. Can you please provide the address of the property to customercare@countywide.co.uk in order for us to look into this for you. Many thanks, Regan.

5/5

Google

Letting Agency is run very well by good professional . Management team of Gareth and his deputy Joanne are well above industry average for this service to Landlords and tenants alike .The entire staff are all part of a team which runs the operation in the west end very well ..

Hugh · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Hi, Hugh Thank you for your review. It sounds like the team did an excellent job of looking after you and I'm delighted to hear you had such good service. Kind regards, Chris

1/5

Google

I have reported a repair more the a week ago. Heater in bedroom is not working at all. Megan is dealing with it and she can't give me any answers (as per your email is an urgent report which should be sorted up to 5 working days).It's just a joke being left without heating during winter time. Every day I chase her up but the answer is the same. I'm really disappointed with the service provided by the agency. Wouldn't recommend it at all!!! The way Countrywide is dealing with me is disgusting. There was a water leak reported from bath. I just came back home and the shower has been removed. Is shocking!!!! Shame on you guys.

Katarzyna · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Good afternoon, I am sorry to see this low rating. If you would like to send us more details about your experience, then please email us at review@countrywide.co.uk so that we can look further into this, if you wish. Kind regards, Emma.

5/5

Google

We were helped by Mhairi in the West End location and she was great. We have just moved from Canada and were very unfamiliar with the process of looking for a home to rent in the UK. She was extremely patient with us and extremely helpful throughout the process, going well above and beyond just helping us with the flat itself but also recommending many other stores and locations to help us with settling in.

Meaghan · 15 June 2018 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Good morning Meaghan, thank you for your lovely comments which we will be sure to pass on to the Branch so they are aware of the fantastic job they're doing. Enjoy your new home, Bethany

1/5

Google

Railroaded into making a formal offer with one hour notice. Poor client probably done out of a good deal. Stay away from them.

Shevy · 13 June 2018 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Thank you Shevy for taking the time to leave your feedback recently. I am sorry that this has been your experience and I would like to assure you that customer experience is very important to us. As such, I would like to invite you to discuss your concerns with us, via e-mail to review@countrywide.co.uk. Kind regards, Scott

5/5

Google

Sold my property for a price I was happy, all staff was very polite and really helpful with everything, kept me up to date during the process with all viewings. Would highly recommend and I will be certainly using them again.

Jasdeep · 13 June 2018 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 11 June 2024

Hello Jasdeep, Thank you for your brilliant 5* review and wonderful recommendation of our team at Countrywide, Kirkintilloch. Best wishes, Scott.

1/5

Google

Rating only, no written review.

Tomek · 13 June 2018 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you Tomek, for taking the time to provide your feedback. If you wish to discuss your experience please provide details at review@countrywide.co.uk. Kind regards, Maryjane.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

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