Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

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Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 1,231 reviews on Google only. Show every review

4/5

Google

I have always had a good professional service from Candlesriggs Branch Glasgow. I have rented out my property for a few years now and they have always been attentive to the tenants needs and the Landlords needs. One time we had a very difficult tenant and they managed the tenant extremely well which i was grateful for. i will always use them for future leasing.

Lyndsay · 15 June 2019 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you Lyndsay for you review we are very pleased you received a good professional service from Candlesriggs Branch Glasgow. We look forward to working with you in the future. Best wishes, Lucy

5/5

Google

Great service from all the staff, would use Countrywide in the future. Thanks again for all your help!

Iain · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Hi Iain, many thanks for your 5* review. Glad you received such great service from the branch. Best wishes, Tracey.

1/5

Google

Not even 1 star. Waste my 6 mts. Losted my documents and I lose £250deposit for the house. Counts

Marcin · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Hello Marcin, Thank you for taking the time to leave us your feedback. Customer experience is very important to us and as such I would like to invite you to discuss further any issue you experienced with us via review@countrywide.co.uk. Kind Regards, Scott

5/5

Google

Brilliant service and dedication to the task at hand especially from Shona in the Glasgow office who went above and beyond to make our dream a reality! Will be doing more with them in the future!

TheSpagetMan · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review and recommendation. I will of course make sure your kind words are forwarded to our Countrywide team. Kind regards, Scott

5/5

Google

The selling process from start to finish was made so much easier with the help and courteous attitude of the staff. Could not fault the service in any way. Well done!

June · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you June for your excellent 5* review of the service you received from our local Countrywide Scotland branch. Best wishes, Lucy.

4/5

Google

Overall a positive experience, to be honest the only reason I gave four instead of five stars is that it took a few days to get a for sale sign up, and by then we had already had interest noted, no complaints from my side as the communication was good and the colleagues were great , but my house sold very quickly so YMMV.

Mr · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Many thanks for leaving your review. Best wishes, Tracey.

5/5

Google

A smooth operation all the way through. Everything handled professionally, took the stress out of the selling process. A great job done by the girls at Burnside.

Iain · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Iain for your glowing 5* review of our dedicated Countrywide team. It is great to read that you had such a great experience and I will make sure your kind words are made known to our whole team. Best wishes, Scott

5/5

Google

From start to finish of selling process kept me up to date. From initial Meeting to arranging Home Report / Photos to arranging Viewings. Excellent service would recommend.

Jackie · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Jackie for your wonderful 5* review and recommendation of our team at Countrywide. Best wishes, Scott

5/5

Google

Excellent service from Shona and her colleagues at Countrywide Burnside. The staff team were exceptionally helpful and supportive, achieving an excellent outcome.

Joanne · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Joanne for taking the time to leave us this excellent review, it's great to see that the Countrywide Scotland team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

Thank you so much to the team at Burnside for making one of the most stressful experiences in my life run a little smoother. Right from the first visit, I found all staff to be professional but to also have that personal touch. Special mention to Shona and Fiona who have been fantastic throughout. Thank you.

Nico · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thanks Nico for your kind review and 5* rating. Best wishes, Mark

5/5

Google

Thanks so much Shona and Lyndsey for the attention and promptness you both gave for selling and buying my new house. You were on the phone every day with viewers for my property and kept me up to date with the new house I was buying. Thank you again. I would recommend your estate agent to anyone who was buying or selling their property.

Ally · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Sarah for such a brilliant 5* review of our team at Countrywide. It is great to read that you would recommend our team to anyone looking to buy or sell. Best wishes, Scott.

5/5

Google

5 star service from Shona and her team. We actually sold our house via another estate agents and only came to know Shona as we were buying a house from her. Her service far exceeded our own agent who seemed to forget about us along the way. She kept us up to date and just checked in regularly to ensure everything was on track. We had been looking for a while for a house and dealt with a number of different agents so we know the standard being offered and can therefore highly recommend Shona who’s service exceeded all.

Michelle · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Michelle for your 5* review and kind comments. I'm pleased to hear that Shona and the team provided you with excellent service worth recommending. All the best, Mike.

5/5

Google

Countrywide in Burnside have been friendly and helpful from the valuation stage through to the sale. Shona rang regular with updates, advice and reviews of current situation. I am extremely grateful and would highly recommend their agency.

Mary · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you Mary for your wonderful 5* review and fantastic recommendation of our local Countrywide team. Best wishes, Scott

5/5

Google

Buying a house can be a very stressful time. Countrywide in Burnside treat buyers fairly whilst still negotiating for their clients. I have found their conduct to be open and human. A difficult balance, but the team at burnside show their experience and knowledge in their interactions and discussions about selling and buying houses. Many Thanks for your open and honest approach.

J · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

5/5

Google

A fantastic experience with countrywide estate agents, Burnside. From the original survey when realistic valuations were discussed and no false promises regarding asking prices. Once this was done we were contacted by Shona who explained everything to us regarding the asking price etc and was constantly in touch updating us with any information. I would highly recommend both Shona and Jacqui as they were always upfront and honest with progress and what efforts they were making to drum up interest and get feedback from potential buyers. Altogether a very stress free experience for us regarding the sale of our house.

Allan · 15 June 2019 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Hi Allan, many thanks for your wonderful 5* review and recommendation. I'm delighted that Shona and Jacqui helped make your house sale as stress free as possible for you. Best wishes, Tracey.

1/5

Google

The staff who answer the phone is so rude... Fine, they don't need customers :)

Jingmin · 15 June 2019 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Dear JingMin, I am sorry to read about your experience, it would be great to discuss further. If you would like to, then please send me an email at review@countrywide.co.uk and i will be in contact as soon as possible. Kind Regards, Sarah

5/5

Google

Excellent service, good communication & efficiency My experience is stress free, highly recommended!

Bryuan · 15 June 2019 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott

5/5

Google

Enquired about property in Finneston and Megan ended up sending me out to three different styles of property and we ended up buying in the harbour. Would recommend Countrywide West End to anyone nothing was ever a problem.

Martin · 15 June 2019 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you Martin. I will make sure the local team are aware of your recommendation. Best wishes in your new home, kind regards, Mark

5/5

Google

Delighted with the fast, efficient, friendly, and professional service we received from Gavin Dillon and Bobby Allan and their team at CountryWide Westend! Overjoyed when our house sold in just over 1 week! Can’t recommend highly enough!

Kim · 15 June 2019 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you Kim for such a wonderful 5* review and recommendation! It is great to read that you agreed a sale so quickly and I will, of course, make sure your kind words are forwarded to the local Countrywide team. Kindest regards, Scott.

1/5

Google

Avoid selling with Countrywide Glasgow - West End Sales if you want to be sure you will sell for the highest available offer. Here was my experience with them. I am currently a first time buyer. The number one priority for me is that the property is in a good school catchment area and that any other schools in the area are also good. That way when my son starts school next year he will have the best chance of attending a good school. This has proven to be quite difficult, it does seem after all of the research I have put into Glasgow primary schools that it is rare that 2 or more good schools are next to each other. Anyway eventually I found a property online on Raeberry Street, North Kelvinside that met my requirements. The problem was I work 50 hours a week and live in Edinburgh so getting to Glasgow for a viewing was taking me a few days. I did have a viewing booked that I had to cancel. I called Countrywide to cancel but informed them that I am very interested in the property, but I didn't want to make an offer until I had a viewing. So I asked them to make a note of interest for me and to call me if any other offers are going to be made. They said this was no problem and they would put me down as a verbal note of interest. They confirmed that they would contact me if any other offers or notes of interest were made so I would have the opportunity to bid too before it sold. A few days later i went online to look at the property, I was confused and disappointed to see that it was "sold subject to contract". I called up to find out what was going on and why I hadn't been contacted before it was sold. The explanation I got was that because it was a verbal note of interest they did not contact me because it has to be an official note of interest made through a solicitor. This would have been very useful information if they had informed me before the property had been sold and when I had previously called. I then asked what the purpose was of a verbal note of interest if contact is only made on an official note of interest. The reply I got basically said a verbal note of interest is pointless. If I had been told this when I originally called about my note of interest I would have made an official note of interest through my solicitor. What they told me though when I originally called was completely contradictory to this. I also have reason to believe that this property sold for under the market value. I was willing to pay the market value so it seems that countywide failed to get the seller the money that they should have got them. Considering the huge amount of money that an agent receives when a property sells, this level of incompetence is not acceptable. I missed out on the opportunity they should have given me to make an offer, and the seller lost money. For the record I do want to say that the person that answered the phone James Robertson was very professional and apologetic. Regardless though I am very unhappy with this company. They sell a lot of properties so as a buyer it is difficult to avoid them. But if you are a seller I would recommend finding a different agent to sell with. You will be paying them a lot of money so make sure you choose an agent that will do what you pay them to do.

Iain · 15 June 2019 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Good morning Iain, Thank you for taking the time to leave us your feedback and I would like to assure you that your feedback will be pass onward to the local Regional director. However, if you wish to discuss your concerns further, please feel free to contact us via review@countrywide.co.uk Kind regards, Lucy.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

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